Apr 2, 2016
BertL Understood. I have kept my AAA card since my teenage days, not only because I don't have to go to DMV and deal with those extensive waits for most needs, but also because it's my ultimate back-up given Tesla's somewhat loose (or inconsistent) implementation of towing policies. AAA is a lot more mature, and very clear on their policies and road service implementation no matter where I travel.My best always.
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Apr 2, 2016
JenniferQ BertL, I'm so glad you saved this! I also bought my plan in October, and it looks like that version does not exclude brake pads, as the current one does, and also does include Wheel Alignment. Good job! I have now saved a copy for "just in case."
I also have always kept my AAA card active. It's always been much more reliable than any of the other car roadside assistance services, other than Ferrari. And those hotel discounts pay for it every year anyway.�
Apr 2, 2016
BertL Yup, always good to keep a copy of documentation one signs. Unfortunately I learned after-the-fact that isn't a priority for how Tesla represents data on My Tesla, and was glad about having my old-timer hard copy backup when the T&C began to evolve.
My best. Our S90's are practically siblings, including Photosync from the same installer -- all within days of one another and we still have not yet met up in person... Here's hoping there is an event in the not so distant future to resolve that little issue!�
Apr 17, 2016
Karynt My understanding is that AAA uses sub contractors for towing, which is a problem for Model S because they are only supposed to be towed via flat bed. Not too many AAA flatness available--or am I incorrect?�
Apr 17, 2016
JenniferQ Yes, they do have them. You just have to specify when you call in. I'm sure Tesla must use subs, too, though?�
Apr 17, 2016
Az_Rael It might depend on the location. When we had to have our Acura towed with AAA, the towing company brought a flatbed without us requesting one. It seems like in this area, most of the towing companies have flat beds. I haven't seen a regular tow truck in a long time. I am sure you could request one when you call AAA, though.�
Apr 20, 2016
msnow Just to make it clear for me, does the current extended service agreement provide for continued roadside assistance or not?�
Apr 20, 2016
BertL It appears the current ESA allows you to still call Tesla's number to arrange for a tow, but the cost is NOT included in the ESA and is at the Owner's Expense: "The cost of transporting Your Vehicle is not included in this Vehicle ESA and You are solely responsible for the cost of transporting Your Vehicle to the Tesla Authorized Service Center." FWIW, the former ESA and Service Plan which I have, as well as the current 2-8-2016 Service Plan have similar towing exclusions.�
Apr 20, 2016
stoneskid I am in the process of purchasing my second tesla and I was just informed by the dealership that the extended warranty (which was purchased in 2013) is now not transferable to the new owner. I am trying to fight this. Has anyone else had this problem?�
Apr 20, 2016
BertL There is no dealership of course assuming you are dealing with Tesla. I suggest you pull out a copy of the agreement you signed and show either your Tesla Store or the Tesla employee you are dealing with the transferability clause. You must follow a process, but unlike the terms which were changed in recent months as discussed so much in threads here on TMC, you are allowed to transfer the remaining contract -- in other words, you are bound by the terms when you signed, not by what Tesla has subsequently changed the terms for more recent purchasers to be. Good luck.�
Apr 25, 2016
Lightmatrix Yowch, I was experiencing wobble while driving, turns out I had a damaged (not visible) 21" Turbine rim... was just quoted $1877.04 (tax included) to replace the rim/tire/labor... AGH... I was not offered at the time of lease any wheel protection insurance, so BE WARNED!�
Apr 25, 2016
Lightmatrix
Well, so the good news is, came from a pothole and can be covered under my car insurance comprehensive policy. Whew!�
May 1, 2016
209California I recently went out to Dublin SC and they quoted me $550 for the 12,500 service but online it' showing $400, am I missing something there? Also I'm at 66k almost and they recommend going with the 12,500 because the plans start all over. Just curious if they find something wrong will they fix it automatically or will I have to pay $200 deductible from extended warranty?�
May 3, 2016
Duma I did not purchase the service plan when I bought my Model S. I had my first annual service today and was charged $600 (plus an additional $180 for alignment, which I was expecting) instead of the $400 quoted on the Tesla site. I showed the service adviser the pricing on the Tesla Service Plan page and he claimed to be surprised, saying his internal system still quoted $600. Since the web site changed back in February, seems hard to blame a communication delay.
I will be contacting Tesla corporate to request an explanation. Given the price quoted to 209California, I could speculate about confusion in the field, but I am going to try to get some facts.�
May 4, 2016
Duma I spoke with Tesla and confirmed that the posted prices of $400 for year 1 and 3, $700 for year 2 and $900 for year 4 "have just gone into effect." Not sure how much I believe that last bit, given the new prices were posted at the end of February. In any case, I am getting a refund of $200.
Morale: it pays to hang out on TMC. You'll be better informed than Tesla's own field staff. Sad but true.�
May 4, 2016
Karynt I've definitely been misinformed by staff at Tesla, several times.
