May 14, 2015
smilepak Hi,
Not currently a Tesla owner. I been trying to research all I can on the cost of ownerships and people feedback. I am definitely interested in wanting one. So please forgive me if thes questions been asked before.
1) I read on the Tesla site there is an annual service service for $600.00 per year. (Service plans | Tesla Motors). What is covered by this $600.00. It seems a bit pricey. Right now on my Lexus, I usually would change oil every 15k miles or 3 months which would normally cost $80.00. That comes with the typical inspections and car wash. The BMW does something similar as well. All cost annually less than $600.00. It say every year or 12,500 miles. Which is basically 3 months for the average driver. So $600.00 would get you one inspection every 12,500 miles?
2) On their blog, they say Tesla is now 8 years / Infinite Miles Warranty (Infinite Mile Warranty | Tesla Motors). What does this mean to #1 above?
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By the way - http://teslaliving.net/2014/05/19/model-s-pre-paid-service-plans/
This means you have to do the inspections at the frequency they specify in the plans. But going in for an �annual� inspection every 4 months or so on a car where annual maintenance isn�t required to maintain the warranty didn�t make sense. I reached out to Tesla service to get some clarification. My question was: �If i�m a high mileage driver at 32K miles per year do I need the major/�annual� service every 12,500 miles?� They answered that it wouldn�t make sense to come in every 12,500 miles if I drive a lot more than that in a year. Their suggestion was that I have the �annual� inspection/service done every 24,000 miles and that the pre-paid service plans really don�t make sense for a high mileage driver. I�m not sure where they came up with the 24,000 number from but twice the normal would be 25,000 which makes more sense to me and the difference is minimal so thats what i�m going to work with.
The math for this stands out. Lets say I plan on driving 100K miles in my Model S. If I go pre-paid, i�m going to have to pre-pay $3,800 for the 100K miles worth of services which I must perform every 12,500 miles or so. If I pay as I go and pay $600 every 25,000 miles its going to cost me $2,400. Not even considering the time value of money, paying as you go is a clear winner for high mileage drivers if you follow something closer to a true annual service.�
May 14, 2015
Alysashley79 In regards to your #2 above the "infinite mile/8year warranty is currently ONLY for the battery pack and drive unit. The standard bumper to bumper is 50k/ 4 years or you can also buy the extended warranty that goes 100k/8 years
im a high mileage driver and drove 27,000 miles in my first year of ownership and am currently at 48,000 miles at month 18. I had my annual done at 1 year but have to say that I've had more done at general service visits. Their purpose of the annual is to catch something before it goes wrong. If you need new brakes or rotors that's covered as well as wipers. Each of the 12,500 mile "check ups" has its own checklist with the more miles you have on the car the more things they actually do.
The prepaid plan is more useful for low mileage drivers.�
May 15, 2015
jaguar36 The $600 annual service is way more than I've ever paid for my BMWs even when they are in their later years. Although I DIY alot of stuff, which isn't possible on the Tesla. As you say on BMWs the first 4years/50k miles are completely free. When I was doing my cost comparison, I added ~$2400 to the cost of the Tesla to account for the difference in service costs. This is completely contrary to the Tesla company line, but for me at least it seems far more accurate.
I also only plan on bringing in the Tesla every 18 or maybe 24 months.�
May 15, 2015
mibaro2 I bought the prepaid plan. It gives me 4 complete inspections of my car. I can use them whenever I want..at 12 month intevals, or 18, etc.
Tesla has said that you don't need to bring the car in every year to keep the warranty valid. I drove 42000km my first year, and brought the car in once. I plan on bringing it in once a year no matter how many km I drive.
The only reason I bought the prepaid plan was in case the cost of the annual service went up. There is no guarantee that the cost of annual service visit won't go up next year.�
May 15, 2015
1ton Brakes and rotors are covered? Under the ~$600 service maintenance? Are you sure?�
May 15, 2015
RandyS My understanding is that everything is covered in the annual maintenance except tires.�
May 15, 2015
jaguar36 They have said it does. It doesn't really even matter though, the brakes on the S are probably good for something like 200k miles.�
May 15, 2015
bonnie Just another data point:
Roadster owners have paid the same amount ... here's one (a fellow forum member) who was quite happy with the annual service: http://autos.yahoo.com/blogs/motoramic/tesla-dismantles-roadster-owner-repair-just-warranty-expires-175103061.html�
May 15, 2015
1ton Really?�
May 15, 2015
MorrisonHiker I made it to 185,000 miles on my '97 CR-V before needing to service the brakes for the first time. Most of my miles are highway miles.�
May 15, 2015
AmpedRealtor I have the pre-paid service, therefore I received a copy of the service contract. Those who pay at the door do not have a service contract, but those who pre-paid have a document they can reference for what is covered, even though both receive the same service. In my service contract it says that brake pads are covered, as are certain wear-tear items. I believe air suspension is in there somewhere, too.�
May 15, 2015
ljwobker I have no data here, but given that a lot of cars can get 40k miles before brake service, it's not crazy. If you're decently adept at one pedal driving, the vast majority of the energy to slow the car down goes back into the battery instead of via the braking system. The energy is a square of the velocity, so when you only use the actual friction brakes to slow down from 10mph to zero, that's virtually zero energy being dissipated. It's slowing down from 80mph to 50mph using friction brakes that really wear on the pads and rotors.
In my 85, I basically only touch the brakes when I catch a yellow light just wrong, or to go from 8mph (roughly when the regen disappears) to zero.�
May 16, 2015
smilepak interesting. That would be a good option. I thought the prepaid plan has mileage restriction as well? If you exceed it, the prepaid no longer valid?
Four year prepaid service, $1,900
One inspection per year, up to 50,000 miles
Buy online
So if I drive average 30k miles per year, at best I can only get two of the four paid by this plan?�
May 16, 2015
gocken2 It should also be mentioned that the annual service is optional. It does not effect the warranty.�
May 17, 2015
Mario Kadastik Not only is the annual service optional, but 90% of it is inspection. I have the PDF somewhere that lists the components checked and changed. Basically I asked them during a warranty case to only do a couple of the things that needed swapping and including labor it costs me ca 70-80�. The rest is inspections that I assume were done during the warranty work anyway and that was at 36000km. I guess the next thing to do is the swap of break fluid, which I might have asked them to do as well, but forgot, probably would have added a bit to the bill. In any case I see no point in the annual service if you live in a country where you need separate winter/summer tires because you'll do the rotation at the swap anyway. Filling washer fluid, changing wipers and fob battery is also a no brainer. What's left is cabin air filter and break fluid every 2 years 40k km. Then at 4 years is the battery coolant inspection (it's not even listed as change, but just level inspection, that I can do myself too). And yes, the warranty is valid no matter if the car ever sees a regular service or not. So I think it's worth more at later years, but far less in the first couple as it's unlikely that wear and tear components have aged that far (i.e. I think the breaks will be perennial for this car as they are hardly used). At year 4+ I'd contemplate the service if it does include wear and tear components like aspects of the air suspension, but not really before that.�
May 17, 2015
JRP3
http://cars.lovetoknow.com/about-cars/how-many-miles-do-americans-drive-per-year�
May 17, 2015
MsElectric IMHO the $600 monthly service is way overpriced and costs more than what it cost to service our Mercedes with a V8 engine for 2 out of the 3 years. That $600 charge is completely contrary to the notion that EVs have less maintenance and therefore should be cheaper to maintain.
