Apr 10, 2013
Teriyaki88 Just read in USA Today that Elon will be deploying 80 P85 models to service centers as loaner cars! That's awesome! I was used to getting Mercedes c250's from my local Mercedes dealer and was used to getting 328's when my 545 went in for servicing. Neither BMW or Mercedes made their top cars available.�
Apr 10, 2013
bhuwan Good news - but ....�
Apr 10, 2013
bonnie There's always a 'but'. Let's at least have 5 messages first saying YAYYYYYY!
I'll start.
YAYYYYYYY!!!!�
Apr 10, 2013
Teriyaki88 Tesla buffs service with fancy electric loaner cars�
Apr 10, 2013
MichaelS yyyyyyyyyyaaaaaaaaayyyyyyyyy�
Apr 10, 2013
pilotSteve Yes Yes YES! Nice job Tesla. I like how Elon thinks, he is truly customer focused. Even more pleased that I purchased my service plan yesterday.
btw what is the difference now between Ranger and Service Center option (from a practical point of view) if they bring a MSP to your home and drive your vehicle to/from the service center?�
Apr 10, 2013
Andrew Nice! Is this the big "service announcement" (part 3 of the 5-part trilogy) that was coming this week?
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Oh, and I nearly forgot: YAYYYYYYY!!!!�
Apr 10, 2013
wraithnot I now have yet another excuse to get to 12,500 miles as quickly as possibleAlready at 3,000 miles after a bit more than a month so I'm well on my way to the first service appointment. Of course, the downside is if I'm completely blown away with the P85 vs. my standard 85 then I'll have to sell a kidney or something to be able to afford it . . .
Edit: YAYYYYYYY!!!!�
Apr 10, 2013
kinddog until you get back in your 60kWh, and then you'll be all like BOOOOOOOOOO!!!!!! :-(�
Apr 10, 2013
bonnie Love you guys!
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Hi Mr. Negative!�
Apr 10, 2013
PureAmps YAYYYYYYY!!!!
No more crappy Corolla loaners from Enterprise.
�
Apr 10, 2013
Discoducky I'll be happy to wear out some sticky tires on a P85 for a day�
Apr 10, 2013
bonnie Okay, that's 5 total. Permission granted for the thread to figure out how to go negative.
(Thanks for humoring me.)�
Apr 10, 2013
Jason S I wonder if the Ranger Service includes the Ranger bringing a P85 out for us?�
Apr 10, 2013
Stoneymonster Pffft. I won't be happy unless they are Performance Plus models. And they'd BETTER have Alcantara!�
Apr 10, 2013
GeekGirls I would have traded the miserable Chevy SUV Enterprise loaned me for a Corolla in a heartbeat. Thank you, Tesla. Now if only you could make this retroactive to my last two loaners...�
Apr 10, 2013
aznt1217 Doubt it because some people are allergic to it�
Apr 10, 2013
efusco Totally unacceptable...they KNOW once I drive a P85 that I'll have to have one b/c my non-perf will never be enough again... totally manipulative...bastards.�
Apr 10, 2013
Owner I am totally excited! I love this part! They have been spoiling me with my Roadster in picking it up and taking it to the service center. I was under the impression that the drop off and pick up was going to go away with the Model S. SWEET!
I guess this will be much easier for them as they will require just one driver not two.
Tesla service workers drop off loaner cars at customers' offices, homes or wherever they may be, rather than requiring them to drive in to service centers.
�
Apr 10, 2013
PureAmps Easy to say, until you've actually driven said crappy Corolla.
Funny story. I get in the Corolla, quickly adjust the seat position and drive off. While I'm driving I realize the seat back is leaning way back, so I pull on the manual handle on the side of the seat. The seat back comes flying forward and about pins me against the steering wheel.
In addition, the accelerator pedal was also broken. When you step on it, the vehicle barely moved, and did so very sluggishly. Who designs vehicles like this?
A picture of the aforementioned seat (via some YouTube video):
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Great, I'll go first. A P85 loaner is great since that's what I drive, but I won't be happy until they transfer my personal driver profile from my personal car to the loaner car! (See previous post on seat adjustments)�
Apr 10, 2013
Rodolfo Paiz Yaaaaayyyy!!!!�
Apr 10, 2013
apacheguy So does this constitute the big service announcement that was scheduled for this week?�
Apr 10, 2013
hcsharp There's been a rash of accelerator pedal problems like that. It seems to be affecting almost every manufacturer. Many of my friends are starting to blame it on me. They claim their own pedals break after driving my car! Next thing you know they'll be thinking their mufflers have gone bad...�
Apr 10, 2013
kinddog you know it's true. I'm usually the belligerently positive one around here...�
Apr 10, 2013
Stoneymonster I forgot the /Sarcasm tag�
Apr 10, 2013
PureAmps Yep, I may file a complaint with the NHTSA over that accelerator pedal issue. Maybe they should do a recall, seems like a serious design flaw to me.�
Apr 10, 2013
Doug_G OMG that's cool. I've had a terrible experience with an Enterprise loaner. Good riddance!�
Apr 10, 2013
olanmills Yay, this is awesome!
