Mar 17, 2014
Stoneymonster Look how long it took them to decide what to do about 3G service, which is less expensive and less complex a situation.�
Sep 20, 2014
bareyb I guess I'll subscribe to this thread. I bought the prepaid annual service visits for four years. Is there any value to having that now? Is there even such a thing as annual service anymore? If so, what do they do?�
Sep 20, 2014
ckessel They did a ton of stuff at my 25,000 mile update. Took them a long time, they kept it overnight. It's a full car check over, fixing anything they find. Got rid of rattles. Fixed one of the front of the car vents that auto opens/closes with temperature for battery temp control I had no idea was broken. Etc.�
Sep 20, 2014
apacheguy Great question. I paid for the 4+4 service plan because I bought a Sig and thought that there would surely be several hardware upgrades that I would want. Well, so far everyone has been getting the same service as me, service plan or not. And there hasn't been a single hardware upgrade included with my plan.
@ckessel - Wow, I had no idea they went over it with such a fine toothed comb. If they've ever done the same with mine I'd have no idea because all that's ever on my service invoice are a couple mandatory TSBs and then a few issues that I've raised with them. Was that inspection under "pay type" listed as goodwill or service plan?�
Sep 20, 2014
ckessel Well, I'd pointed out a couple rattles, but they were pretty thorough in hunting down anything they heard.
As for things like the malfunctioning vent, that's part of the service visit, fixing what they found as they checked all the systems. The 12.5k didn't have nearly as much, but they tech there said when he called to say it was going to need a second day that they forgot when scheduling that the 25k is a much more comprehensive maintenance.
They also installed the updated defrost vent that does a better job clearing fog on the driver's side. Oregon isn't Canada, but it does get cold and rainy enough that the upgrade has value here.
Anyway, suffice to say, it was enough to convince me that I'd take my car in each year even if I didn't have the prepaid service plan.�
Sep 21, 2014
brianman I also bought the Tire/Wheel plan. Not sure I've "gotten my money" out of either of them, but I've almost made peace with it.
That said, plans aside -- I've been quite satisfied with Service's treatment of me and my vehicle.�
Sep 26, 2014
franknesss
So purchasing the 4+4yr plan also means that they're going to retofit your car with the new upgrades? Will you be able to have the lane departure systems and distronic cruise control installed? If that's the case, I might as well just pick up the inventory car they offered me and purchase this plan to get any hardware updates.�
Sep 26, 2014
seanahan Absolutely not. The service plan won't cover any hardware updates. Things like the extra battery plate were done for all customers, regardless of service plan.�
Sep 26, 2014
franknesss Their wording is quite ambiguous and confusing for a reason i guess.
�
Sep 26, 2014
mknox It is from the perspective that people without getting the Service Plan (either pre-paid or a-la-carte) seem to be getting the same inspections, system monitoring, remote diagnostics and hardware upgrades that I received (new Gen 2 door handles, revised front defroster vent, underbody armor etc). I don't begrudge anyone receiving excellent service from Tesla, but what it means is that I pre-paid a fair amount for wiper blades and key fob batteries. (My brakes are going to last forever anyway - even my last ICE was on the original brakes after 4 years and 80,000 miles). FWIW, I don't regret purchasing the plan and believe it may have also bought me some goodwill with any future issues I may have.�
Sep 26, 2014
apacheguy This is exactly right. I didn't pay for "service" that just gives me new wiper blades. Not convinced that having the plan is going to buy me any goodwill, but let's hope it does.�
Sep 26, 2014
tdiggity Yea, I agree.