This has come up on the forums before. Assuming you only put about 12K miles in your car each year and you ensure your tires are in good shape and rotated, just take your car in every other year. That $600 service is three times what our Mercedes dealer charges for some of our annual services. It's a shame Tesla does not offer a la carte servicing so you can pay them for what you want to have done. Our Mercedes dealer offers this option so things like the cabin air filter we can do ourselves.
This $600 repair fee makes me feel really nervous what Tesla would charge for out of warranty repairs.�
May 17, 2015
bonnie Really? It's not like you don't already have data about this. As a Roadster owner out of warranty & paying for repairs out of pocket, I have no qualms about my Model X.
Here's a recent example from another Roadster owner:Error code #1111? (My roadster is still needy) - Page 2 If you read through the thread, you'll see Tesla went above and beyond to drive his costs down. I know of few other manufacturers who would have done the same.�
May 17, 2015
ecarfan I'm sure you meant to type "annual" instead of "monthly".
As others have pointed out, the annual service/inspection is not required by Tesla, the warranty is valid even with no service/inspection performed at all, and the warranty covers almost everything except tires and wiper blades.
Seems pretty reasonable to me for a high end car.�
May 17, 2015
HankLloydRight If you prepay, it's only $475 per inspection. You get four inspections, you can choose when to use them, if its biannually or semiannually or whenever you feel like it.
The MS is an extremely complex car with all sorts of new and unique technology, so I don't think any comparisons to ICE vehicles makes sense.
$40 per month to make sure that everything in the car is in perfect working order *before* it fails sounds like a pretty good deal. Yeah, blades and washer fluid are cheap, but you're getting a lot more than that for each annual inspection. You're getting peace of mind.�
May 17, 2015
ww73 Our car is at 14.5K miles. The service center said that we can skip the 12.5K and just do it at 25K miles. Tires were fine and didn't need rotation.
There are a number of owners who have swapped model S's (or plan to swap for the X) under 25K miles, so maintenance cost is essentially zero.
Or another way to look at it, $600 every 2 years is quite reasonable. No need to prepay for service. Better off buying TSLA with that money.
�
May 17, 2015
supratachophobia Rotors not covered. If they replaced for free, you got a hookup.�
May 17, 2015
yobigd20 Rotors ARE part of the $600 service, but they'll only replace them if they need replacing, which will probably be around never.�
May 18, 2015
jaguar36 Its really not. The Model S is not magical or anything, and its significantly less complicated than an ICE vehicle. Its got a bunch of 'computers', sure but probably less so than a S-class. Most of the things that I've needed to have work done on my last few vehicles (AC, Windows, Locks, brakes) are very much the same on the Model S�
May 18, 2015
boonedocks I would love the service plan, most likely the 8 visit one, but the stated mileage on the contract is very specific. I put around 35-40k miles a year on my commuter car. In less than 3 years I would have passed the mark and only used 3 visits. I would gladly use the 8 visit package if it could be used once a year with no mileage limits.�
May 18, 2015
AmpedRealtor I have an email from the VP of Sales & Service stating that the mileage restriction has been lifted and that owners can use their 4 pre-paid service visits any time they wish during their ownership period. It doesn't even have to be annual. While this is contrary to the written pre-paid service contract, I take the email from Jerome as an amendment to the contract terms. I'm due for my annual now, based on mileage, and my service center told me to bring it in whenever I wanted to. I'm going to wait until after my road trip to San Diego in August, as I'm sure I'll hit some potholes in California and will be badly in need of the alignment that is included.�
May 18, 2015
boonedocks I would certainly purchase the 8 visits if that limitation was actually on the web site. The unlimited drivetrain / battery warranty was changed to reflect that on the site. I'll check with my DS and see if there is something they have that is different than the contract you actually agree to says 100k.�
May 18, 2015
HankLloydRight I have the same email from my local DS.�
May 18, 2015
AmpedRealtor I'm not sure I understand what you're saying above. The pre-paid service contract has nothing to do with 100,000 miles. Pre-paid service states that service must be performed either annually or every 12,500 miles, whichever occurs first. That contract was later amended by the SVP of Sales and Service by telling owners, as well as service centers, that the mileage and time restrictions were removed. You can use your visits whenever you wish, just like those who don't pre-pay and can have their service whenever they want. Every year, every two years, or every 50,000 miles instead of every 12,500 miles. It's totally up to the owner.
The above change by Tesla's SVP is not reflected on the Tesla web site or in the pre-paid service contract.�
May 18, 2015
boonedocks
It is very straight forward:
4-YEAR PLAN + 4-YEAR EXTENSION
Tesla Service for eight years
Up to 100,000 miles
I would purchase if I could take my car in once a year regardless of my miles. The Agreement you sign and agree to clearly says UP TO 100,000 miles My 17 month old C-Max has 60,400 miles on it so a 100,000 mile limitation will not work. I guess I am one of those cases that should just pay $600 annually and take it in once a year with no service plan.�
May 18, 2015
AmpedRealtor I'm not sure if you are understanding... There is no longer a mileage or time interval restriction. The time interval you are quoting is based upon the language in the pre-paid service contract stating a 12,500 mile service interval. 12,500 miles x 8 years = 100,000 miles. My email from Jerome Guillen, Senior VP of Sales & Service, states that this is no longer the case. Make your decision on whatever metric makes you the most comfortable.
Here is the email (emphasis mine):
Dear Mr. [AmpedRealtor]:
Any customer who has paid for a 4-year service plan is entitled to 4 �annual service� visits. The customer can elect to bring the car whenever they desire: we recommend every year or every 12,500 miles (whichever comes first), but the customer are free to do whatever they essentially desire. They can bring the car every 18 months or every 6 months. In the end, they will receive the 4 �annual service� they have paid for. I hope this clarifies the situation.