I have an 85, but I would really like to drive a P85 some time again just for fun.�
Apr 10, 2013
LagunaDallas My Enterprise Malibu rental was AWESOME!! Smelled like an old shoe, the steering wheel was a quarter turn to the right when it was driving in a straight line, and the vibration at highway speeds was driving on a cobblestone road at 70 mph. Not to mention the redneck shuttle driver who was late and made another customer pick-up after me, turning a 2-mile trip into a wasted hour of political ramblings. (sigh) The bottom line is that these are $100K (or nearly) cars, and like most things in life that are expensive, there is a top-quality service element involved. My Porsche dealership last gave me a Panamera S Hybrid as a loaner, and a Boxster S with 150 miles on the clock before that, so I'm glad Elon recognized the need to step it up in this department.�
Apr 10, 2013
zdre I guess this was a creative way of getting rid of those P85s that "accidentally" got fabric headliners�
Apr 10, 2013
stevezzzz This^^, for the win. Sly, very sly.
Oh, and Yyyaaaayyy!!�
Apr 10, 2013
blakegallagher YAAAAY !!! Seems like one more great piece to the puzzle ... one more reason another car company will not be on the same playing field as Tesla ... even if they develop a great EV
edit: And to previous questions yes this is most likely the service announcement.�
Apr 10, 2013
gg_got_a_tesla Yaaaaay! I like the personalized pickup part even more than the P85 bit.
And, oh, I have a service visit long overdue to take care of a due bill item that's been really bugging me (mmm... my UMC is missing the aluminum trim on the end...) so, I want my P85 loaner!�
Apr 10, 2013
dflye Yaaaay! But I'm hoping that the number of loaner vehicles per service center varies based upon the number of vehicles serviced at that center per unit of time. So, the popular spots in CA would each have a fleet of vehicles to loan, while those of us on the east coast would hope to get the chance to be behind the wheel of the one or two loaners per service center.�
Apr 10, 2013
markwj Yaaaaaay!
I'd add a bunch more aaaa's in there if they would sync all settings to the loaner car (seat position, music, etc).
That would tickle my inner geek and go the extra 5%.�
Apr 10, 2013
efxjim Must be whittling down the reservation list pretty fast to make these cars available.�
Apr 10, 2013
Corinna If only they had offered to replace those cars - would've been a brilliant fix - but they're not. Instead, they're ripping off my windshield to replace my headliner and my lower dash. Hope everything fits and works again when they're all done!
but, YAAAAAAY about the loaner cars and pick up/drop off service!!!�
Apr 10, 2013
brianman Gonna have to disagree with you on this one. I'd prefer that they build fresh cars for the "unexpected cloth" Perf buyers, and swap out the cloth ones into the loaner fleet.�
Apr 10, 2013
Stoneymonster I'm gonna have to stop telling jokes on the internet. Or at least start telling good ones.�
Apr 10, 2013
PureAmps I guess some people take their Alcantara� more seriously than you thought.�
Apr 10, 2013
ddenboer This is so good. Goooood.
I'm around 14 working days from needing my 12,500 mile service. Might have to slow down on the miles to be sure I don't end up with a POS chevy again (which cost me $40 in gas). Oh man filling that tank up hurt.�
Apr 11, 2013
dsm363 I'll add my YAYYYYYYY!!!!
It seems given enough time, Tesla tackles most problems head on. Good move on their part.�
Apr 11, 2013
ddruz Can people please clarify:
-- Does the P85 loaner drop off service only apply to those with Ranger anywhere service plans?
-- If you do not have a Ranger anywhere service plan: Will they still drive out and swap cars whenever you need service? If not will you get a P85 loaner when you take the car into the service center if they need to keep it more than 4 hours or will you get an ICE loaner?
-- Does this loaner program apply when you have your annual service and need tire rotation and balancing that can only be done at a service center, i.e. will they drive out with a loaner, swap cars, take your car in for tire rotation and balancing, drive it back and reswap?
-- Is 80 cars enough for the whole country? What happens when they run out of P85 loaners in your area?
