Dec 19, 2012
Zythryn Prior to the 4.0 software the MS was drawing an excessive amount of energy when off. I was told, when mine was replaced, that they were seeing the 12v batteries fail on some of the earlier VINs. I am guessing they are either running diagnostics on the 12v batteries and replacing those that have been damaged, or simply replacing a bunch/all of them. That is a pure guess though.�
Dec 19, 2012
gaswalla P4201, VIN 2443 - delivered Monday 12/17: great car! Everything positive has been mentioned many times, and it's all true.
My rear hatch lacks power, my navigation doesn't work, dome lights have a life of their own, GPS keeps getting locked up, picture of car on the screen is red but my car is black: Delivery Specialist couldn't figure out why.. I just realized that they loaded the non-tech software on my tech-optioned car.. really lame... called in to TESLA this morning - this will be a check of their customer service and "service recovery" - will post follow up as it happens.�
Dec 19, 2012
steve841 I'd skip customer service and call the closest service center and have a ranger out PDQ!�
Dec 19, 2012
radinator I had an interesting and annoying issue crop up with the driver door yesterday after the 4.0 update installed - it won't open from the outside. The handle comes out when I unlock the car, but when I pull on it the door does not open. I also noticed that the light in the door handle is no longer illuminating as well. I tried rebooting and that did not fix the issue. I decided to run over to the Menlo Park store and have them take a look. They tried a variety of things and still could not get it fixed. Supposedly had nothing to do with the 4.0 update. They are having a part shipped in that will hopefully fix it after I drop it off tomorrow morning. I know this is part of being in the 1.0 crowd, but disappointing nonetheless since I've had the car 5 days.�
Dec 19, 2012
eledille This can be solved. I'm not sure yet what would be the best algorithm, but I thought I'd first explain how my 2001 Think does something similar.
The original Think has regen on the brake pedal. It has two levels of regen. One brief touch on the pedal enables regen mode and the car starts low-power regen. Touching the brake lightly and holding increases regen to high power. But in low-regen mode, if I press the accelerator slightly, I can lower the regen smoothly - in this mode, the accelerator changes meaning from "accelerate" to "brake less" - because that's consistent with how engine braking would work. If I then release the accelerator, it will go back to full low-power regen. Pressing the accelerator to the point where it actually sends positive power into the motor disables regen mode.
If the car accelerates down a hill without me touching the accelerator, the regen will softly "catch it" and hold speed constant. The regen fades in ever so smoothly. A quick dab on the accelerator will then allow it to accelerate about 3 km/h before the regen softly holds it back again - or I can smoothly adjust speed by depressing the accelerator carefully.
The idea I'm trying to convey here is that these cars are fully programmable, Tesla can do anything they like.
One suggestion as to what they might do when the cruise control is disabled would be to first fade in low-power regen fairly quickly. When you depress the accelerator by such an amount that you are requesting a lower level of regen than what the car is already doing, control is fully transferred back to the pedal. Touching the brake pedal might fade in full regen.�
Dec 19, 2012
JimO S1873 I had this same problem yesterday. I loaded the 4.0 update while at work yesterday and driving it during lunch time everything was fine. Then after work I went to my stepdaughters house and as soon as I put the car in park the front passenger door poped open. I walked around and opened it and closed the door. When I went to leave the passenger door handle would open however pulling on the handle wouldn't open the door - the granddaughter opened the door from the inside. When I closed the door and tried to open it again it still wouldn't open. I then drove to my next destination and tried it again. This time and since then it has been fine.
I had an issue this morning with the main screen. It was totally black and wouldn't boot up. Everything was on because I could open my security gates and control the heater but that was from memory of where the controls were. I exited the car and tried a reboot with no results. I called service when they opened and was told that I will need to bring it in for them to look at, in other words no quick fix. After my first stop, the screen came back to life but still no phone connection. I did another reboot and the phone finally connected. Still having trouble with navigation moving the map as I move. It looks like I will need to bring it in and see if they can repeat any of these issues.
Even with these issues I'm still loving the car.
Originally Posted by radinator
I had an interesting and annoying issue crop up with the driver door yesterday after the 4.0 update installed - it won't open from the outside. The handle comes out when I unlock the car, but when I pull on it the door does not open. I also noticed that the light in the door handle is no longer illuminating as well. I tried rebooting and that did not fix the issue. I decided to run over to the Menlo Park store and have them take a look. They tried a variety of things and still could not get it fixed. Supposedly had nothing to do with the 4.0 update. They are having a part shipped in that will hopefully fix it after I drop it off tomorrow morning. I know this is part of being in the 1.0 crowd, but disappointing nonetheless since I've had the car 5 days.