On the example of upgraded door handles: they'll give it to anyone that complains. They haven't made the distinction yet between what the "upgrades" are that come with service. I suspect there won't be any exclusive upgrades. All the ones people care about are too costly, and classified as "retrofit".�
Sep 26, 2014
ckessel I've no idea if the prepaid service plan nets me anything other than a discount (and small one at that), but I got the 4+4 for peace of mind and known long term costs.�
Sep 26, 2014
breser I haven't decided about buying the service plan. The discount is attractive but I've done these sorts of plans in the past for previous vehicles and felt like I didn't get what I spent out of it. Mostly because I've always felt that the service intervals the plans have are overly aggressive and if you don't bring the vehicle in at the intervals you lose out. 12,500 seems less aggressive to me.�
Sep 26, 2014
apacheguy FWIW, Tesla waived the mileage requirement on the annual service. You're free to bring your car in once a year regardless of the accumulated miles.�
Sep 27, 2014
breser Someone in another thread was saying that the Service Center was saying it doesn't matter what Ownership has said on that, the contract is the contract.�
Sep 27, 2014
apacheguy Well, if that was said, it would not hold up to legal muster. If I have a written statement from Tesla Corporate that would supersede anything the service center would be saying. A court would absolutely consider that statement when evaluating a contract.�
Sep 30, 2014
ckessel Does anyone that bought the extended warranty when it was first available have a copy of the original document? The one that's online now is definitely different than the one I saw 20+ months ago. I'm likely mis-remembering, but the deductible is $200 now and I swear it was $100 originally. I've got to have simply remembered wrong...I can't imagine it would have been changed out from under me.�
Oct 7, 2014
trils0n I remember the $200 deductible from when I got my extended warranty with my car in March 2013.�
Oct 8, 2014
SFOTurtle Yep. I bought the extended warranty in March 2013 as well, and just checked and my deductible was also $200.�
Oct 20, 2014
breser Talked with the Service Center about the service plan. Their big argument for the pricing is that an alignment costs $200 and it's slightly less than half the cost of the Annual Service with the plan (a 3rd without). They provided me a copy of their checklist (she said they didn't like handing out blanks so she wrote Sample on it, hopefully I'm not getting her in trouble by posting this). Based on this checklist it's clear that this is more than just a change of wipers and key batteries.
She told me that the plan has the hard limits for mileage and time (within 1000 miles or 1 month of the limits). But that they have been more flexible than the required limits, particularly the mileage limits in cases where the yearly mileage was close to the mileage limits (she gave a 15,000 miles as a example for year where they'd ignore the 12,500 mile term). I got the clear impression that while they've been flexible on this that you shouldn't count on this as an ongoing policy.
She asked me if I had the resale guarantee when trying to explain why you should get the plan. I got the impression (though she didn't say so) that you should be doing the 12,500 miles service intervals if you want to preserve the resale guarantee. But since I don't have the resale guarantee we didn't get into that.
I asked about if the +4 would be available once the 4 year plan expired. But she couldn't answer that question, she said Ownership (who directed me to the Service Center to answer questions about the plan) should have answered this. Her understanding is the +4 isn't available at this time and that you shouldn't count on it becoming available.
Hopefully people find this helpful. I'm still undecided but I've got a while longer to decide.�
Oct 20, 2014
yobigd20 Yea it's more than just change of wiper blades and key batteries. You get windshield wiper fluid too.
IMO there's no value in purchasing their service or extended warranty plans at all.�
Oct 21, 2014
mknox The first time mine went in for its "annual" they did not do an alignment. Just an inspection, wiper blades and new key fob batteries. At a later date, when the car was in for some unrelated matter, they did do an alignment. I asked them why and they said they just felt it was time to do it, or something like that. I was not charged.
Since they didn't have the price guarantee in Canada when I bought, and it is no longer required for warranty, I've decided to do it maybe once a year regardless of mileage. I pre-paid for the 4 + 4 year plan. I have had one "annual" done so far and my car currently has about 36,000 miles.�
Oct 21, 2014
apacheguy This is very confusing. Every service center seems to have a different policy and the ones that say this are disregarding what corporate is defining. For other things it's not such a big deal, but a service contract should be more well defined. Ownership@ has said several times previously that the mileage requirement has been removed. I guess I don't understand why service centers are disagreeing with what the mothership is saying.�
Oct 21, 2014
rlang59 Until the actual contracts are updated it will probably remain this way.�
Oct 21, 2014
sataponw After reading through the last 4-5 pages, I am still not sure whether I should get the service plans or not.
At the current price and your experience, do you think the 4+4 service plan is still worth it?
I am wondering whether going in every 2 years would be enough. I don't really enjoy driving to Toronto and normally drive around 10k km or less every year.
I really need the roadside assistance though.
Also, do you think the extended service agreement is worth it? I am hoping to keep the car for more than 4 years.
Thank you very much before hand for any of your help.�
Oct 23, 2014
mknox In my honest opinion, the answer is no.
When I purchased the Plan, Tesla was saying that the annual inspections were compulsory to maintain your warranty. So I bought the 4 + 4 plan because my mileage requirements are such that I would need about 2 inspections a year and felt the "discount" for pre-payment was worth it. Shortly after I bought it, Tesla backed down on the requirement of inspections to maintain your warranty.
Also, it was stated back then that this was the ONLY WAY you would receive software and hardware upgrades. Well, we now know that everyone gets software updates and I have not received any hardware upgrades that non-Service Plan owners have not also received. I had a charge port and door handles replaced under warranty, and the only non-warranty hardware upgrade I got was the revised defroster vent and underbody shield that, as far as I know, everyone got with or without the Plan anyway.