Many thanks for your continued support. Best regards,
Jerome Guillen | VP, WW sales and service | 45500 Fremont boulevard, Fremont CA 94538�
May 18, 2015
boonedocks Then why haven't they updated the my.teslamotors.com web site to reflect that? I am understanding completely. Why two different stories for the same agreement?�
May 18, 2015
liuping I'm not sure why the agreement has not been updated, but I was told the same thing as AmpedRealtor.
I average 20k miles a year and so far I've only had the service once on it's one year anniversary.�
May 18, 2015
gaswalla I have 75k on my car, lots of general visits and lots of maintenance updates., but no formal annual services.. Came in for tpms issue and asked about routine maintenance since extended warranty expires in 25k. I was told that I it is $600 for every 12.5 miles..thus my bill for service would be 600 X 5 for the ones I missed and 600 for this one... What a rip off! I complained about the fairness of this approach, and they agreed to charge 1200 total. Still a rip off but I wanted to get it done. I liked the small Tesla company back in 2012 much better than today's company.
Anyone else been told similarly?
It seems that for 1200 they changed the battery coolant, aligned the tires, and inspected a lot of stuff... Too expensive if you ask me.�
May 18, 2015
liuping $600 per 12.5 miles skipped sounds crazy. But it can't be $600 after 75k miles, since it includes everything except the tires and battery. At 75K there could be a accumulation of parts and fluids that need replacing.
Maybe they need an option that just charges for the work done, instead of a "$600 covers everything needed" service plan.�
May 18, 2015
SFOTurtle Agree, I don't understand the first part. They wanted to charge you for visits you never made? Crazy is an understatement. I must have missed something in the translation.�
May 18, 2015
HankLloydRight Given what they've told us, the annual visits are at our option, and the pre-paid service is simply a $125/each discount for pre-payment (although it used to include other things like "hardware upgrades", but that's a different thread..)..
Anyway, the annual inspections also aren't required for the warranty. So I have no idea what they're charging you for retroactively? Can you elaborate what this $1200 charge actually was for and why?�
May 18, 2015
brianman Good use of the word probably.�
May 18, 2015
yobigd20 Oh right now that I recall they replaced mine too already once haha but that was because they were really squeaky�
May 18, 2015
AmpedRealtor I would refer them to Jerome's email and let them know that what they have done is contrary to Tesla policy per their own Senior VP who is their boss. I would escalate to the regional manager, and if you did pay for service visits that you did not receive, I would demand a refund. What a crock!�
May 18, 2015
gaswalla Thanks guys.. that is definitely what happened. I was asked for $3600... then my astonishment led to a call for $1200 as the fee. I definitely paid it. At the San Diego service center. I did not buy the service plan.. so this is the fee I was asked 'to catch up, since you haven't done any service yet.' Here's a copy of my invoice.
Concern: Perform 6th Annual Service
Corrections: Annual Service
- Pulled logs and checked for active faults: No active faults (05/07/15) - Checked firmware
version: Updated to latest version 6.2(2.4.197) - Performed function check of closures
(moving glass, doors, trunks): Cleaned and lubricated latches. Good, no issue - Tested
and inspected customer�s charge cable: Charge cable not present - Replaced: - Wiper
Blades - Key Fob Battery - Cabin Air Filter - Air Conditioning Desiccant Filter - Remote
Keyless Entry: Good, no issue - Seat belts and latches: Good, no issue - Interior/exterior
lighting and horn: Good, no issue - Performed inspection of powertrain and chassis
components: Good, no issues. - Checked fluid levels: Topped off washer fluid. Brake and
coolant levels optimal. No signs of leakage - Performed Brake Fluid Exchange - Performed
Coolant Exchange - Inspected tires and rotated as necessary - Measured tire tread depth
at: (Outer) (Center) (Inner) LF: 6/32 6/32 5/32 RF: 6/32 6/32 5/32 LR: 8/32 7/32 7/32 RR:
10/32 10/32 10/32 - Adjusted tire pressures to B-pillar spec: 45psi Front, 45psi Rear -
Measured brake pad thickness (mm) LF: RF: LR: RR: Park: 6mm 6mm 8mm 8mm 5mm -
Performed 4-wheel alignment check - Test drive: Vehicle functions as designed
Total Labor & Miscellaneous Items: 1200.0000
Pay Type: Customer Pay�
May 18, 2015
yobigd20 There is no annual service requirement so you totally got ripped off. I would raise hell up the management chain that they ripped you off.�
May 18, 2015
dalamchops wow, $1200 for telling you that everything was "Good"�
May 18, 2015
P85_DA This is the same BS lee Woolsley told me since I didn't have prev service I would have to pay the prev years ...I ended up going to Costa Mesa won't take my car to SD SC ...sorry but u got ripped off�
May 18, 2015
HankLloydRight This is entirely my conjecture, but I think whoever came up with this "pay for all missed inspections" deal sounds like they have years of experience at a regular car dealership service department. This is so not "Tesla like" that I have to believe the idea for this had to have been originated from some other corporate policy.�
May 18, 2015
HankLloydRight That's like going to the doctor for an annual checkup and he says "gee, you haven't been here in five years, you're going to have to pay me for all those missed exams" when all along you were feeling perfectly healthy. Like the others have said, I would quickly escalate this up to a regional manager or even higher. That inspection should have cost you only $600.�
May 18, 2015
MsElectric Wow what a complete rip off. This makes that whole bit about Tesla Service not being a profit center sound like a bunch of nonsense.
If this is how they rip off customers for regular service, I can only imagine how they will rip off customers for out of warranty work. Someone posted on another thread that the malfunctioning door handle replacement cost would have been about $1,000 out of warranty.
I didn't realize this is possible but Tesla has managed to make a Mercedes Dealer seem like they are darn reasonable and cheap. Don't even think of owning a Model S out of warranty if this keeps up.�
May 18, 2015
SFOTurtle Gaswalla, please let us know what happens assuming you escalate. Unless a number of us are missing something, there's no way you should have been charged for anything but a single service.�
May 18, 2015
rickgt Shocked by this... I hope it gets corrected by TMC
�
May 18, 2015
EarlyAdopter I would be shocked if this was Tesla's corporate policy. Would totally fly in the face of the services being optional. I suspect someone at your local service center is seriously misinformed or attempted to show some terribly misplaced old school dealership initiative.