?�
Dec 19, 2012
mknox I'm seeing a lot of dead 12v battery issues. I used to have an emergency booster battery that you plug into the 12v socket, wait a few minutes, then crank the car over. Do you think one of these devices would work in a pinch? Seems a lot better than waiting for a Ranger or a tow...�
Dec 19, 2012
jhs_7645 Please refrain from cross-posting. This post has appeared in four different threads. This is an appropriate thread for your mechanical issues, but posting the same thing over and over to other threads is not necessary as most of us do keep up on most of the threads.�
Dec 19, 2012
jomo25 Would love to see pics to get a better sense of the issues.�
Dec 19, 2012
steve841 If its as bad as you say, you should have refused to take delivery.�
Dec 19, 2012
MikeK Wow. That's really appalling. My car has nowhere near that degree of trouble. You need to escalate this within Tesla until you get satisfaction. No way the car should be delivered with damaged paint, damaged leather, etc.�
Dec 19, 2012
dsm363 I agree. No car should be delivered in that condition. Most of us expect some small things given this stage in the game but nothing like that.�
Dec 19, 2012
montgom626 Pictures are very important to me too!�
Dec 19, 2012
jasonkelly Same with my sunroof...I removed some of it myself but the ranger is coming tomorrow to fix it properly�
Dec 19, 2012
GDH I should really stop reading this thread. I am hoping that by the time my reservation number comes up these issues are fixed.�
Dec 19, 2012
kishdude Ok, so here are some pictures of where the excess sealant was that was blocking the roof. This was definitely contributing to the problem for me, but still occasionally the roof is stopping in the vent position and then I have to reslide it back for it to go all the way. The sealant is black in color. This may be a software issue with the 4.0 update - I can't tell because my car came with this update.
�
Dec 19, 2012
montgom626 I am glad that folks are talking about their issues. I realize this is a new car with teething problems.�
Dec 19, 2012
AnOutsider ditto. if anything, it's better, IMO, to present potential owners with a realistic view of the vehicle than to pretend it's all rosy.�
Dec 19, 2012
dsm363 Yep. People need to understand what they are getting into (new car from a new company) so issues like this are more likely than maybe in a BMW car that's been in production for a few years. That doesn't mean of course that Tesla shouldn't work to minimize these issues and correct them for already delivered cars of course.�
Dec 19, 2012
ddenboer Took my car into Menlo today to have a bunch of small issues corrected (they even said they would look at the hard to close front passenger door).
Much to my chagrin and surprise, they drove me over to Enterprise car rental for a loaner car, where I was originally presented with a Toyota Corolla. WTF?
When it was obvious that safety was a concern for me in the car (my knees touched the dash with the seat all the way back), I got switched to a POS Impala.
I had no idea that I would be stuck with a junker. It really pissed me off to be honest...
My experience with other car companies was always 100% different. With Mercedes, Acura, and Honda, I always got a comparable or better car. When I make an appointment, I am usually out of there in 10 minutes or less.
This morning I spent an hour at Tesla, and an hour at Enterprise. And now, using this car for the next few days, I have to actually BUY GAS again!!! ;-)
Tesla really needs to do something about this level of service.
--> Quick Edit: The guys at Menlo were awesome, but it took a long time and I was in a rush to get to work, and then I ended up with a klunker.�
Dec 19, 2012
kishdude I feel that I need to put this thread in perspective. If I hadn't have already gotten my car, and if I read this thread, I can understand being kind of worried. Although I did/do have a small issue with the sunroof, it is completely minor in my opinion. I've had my car for 4 days now and I can unequivocally say that this is hands down the best car I've ever owned, and I've been fortunate to have owned some nice cars (my last two were an MB SL55 AMG and a Porsche 911 Carrera and these don't really hold a candle to the Tesla). From the smooth power and acceleration to the extremely advanced user interface to the incredible looks to the fact that it uses no gas I feel that I'll never be happy with an ICE car again. There is elegance in simplicity. The fact that there are so many less moving parts and it accomplishes the same if not better than other cars is a true seed change in transportation. So I'm willing to put up with the occasional glitch because I know that these will get ironed out and there will be further improvement in a car I already love. So please read this thread with a grain of salt. You are seeing the worst problems here and the vast majority of owners aren't having any major problems and really do love their cars.�
Dec 19, 2012
Electric1 Thread in perspective
Kishdude- Thanks for that last post. I've been getting a bit antsy about pushing the finalize button and thought that maybe I should defer, but given your automotive history and your opinion above, I feel better.�
Dec 19, 2012
kevincwelch Absolutely agree. Sounds like the condition of your Tesla is different from what others have experienced. Tesla's response very important here.
Sent via Tapatalk.�
Dec 19, 2012
kevincwelch I agree about the growing pains. Software glitches are Ok, as long as they are fixed. It's likely that they will. Sunroof problems are probably simple mechanical issues.
The condition of William's car, however, is just grotesque. This should have been promptly refused and escalated. That's not a growing pains issue. That's horrible quality control.
Sent via Tapatalk.�
Dec 19, 2012
Todd Burch Put Elon back on the QA line!