I plan on using mine up approximately 1 per year, regardless of miles since it is not needed to maintain the warranty. That way it will last me longer. On my first visit, I got the visual inspection, wiper blades and key fob batteries. No alignment. They did do an alignment for me later (without my asking) when the car was in for an unrelated warranty repair.
Now having said all of that, I have always received excellent service from Tesla. They give me a loaner car, wash mine for me etc. Am I getting better service because I am a Service Plan purchaser? I would have no way of knowing.
EDIT: Remember, you can still pay for these inspections a-la-carte if you want.�
Oct 24, 2014
capt601 Was never said from the very beginning that you had to purchase a service plan in order to get software updates. Always has been part of annual service. You are just getting a discount by prepaying for the annual service nothing else. Those of us that pay once a year for the service are paying for the same thing, just not with a discount. We get the exact same service and treatment you do. You just prepayed.�
Oct 24, 2014
rlang59 What he is saying is that people that don't pay for service get the same things (software updates, etc) as those that do.�
Oct 24, 2014
mknox Check this page from the Internet Archive from December 2012. It clearly says System Monitoring, Remote Diagnostics, Software Updates and new features (among other items) are part of the Plan.
I was referring to folks who neither pre-paid for the plan nor pay for it at the time of inspection (i.e. don't bother with annual inspections).�
Oct 25, 2014
Kandiru $600 ($700 with tech to home) for:
Wiper blades
Keyfob battery
Cabin filter
AC Receiver/Drier
Here is the checklist, in case I am missing something:
http://www.teslamotorsclub.com/attachment.php?attachmentid=22419&d=1369233153
Oh, it was this Tesla owner that started it all:
�
Oct 29, 2014
mattreidy If my car breaks down or needs service and I have not prepaid for a service plan, will Tesla send out a tech and/or give me a loaner? I live 100-150 miles from the nearest service center...�
Oct 29, 2014
qwk Yes.�
Nov 2, 2014
Kandiru They changed the plans and it is $100 per occurence, as they dropped the unlimited free visits.
Also the highest level price went up from $2400 to $3800. Bravissimo!
Reading this and the TrueDelta reports I will definitely be waiting to read from the brave D beta-testers before pulling the trigger in summer.�
Nov 12, 2014
Gynob001 Sorry if this has been addressed earlier
My car is around 15 months old and I am confused about the $600 service. How did other members handle this? Do I really need this service?
Has anyone taken Model S for tire rotation to a generic tire place? Are the wiper blades easily changeable and available in an auto part stores?
Can I top the fluids myself?
Whjat else do they do?
Would not getting a first service by Tesla affect future Tesla service of I need for more serious problems?�
Nov 12, 2014
apacheguy IMO, do not buy prepaid service. You can still take in periodically for TSBs and you'll likely get the same service, sans new wiper blades. For the rare instance where you do want something not offered, then just pay $600 a la carte, but that's not likely to happen for a long time.�
Nov 19, 2014
mattreidy I'm confused and sorry to ask what's probably already been asked many times.
I am taking delivery this Saturday and I'm not sure what, if any, benefit there is to a prepaid service plan other than saving a little bit of the cost over the four years.
Do I get ranger/roadside assistance without it?
Do I get misc hardware upgrades/fixes without it?
What are the advantages of signing up?
What are the disadvantages of not?
Thanks�
Nov 19, 2014
Larry93428 Hello matt. I do not have any answers for you. I bought the plan to show willingness. Silly of me but after $95 grand, what the heck.
Enjoy your Tesla, I love mine!
~Larry�
Nov 20, 2014
capt601 Matt you summed it up, only difference is a discount. Right off of tesla website. You get exact same service either way you pay.
�
Dec 2, 2014
Gynob001 Non-Tesla service
Is there any reason why I can't get tire rotation, wiper blade change, and filling fluids performed at a regular automobile service center?
What do I get for $600, other than being picked up from home and delivery after service?�
Dec 2, 2014
apacheguy As I understand it, Tesla will valet the car for warranty items as well so no service plan is needed. Might want to double check on that since I have always had the service plan so I always get my car picked up and dropped off.�
Dec 2, 2014
Gynob001 Has anyone got tire rotation etc done elsewhere? Does it in anyway affect Tesla warranty?�
Dec 2, 2014
Lloyd Yes elsewhere, and done it myself. Make sure that they torque the wheels properly to 129 ft-lbs. It will not affect the warranty.�
Dec 2, 2014
Gynob001 Thanks
Thank you so much.�
Dec 2, 2014
pilotSteve I had a slow leak in one of my 19" tires three days ago. I had the local tire shop (Les Schwab) patch the nail they found in it. No charge! They are great people and I've purchased tires from them many times over the years.