I'd give the main Tesla ownership number a call, or email Jerome directly and let them know what the SC did. I'd say you're due $600 back.�
May 18, 2015
russman I recently took my car in for annual service on the 1 year anniversary date with about 21,000 miles. They performed the 2 year service checklist for 25,000 mile. So I was not charged for the 12,500 mileage that I skipped.�
May 19, 2015
jaguar36 Even at $600 this is a rip-off. Thats like two hours worth of work and $100 worth of parts.�
May 19, 2015
smsprague Has anyone used a non-Tesla shop to change the brake fluid? Just had it done for under $100 on my Acura MDX at a local Brake Max.�
May 19, 2015
HankLloydRight This is clearly a single, isolated event that was obviously in the wrong, and likely will be corrected. I don't think we've heard anything like this reported before. It's not the way Tesla does business.
Are you a TSLA short-shill? All you seem to do here is make slam posts against Tesla. Every single time the "service plan" comes up in *any* thread or discussion, you jump right in and post the same hyperbolic and irrelevant comparisons to Mercedes Benz. Do you have any personal experience with the Tesla Service centers or their fine staff? Do you even own a car? Fine, we get it, it's not something you would do, but it obviously makes sense for an awful lot of people here. Just because one person got screwed - ONE PERSON -- by a clearly mis-informed SC employee does not automatically make Tesla the evil monster you keep making it out to be. Please go buy another Mercedes Benz if you're so happy with them, because it seems like you really hate Tesla Motors.
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That's not all they did, they also did all of this, which takes considerable time:
It actually has value if/when they uncover anything that might need repair or replacement before they fail and leave you stranded. It's not just a $600 oil change and brake flush.
When I took my car in for its first annual inspection (which only cost me $475), they had the car for two days. It was a day before I was leaving on a 3000 mile road trip. That $475 was worth every penny knowing they went over the car with a fine-tooth comb making sure everything was in top operating function.�
May 19, 2015
bonnie I'm a huge supporter of Tesla, have multi-year experience with Tesla Service both under warranty and post warranty, and this seems like a one-off to me. It's not how Tesla has done business with me (and we're all speaking from personal experience).
I was bothered enough that I escalated it up the food chain the moment I read it last night. MsElectric, you'd be right to be so upset IF this kind of story was a constant drumbeat. But to the best of my knowledge, this is the first time someone has reported this. And certainly by the reaction of many here with Tesla Service, it's easy to see this must be an anomaly.
For those who are worried what this will mean to them when their car is no longer under warranty, I remind you of a frequently forgotten fact: Model S is not the first car that Tesla has produced. Roadster owners, for the most part (exception being CPO and extended warranty purchases) are no longer under warranty. Go to the Roadster section of the forum. No one is complaining. In fact, there are stories (many recent) of Tesla Service going above and beyond to drive costs down.�
May 19, 2015
MsElectric Yikes. I am a big fan of Tesla and Elon and this is the first time I've been libeled with the term a "TSLA Short-Shill." I am sure you got your $475 worth for your services and assuming you plan to keep your car for 4 years that's the way to go in paying for services. If you are leasing a car for 3 years though that option makes little sense as you are required to pay for 4 services up front to get the pricing you got.
You are welcome to check my post history and I generally want everyone to be treated with fairness and I get upset when that is not the case. If something seems unfair I call it out and though I am huge Tesla fan I feel they will be a better and stronger brand treating customers fairly. I am sure you will agree than in this case someone was not treated fairly. Coming from the Mercedes world, I am sensitive to how service departments gouge customers but some of these service costs are actually higher.
And I would certainly not consider it "hyperbole" or irrelevant that we could service our Mercedes with a V8 engine on some years for under $200 as it required little more than an oil change on certain years. I am pointing out a fact and that is that an EV should cost less to maintain than a premium gasoline car. Others have chimed in to say that they agree and some others have chimed in to say that their BMW or other premium car had cost less to service on certain years than the $600 Tesla charges regardless of what amount of work they do.
I have an immense amount of respect for you and what you do for the community and I feel bad that you feel so strongly against me
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I appreciate more context on this matter and I am glad to hear that Roadster owners are being treated fairly. My only concern here is in ensuring that Tesla does not become a car dealer -- or even worse -- with how they charge customers for service and repairs. It seems what was posted is an anomaly and I hope they refund the $600 the customer was overcharged and have a "talk" with whoever at the Service Center that caused this to ensure customers are treated more fairly in the future.�
May 19, 2015
HankLloydRight
But if you look at your last statements (see bolded parts):
These are wide, blanket generalizations (slams) of the entire Tesla organization based on a single, local SC experience. That's hyperbole. If taken out of context, by say SeekingAlpha or other "short" organizations, blog, or press, they could really cause Tesla harm if this is what a self-proclaimed "huge fan of Elon and Tesla" is saying about them.
And the comment about owning a Model S out of warranty doesn't even apply here, since none of this was a warranty issue or repair. So why slam Tesla again that way? Do you see what I'm saying here? You're so quick to slam Tesla here several different ways, when it really was the result of one mis-trained employee.
This is the issue I have with most of your posts, whether it's about the Service Centers, the Service Plan, or even the 21" rims.. none of which you actually have any personal experience with. Of course, you're free to post your opinions about things, but you continue to post like you are an owner (correct me if I'm wrong, but I've asked several times and you never seem to confirm that).
For instance, you've posted many many times about how bad the 21" rims are in the NY area. I live in the NY metro area also, and I have personal experience with the 21" rims driving all around NY, NJ and CT (and even to Chicago and back). I haven't had *any* problems with them at all. And I've hit quite a few potholes too, including one massive sink hole up in Chester, NY that I thought for sure was going to kill both wheels on that side.. but yet, there was *no damage* at all, not even a bend (and my car was fully loaded with 5 adults). Sure, other people may have had different experiences, but when I come across your posts about the 21" rims, you make it sound like if you run over a pebble they're going to be trashed. It's just not true. And yet, you don't actually have any experience with those rims! So why do you make it sound like you do *every time* someone makes a comment about 21" vs 19" rims? It seems like you have an axe to grind, or several. Same with the service centers and the service plan. Until you have a car, and go in for service, and see the service records and talk with the managers and technicians about what they are actually doing when a car is in for service (and how they usually go above and beyond what is required), I really don't think you can comment/compare to your MB dealer or the costs.�
May 19, 2015
jaguar36 All of the inspections that they performed were done by the Acura dealer during the last $35 oil change they did.
While this maybe an isolated incident, someone gave the service adviser this direction. In addition there aren't a ton of cars out there with this amount of mileage, and even fewer that have 'skipped' the annual service. While it may be eventually righted by Tesla, they need to do a far better job disseminating information. They need to make it clear that its a 12,500 mile service, not an annual service.