These types of questions are important for people deciding on whether to buy service plans with Ranger service. Thanks.�
Apr 11, 2013
boerlin I'll add my YAAAAYYYY too with no but�
Apr 11, 2013
adiggs Boy - if this applies to Roadster service also, I might need to FIND an excuse for another Roadster service soon. A reasonably extended 1 day test drive of a Performance Model S - I know a few people who NEED a ride (muwahahaha!), though they may regret it afterwards�
Apr 11, 2013
DonPedro Allocating these 80 cars to service at a time when there are still waiting lists (long ones in Europe) is an investment of almost $7 million. I think that qualifies as a reasonably big announcement.�
Apr 11, 2013
Al Sherman It's pretty obvious that we're all guessing at this point but:
I would guess the P85 loaner is the same as when you got a POS ICE as a loaner. If you don't have Ranger service you'll pay the hundred bucks. When/if they run out of P85 loaners you wont get one because they don't have one.
I wouldn't think it REPLACES Ranger service. It's just that whenever you get a loaner it is now a P85. If a Ranger comes to you, it's 100 dollars or nothing depending on your plan selection.�
Apr 11, 2013
AnOutsider But if he comes to me to drop off the loaner and take my car, is that considered ranger service? If so, I'd def opt for the plan with ranger service.i bet those who bought the plan already would have liked to know this back then as well. I'm waiting until my 22 days are almost up�
Apr 11, 2013
kinddog 
�
Apr 11, 2013
Tempus exactly this! I'm glad i haven't pulled the trigger yet on my service plan. Because the answer to this could have a lot of affect on whether i get the ranger service or not.�
Apr 11, 2013
NigelM Consider yourself lucky. My 12k service is approaching and we may have sunshine but we don't have Tesla service plans yet in FL.�
Apr 11, 2013
ddruz It occurs to me that there may be a further brilliant aspect to the P85 loaner drop off.
Tesla can hire relatively modestly paid employees to shuttle loaners and owners' cars back and forth from the service centers while highly trained and highly paid Rangers/technicians can work steadily throughout the day at the service centers fixing cars. The highly trained/paid people are not wasting their valuable time driving back and forth to the sites of owners.
No one is going to complain too much that a Ranger isn't fixing their car on site if they have a P85 loaner while their car is shuttled away to be worked on. "Ranger" service may become P85-loaner-drop-off service more than Ranger visits in certain locales. Tesla spends less money, the client is happy.�
Apr 11, 2013
hcsharp It's nowhere near enough. It's funny that most people in this thread are assuming they're going to get one as soon as they need service. Prolly not gonna happen. But it's a great idea and kudos to Tesla for doing it. They'll probably keep adding cars to this program to make it better. It's amazing what a let-down it is to go back to a gasser. This will help prevent that.�
Apr 11, 2013
Stoneymonster Yeah, the website lists 32 or so existing and planned service centers. Even though they probably won't distribute the cars evenly, that's less than 3 cars per center.�
Apr 11, 2013
ModelS8794 Here's the language in the Service agreement regarding loaners and ranger service:
And later on in the document:
So, that actually leaves me a little confused on this announcement. Perhaps we'll see an update to the language in the agreement.�
Apr 11, 2013
Teslawisher I'm guessing that's fair game since it isn't the owner's car. I wonder if the service folks will casually make a comment about that during the course of the rental process. I know I'd be tempted to "see what it could do"!�
Apr 11, 2013
Rodolfo Paiz They'll probably continue to add cars over time. Assume we'll have an average of 20,000 cars on the road during the next 12 months and that the average owner needs a loaner twice over that period, between some people hitting 12,500 miles and some people having problems. Hopefully both of those are conservative estimates. We'd need 40,000 loaner days for the next year (I'm using simple round numbers here), over roughly 310 days (service works Saturdays), which comes out to 130 cars required if everything is even.
Nothing is ever even, so Tesla will probably end up needing 200 cars... but 80 sounds about right to get going IMHO. Many of us aren't even close to a scheduled maintenance calls, not everyone has problems, some people will need minimal Ranger service but not a loaner, some people prefer to show up at the service center, and so on.�
Apr 11, 2013
gregincal The number of people needing service in the next few months is still fairly small. Service center visits won't really pick up until the end of the year (one year from when production took off). I am assuming I have a reasonable chance of getting one when I need service next February, but we'll see.
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Actually, although I purchased the plan I can freely upgrade any time until the time runs out (it shows the ranger service as an option I can order for the difference between the two plans). However, if they pick up and drop off my car at work, when will I get to drive the performance??? I'd much rather drive to the service center and drive the performance back to work.�
Apr 11, 2013
vfx Bonnie I'm going to call the slippery slope start at #43. Pretty remarkable for TMC!�
Apr 11, 2013
brianman I don't think I've seen it directly mentioned but...