Made a point however of asking if they had worked on Tesla's before. Manager said yes. I told him OK then but be sure to put it in jack mode with the air suspension. They drove the car into the bay and came back a few minute later. "Uhh, what was that about the air suspension? Can you show us what to do?". So I showed them, they demounted/repaired/mounted all fine. Very glad they asked me before lifting the car.
My take away: yes you can use good quality shops, just "trust but verify" they know ALL the steps needed.�
Dec 2, 2014
PlanB Next time try America's Discount Tire in Vancouver. I have had better luck with them than Les Schwab.�
Dec 3, 2014
Gynob001 Orlando
Does anyone know of any Tire rotation place that could handle Tesla Model S with care in the Orlando, Daytona Beach, St. Augustine, Jacksonville area?
Thanks�
Dec 8, 2014
shady I had a slow leak fixed by Tesla before, but I have another one now, and my local Tesla service center said Tesla no longer patch tires, apparently there was a bulletin sent out globally.
Thanks for the reminder on jack mode�
Dec 19, 2014
swengl Also, make sure the shop knows where to put the lift arms on the frame, I read that if it's not done correctly and the car/battery is damaged, it *could* void the warranty.
- - - Updated - - -
Stated in the Model S manual (page 118)�
Feb 27, 2015
Shooter I took mine to the local tyre shop, Bracknell Tyre and battery, and they did the tyre rotation. I showed them the on screen warnings and diagrams for the lifting points and all was good. In and out in no time at all!�
Mar 10, 2015
carlg Annual Service Pros and Cons??
I hope this question isn't too far off topic for this thread, but I couldn't locate a thread that is more appropriate to ask it in. When I hopefully pick up my 85D later this month in Seattle, I assume I will need to decide if I want to sign up for the 4 year annual service package. At this point I am not really sure what the annual service covers beyond checking / adjusting wheel alignment, rotating tires, replacing wipers and washer fluid, possible checking the brake pads, drums and rotors. Unless there is something I am missing, it seems like charging $600 (or the discounted amount if I buy the 4 year package) for that amount of service is pretty overpriced, even for a Tesla. I am curious about how many other folks have signed up for the annual service. Any insight or thoughts on pros and cons of getting annual service would be greatly appreciated.�
Mar 10, 2015
breser There's lots of thoughts in this thread that your post was moved to. Including links to the actual inspection sheets that Tesla uses.�
Mar 10, 2015
carlg Breser,
Thank you so much for moving my question regarding pros and cons of getting annual service to the proper thread - don't know how I missed it. I have only read backwards as far as your report above, and thus far I have read nothing that persuades me that getting annual service (either prepaid with a discount, or pay-as-you-go) is either necessary or a good value. I live 120 miles from Seattle (less than 60 from Vancouver, BC, where I think I could also get service, but think I will try a year without it and see how things go. If all I need at the end of the first year are the items on the Tesla service checklist, I think I will just pay for those ala carte - have trouble seeing how they could cost $600. BTW, what have you decided to do about annual service? As a previous owner you have way more experience at this than me, and have obviously done a whole lot more homework on this as well as many other Tesla related subjects.�
Mar 11, 2015
breser I didn't actually move your post, but I did report it to the mods so they could move it. I didn't actually end up having the first car very long before I sold it back to Tesla to get the 85D I have now. So service wasn't something that I really had to deal with. I haven't really decided about yearly service other than to decide that I won't be buying the service plan.�
Mar 11, 2015
neroden It used to be that you could get unlimited ranger service with the service plan. This was a good deal.
This is no longer available. This makes the service plan pretty darn close to worthless. Everything you'll need to take the car in for is warranty work.�
Mar 11, 2015
carlg Bingo! That is the conclusion I am arriving at as well, unless someone has thought of something we have overlooked.�
May 30, 2015
P85_DA Took mine in 2 1/2 yrs in and basically got new wipers and a car wash ....the brakes were nearly brand new 9mm...everything else fine ..I would skip the plan and take car every 3yrs or for warranty only�
May 30, 2015
breser Every 2 years seems to be the sweet spot. They do a coolant replacement every 2 years.�
May 31, 2015
NOLA_Mike Brake Fluid is flushed/changed at the 2 year interval as well. My service manager also stated they evacuate and recharge (and replace the accumulator/drier) the A/C refrigerant at 2 years too. I've never heard of that service on any other vehicle but we speculated that the A/C system is so critical to the battery thermal management that it is being done in an abundance of caution.�
Jun 1, 2015
smilepak For a person who drive over 15k miles a year, it doesn't seem worth it to get the service plan from what I've gathered in this thread.