Tesla also needs to actually get their service costs lower $600 a year is way more than many other luxury makes.�
May 19, 2015
yobigd20 prime example: me. almost at 70k miles only had 1 service at around 48k miles. and I've skipped about two more since and just stopped in very recently for a tire rotation. they don't make me "pay for retroactive service visits". If I had that would have cost me at least $2400 instead of that one $600 I was billed for.�
May 19, 2015
beeeerock I'm picking up my car tomorrow and the service package is obviously something that needs a decision. From what I read about the service package, identifying a problem might not be the same thing as 'covering and repairing' the problem... unless still on warranty. The list of what will be replaced/repaired under the service agreement has limitations. Is that a fair comment, based on experiences of owners with the service contract?
I'm also 350 km from the nearest service center, on the other side of a mountain pass (more of a winter consideration). Would the value (to me) of the service package change given the distance and time involved?
FWIW, I've never escaped a Benz service on the light side of $200. Even some warranty work has cost me... the last time was "The oil leak soaked this solenoid and our experience tells us that will cause it to fail... but it hasn't failed yet so M-B won't cover it. If it quits and you're still on warranty, that's good, but if it fails outside of warranty, it's a full days work to get to it. If you want us to fix it now, the part is $250..."
If you're planning to keep the car and the warranty is running out soon, you obviously hold your nose and pay the $250. I paid it, but I shouldn't have as the Benz is now up for sale, not too many km's later. My mistake - I was silly enough to test drive the Model S... but these things happen...!�
May 19, 2015
HankLloydRight The first question is accurate... if under warranty, they'll fix anything they find needing replacement. If out of warranty, yes, I guess the annual inspections could lead to a list of "recommended" repairs. The second question is up to you, I'd say "yes" if you do the "skip every other year" type visit. Also, maybe you can schedule the visits around some longer trips near other SCs? I bought the 8-year SP because it seemed like a good deal at the time for $475/visit with the promised "Hardware Upgrades" which seemed to have vanished since then, which *is* a real issue that can be contested with Tesla. Also, when I sell the car, I can likely recoup this value of any unused visits from the buyer, or at least enhance the value proposition of this car over others. But I don't think I'll be selling it anytime soon.
Yeah, I've had that happen at MB and BMW dealers. They're experts at that.. especially because they *do* run their service departments as a profit center. On the plus side, I've also had equipment replaced on a BMW CPO warranty that really didn't qualify. But they did it anyway.�
May 19, 2015
InternetDude OMNG, I hope you are kidding. I wouldn't trust anyone but Tesla to touch my brake system. B.M. might not even be able to find the master cylinder LOL�
May 19, 2015
MsElectric I sometimes get upset on behalf of other people when I feel they were unfairly treated and I think in this case you are right. Perhaps I went a bit overboard and I will moderate that for the future.
And no, we do not yet have a Model S and we are likely going to purchase one before the end of the year. With all the research we had done, we are likely to know more about the Model S we buy than any other car we have bought before
As for the wheels, my experiences with low profile tires have been absolutely horrible and I will not have them again. I am certain that the 19" wheels will be more durable than the 21" low profile wheels but I am glad you've had such good luck with your 21" wheels. When we recently test drove an 85D the Tesla Gallery person who accompanied us told us they've had tire failures with 21" wheels over the winter due to potholes and he said when he takes a customer for a test drive with the 21" wheels he's extra careful to point out potholes. When we ended up with low profile wheels in a previous car we had no idea what we were trading in durability for a slight edge in performance so if someone asks for advice on low profile tires I am just sharing my experiences with them.
I really do have immense respect for you and I regret we had all this back and forth. Thank you for all you do for the community here.
- - - Updated - - -
I definitely agree. While I agree with others that the $600 service is excessive for years that do not call for the brake fluid flush, on years that do call for it, pay the $600 and get it done properly. If you do the service every other year that works out to about $300 a year. I can't imagine having someone other than Tesla work on the brakes. I do with though that Tesla service offers a la carte service options so that for example if you want to put the cabin filter in yourself, you can just do that.�
May 19, 2015
jaguar36 The whole "Tesla's are magical, nobody can work on them but Tesla" seems to be a common theme. The brake master cylinder is right under the trim at the base of the windshield in the frunk. The brakes are on the S are not any different from any other car. I don't know that I would bring any $100k car to a Brake Max, but and reputable shop or DIYer should be able to replace the brake fluid with no difficulty.
Course this would be even more true if Tesla would stop restricting the shop manual to Massachusetts only.�
May 19, 2015
smsprague Issue is not the money but I am 155 miles from the nearest Tesla SC. Brake Max was just an example - I have a trusted local shop that I would use.�
May 19, 2015
CUBldr97 Let me get this out of the way...I do not own a Tesla, I am a huge enthusiast who plans on getting one... I drive the Nissan Leaf, as my first foray into the EV world. It was an experiment...WELL worth it, basically a free car for 2 years (2 year lease- fees- minus federal tax credit=almost free)
Anyway, I have been trying to follow the thread and really understand the so called maintenance and the fee. After looking at the one member who listed out all the work done. it seemed to be a standard system check, that is done on ALL vehicles regardless of type. $600 is very excessive for such a service. Especially since, there is no $50-80 worth of oil going into the engine. So my ICE costs me about $50 for a oil change which includes tire rotation/ balance and all fluids topped off, along with all the usual checks and lubrication points.
For my LEaf, the first "service" was free and included tire rotation. The only thing I have paid for is two new tires and a front end alignment...hit a few to many potholes and screwed up the allingment i guess, so tires had uneven wear....
For $600 how long does it take to do the annual service? AT $85 an hour (typical dealer shop labor rate) that's over 7 hours....
On another note I see many saying they dont need to change the brake fluid that often....What type of fluid does the TESLA use? Most fluids need to be changed around 7-10k miles... Is it some sort of full synthetic that doesn't brake down? What does the owners manual say?
Just trying to understand what the $600 actually pays for.... Doesn't the Tesla get software updates automatically any time there is one?
I appreciate the thread, my research continues...�
May 19, 2015
MorrisonHiker I agree. Many of the checks would be free, very inexpensive or even something that I could do myself. $600 seems overpriced.�
May 19, 2015
jaguar36 I think you are confusing brake fluid with oil. Typical interval for brake fluid is 2 years on any ICE powered car and Tesla is no different:
� Brake fluid. Every 2 years or 25,000 miles
(40,000 km), whichever comes first.
� Battery coolant. Every 5 years or
62,500 miles (100,000 km), whichever
comes first.
The concern with brake fluid is not that it brakes down, but that it absorbs water.