"80 isn't enough, but it's a good start"
"they'll need more"
etc.
This plan is also clever in that it provides a way to keep the production line occupied if there are draught periods. And a way to deal with "mismatched with order" and "factory defect" vehicles by putting these vehicles "out to pasture" as loaners. Will you care if your loaner vehicle has a crappy AM antenna? Will you care if your loaner has mismatched wheels (silvers and darks)? Will you care if your loaner has a "slightly louder than normal" acceleration whine? Heck no. A new life for owner-rejected vehicles. Also, a few years out some of the buybacks could serve as loaners if need be.�
Apr 11, 2013
J in MN So there is no shuttle service from and to the service center?
Elon says my time is worth $100/h, so now service will cost me $600 + 4*$100 = $1000 per year!�
Apr 11, 2013
MikeK This is great news. Right after I got my car, I had to have it in the shop for three or four days because of a problem with the panoramic roof. I hadn't yet sold my old car, so I just drove it (and it had the white carpool stickers so that worked nicely). But today the Model S is my only vehicle. To be able to drive a Model S, and a P85 at that, is a terrific improvement over a rental.
Tesla can sell these cars periodically and refresh the loaner cars with the latest and greatest. I'm sure they will gain a number of upgrades as time goes on and they add new features to the car like wrap-around camera views or whatever.�
Apr 11, 2013
jomo25 It does help eliminate the concern some might have of being early adopters and not having your fine vehicle for days at a time while bugs are worked through. You get another as fine, if not even finer, vehicle.
80 may be enough early on. I mean hopefully we dont have too many cars in service collectively yet. But if they need more, 80 is only 1 day on the line's worth, right? So, while its a large investment, they its not like they have to displace a lot of orders to add to that number.�
Apr 12, 2013
pete8314 This is great. I've always bitched about why dealers stick me in a crappy loaner, rather than something that's better than my current car - i.e. something I might want to buy next. My Audi dealer did a good job of getting me into a better car, but Mercedes were hopeless. Kudos to Lexus if they're been doing that all along.
since I live near a SC, I'm assuming that if the work will take >4hrs, then a loaner will be made available to me, but would also like confirmation, as I'm probably not going to opt for the Ranger service.
Still, this is good. Very good.�
Apr 12, 2013
yobigd20 per service agreement, as pointed out above:
so Ranger's won't "Drive out" or "tow out" a P85 replacement to you. Therefore, I will not be opting for the Ranger Service plan, and will only get the $1900 4-year plan. I will always drop my car off at a service center so I can get the P85 loaner.�
Apr 13, 2013
HFh What if your car won't move?�
Apr 14, 2013
William3 80 cars isn't nearly enough. The L.A. Service Dept alone has more broken cars than they can handle. I've been trying to get them to fix my broken Model S for the past 3 weeks and they won't even return my calls or my emails or schedule an appointment for me. Worst car service experience of my lifetime, so adding a few loaners to each service center isn't going to change anything. Why is everyone acting like no other car company has ever offered same-make loaners before? Sheesh.�
Apr 14, 2013
bhuwan Wow - whats wrong with your car?�
Apr 14, 2013
andrewket My question as well.�
Apr 14, 2013
justaddsun "Broken"? 80 broken cars and yours is broken, too? Can you give us some more description? 80? Really?:what:
Sent from my Nexus 4 using Tapatalk 2�
Apr 14, 2013
scriptacus Bit of hyperbole there? The LA service center can barely accommodate 8 cars as it is. That said, it sucks that you can't even make an appointment. Have you tried just stopping in and making one in person?�
Apr 14, 2013
Stoneymonster If they had 80 cars there, then clearly they aren't doing any triage because they would be letting them sit in the lot. So why wouldn't they put your car in the pile? I think you are exaggerating just a tad. Call ownership, get them to call the service center on your behalf. That usually works better.�
Apr 14, 2013
Ven Rala I think its a great idea for them to loan out their best model. I always wished Lexus would do this, but they mostly give you your current model. It is a great sales tactic to loan out the newer better model to make yours in for repairs feel like a jalopy.�
Apr 14, 2013
William3 They've got so many cars that they haven't been able to accept mine for over 3 weeks now. And Yes, I've contacted Ownership and they can't help me. All they do is offer to "have the L.A. Service Dept contact me", which never ends up happening. It funny how anytime anyone makes a post on this board that isn't Pro-Tesla you end up getting a bunch of nasty PMs. Does everybody on this board (besides me) work for Tesla's PR agency? Wow. Why is everyone so angered over the truth being told?�
Apr 14, 2013
Stoneymonster I don't doubt they are behind and not giving you the attention you need. We all know Tesla needs to improve it's communication. Frankly I'm surprised in those three weeks they haven't said, "look we can't see you for a few weeks, how does Friday the X work?"