�
Dec 19, 2012
kevincwelch
Let's hope we're not seeing a trend here. This doesn't sound like Number One Fan's favorite group of service individuals. The recent ramp up of cars with problems is going to overload the Tesla system.
Tesla ought to slow down and ramp up the QC.
Sent via Tapatalk.
- - - Updated - - -
Would slow things down, but seems like we heard fewer problems when he was signing off on the cars.�
Dec 19, 2012
ckessel Given it looks like most folks (at least outside of CA) are having to pay in full before the car ships, is refusing delivery even an option? I'm supposed to wire Tesla money tomorrow, but I'm hesitant at this point. Even if a case like William3's is highly unusual, the fact Tesla is telling him nothing can be done makes me reticent to roll the dice and chance getting a car like that.�
Dec 19, 2012
cinergi Can we get this post edited to remove the specifics? (Ref: Please Enter Access Code - Page 3)�
Dec 19, 2012
kevincwelch Most? I wasn't aware that most people were paying before shipping. I though most people were paying upon receipt. Am I wrong about this? Sounds like people would have a tough time refusing a car delivered in subpar condition.�
Dec 19, 2012
steve841 Done!�
Dec 19, 2012
ckessel Oh, I thought Tesla was requiring the money up front. They are for me and for at least the other Oregon person I know getting one soon and Oregon doesn't have laws like Texas far as I know. There's another thread on prepayment over here: http://www.teslamotorsclub.com/showthread.php/11990-Final-Payment-before-Delivery!
The Tesla rep on the phone told me they won't put it on a truck until they get payment. Between that and the other TMCer here getting his car in Oregon also prepaying, I was under the impression money up front is the norm now.�
Dec 19, 2012
jomo25 There's a thread related to payment before receipt in the sub forum. I still think it's strange to have an issue with payment if you've come this far. Just my opinion, and I suppose easy for me to say. But to withhold payment to me implies a mistrust of Tesla. And I just dont know how that would change day 0 to day 1.
As for Williams car, I'd still love to see pics of the issues it has. There's so much subjectivity to things, its hard to tell sometimes. Kinda like the whole "gaps" discussion.�
Dec 19, 2012
steve841 My S arrived at the service center. I drove over and inspected it THEN sat down and wrote them a check.�
Dec 19, 2012
GDH If I was really worried i'd cancel my reservation. Like I said I hope these issues are fixed in 9 months. If not than i cannot wait to get my car to have the pano roof not open, have the car randomly not start, water in the headlight and the charge cord to get stuck!.....woooooohooo! $65K debt here I come!�
Dec 19, 2012
kevincwelch I've read that thread; it doesn't address the question I had related to what ckessel was stating -- what percentage of people are paying before shipment/receipt.
I don't think anything I have said implies a distrust of Tesla. I'm paying for a particular product, and that's what I expect to get. If I don't get it, I want my money back or a fix. It's as much a business transaction for me as it is for Tesla. If they can guarantee me a fix or give me my money back, fine.�
Dec 19, 2012
clea but then what about the post(s) that quote the original pre-edited post? do we have a way of tracing all of the references to a specific post (i.e. what about cross thread posts)?�
Dec 19, 2012
strider Of course it's an option. Just like if UPS shows up w/ a box that is damaged. You can refuse it and then it's up to Tesla and the shipping company to fight it out over who's fault it was.
My suggestion would be to have a DS present since Oregon doesn't have laws like TX, GA, etc. If the DS is standing there while you're pointing out flaws they will make sure they are fixed and can make the call as to whether it can be fixed locally or needs to go to a service center. It may delay your delivery to have a DS there but that's up to you.
Out of all the myriad deliveries we've had here I only know of William's and the person who had the black marks on his b pillar so that's a pretty small defect rate. The passenger door alignment and sunroof issues are not "refusing delivery" level problems in my opinion.�
Dec 19, 2012
brianman There is no comparable car to a Tesla Model S.
That said a premium class ICE seems more appropriate than a Corolla or an Impala.�
Dec 19, 2012
Norbert I'm so glad it doesn't look like we are just a bunch of fanboys...�
Dec 19, 2012
MikeK I'd be curious to know what you view as a comparable car to a Model S in this case. Perhaps eventually Tesla will have some actual Tesla loaner vehicles, but right now I think all of their production is focused on customer vehicles, and is likely to be so for quite a few months. The dealership where I had my Prius serviced gave me a very nice Hybrid Camry as a loaner (nicer than my Prius, I would say), but of course that's also a sales opportunity for them -- get the customer interested in something new.�
Dec 19, 2012
ddenboer I would consider a comparable car another Model S. I actually expected it, and anything less than that is a bad experience.
It's not like my car is only there for a few hours and I want a loaner for the day -- I'm not expecting Tesla to do that at all. My car is going to be in there a minimum of two days, and possibly up to 7. Me having a POS Impala for Christmas when I have to ferry family around (family that was hoping to see my S) is not acceptable.