And yes software updates get done automatically, however its not instantaneous, so sometimes the service center will give you a newer version that you would have gotten in the next few weeks anyway.�
May 19, 2015
CUBldr97 yep sorry that should have said 25k- 50k miles for the brake fluid....which I meant....�
May 19, 2015
Cyclone Perhaps, but my ICE oil change + inspection typically runs 1 hour, maybe longer if they are backed up. I haven't had my Tesla serviced yet, but I have heard people say it takes about 2 days for the "service inspection".�
May 19, 2015
EarlyAdopter It's optional though, something that's not true of other luxury makes, so get it done every other year and it's $300 a year, annualized.�
May 20, 2015
SUN-day Driver Aside from the person who was charged for the annual service visits he missed (which is atypical), if you have the buyback guarantee one of the terms is that all the annual service visits have been done. So for those of us planning to use the buyback option the annual service visits are not optional, and this really does make a fallacy of the idea that reduced maintenance costs help justify the otherwise high cost of ownership.�
May 21, 2015
Mayhemm The going dealer shop rate here in Canada is much higher, more like $120-$150 per hour.
For several years I was responsible for getting my mother's Lexus serviced. Lexus uses a tick-tock alternating service plan, where the "tick" is just a quick check-over to make sure there aren't any problems. The "tock" is much more involved and usually includes the typical fluid/filter checks, an oil change, etc. The ticks were usually $250-300 but the tocks were routinely over $600 (more like 7-800). My point is there were no "$50 oil changes" with that vehicle if you followed the recommended maintenance program.
Tesla seems to be basing its maintenance schedule off a program similar to this, which is disappointing because I think Tesla can do much better than Lexus in this regard. This in no way justifies their high maintenance pricing, but might help explain their thinking a bit.�
May 24, 2015
gocken2 Some of those ICE dealership inspections are only on paper. I would say most don't actually do any real inspections. My father has had experience with this at a Toyota dealer. He took his truck in for an inspection after he did all his scheduled maintenance items. The only things that they say needed attention was all the scheduled maintenance items that if they were to look it would have been easy to see that it was just done. They didn't even drive the truck because if they did they would have quickly discovered that the clutch was in bad need of replacement. Having said that I trust Tesla is actually checking the car very thoroughly.�
May 24, 2015
eujinc The hourly rate for the Rockville SC is $150. While the annual service is optional, I had mine done this past Friday. More for the peace of mind as I will be taking a cross country trip next month. They did adjust the alignment as it was out of spec and upgrade the 12V jump post (apparently there was a service bulletin) in additional to the list of items that was included in the service.�
May 27, 2015
Mario Kadastik The hourly rates of Tesla are absurdly high indeed. The EU version of various invoices shows it at 130�, which is HIGH. Now I had to send my car to Stockholm service because a door handle misbehaved and the door popped open every single time the handles extended and as we rent out the car it was unacceptable and they didn't have rangers available within weeks to send. They also wanted to do a bunch of items that had accumulated over the years including a pre-emptive battery connector swap or smth. So I finally relented and sent the car over using a ferry (Tesla picked it up and put it back on the ferry so that was excellent). Yeah, the ferry trip cost me 560� because I didn't go with the car and cargo prices are extreme, but oh well. The car was at Tesla for a week and they did in total 35 items on it. The only item for a fee was partial service where I only asked the air filter replacement, but they misunderstood and also did keyfob battery change and wipers, but ok it all together cost 75� including the parts so it's ok. During that week they also went over the car due to the various items I had in pretty much every aspect so all of those checks I got for free. They had to fix the frunk lock, the trunk water isolation and a number of other things, all were on warranty or goodwill. The only thing I should have asked was brake fluid as well because I'm at 38k km and it'd be a good time I guess, but I can have it done here locally as well.
At this price level (and probably at around 150� with the brake fluid swap as it takes a bit more time and their hourly rates as mentioned are high) I'm ok with the service, but I seriously fail to see the value in a 500� annual service as most of the inspection is done as goodwill anyway or you report issues that you feel are there. At half the price I'd find value in preventive checking, but at 500� it's way too expensive. And tire rotation etc isn't really a thing for us here because we have winter and summer tires anway so we need to swap and rotate twice a year anyway. But it looks like Tesla is able to adjust and not do a full annual service, but partial and charge according to actual expenses so that's nice.�
May 27, 2015
jaguar36 I think part of the issue that we are seeing here is that the $600 fee (500�) or is the same nationwide. In some regions this is way out of whack with normal service rates, where as in some area's, its much more inline. Reading the Edmunds long term road test blog, I see that they frequently pay crazy high rates for simple services like the Tesla annual. For instance they got a quote of $750 for a Macan 20k mile service, which is just an oil change and inspection. Even a basic oil change and tire rotation on a Nissan was about $100 and $165 for a Dodge Ram.�
Aug 5, 2015
stallhorn I got my car yesterday and I need to make a decision if I want to buy the service plan or not. My initial thought is to skip it, just take it in every couple of years or 25k miles and pay the $600.00. But after reading this, I can do the same thing with a service contract - at a cheaper price. I can use the 4 year service plan over 7 or 8 years at $475.00 per service. Is that a correct understanding? Does the 4 year "annual" service contract expire in 4 years?
Thanks.�
Aug 5, 2015
KK2 My understanding,
The 4 year contract, has to be used in 4 years or 12500*4 miles. They have relaxed the 1year/12500 limit per service a bit, but I wouldn't count on it.
You cannot get that money back if you sell the car. But if you trade your Tesla in, and buy a new Tesla, you can apply the contract to your next Tesla.
And you'd have to Trade in your current tesla to tesla, who will most likely give you an ultra low ball offer to negate any benefit of the not loosing the unused contract installments.