With that, it seems 2 years is a sweet spot to bring in for service. How much is that service cost if you didn't pay for the $600.00 per year or the pre-paid plan? What does it cover when you bring it in?�
Jun 2, 2015
russman I drive about 20k miles a year and took it in after 1 year. They did the 2 year service for me. I'm assuming they used up one of the 4 prepaid ones I purchased.
�
Jul 29, 2015
st50maint What would happen if my car was stolen or totaled?
Can the remainder of the service plan be applied to a replacement vehicle?�
Jul 31, 2015
gg_got_a_tesla I was in this situation but for the extended warranty (ESA) rather than for the service plan. My S60 was totaled 19 months into ownership and I had the P85D on order shortly after. Tesla clarified that they wouldn't be able to apply the extended warranty (that I paid $2,500 for before the price hike to $4,000 in July 2013) to the new vehicle but, they refunded the entire amount to me as I hadn't hit the 4-year/50,000 mile mark for activation of the ESA. I'd assume that they'd prorate the service plan accordingly and refund the unused part.�
Sep 12, 2015
pdq Having owned and worked on S class Mercedes for 20+ years and realizing their maintenance schedule is more rigorous than many makes, I don't see the value of the service plan. My current S500 has over a quarter million miles on it and I've never had to replace the AC receiver dryer (which essentially is a filter element) or evacuate and re-charge the gas. That typically is done only when the condenser grenades, or there is a massive leak allowing air and moisture to get into the system, at which point it is mandatory. I do however agree with replacing the brake fluid every 2 years as its chemical make-up absorbs moisture from the air, and if that moisture builds and is left in the system indefinitely it can cause corrosion to occur, leading to the need to replace the calipers, which is expensive. At a cost of $120.00, it's far cheaper to purge and fill the system every 2 years with new fluid than replace the calipers. I also have the Mercedes dealership replace the wiper blades twice a year at a cost of $46 each time.
I'm surprised they don't recommend replacing the power steering fluid every 2 years, which is a MB requirement. Mercedes is big on replacing fluids and filters with frequency (power steering and transmissions also have filters whereas most cars don't) as a form of preventive maintenance.
Here in PA, we have a very rigorous annual safety inspection process, so they check brake pad wear, rotor thickness and give a very thorough look at all suspension component, all for about $40 I believe, which I would have to pay each year with or without the service plan, further reducing the value of the service plan. They also do emissions checks with the car running under load on a dynamometer, but I don't have to get that any more.
pdq�
Sep 13, 2015
mknox Seemed odd that they did that on my Model S, but then the a/c gets a much tougher workout cooling not only the cabin, but the whole battery pack too.�
Sep 14, 2015
pdq The fact that the AC system has to work harder due to cooling the battery is more of a capacity design issue to assure there is adequate cooling capacity. I know of no reason to replace the receiver dryer or the gas every 2 years.�
Sep 15, 2015
mknox It was just a guess on my part, but for whatever reason, they did it on my car. It was part of my pre-paid service plan. At one point Tesla said you had to have the services to maintain your warranty, but then backed down on that. I suspect that the car would have been just fine without this service.�
Dec 9, 2015
WMAC Sounds like, originally, the service contract was compulsory to maintain warranty and also provided unlimited ranger service. Now, that's not the case. I'm not sold on the pre-paid.�
Dec 9, 2015
mknox Originally (back in 2012/early 2013) Tesla said that having the annual inspections was compulsory to maintain your warranty. You didn't have to purchase the pre-paid plan, but it was cheaper to do so, so many, like me, did. Tesla also said at the time that purchasing the pre-paid plan was the only way to get hardware and software updates for the car. Another big incentive to purchase the plan. You could get the plan with or without the unlimited Ranger service. After I purchased it, Tesla backed down on the warranty requirement issue and, it seems, everyone gets software updates regardless. The few hardware updates I've had (door handles, defroster vents etc.) also seem to have been provided to those with or without the plan as well.
If I knew then what I know now, I wouldn't have gone with the pre-paid either. I did separately purchase the extended warranty, and I'm comfortable with that decision.�
Dec 9, 2015
WMAC I've read several of your posts on this subject and really appreciate your input. I agree on he ESA. The only thing that's not clear is whether I could opt not to buy the pre-paid service, do the inspection/service bi-annually and still be able to purchase the extended warranty at the 4 year/50k mile mark.�
Dec 9, 2015
mknox After Elon came out with his blog post saying the inspections were no longer required, I decided not to have them done as religiously. My mileage is such that I'd need two "annuals" a year just to make the mileage limit requirements. I figured I'd just use one per year regardless of how many miles I'd driven. Here's where it gets weird: When I went in for my last annual, Service told me that my extended warranty (which I was now in to) might not be in effect because I hadn't had all the inspections done. WTF? No one told me this was a requirement. In any event, they did the inspection and said thay would "see what they could do" about the extended warranty. I think they got me "caught up" paperwork wise.