The other thing that bothered me so much with the experience is this: I made an appointment almost a month ago because I wanted to wait until parts were in for the bigger items before committing to dropping my car off. I found out this morning that none of those parts were in. :-(
The purpose of the appointment was to minimize my time (as I had previously experienced with other cars). In/out in 5-10 with the loaner. This took 2+ hours today.�
Dec 19, 2012
Norbert Why didn't you turn around and take it back with you? If you were able to postpone, I'd have waited until after New Year in the first place. Maybe that's what I'd still do if it were me. (My experience with 3-party GM service (not Tesla) was that it can always take longer.)�
Dec 20, 2012
AnOutsider I definitely would have left with my car too.. Though, at this point I wouldn't have expected a loaner S. a Mercedes or similar class vehicle would have been appropriate though.�
Dec 20, 2012
efusco Having a minor recurring issue. Sometimes, after backing up or resetting my seat position from when my wife has driven, the passenger side mirror will not go to my preset position on the first tap of my position settings. A repeat tap once I've noticed that it isn't right and it does go to the proper position. All other presets seem to work fine, it's just the passenger side mirror that needs the extra press. It doesn't always do this, but maybe 50% of the time.�
Dec 20, 2012
teslasguy Well, after driving my new S for a few days now, I can honestly say that the sun visors are just about useless.
I am short (5'8"), and I know they changed the visors due to complaints from taller customers, but now they have scroogled us height challenged owners.
When I'm driving into the afternoon sun, there is just no position I can move the visor to that will block any of the blinding sun.
This is just crazy. It would be nice if when they replace these visors with ones that have the lighted mirrors they could give us the option of the original, larger visors or these newer downsized versions.
also, did anyone else actually get a "due bill" for missing items? I've seen posts on here that referenced a due bill, but I got nothing.
But then again my car was delivered early when I wan't even home.�
Dec 20, 2012
Thumper I find that no visors can ever be adjusted to block sun in all directions as I drive. There is that spot over the center mirror, and low angles etc. My solution is to keep a ball cap under the seat. You can cock the bill to block just the sun and leave your remaining field of vision usable.�
Dec 20, 2012
Francis Lau I am experiencing this exact issue as well. I will call ownership today.�
Dec 20, 2012
efusco I'm a bit closer to 5'11" and was surprised at how effective the visors were since they're so tiny. They're useless for holding up a sunscreen in the window and it would be nice if they were a bit bigger, but if much bigger they'd block my vision when down.�
Dec 20, 2012
AnOutsider Mod Note: Posts discussing the diag screen have gone here: Please Enter Access Code - Page 8�
Dec 20, 2012
kishdude
I'm 5'10" and live in Arizona - constant sun and I think that the visors are adequate for me. There is obviously a time when the sun is very low on the horizon that it doesn't block, but this happens with all my cars.�
Dec 20, 2012
ckessel William, is there any update you can share? That "very little that they can do" is disconcerting. I think Tesla will (eventually, I'm sure service will be slammed) fix bugs, clean the window gunk or replace the window, and such, but it sounds like you have things that can't be addressed barring replacing the vehicle.
I'm quite literally staring at the wire transfer screen in my bank browser, but without knowing how a case like yours is going to pan out, I'm reticent to hit send.�
Dec 20, 2012
nolngrgrsngslde William, we all would love to know how your situation is being handled. Also, pictures are great.
Ckessel, will your bank allow a wire transfer to another party without a notarized , faxed, letter? E-trade make me send one. Then they shut down my account for suspicious activity. After they sent the wire.�
Dec 20, 2012
Lloyd Other manufacturers will not do this either. The individual dealer may do this for you as a service at their expense if you are a good client and have paid full retail for their cars etc. I took my $115K BMW in for Warrenty service which required several days for parts etc. and got a corolla also. That's ok with me, and I would not expect Tesla to do any different.�
Dec 20, 2012
Ditpixs I just got my Model S back from being serviced in Menlo Park and I feel they did a great job taking care of me!
A few days after picking it up at the factory, I discovered my A/C wasn't working (Turns out it was a leaking o-ring in the A/C system). I was able to arrange for a ranger to come to my office, trailer my car down to the service center for repair and then return the car to me. They also provided a mid-size rental car. Not only did the ranger meet me at my convenience (he came in early), but he also dropped me off to get the rental.
To get the car back to me, they asked if it was OK for them to drive it up the 50 miles (which I gave them) and met me right on time outside my office. They also took care of returning the rental for me.
So while it would have been nice to get the car in perfect working condition from the factory, I am very pleased with how they handled things.
Aaron�
Dec 20, 2012
JRP3 You really expect them to have extra Model S's available for loaners when they are scrambling trying to get vehicles out to customers? Would you have wanted your delivery delayed so others could have a Model S loaner?�
Dec 20, 2012
nolngrgrsngslde I bragged about the S for so long. If my car is not perfect, i expect the "i told you so" and other ridicule. At least until they fix the issues. I feel for William.