I sympathise, but when you say 80 cars are in service at one center that implies a serious problem, both with the cars and with their service. Others not so enlightened as us might make hay out of statements like that, and if Tesla fails, well, then none of us are getting service.
So call them, every single day and make it clear it is unacceptable to you. Call ownership again, PM GeorgeB, etc.�
Apr 14, 2013
Rodolfo Paiz Some of those nasty PM's may very well be due to the perception of your attitude, and not related to Tesla in any way. It really sounds like you're bitter, angry, and carrying a big chip on your shoulder... one of those customers that one really wishes had bought someone else's product. That last post made YOU look bad, not Tesla... and people will often jump to another's defense if it appears that the attack was unjustified.
Of course, I'm sure that you're not bitter or angry, or anything of the sort, right? You've been reasonable, respectful, and well-mannered at all times, I'm sure. It's just that your prior post didn't give that impression, and some people may have jumped to conclusions. You really should take a deep breath before you post something like that... not about the content, but about the tone. It would probably save you some aggravation.�
Apr 14, 2013
bonnie So to William3's defense (not that he needs defending) - I've recently had problems with a few things in Service, not like I've experienced in the past. I choose to believe that it is because they've had to grow so fast, have so many new employees, and it's just overwhelming. Would I be so understanding a year from now? NO. And, while I get it, there was one thing that bothered me enough (clearly a broken process) that I escalated it within Tesla so the right people would be aware. I've received email to indicate that it was received at the appropriate level.
William, you don't need to cut them any slack. You paid for your car, you'd like it working, you'd at least like to know they care. I believe the right people DO, that this problem will get solved. If you'd like me to escalate within Tesla, please let me know via pm and I will do so.
And the rest of you pick yourself up off the floor. I know you must have fallen over in shock to see my post�
Apr 14, 2013
Stoneymonster Well said Bonnie. I only ask that we stick to the facts. Hyperbole only makes people turn away. I think that's what irked people. Tesla badly needs to step up its service infrastructure, especially now that they are asking money for it.�
Apr 14, 2013
Rodolfo Paiz Bonnie, I agree whole-heartedly with everything you wrote here. I also stand by my recommendation to William that he would be better perceived by others if he expressed himself in calmer and less hyperbolic terms. I'm not jumping down his throat, I'm telling him that he'll get better results by being -- or at least appearing -- less combative. I think it's good advice, and not an attack on him in any way.�
Apr 14, 2013
Lloyd I agree with Bonnie. I had a conversation with a relatively new owner while waiting for a supercharge to finish. He told me that his sunroof was scratching the glass. He had taken it to LA service and they agreed. I looked at it, and there was a little line of glue going from a seam in the sunroof seal towards the rear of the sunroof, about two inches. I had seen this on my car, and a little elbow grease removed the line. I licked my thumb, apologised to the owner and rubbed the glue off of his car sunroof. It now looked perfect, and he was going to cancel his service request.
My point is that this had been escalated by LA service to a repair item, and this owner was scheduled to have his sunroof removed or repaired. This is a waste of time for the owner, and an overburdoned LA service center. The repair techs need some experience, training and common sense. Until they achieve this they will be wasting time and $$$$.
That said, I also have been waiting since March 30th for a call back from the LA service. Some of my issues have resolved, or I have fixed them, but I have still not heard after three weeks and several followup calls.�
Apr 14, 2013
William3 I've been waiting for a callback since March 23rd from the LA Service team. I've sent countless emails and voicemails. I was a Roadster owner and now a Model S owner, and I've been on this forum for years. Don't know why everyone is so hostile towards me. As recently as February the LA Service dept had so many cars they were juggling that they even rented a remote lot and had well over 100 cars (as told to me by an employee there). I wouldn't be surprised if this was still the case. They're obviously trying to phase this out by not accepting any more cars into the service facility until they can thin the herd a bit. For those of you calling BS on me, just ask anyone who is serviced by the LA team. Part of the problem is that they're still handling the "dealer prep" on some of the cars, but luckily Fremont and Hawthorne are taking care of more and more of that.�
Apr 14, 2013
SigGuy I have interfaced quite a bit with the LA service center and I can attest to the fact that they are greatly overwhelmed. That's Tesla's problem to fix and I don't think we as owners owe it to them to be terribly understanding; when your new $100K isn't working, you deserve a quick response. That said, there are not 100 cars waiting and there are not 80 cars waiting. It's hard to fit more than about a dozen cars there and they do get through the ones on the lot. I think the hyperbole does make some not want to take your side but the facts are plenty for you to be upset about. The fact is that the space isn't big enough and they don't have enough people there. It's extremely hard to even get someone to answer the phone. If you are in the LA area and have an issue that needs immediate attention, you are going to have to be persistent with the people in Freemont. If they tell you to wait for LA to contact you, don't hold your breath. What I highly recommend is that you take your car's issue to the OC service center. A lot less convenient but they are much larger and much better at responding to any issue. It's not a good answer but it's the current answer. Oh and let Tesla know if you're unhappy about it. Don't take it out on the guys there--- it's not their fault that Tesla hasn't given them the necessary resources to adequately respond. LA needs a bigger service center and more people. If you agree, let Tesla know.�
Apr 14, 2013
William3 I've paid thousands of dollars for the Ranger Everywhere plan and I expect them to honor their side of the bargain. I'm not going to take a day off work (they are closed on weekends) just to drive down to Orange Country. That's over 100 miles each way from where I live, and the traffic is horrible (probably take several hours each way).