What's weird is that I can make a post here about some little issue and Service will often call me up to see if I want to make an appointment, but they can't seem to figure out how to call me when my Annual Inspection is due.
Bottom line is you should be able to buy the extended warranty without the pre-paid plan, but you may have to have the inspections done a-la-carte to keep it in force.�
Dec 9, 2015
WMAC I am afraid of that exact scenario. I might see if I can get them to put such in writing before I take delivery. $600x4 ($2,400) + $4k for the Extended Warranty. - at that point, you might be better off not doing any of it and just trading it in and buying a new car @ $50k�
Dec 9, 2015
apacheguy Tesla legally cannot require annual inspections to validate a warranty.�
Dec 9, 2015
qwk Not so for extended warranties. I realize that no one reads what they sign anymore, but it's all in the fine print. That's why the extended warranty is such a crappy deal if one actually reads the terms and conditions.�
Dec 9, 2015
BertL At least here in the US, unlike standard MS warranty, the optional extended warranty terms do require "service as recommended by Tesla within 30-days or 1K miles of recommended intervals". I read into that "annual service" or mileage-based for various things as the Owners Manual suggests, and made a mental note of that difference in "suggested" vs "required" service between basic and extended warranty terms very clearly when I read all the documents before even ordering my MS.�
Dec 9, 2015
mknox For me, getting in early was a bit of a detriment in terms of understanding these things as it was a bit of a moving target back then. I have purchased extended warranties in the past (and utilized them) and not one ever required these "inspections". I just assumed it would be the same with Tesla. I was also given absolutely no information on what the annual inspections entailed, and only recently discovered that they undertake quite a variety of activities depending on the mileage interval. I'm not trying to abdicate my personal responsibility for understanding the contracts I entered into, but do feel Tesla could have done a better job of explaining it to prospective purchasers. Not to mention, the rules seemed to be changing on the fly. For instance, my basic warranty still stipulates that the inspections are required to maintain coverage. I was never provided with an updated copy. All I have is Elon's blog post saying inspections are no longer required.�
Dec 10, 2015
Whitmarsh I'm having a discussion with Tesla here in the UK about whether the annual/12k-mile service is compulsory if you want to use the Resale Value Guarantee or their finance. Please would you point me to Elon's post.�
Dec 11, 2015
mknox The reference is made in this blog post from April 2013. These arethe relevant statements:
- "$600 annual service now optional with no effect on warranty"
"As such, we are comfortable making the annual checkup entirely optional. There is still value to having Tesla look at the car once a year for things like tire alignment, to address a few things here & there and perform any hardware upgrades � our goal is not just to fix things, but to make the car better than it was. However, even if you never bring in the car, your warranty is still valid."�
Dec 11, 2015
bart513 I was bringing my car in next week just for a tire rotation, check the heating as it is weak unless put up to 75 degrees and the rear vents. After reading these posts and having purchased the 4 prepaid service visits, I decided to make it an annual inspection. Even though the car is only 9 months old it has a little over 12,000 miles.�
Jan 26, 2016
theLuggage If you don't get the 4 year service plan, how much does it cost to do the tire rotations?
If I bring the car in every two years, will they just charge $600/visit? Would they charge extra for any parts like windshield wipers or brake pads/rotors?�
Jan 27, 2016
masterjrm My car was totaled last week and Tesla has been sending me in a loop while I try to figure out if I can get a refund for the unused portion of the prepaid service plan and extended service plan. I went from a tesla service center to tesla hq to tesla sales support to tesla technical support back to the tesla service center. They said they don't know the situation for a totaled vehicle yet. As of right now I am regretting paying upfront.�
Jan 27, 2016
andrewket You can. Tesla refunded the full amount of the extended warranty and the unused portion of my service plan in 2014 when I sold my P85+.�
Jan 27, 2016
masterjrm I was told today that they don't know if it will apply to a totaled vehicle instead of selling or upgrading. I had the understanding that I would be able to but there just seems to be a little doubt at the moment. Thanks for letting me know it has been done in at least a few situations.�
Jan 27, 2016
WMAC I'm sure that's deferred revenue and cannot be recognized until the service is performed. I doub they'd want that as a liability on their books forever. Or, I might be wrong.�
Jan 27, 2016
andrewket If tesla allows it when you sell, it would make zero sense to not to allow it when the car is totaled. If that's the game they want to play, tell them you sold it to the wrecker.�
Jan 28, 2016
qwk Yeah, I don't know why Tesla is so shady when it comes to stuff like this.�
Jan 28, 2016
BertL I personally don't see it as "shady" or Tesla trying to hide something, as much as its just another example of Tesla's lack of operational organization. Today's owners expect a lot more attention to details like this than perhaps the earliest adopters did when Tesla was only a start-up and could almost hand-manage exceptions with a smaller number of owners. With more than 100K vehicles produced -- and growing rapidly -- they have a lot of catching up to do dotting the i's.�
Jan 28, 2016
masterjrm I agree that it is a little lack in operational organization and lack of distributed communication.