The last thing i want is to be seen in a corrolla. I am keeping my bimmer for a while.�
Dec 20, 2012
MikeK I had the sunroof issue repeatedly this morning. I took a couple of pictures of the area that was photographed by @kishdude.
Is this what your excess sealant looked like? It is slightly sticky, and it seems that the rear seal of the sunroof beds into it when the sunroof closes, so I can easily believe that it's sort of sticking as it tries to lift up. In fact, as I went out just now to take pictures, I see that on the driver's side, it has actually started to get pulled up. This wasn't the case even this morning.
Passenger side, I'm pointing to where you can see a depression in the sealant where the rear seal of the sunroof pressed into it.
Driver's side, I'm pointing to where the sealant has started to pull away. It's blurry, though, so see the next picture.
Clearer picture of the peeling sealant. Ignore the finger as I'm not pointing at anything.
�
Dec 20, 2012
AnOutsider Whenever I take any of my Audis in for service, I get a car from their fleet of service loaners. They're usually very nice cars (as to tempt you into buying, I suspect).�
Dec 20, 2012
montgom626 Same thing when I had an A8, they always gave me an A4.�
Dec 20, 2012
ckessel Thanks for the pictures. I'm not quite clear on the problem. Is there too much sealant and it's spilled over where it shouldn't? Is the sealant the right amount to prevent leaks, but it's conflicting with the mechanical action of the pano roof?�
Dec 20, 2012
mknox Cadillac always gives me a Cadillac when I drop my car off for oil, tire rotations etc. I think that is a GM (or at least Cadillac) policy. (Maintenance was included for 4 years, but that's another thread:smile�
Dec 20, 2012
MikeK All these posts about loaner cars should probably move to another thread, but I think everybody is basically saying the same thing. Commonly, dealers (especially of expensive cars) will offer another car of the same make when you have to leave the car for service, especially if it's a warranty item. It can be a good marketing opportunity for them to have you drive another model, or a newer model, etc. Plus of course it is a big help in customer satisfaction.
Heck, my local Audi dealer maintains a small fleet of cars as overnight loaners, so that they can send interested buyers home with their chosen model for the day. I'm sure that that wins them sales and makes the practice a moneymaker for them.
I would not be at all surprised to see Tesla do both of these things eventually. But right now, all of their production is going to customers. Every car that they produce to be a service loaner is major money off the short-term bottom line at a time when they really need to show profitability and hit their delivery targets. It's a business decision. It's unfortunate, but it's probably the right decision at this juncture.
Later on, they can keep a few loaners available for people having service done, and sell them on as lightly-used certified pre-owned cars so that it's not a long-term money loser. But to get to that point, they need to have the business on solid footing.
I'm willing to cut them some slack on this for awhile, even though it was a big inconvenience to be without my BRAND NEW car for four days to fix items that shouldn't have needed fixing in the first day of my ownership. But my willingness to cut that slack is going to decline a little every day.�
Dec 20, 2012
JRP3 Unless I've entered another universe where Tesla is a 100 year old auto company with a fleet of different models and tens of thousands of spare inventory to choose from, it's not going to happen any time soon.�
Dec 20, 2012
napabill The couple of times I have had to leave my Porsche overnight at the Porsche dealership, I was taken down the street to Enterprise for a loaner car. No shiny Porsche.�
Dec 20, 2012
DrComputer I think the sealant answer is just a Red Haring. David from the LA service center got me on a three way call with a tech from corporate and they ran the "limits" reset on the sunroof. This, in essence, forces the sunroof to open all the way to the track limit (farther than it would normally open during standard operation) then then close to the farthest point. This "limits" reset seems to fix the problem of it stopping after it pops up. I will try it again tomorrow morning to see if it still opens and closes properly after sitting for a day. To have this procedure done, just call your local service center and they can schedule a conference call with corporate. The entire process only takes about 5 minutes. Make sure the car is in a good AT&T cell area as they send the limits reset commands to it over the air.�
Dec 20, 2012
MikeK Interesting tidbit. I will be really interested to hear how it works for you as you live with it a couple of days. It certainly sounded to me like the roof was sticking to that sealant as it began to open. You could hear the motor strain a bit and a sort of release as it began to open.�
Dec 20, 2012
Doug_G Software Nits
Software nits noticed during my first drive / first road trip today, in order of priority:
- Every time I try the voice command, my iPhone 4S starts playing music. Through its own speakers. And I can't stop it because the shuffle controls won't come up. The only way I've been able to get it to stop, short of rebooting the phone, was to tell Siri to "Stop Music".
- When units are set to kilometers, the line on the Energy graph for Rated Range is in the wrong place. The numerical value of Wh/km would only be correct if the graph was showing Wh/mile. This really confused me at first until I realized it was 60% high.