Anyway, back on topic. My claim was that 80 loaner cars (for the whole nation) is not nearly enough, and that Tesla is nowhere near the 1st company to offer same-make loaner cars. I see this as a "step in the right direction", but let's not pretend it is some fantastic thing that Tesla is pioneering. This should have been the policy since day #1, and they need more loaners than that. I think 80 cars might be an okay amount to start with, but it needs to scale as more cars are sold.
Here's what Hyundai offers (taken from their official press release):
Hyundai will continue to offer its unique ownership experience for Equus customers, including tailored dealership showrooms, "Your Time, Your Place" at-home vehicle demonstrations, "At Your Service" valet service appointments and an interactive owner's manual app for Apple iPad�.
The sales and service experience for Equus is unlike any other in the industry, with a special focus on the customer's time and convenience. Prospective buyers can participate in the "Your Time, Your Place" valet test drive program, where a specially-trained Product Champion will deliver an Equus to their home or office for a personalized, convenient shopping experience. Equus also features the industry's first interactive owner's manual app, providing a convenient and simpler way for owners to become familiar with the full capabilities of the vehicle.
Another benefit of Equus "At Your Service" is completely free maintenance services throughout the five-year, 60,000-mile bumper-to-bumper warranty period. During this five-year period, any maintenance or warranty issue is fully covered by Hyundai, providing exceptional peace of mind to Equus owners. When service is required, Equus owners can schedule their maintenance and service through a simple online scheduling system or from the interactive owner's manual. An Equus owner can also choose to have their vehicle picked up at their home or business, with a complimentary loaner dropped off. Once service is completed, the owner again chooses the time and location for the vehicle to be delivered.
source: 2014 Hyundai Equus gallops into New York with first major refresh�
Apr 15, 2013
aznt1217 In the interview, Musk even gave the credit to Lexus for first pioneering the plan. The step in the right direction sentiment is correct, but you have to remember this car company literally started from scratch. The fact that it's even making a promise like this (especially with constrained supply of vehicles) is the real part of the service announcement and the fact that they will bring the car to you. Give it some time.
I think what's driving people nuts is after all these rants, you haven't posted what is wrong with your car. You have to be cognizant that there are a lot of shorts on the boards trying to muckrake Tesla through Forums. Users probably looked at your thread history as well. Last I checked, you cancelled your Model S and you bought a Plug-in Prius?
In short, we know the white glove treatment isn't a new concept, but it is one that isn't offered as much these days. We know Tesla is scaling up its infrastructure and it will take time. But what we DON'T know is what is wrong with your car? Why not post it and quiet those that are mad at you and perhaps even start a thread to find a solution. It's been done many times over by other Model S owners.
�
Apr 15, 2013
tdelta1000 Nice move...TM.�
Apr 15, 2013
Robert.Boston First Model S loaner
I have the dubious honor of being the first Tesla customer to receive a Model S loaner. I had an unexpected service issue today this afternoon; our SC manager, Mat, asked if I needed a replacement car while mine was fixed. My reply, "only if it's a Tesla!" He had an orphaned S85 (not P85) and got permission from HQ to convert it into a loaner for me. Thanks, Mat! And thanks, Tesla -- so much nicer driving a Model S home instead of some POS from Enterprise.�
Apr 15, 2013
bonnie Way to bring the thread back on topic, Robert!�
Apr 15, 2013
digitaltim @Robert.Boston +1000
All the best given the situation up north...�
Apr 15, 2013
bhuwan The two Model S' that have been parked there for 2 week - were they the loaners? (assuming watertown service center)�
Apr 15, 2013
vfx The LA store is WAAAY too physically small. Los Angeles has about a 1000 Model S's to service. When they are so packed you can imagine just the effort to move a cars in and out of the service bay. Everyone has to drop what they are doing for a "all hands on deck" just to scoot cars around.