I was told today that they just found out that it can be done. However, they are a little uncertain of the process and what all documentation is required. By the time my insurance finalizes everything, I'd imagine Tesla will know what needs to be done.�
Jan 29, 2016
BertL Glad to hear you have received positive confirmation. The paperwork can follow.�
Jan 29, 2016
theLuggage Just bumping this post, hoping someone has an answer. I have about ten days to decide to prepay for the service. (I'm leaning against it at this point.)�
Jan 29, 2016
BertL Why not just call your SC?
Some people have reported here that rotations are free -- but that's not documented somewhere so your "mileage may vary" as to if it's during warranty only or just because you have a MS. IDK for sure about your every-two-year question. Some service items like flushing battery fluid is only done every 2 years so don't know if that's included or not with a $600 fee vs if you have prepaid, it is for sure included; Reports upline in this thread and others are alignments are only free with prepaid service, so unsure if that would be part of the $600 or not; I suspect wiper blades are included -- they are with the prepaid. Personally, I'd call your SC and ask.�
Feb 1, 2016
masterjrm When I got home today I saw that my credit card received a credit from tesla in the amount corresponding to the unused annual services. No documentation was filled out on my part and I hadn't heard any information from tesla indicating a pending transaction but it seems like they went trough with it anyways.�
Feb 2, 2016
BertL Great News. Tesla comes through doing the right thing. Thanks for reporting back.�
Feb 2, 2016
BozieBeMe2 I find that Tesla's service plans rather costly for a car that has been touted to be "less maintenance and trouble free".
After dealing with the Big Three for over forty years, Tesla was like a breath of fresh spring air, in the regards of how they treated their customers. Now, I am beginning to rethink my Tesla Fever. There is so much confusion and wiggle room in these agreement's, that I am in dread, anticipating any kind of future failures with our Baby!
Right now, I am seeing the same type of Big Three mentality. When I reach out to my Tesla contacts, concerning basic questions, we never seem to reach a live person. Where is the Family support that was portrayed, when I was buying? I sure am thankful for TMC, at least here I find answers.�
Feb 4, 2016
TaoJones The variability in owner experience is a problem. If largesse is to be granted to some, then it should be granted to all - not used as some lever for inclusion or exclusion. At best, it shows a significant weakness in management style since this is a completely avoidable problem with clear and unambiguous communication. Instead, what's in writing says one thing and what happens, depending upon whether your dice roll was favorable that day or not, can be 180 degrees different. That tends to piss people off when those people care about accountability, predictability, consistency, and all sorts of words that end in 'y' - such as money.
There really is no excuse for this, and as one owner and shareholder, I'm tired of it, to the point that I'm pretty much resigned to walking away from the car at 50,000 miles. Definitely not the plan when I bought the car, arranged financing for the car, or invested considerable aftermarket dollars therein. However, open-ended service visit costs *after paying $4000 for an ESA plus plus plus* are silly.
I should note that I've been on the receiving end of such aforementioned largesse, but the resultant word of mouth is significantly muted because I shouldn't have had to wonder about it in the first place. You don't get quite so many points for solving a problem that you created in the first place. In other words, for the rose-colored-glasses-impaired, it is far better to run a smooth ship than to run it aground repeatedly and to then avoid sinking most of the time.
While I'm on the subject, and while I understand the mindset behind not offering a 100,001-150,000 mile warranty or ESA, and while I understand why CPO owners only get a 50,000-mile warranty from the point they buy the car (see the connection there?), it would go a LONG WAY toward boosting confidence in the car if Tesla offered such a 100,000-150,000 mile warranty or ESA for original owners at least (as a reward for their longevity if nothing else). Tesla could even make such a program VIN-dependent, which rather puts the company's money (or ours, since we'll pay for that extended coverage one way or the other) where its mouth is. Translated, that means for all VINs past, say, *50000 or *100000, there is now an option for said ESA. Which reflects the company's confidence in their words about improved product.