- Navigation display: at one point I hit the little Flag button to see what it did. It moved the display to the end of the trip. Okay. Hit the target button to put it back on the car. For the rest of the trip it would keep flipping back to the destination map every ten minutes or so.
- If you are playing from your iPhone music, then hit pause, the sound system is completely disabled. If you now try to tune the radio, whenever you hit FM the menu just disappears and it goes back to the iPhone album display. Eventually it occurred to me to hit the play button, and only then could I switch to the radio.
Also a feature request - sounds minor but a biggie for usability:
The center cluster should show Projected Range on the Energy graph and Distance to Destination on the Nav display. These two pieces of information are extremely important because they tell me if I'm going to make it to my destination or run out of charge! As it stands I must have the main touchscreen showing both the Nav display AND the Energy graph in order to find this information. This means I can't use the rear view camera.�
Dec 20, 2012
Arnold Panz That's how the local Mercedes dealer does it here (although Enterprise is on the lot). Lexus gave loaner cars, but Tesla obviously can't do that, so using a rental car company seems the best option. Having just rented a car on a business trip, I know how much it sucks getting gas and driving an ICE, but its going to be inevitable, unless you can buy a spare EV!�
Dec 20, 2012
Norbert First report from Canada? Congrats!�
Dec 20, 2012
William3 I won't have any updates for at least two weeks. My local service center is all booked up over two weeks out. They do "dealer prep" there and seem to be devoting all their resources to delivering as many cars as possible by Dec 31st (probably for stock price reasons). I'll keep you guys updated.�
Dec 20, 2012
SUN-day Driver An extension panel that can be pulled down from the small visor would be a good solution to this problem. Tall drivers woulsn't use it, and we shorties could get the extra coverage we need.�
Dec 20, 2012
znino I had read other people complaining about exactly the same thing Doug. On the roadster the Projected Distance to Empty number on the cluster is always there (as it should be). The Ideal range is a nice number but much less valuable.�
Dec 20, 2012
jomo25 Which is your local service center? And did you have any chance to take pics? Curious to see the extent of the issues.�
Dec 20, 2012
DrComputer Sad to say that the calibration fix didn't fix the problem. When I tried to open the sunroof again a few hours later it went back to the same problem of popping up and stopping. It doesn't seem to make any straining sound like it's getting stuck, but now that pictures of the sealant issues have been posted I'll go look at it more closely. I e-mailed my service rep and told him the bad news about the calibration not working.�
Dec 21, 2012
ddenboer This is similar to one of the problems my car is in Menlo for (the excess sealant is also spreading itself like tar on top of my roof). From what I understood during a phone call about the car tonight, they did some significant work on the roof to correct this. I will find out all tomorrow when I pick up the car (unfinished).�
Dec 21, 2012
HFh I usually get a 3 as a loaner for my 5. Serviceable but uninspiring. Fairly recently I got a 5 instead, almost as if they were tempting me to buy a replacement for my wonderful if aging car. It kinda worked, too. The engine and the six speed on my current car are still going strong, but there is now a dearth of simple features that would make my life better. I've been chomping at the bit for the S.�
Dec 21, 2012
MikeK Please let us know what they say. My car was just at Menlo to have the sunroof fixed, so it would be disappointing if there were a sealant issue that could have been addressed at the same time, but perhaps this is an emerging problem that they are only coming to understand. Early days, early days.�
Dec 21, 2012
DrComputer My service rep e-mailed me this morning saying that a new firmware is being developed that is supposed to address the sunroof issue and will be available in late January.�
Dec 21, 2012
lolachampcar I held off on the sunroof becuase of previous experience with BMW, MB and Volvo units. It was not a matter of if but when it broke and how expensive the repair would be. I had no idea the roofs would start fighting back so early.�
Dec 21, 2012
mknox Interesting. I've never had a problem with any of my power tilt/slide sunroofs over the years. My biggest fear was water leaks, but all have been flawless. It was on that basis that I decided I wanted the pano on my (future) Model S. Will be watching these developments closely as it becomes time for me to configure.�
Dec 21, 2012
Zythryn Has anyone started noticing a mid level hum coming from the rear axle area, just as regenerative braking starts?
Due to the location and timing I strongly suspect it is coming from the regenerative brakes. It is most apparent at highway speeds, when regenerative breaking is happening but just started (0-5kWh). It then fades off quickly as the regenerative braking strengthens.
There is no odd behavior, the regenerative braking, other than the sound, works normally and there are no error messages.
The engineering guys haven't found anything odd in the logs.
I am wondering if it is simply an issue of the noise being more apparent in colder weather?
I didn't start hearing it until ambient temps dropped below 30 or 40 degrees.