My impression is they are prioritizing cars that are mission critical not working and pushing back on all other issues.
What are they doing about it? (Not that we customers and the LA service did not see it coming)
I was told Tesla "corporate" who are the ones who buy property and design stores and service centers has been to the LA store and seen it bursting at the seams on the worst of days. Of course buying and building a new facility is no overnight process.
There are service centers going into Torrance and VanNuys as well as a new LA service (no-one has said when)
I was there a week ago. There were FIVE technicians from the Tesla Factory (maybe more) They were all working on cars along side the regular techs. Imagine the housing for that.
This is all I know. My experience with Tesla is they always have more over the top things brewing than anyone expects. I'm sure it will be amazing. Just not as soon as anyone wants.
Elon has said he's taking on service now. I'm sure he has had this feedback more than once. He has his car work done at LA service. Maybe even been there to see it overrun.�
Apr 15, 2013
Robert.Boston One of them, yes. Black, 21" silver wheels, no pano, piano black/tan leather.�
Apr 15, 2013
highedu All the best to you and others in your town today Robert�
Apr 15, 2013
bhuwan Very much a sad day. Heart goes out to those affected by such senseless acts.�
Apr 16, 2013
Robert.Boston An update to my "first loaner" status: happily drove the loaner today to work, then took a 70-mile "joy ride" to get out of my office this afternoon. (It overlooks the bombing site on the marathon route; the blood stains on the sidewalks are painfully clear.) Discussed plans to get my car back; the Watertown service center manager drove my car to my house this evening, then drove off in the loaner. Ranger service is a very sweet option, and Mat is a great customer service rep.
I should further heap praise on the Watertown center staff -- I arrived yesterday with car-in-need-of-repair, and am immediately offered a bacon cheeseburger, fresh off the grill that they had set up to celebrate Patriots' Day. Then another owner swings by with his totally blacked-out P85, and it's all like a family reunion. What a great community Tesla is building!
Further add: there's something fun about driving such a sweet car with manufacturer's plates on it. Seriously, we never see manufacturer's plates here in New England.�
Apr 16, 2013
bhuwan So true about the plates;
BTW, those pictures of the blast site are horrific. hopefully they catch them soon�
Apr 16, 2013
vfx Pics?�
Apr 16, 2013
Robert.Boston Blacked out P85 seen at Watertown:
�
Apr 17, 2013
walla2 I love the idea of performance 85 loaners for most people but have one concern. I live right at 250 miles from the nearest service center. When I get to "the big city," I won't have a place to charge conveniently like at home and don't really want to run around looking for chargepoints and paying more per mile than gas to charge at some of these stations. Hanging out at walgreens 8-12 hours isn't my idea of fun. Taking a cab or train from a charge location to my hotel and back and leaving my loaner alone at some random location doesn't sound like a good idea either. I don't want to be limited to EV-friendly hotels (few), teaching valets how to use / charge the car, etc. I wonder if the ICE option would be left on the table for these types of instances.�
Apr 17, 2013
jhs_7645 They had better not have spoilers!
Well, I like the idea of P85 loaner, but if my loaner has a spoiler, I�m pulling out some dental floss, ripping the thing off, and driving it back to the service center where they can install it on my car while I wait.�
Apr 17, 2013
highedu Anybody know if they have p85 loaners at the fremont service center yet? Do they have enough or are they directing some to enterprise ?�
Apr 20, 2013
ddenboer I was supposed to take my car in last weekend, but was going to get an Enterprise car, so I opted to wait. I have 5 kids to shuffle around, and a Toyota Corolla is just not going to cut it. Plus, that gas thing...�
Apr 20, 2013
vfx Is it a loaner?�
Apr 20, 2013
brianman lol. Good point, jhs.�
Apr 20, 2013
dflye Reminds me that my wife saw a white S with a spoiler today, pretty sure I was one of the earliest deliveries in my area, apparently they really are shafting early adopters / sig owners in favor of better treatment of new owners. Way to make that "sig penalty" sting even more!�
Apr 26, 2013
Robert.Boston Sorry for the late response -- no, that was a customer's car. The loaner was a generic black 85kWh MS w/tan leather, no pano.�
Apr 26, 2013
dezicartel anyone actually get any P85 loaners yet in the bay area?�
Apr 26, 2013
gregincal Now I'm looking forward to the roadster loaners.�
Apr 26, 2013
aaronw You got a Corolla? I ended up with a Crysler S200... worst POS I've driven since the car I had in college. The climate control panel popped off in my hand when using it.�
Apr 26, 2013
deonb "The Model S loaners will be available for immediate purchase at a price that is lower by 1 percent per month of age and $1 per mile. If you like the service loaner more than your other car, you can just keep it."