Personally, I got the 4 year service thing. The 8 year I did not.�
Aug 5, 2015
HankLloydRight My understanding is that you get 4 pre-paid inspection visits. You are free to use them whenever you want. No mileage or time limit. If you bought the 8 year plan, you have 8 pre-paid visits you can use anytime you want.�
Aug 5, 2015
AmpedRealtor I would recommend you contact Tesla and let them tell you whether what you are contemplating would be allowed or not. Although I have presented the email I received from Jerome at the request of the community, I wouldn't want anyone to rely on this email without first confirming with someone else at Tesla.�
Aug 5, 2015
stallhorn AmpedRealator,
Already fired off an email to the DS, maybe will go higher. Just wanted to see if my understanding of the email you posted (thank you for that) is the same as people on here. I understand this is just a forum of owners an enthusiasts, and as such doesn't represent Tesla motors.�
Aug 6, 2015
stallhorn DS got back to me and said the 4 year annual contract has to be used within 4 years - it will expire after 4 years. So if I bring in the car every 18 months, I can only use 2 of the 4 that I have paid for - making the price $950/visit. So for me I think I will just pay for it every time I go in - it is cheaper.�
Aug 6, 2015
gaswalla So, this interpretation seems to make it a good deal for high mileage drivers. For example someone can bring in their car every year/25,000 miles. Did I understand this correctly�
Aug 6, 2015
mibaro2 Thanks for that. Was there any mileage condition? ( or unlimited miles during the year)�
Aug 6, 2015
gizmoboy I got the opposite answer:
"I�m sorry for just now getting back to you! I just talk to a service advisor and he said basically what Jerome said in the e-mail you cited. If you pre-pay for a 4 year service plan, you are entitled to 4 checkups regardless of miles. Now you have it in writing incase anything happens!"�
Aug 6, 2015
mibaro2 I read that answer as " unlimited miles WITHIN 4 years". Since it is worded as a 4 year service plan.�
Aug 6, 2015
HankLloydRight That's just how it started out originally and people still refer to it as that (since it's still what TM recommends), but I don't think it really means "years" anymore -- it just means "pre-paid bundle."�
Aug 6, 2015
MorrisonHiker If it has nothing to do with the number of years and can be used after the 4 years then perhaps they should update the fine print and rename it to the "4 Prepaid Service Visit Pack" or something similar.�
Aug 6, 2015
mibaro2 that's how I view it. Just wish Tesla would update their wording for the prepaid plan. Someone in the U.S. was told those visits expired after 4 years. That is why I am concerned since I have the prepaid plan. Will see if I can find that thread.
-----update---
This is the thread where an owner was told he will lose the prepaid visits since they were not used annually :
http://www.teslamotorsclub.com/showthread.php/47315-Change-of-Policy-on-Tesla-Ranger-Service posts 73-75�
Aug 6, 2015
MsElectric That would make all the sense in the world but then how can we have these super exciting weekly discussions about what this package actually means when everything is clearly clarified and there is no mystery?�
Aug 6, 2015
AmpedRealtor I contacted my service advisor to schedule my 2nd annual service appointment. I have the pre-paid plan. My anniversary date is August 23rd. I have 30,000 miles on the car. He told me that it would be no problem to bring the car in annually, regardless of mileage, and that ignoring the mileage stipulation would have no negative impact on my extended warranty. Granted, this is in contradiction to what is stated in the extended warranty written language/contract, but this very clearly appears to be a change in Tesla policy.
I am comfortable following the advice of my service advisor, which mirrors what Jerome has said. I do not believe this will invalidate our extended warranties based on what I was told by service, but I leave that up to each individual to decide for themselves.�
Aug 6, 2015
mibaro2 I see the start of a poll thread for "What did your SC tell you about the prepaid service plan".
I'll use the 4 most common answers we have received here. It will be interesting to see how the SC's differ in their answers.�
Aug 6, 2015
Lloyd But not to exceed 50K miles�
Aug 6, 2015
rxlawdude And my understanding of the plain language of the Extended Service Agreement is if you don't follow the 12,500 mile interval or one year interval, whichever comes first, the ESA is void. Read it. Far too many of you are taking assurances from emails from some Tesla exec, or verbal assurances from service center people, neither of these having the authority to waive contractual terms of the ESA (which is a CONTRACT not a warranty). That's a recipe for disappointment.
Tesla could solve this by making an official policy statement and modifying language in the ESA and the Prepaid Service Agreements.�
Aug 7, 2015
MsElectric Maybe someone should ask for clarification of this in an Earnings Call�
Aug 7, 2015
stallhorn I agree with this. It would be great for Tesla motors folks to say absolutely nothing about this as there is a contract that specifies everything. The confusion is not created by the contract, but by statements/e-mails from Tesla employees and anecdotes from people who took their cars in.
It seems like Tesla wants you to buy the service agreement but recognizes that the agreement, as it is, isn't worth what they want for it (at least to me). So employees jump in and say/e-mail how this is actually a better service than what the contract states. But at the end of the day, you are signing a contract that is binding and you can't tell Tesla they need to abide by some terms that is not specified in the contract.
So I have decided to take the car in every couple of years and pay $600.00. But then again, Tesla may raise that price to something else, or even refuse to do a flat fee and just charge hourly rates for some pre-set time - say 8 hours at $150.00. Not having an option to take it somewhere else, I will have to pony up whatever they want.
Sigh... I thought the hardest part was spending $90 grand on a car. That was the easy part.
The hardest part is figuring out how to save $125.00 on service per year! (and I thought pilots were cheap. Tesla owners are even cheaper! Including me�
Aug 7, 2015
MsElectric Perhaps because most people didn't find themselves in a position to own a Tesla by being reckless with or wasting money for no reason�
Aug 7, 2015
HankLloydRight I'll agree to that!!!
It's like the old commercial from the 70's.. "How do you think I became so rich?!" (I forget the product.)�
Aug 7, 2015
smilepak Funny. I do find my spending habits and mind set have changed due to the tesla. Not to the extreme of coupon clipping, but paying attention to things I buy. Every time I pass by a gas station, I cringe lol. Gas around here is 4.29 for premium. I had average 400-500 in gas a month! Love the Tesla. Would love it more if I can get 350 range out of it like my Lexus GS. Less time needing to twiddle my thumbs at charging station.�
Aug 7, 2015
AC123 Would you recommend buying the 8 year service plan or the 4 year? I intend to keep the car for 8+ years.�
Aug 7, 2015
HankLloydRight I bought the 8 year plan to lock I'm the cost of each visit at $475. Any remaining visits are transferable to a buyer if you sell the car.�
Aug 7, 2015
mibaro2 I bought the 4 year service plan, and am not sure if I will get the extended plan. You can always buy the extended plan before the end of your first 4 years.�
Aug 7, 2015
AC123 Im not taking about extended service with 200 deductible. I'm talking about service visits that are 600 a pop or 1900 per 4.
You can't buy those at the end of 4 years.�
Aug 7, 2015
mibaro2 Sorry. Misread. Yes, I would get the 8 visits. That way you can avoid any price increase in the cost of visits.�
Aug 7, 2015
AmpedRealtor Since you're an attorney... if Tesla does not enforce the terms of its own contract, can the contract then be deemed invalid? Can a party to a contract decide, randomly, when it wants to enforce a term of said contract, while still retaining the validity of the contract? At some point, wouldn't Tesla's actions constitute a de-facto amendment to the contract?�
Aug 10, 2015
rxlawdude Sorry for the delay, just back from a short vacation.
"If Tesla does not enforce the terms of its own contract, can the contract ... be deemed invalid?" Possibly. But that would only apply to the individuals with contracts where Tesla doesn't enforce the terms. What Tesla does or doesn't do with other contract holders is irrelevant.