Anyone else?�
Dec 21, 2012
Doug_G I made a point of checking my pano at delivery, and it was sticky. We asked Eli to check it out, and it was fixed in about a minute. He said it just needed to be reinitialized. So I guess it was a calibration issue. Very good idea to check it during your delivery tour.�
Dec 21, 2012
efusco Most likely the inverter (?PEM in Tesla lingo).�
Dec 21, 2012
JRP3 Remember, the "regenerative brakes" is just the motor acting as a generator. I would expect similar noise during regen as during acceleration at the same power levels. There may be some frequency changes going on with the inverter that are more apparent during regen I suppose.�
Dec 21, 2012
Beavis I haven't heard it and I've been driving around in the cold at freeway speeds (around 25F in the mornings). Of course, I might have to turn down the music to hear it.�
Dec 21, 2012
Doug_G I made the same report to ownership@. They called a few minutes ago. For #1 and #3 they suggested trying a reboot (still have to chuckle at #1). They figured #2 was indeed an oversight and would be easy to fix. They did say they forwarded my report to the firmware people, and to let them know if I found anything else like that - but of course to call service if I thought something was actually broken.�
Dec 21, 2012
aviators99 I haven't seen this mentioned yet:
When you hold the voice command button, the sampling of your voice begins a moment *after* the beep occurs. You can tell, because 1) The display changes from "preparing" to "recording", and 2) If you speak right after the beep but before the display changes, it doesn't work. This should be changed so that the beep happens at the same time, or slightly after sampling starts.�
Dec 21, 2012
Zythryn What you and Evan said makes perfect sense. I am sure that is the source of the hum. I am just trying to figure out the cause of it.
As the sound only occurs at low generator/regenerative braking energy levels and not on acceleration (unless I floor it and get to very high levels of power).
Unfortunately, I am 700 miles from the nearest service center so I can't get a second opinion. There seems to be no danger, or damage happening. So I will be happy to wait until one of the service guys is in the area for another reason. I just wanted to see if anyone else heard this.
And thanks Kroneal, appreciate the info�
Dec 21, 2012
montgom626 Beep after the sampling starts? How would you know sampling had started if it beeps after the sampling starts? Seems backwards to me. Am I not reading your post correctly?�
Dec 21, 2012
SuperCoug Makes sense to me. If the sampling started before the beep then it would be sure to catch whatever you were saying with no risk of missing the first part. There would obviously be a moment of silence at the beginning of the sample that it would ignore but it would at least be sure to catch everything you say. I've been in cars that appear to sample too slowly after the beep so it never seems to know what you are saying unless you wait an unnaturally long time before speaking.�
Dec 21, 2012
Todd Burch It would of course need to ignore the recorded beep sound as well :wink:�
Dec 21, 2012
JRP3 Or time it to start a millisecond after the beep, faster than a human can react. We are talking electronics after all.�
Dec 21, 2012
montgom626 Okay, I now understand.�
Dec 21, 2012
aviators99 Or even microsecond!
- - - Updated - - -
I thought about that. Would be easy to do (especially since it's done on some server somewhere).�
Dec 21, 2012
stevezzzz Here's a new anomaly, at least to me: last night Marcia was in the garage on the other side away from the Model S when it spontaneously opened its rear hatch. The car was locked and all lights were off; Marcia did not have a fob with her. I was in the basement a long way from the garage with a fob in my pocket, but I am certain I was doing nothing that might have caused the inadvertent double-click necessary to command the hatch to open. Marcia just closed the hatch and forgot to tell me about it until this morning. I went out to the car and found an unknown, hexadecimal error code message on the cluster, but before I could select the exclamation point annunciator on the touchscreen, to see if there was any more info, and before I could write the code down, it went away and I haven't seen it since. The car is operating normally, otherwise.
Anybody else have their hatch open spontaneously?
[some hours later]
I went out to the garage tonight and discovered all four windows rolled down. Hmmm...something's going on with one of my key fobs, I'm guessing.�
Dec 21, 2012
znino Got my Model S today. 3 interesting glitches.
1. Left the delivery location and 2km later a warning came on saying Tire Pressure is Low. I spoke to the techs by phone who think it is just that my car is still programmed with the pressure thresholds for the summer tires (which are higher). They are supposed to reprogram this tomorrow.
2. When my ambiant lighting (LEDs under door armrests etc) is ON, there is a faint buzzing sound coming from the back. The same type of noise you hear if you try to dim a 12V halogen bulb. anyone else notice this? If I turn off the ambiant light, the noise stops.
3. I search for my address on the GPS. It shows me the correct location with the pin on the map BUT, then I press Navigate to this point and it sets the destination (and checkered flag) some 3 km away and navigates me there. I have tried with a few streets in my area and the same thing happens. Other areas I tried seem ok. Very weird.
I also got the Low Washer Fluid warning once but I am told that is a software issue since the 4.0 update.�
Dec 21, 2012
MikeK Yes, this is widely reported. If you turn the brightness up to 100%, it will supposedly stop humming. I turned mine off.