I must say, if it works the way I think it works (pay for the $1 per mile difference between your car and the loaner, and then extra for features that the loaner has that your car doesn't), the ability to swap out a car for a loaner would be an insane upsell for me, and probably a lot of people.
Tesla should elaborate on this more. (This time a calculator is totally called for!)
If this can become a more formal program (which I admit would work better in WA than in CA, since we don't have EV sales tax), I would never dream of doing anything other than ticking on every option out there when I designed my car.
Reason is then I can finance e.g. $110k for a P85, and then every year just pay in the mileage difference (let's say $10k cash to cover 12'500k miles vs. loaner 2'500 miles) and have a perpetual new car for life. Maybe a few thousand here and there more due to newer features that come online - but worth it.
On the other hand, had I started off with a non-loaded 60kWh, parting with $40k cash to do the first trade-up would require some thought.
So I think if Tesla can formalize this and help with regulatory hurdles (registration, taxes etc.), this is going to significantly push sales figures on the high-end P85 side over the other models.
*EDIT* My math was off. I forgot about depreciation. Knew something was too good to be true. So a perpetual new car would cost you ~$22k per year - not $10k per year. Well, I wonder what would happen if you trade in once every 29 days...
Ahh well, but it's still to know that you have some way to get hold of the latest must-have features (e.g. the situation P85 owners are in now that there's a P85+). But I wouldn't do it yearly just for the new car smell.�
Apr 26, 2013
mikevbf Has anyone noticed that efusco somehow knew Tesla's strategy over two weeks ago. Maybe we should give efusco credit for giving Elon the idea!�
Apr 30, 2013
NielsChr looking forward to test a roadster for a day or 2
I guess this will make the decision about Service plan or not a lot easyer. what would it cost you to rent a Roadster for a day ?�
Apr 30, 2013
stephenpace Between $420 and $999 a day:
$420 / day: Rent a White Tesla Roadster in San Francisco - Getaround
$999 / day: Rent a Famous Black Tesla Roadster in Los Angeles - Getaround�
Apr 30, 2013
Kaivball Still got an enterprise on April 24.
They sad they had none in Fremont.�
May 1, 2013
Stoneymonster Just was at Menlo Park scheduling a service in late May to take care of what the factory detailers did to my paint.
They mentioned they had 2 model S loaners (and a couple roadsters) right now, but were expecting more.�
May 2, 2013
Benz I was just thinking.....
What if John (who owns a white Tesla Model S) and his friend Peter (who does not own a Tesla Model S) both went together to a Tesla Service Center for the annual service of John's white Tesla Model S. There they leave behind John's white Tesla Model S, and they get a brand new P85 black Tesla Model S loaner for a few days.
They (John and Peter) drive away in the brand new P85 black Tesla Model S loaner. They decide to go for a long drive, and Peter gets to drive the car as well. Both men like the car. John is happy with his own white Tesla Model S. Peter says that he actually would like to buy this car. He is happy with the color and all the options.
Will it be possible for Peter to buy the brand new P85 black Tesla Model S loaner?�
May 2, 2013
pete8314 Just FTR, the Dallas SC does not have any loaners yet. I'm in a musty-smelling Ford Edge, I opted to pay the upgrade to avoid being stuck with the classic loaner, a PT Cruiser. It's a good reality check.�
May 2, 2013
KenEE I think this is the obvious ulterior motive. Peter either buys Johns white S after John buys the black loaner, or Peter buys the black loaner himself. Genius really...�
May 2, 2013
mcornwell My local SC is booked 2 weeks out, and they said they won't have loaners even by then. If the 80 cars are off the line already, it shouldn't take long to get them 500 miles south, it's not like they need to coordinate delivery with a DS...�
May 2, 2013
giants2001 Got a regular brown 85kWh loaner today from Freemont SC. It has 79 miles on it. It has the pano roof, navigation, air susp ... pretty much everything but no leather and no power trunk lift gate. So I cant figure out if it has Tech Package or not?
The good part is that I dont have an ICE as a rental. However, it took them over an 1.5 hours to find the loaner and then lost the keys to the loaner. First they couldnt find it, something about not being able to track cars via GPS after 50 miles. Then after they found it and started charging to give me miles to get home, someone misplaced the keys. Just as the Enterprise guy showed up to get me, they found the keys (thank goodness).�
May 2, 2013
pete8314 Is it actually navigation, or just google maps on the main screen? If there's now power tailgate, then there's probably no nav, so no tech package.�
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