Once regarding local Superchargers that were allegedly going to be installed, once about how to get the car through a chain pull car wash and once regarding the $7,500 federal tax credit on all future model 3s . When they don't know a factual answer it would be best not to tell a fictional answer.�
Jun 21, 2016
buckerine Just out of curiosity, what'd they say about the chain pull car wash?�
Jun 21, 2016
bucksport OH!�
Jul 7, 2016
glusc2002 How many owners in a LEASE opted for this service plan, as my SC rep said its not required? Or is it required by Tesla, just not required to buy it up front.... ?�
Jul 8, 2016
javawolfpack This is a good question... been considering the 3 year option as a soon to be lease owner myself. Saves a bit of money vs paying in the future... but at the same time, do I have to do the 3rd year maintenance if I'm turning the vehicle at the same time? This is assuming I don't hit the mileage prior needed for the 3rd maintenance prior to the lease ending.�
Jul 13, 2016
Lightmatrix
I had it available to purchase via my Tesla portal, they leave it hanging there for a LONG time before you no longer have the option to purchase.�
Jul 22, 2016
C_A_Braun Just looking for opinions. Our Model S is estimated to be delivered in the next 1 to 14 days. I have not yet purchased the service plan. Our expected annual miles are about 25-30K so even with the 8 year/100K plan we are looking at somewhere between 3-4 years to hit the 100K mile mark. What would y'all do? For me it is either the 8 year or nothing.�
Jul 22, 2016
msnow You don't have to buy it now. You have plenty of time.�
Aug 8, 2016
neroden Harder call than it used to be. The first couple of years of Model S had all kinds of little design defects which were fixed for free under the service plan. Yours... is probably debugged. It's basically an insurance calculation; do you pay now, or take a low-probability chance of paying a lot more later?�
Aug 8, 2016
glusc2002
If there are bugs, wouldnt tesla offer free updates, at least on the software side? I'm expecting my this weekend for delivery and my DS said dont get it. She didnt even try to sell me on it and explained that if its a lease, then theres no point to get it. Thoughts?�
Aug 8, 2016
javawolfpack There is less of a requirement on someone leasing to properly maintain the vehicle. Depending on your mileage, you can likely get away with two services and then turn in the vehicle at the end of the lease without doing the third... so all the pre-pay options would end up costing more than doing it on demand w/ out a service plan. I keep going back and forth... also not sure how many miles I want on my lease... torn between the 12.5 or 15k options...�
Aug 8, 2016
glusc2002 I had 10, 12 and 15k option. I'm doing 12k since the difference between 12-15k may cost more if i dont reach 15k compared to just paying $0.25/mile�
Aug 8, 2016
javawolfpack That's pretty much my thought currently too, my worry is if I somehow go over 15k/yr (unlikely based on my current driving mileage) that it'd have been cheaper... oh well roll the dice�
Aug 13, 2016
PCMc Take a close look at the lease about what it requires. I debated leasing vs. financing my recent S90D purchase and recall seeing a condition in the Tesla lease information that required having the annual maintenance checks performed as a condition for the guaranteed value at termination. I ended up deciding to finance and not lease, so I did not investigate that fully, but you might want to make sure you fully understand that aspect.
As for me, I'm still debating the prepaid maintenance and have about 2 weeks left to make that decision.�
Aug 13, 2016
javawolfpack @PCMc I am going to do the annual maintenance but if you terminate the lease in year 3, there really is no need to do that 3rd maintenance under the lease... so paying for it would cost more. Unless you do more than the annual maintenance mileage in a year (so more 15K lease option) as then you would need to do 3 services during the 3 years based on mileage not time.�
Aug 18, 2016
NikeWings Anyone know how strict Tesla is with the '60 day from purchase' requirement for prepaid service plans?
I just tried to purchase one, and its no longer offered for my car. Only the ESA.�
Aug 18, 2016
BertL I have not read here of an exception yet. You may want to call and plead with your local SC -- IDK if they have any override capability. Good luck!�
Aug 18, 2016
NikeWings Today was day 60 and boom, it was gone by the time I got home from work. I'll drop an email now. Thank you!�
Aug 20, 2016
fallen888 So I'm trying to figure this out...
So if I put on 25,000 miles in less than a year, would I get 2 full services without any extra payments?
Versus 2 individual payments of $400 for a total of $800.
And subsequently, of I go 12,500 miles every half a year, I'd expect 6 services/inspections in 3 years. And that would all be covered within the 3-year prepaid $1,325? And it seems that if not prepaid, I'd be paying $3,000 ($400 x 2 + $700 x 2 + $400 x 2) in those first 3 years.
Are my math and assumptions correct here?�
Aug 20, 2016
BertL Sorry, but I think you're dreaming. Tesla's ESA is just like other mfgr's prepaid service agreements -- a fixed number of services, prepaid for a fixed amount of money, to be used at a fixed time intervals OR mileage, whichever comes first. You could of course call your SC and ask them, but that's my understanding from my questioning of Tesla before I purchased my 8-year ESA.�
Aug 20, 2016
fallen888 @BertL I am a bit of a dreamer.
...unless I'm missing something else.�
Aug 20, 2016
BertL IMHO, in general (so, yes there are exceptions, but for brevity), the benefits for ESA are for those owners who:
It would seem you don't meet that criteria, whereas e.g. I do. I believe in mfgr (annual) PM, drive well less than 12.5K miles/year, and purchased (not leased) my MS as I have kept nearly all of my previous vehicles 5-8 years. Good luck with your decision and that MS!
- Believe in the value of mfgr preventive service
- Have annual mileage <=12.5K miles
- Believe the price of service may well go up in future years as most service/labor-oriented things do, and prefer to budget as many auto costs as possible while they own their MS
- (Perhaps) plan to keep their vehicle longer than 3 years
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Aug 20, 2016
BertL Oh, and there is nothing to stop you from using another prepaid service ahead of it's TIME, meaning you could use say prepaid service #1 at month 6, and prepaid service #2 at month 12 because you wanted to do maintenance based on MILEAGE. IMHO, it comes down to if you plan to have your MS serviced every 12.5K miles as the owners manual suggests, or push that out. Your Cost/Benefit analysis changes based on that decision. There are zillions of adamant people with varying POV on that elsewhere in this thread and others across TMC.�
Aug 20, 2016
fallen888 Yeah I'm definitely going well over 12,500 miles per year. I'll see what my DS says about this too, but will likely stick with the pay as I go option. Thanks for the explanation.�
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