No kidding! I had this happen, but I didn't try to reproduce it, and I wasn't sure if I had made a mistake. Google Maps showed the correct location, but the nav system took me down the road, and on the wrong side of the street.�
Dec 21, 2012
znino Well I can reproduce it repeatedly. Will advise if I hear anything on the problem�
Dec 21, 2012
DrComputer The problem is that you are searching for locations on Google maps and then it is passing on to a Garmin navigation system. The two systems don't have exactly the same map database so this will continue to happen until they offer to display the Garmin maps on the center screen and search for locations directly in the Garmin system.�
Dec 22, 2012
MikeK Is it actually Garmin?
I wonder if it would be better if the Google side could just pass lat/lon coordinates for the destination.
I was also really surprised by the routing choice it made today when I asked for directions to a restaurant at lunch. The directions were perfectly correct, but there was a much easier way to get to the highway that was the bulk of the route...�
Dec 22, 2012
znino That's insane. But in any case if it is Garmins fault it's really bad because I've tried many gps over the years and never seen one not locate my home in a completely wrong place!
I also have not found any place to set a destination by pointing to a map point or anywhere to set a home favorite in the GPS�
Dec 22, 2012
lolachampcar Another option may be the 9:1 gear reduction set making noise when it is lightly loaded. Spur (straight cut) gears are the most efficient but can be noisy. Perhaps Tesla used these and thus the set emits some noise when lightly loaded.�
Dec 22, 2012
Zythryn Interesting thought, I hadn't thought about that, thanks
What strikes me as so odd is that I didn't hear this for the first couple of months. Then all of a sudden it is there. Unfortunately I am a bit embarrassed to take people for rides, at least, not after I have told them how quiet the car is;-)
It really isn't that loud, but when you compare it with the serene silence of the rest of the experience it is very jarring.�
Dec 22, 2012
MikeK This points to a general problem Tesla has: the car is so quiet that any little sound is really easy to pick up, and then nearly impossible to ignore! I won't mention the little ones I've noticed, lest it drive somebody else crazy.�
Dec 22, 2012
stevezzzz That's mighty white of you, MikeK. :wink::biggrin:�
Dec 22, 2012
Todd Burch Maybe taking a few rides in an ICE will help recalibrate your ears?�
Dec 22, 2012
NigelM Roadster owners will tell you about every little rattle and creak. Good news is that you stop noticing after a while.�
Dec 22, 2012
JRP3 That does suggest something has changed.�
Dec 22, 2012
MikeK I've been an EV driver for 12 years. The Model S is quieter than any EV I've driven, much less an ICE! An ICE might traumatized me...�
Dec 22, 2012
GDH LMAO!�
Dec 22, 2012
Stig Today was a little weird. I daily drive the car since I've gotten the car (Oct) and even made some trips with it - and today was the first day I heard a hum towards the back of the car. "When did the S get a muffler?" The only time I hear it is at highway speed though (60mph+). I'm curious as to whether it's the inverter. Nothing has really changed - I had 4.0 pushed by Service about 2 weeks ago, but didn't hear it then (with and without music). I also got the notice for 4.1 update and a tire pressure warning today.
Gremlins?�
Dec 22, 2012
Bardlebee If it were me, I would check my tire pressure and then see if I can still hear the noise. They may be correlated somehow.�
Dec 22, 2012
dtich
i'll just chime in to say that this is likely what happened. i had to use half-height breakers in my install, did it myself, and yes they have to be in an 'even' position in the panel, so that both a and b leg rails are contacted. otherwise you just get two conductors of the same leg at your receptacle, will not make 240V. was waiting till i got my car to test it before weighing in, but i am charging at full 40A, 230V at the 14-50, as expected. of course i also put a meter on the receptacle as i was wiring so i knew it was wired correctly.. but who knows what voodoo is in that little box on the UMC with the cylon eyes...
think you (read: your licensed electrician) just need to jigger your breakers around a bit and you will be all set.
fwiw.�
Dec 22, 2012
napabill I believe the dashboard navigation is Navigon, not Garmin. Don't think they're related. I have used the Navigon apps on my iPhone for a couple of years and can attest to it's accuracy.�
Dec 22, 2012
DrComputer Not to be picky but Navigon is Garmin.�
Dec 22, 2012
napabill Bought the apps 2 years ago. Were'nt Garmin then. But see that Garmin has gobbled up the German Navigon late last year. Thanks for the correction.�
Dec 22, 2012
cinergi There is a low hum at 60+ yes -- it's the drivetrain (I confirmed it with service recently). The pitch increases with speed.�
Dec 23, 2012
Doug_G Very minor department: last night the charge port wouldn't open due to ice. Resolved by sticking my fingernail in the crack and prying - popped open immediately. Will keep my eye on this, though...�
Dec 23, 2012
napabill Time to move south, me thinks.�
Dec 23, 2012
jerry33 Unlike an ICE car, you don't have the possibility of lighting a match to warm things up.�
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