Same answer to your other two questions. Those who have emails from corporate officers contradicting the plain language of its prepaid service and/or ESA MAY have an argument of those terms being waived, but that's far from assured. Tesla would basically state they waived the terms only on a case-by-case basis, and only for "goodwill." A court will likely be skeptical of any deviation from the four corners of the written contract.
Again, Tesla could make this whole situation go away by announcing changes or reiterating the contract terms. Till then, we are in a "twilight zone" of uncertainty.�
Aug 10, 2015
AmpedRealtor I agree with your post, especially the last point. I was curious about your overall view, since you are an attorney, and have brought your specific expertise to this discussion. I, too, wish Tesla would simply amend the written documents to reflect these changes in policy. How much could it cost, in the overall scheme of things, to do this? It can't be much.�
Aug 10, 2015
Andyw2100 Assuming Tesla did intend to enforce the ESA as written, how do you think the following, which are my real-life circumstances, would apply?
I contacted the SC when the car had about 11,800 miles on it (after about seven months of ownership) in an attempt to schedule the first annual service appointment. The first date offered was about six weeks in the future, which I accepted, but at which time the car will have well over 13,500 miles (12,500 plus the 1000 margin) on it? Do you believe in this situation Tesla could void my ESA?�
Aug 11, 2015
hingisfan I'm guessing they would have to let you know at the time of appointment, or they would be misleading you.�
Aug 11, 2015
AmpedRealtor Why is it that some here have turned Tesla into this evil company that is suddenly going to deny us coverage under the ESA when there is no evidence to support such a hypothesis? I would guess that the community's overall experience with Tesla would seem to go against the conclusions being drawn by some in this thread. Certainly my individual experience would not lead me to believe Tesla will suddenly start acting onerously. But hey, let's just pile on since that's what everyone is doing right now, and let's see how low we can push the stock.�
Aug 11, 2015
jaguar36 I rather doubt that Tesla will deny coverage frequently. Mostly because the ESA is already so outrageously expensive.�
Aug 11, 2015
Andyw2100 I have to believe this is directed at me, since my post is the only post after your last post in this thread that could in any way be construed as being negative.
Personally I'm not trying to "turn Tesla into an evil company that is suddenly going to deny us coverage." In fact I started my post with the words, "Assuming Tesla did intend to enforce the ESA as written..."
It is a hypothetical question. I'm seeking rxlawdude's opinion, which you also wrote that you were curious about because he was bringing his expertise to the discussion. I'm just trying to figure out if I might need to do something to protect my backside, while I still can, in case it did become an issue in the future.
And I actually do have reason to fear a change in tenor from Tesla because for the moment, I'm still being left hanging on whether or not I'll be paying $639 every time my car needs service, because I live 213 miles from the nearest service center. Tesla's previous policy of $100 ranger service, which I don't have in writing, but under the terms of which I purchased the car, is one that for now at least, they seem to be changing. I'm pretty sure I have no contract that would protect me there.�
Aug 11, 2015
aja2460 Agree..
My overall experience is that they have gone above and beyond every time that I've had an issue. I have no reason to believe that they are out to screw me.
If they are, they have done a great job of disguising it.�
Aug 11, 2015
AmpedRealtor I was actually thinking of RXLawdude when I wrote my post because he is the one pushing the issue and saying that Tesla is not going to honor the ESA if we don't adhere to the specific intervals of 12,500 miles and/or annual. In fact, his posts have left some people here scrambling to schedule their services even though Tesla itself is saying it's not an issue. I understand the desire to have Tesla amend its contracts and documents to reflect its actual policies, but he seems to be instilling unnecessary fear in the community.
I am not a corner case. I live within 50 miles of my service center, and at least in my situation, very little has changed with regard to how I'm treated under Tesla's policies. The only change that affected me was the reduction of the valet radius to 15 miles, but I never really used that service anyway and always brought the car in. I understand that your situation is a bit different.�
Aug 11, 2015
Andyw2100 Thanks for clearing that up.
I agree that rxlawdudue has caused me to be concerned, but I think he (I'm assuming he's a he, based on the "dude" in the screen name) means well. He's just pointing out that if Tesla does choose to enforce the contract as written, those people who may now be opting to not worry about the details of it may find themselves having a problem. I'm guessing any lawyer would give essentially the same advice. That's not an indictment of Tesla, or an indication that he thinks they're suddenly going to take a different attitude than the one they've taken in the past. He's just telling us what we need to do to cover ourselves in the event we do wind up needing that coverage.
That's how I see it anyway.�
Aug 11, 2015
AmpedRealtor I largely agree, but the only solution as he proposes is to have the car serviced at the specific intervals of every 12,500 miles, or every year, whichever occurs first, even though that contradicts what many of us have been told by our service centers and others at Tesla. It's a conundrum for sure. I'm simply saying that given my experience with Tesla to date, I have no reason to think they would behave in this manner, and to suggest they will doesn't seem to be supported by actual events. My situation is a little unique in that I have an email from the VP of Worldwide Sales & Service, at the time, stating the elimination of the mileage and time restriction.
In my non-lawyerly opinion, I would try to get the service manager to provide you with a clarification via email.�
Aug 12, 2015
mibaro2 I sent an email to my SC asking them if the 8 yr prepaid plan will expire after 8 years (mileage does not count). He said he will look into that and get me the correct information. Which I interpret as the visits do not last indefinitely.
Bringing the car in yearly is a good idea anyway, IMHO.�
Aug 15, 2015
digitaltim I will hit 100k miles in the next 2-3 months before which I will have the car serviced. I prepaid service for 8 years plus I have the extended warranty.
I have taken my car in semi-annually since receiving it in 11/2012 since I am a high mileage driver.
I fully expect this will be my last "free" visit under the agreements - not because they state it but just because of conversations with the SC.�
Aug 15, 2015
rxlawdude And in my lawyerly opinion, I point out the clear language of the ESA (and prepaid service agreement) which states that no person shall have the authority to modify the terms. Q.E.D.
Further, there is conflation between the terms of the PREPAID SERVICE AGREEMENT and the EXTENDED SERVICE AGREEMENT. One is not relevant to the other. I'm simply pointing out that the contracts you signed have very specific terms. The fact that individuals working for Tesla have (and this is inconsistent among TMC posts) seemingly waived some provisions is not at all demonstrative that the next SC manager won't see things differently, and will point you to the only terms that count: the written contract language. Period.
By the way, anyone think it's possible that Jerome, who sent the reassuring emails frequently quoted here, is in "transition" out of Tesla because he unilaterally attempted to waive the contract provisions?�
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