Hint, hint.�
Feb 5, 2016
BertL I don't disagree with much of what you say. I'm also sorry about your customer dissatisfaction having gotten to where it is. Mine is also beginning to head in that direction. Hopefully though, you've expressed your concerns in a business-like manner and a documented form (email, snail-mail, or on a SC Invoice) directly to Tesla as I have, so hopefully eventually mgmt will see the growing concern from their owners.�
Feb 5, 2016
TaoJones Heh. You may certainly rest assured that my feedback has been, and will continue to be communicated in a "business-like" and "documented" manner. The next shareholders' meeting should be interesting as well.
Big picture remains good, short-term friction equally annoying.
The company will hit a home run with the Model 3 (hugely exciting) and beyond. Some people won't be happy until there's a pickup truck with a 400-mile range. That's fine. That day will come.�
Feb 8, 2016
Wackybroad So I ask quite humbly...is this a car for the rich only? Are there issues that will likely cost a fortune as the car goes over 50k? I can afford a CPO but am quite nervous to make the plunge when I read threads like this.
Anyone care to offer a thought?�
Feb 9, 2016
BertL As long as it works, it will be great and you won't be disappointed.
- Challenge with all luxury brands -- some more so than others -- is price for parts is high, so if you end up needing any after warranty expires, it can hurt big time.
- Tesla has less components when you talk about an engine/motor, but Tesla still has mechanical things that can wear or break: windows, door handles, steering wheel up/down/in/out, mirrors, mechanisms to lift and keep open the frunk and trunk, wheels, 12V battery, etc., and there is a huge dependence on electronics and software that drives it. Spend some quality time to read other threads here about specific issues some people are having -- but it appears to a large degree more recent builds are doing a lot better than the first off the line from a few years back -- so that could influence at least me if I were buying used, as to how old my MS really was if I bought CPO.
- MS has been available for 3 years, so as to long-term reliability, it's a lot of opinion -- not fact -- how it will hold up over the long term. Other luxury brands have different models and MYs with varying reliability, but you can come to your own general conclusion with a history of their longer-term reliability in the brand. Not really so yet with Tesla, just because it's a young company with new products.
- With other makes, you have options where to get service done and to varying degrees may have options with 3rd party parts if needed -- not so with Tesla in 49 of the States at least right now, where taking it to a SC and using Tesla parts is the only option unless you are comfortable with literally doing DIY. Check other threads for examples of people trying to put used 17" display into their MS on their own, and other larger service items.
- If you happen to have an accident in your MS and need body shop work, that can cost big time and Tesla does not appear to always be super responsive providing parts to even their own certified body shops -- see other threads on all that.
All that comes across like doom and gloom ... but it seems you asked for a sort of reality check, so there are a few quick considerations off the top of my head (I know people will jump in with comments on each, but I tried for once to not write a book to head them off with this post of mine�
Feb 9, 2016
NOLA_Mike Don't all the CPOs come with the extended warranty to 100k miles?�
Feb 9, 2016
BertL The CPO Page indicates: "Every showroom and pre-owned Model S comes with a 4-year, 50,000 mile warranty".�
Feb 14, 2016
Screwbal I just read that alignments are no longer included in the service plan (not that everything online is true). Does anyone actually know if this changed for sure and if the change affects everyone from those of us who already have a extended service plan, or just new people who are purchasing one now that they changed the rules on them (no longer transferable etc...)�
Feb 14, 2016
bareyb I used one of my prepaid services last week and it was still included, but they told me that the alignment is no longer included in new Service Agreements.�
Feb 15, 2016
BertL It was never in writing as part of the standard contract to begin with. I checked with my DS before ordering and before purchasing my service agreement last October and was told alignments would be done for me if needed as part of annual service. Others as you may have read here have the same experience with what I'll term "legacy" agreements. My personal take is that now that agreements have become more specific, if owners buy since the change, you are under those new terms and alignments are extra cost. If you want a definitive answer for your specific situation, I'd suggest you contact Tesla Tech Support or your SC.�
Feb 15, 2016
f-stop When I was in the SC back in Dec inquiring about various details of the prepaid service plans, I was told the same thing i.e. that alignments would be done as part of the annual service. I purchased the 4yr prepaid plan at end of January, and the agreement document they then sent me clearly states that wheel alignments (and tire rotations) ARE included in the annual service, however they must be done at a SC, and can't be done by a Ranger without extra cost.
OTOH, the same paragraph describing all the various services covered also has the very clear wording "subject to change by Tesla at any time and without notice, in its sole discretion". So there is that...
Perhaps there are geographical differences in coverage (I'm in Canada and my agreement is with Tesla Motors Canada) - so this may not match what the service plan agreement says in the US. I notice that the header of the document I received is marked "CANTSPA032013" which I interpret to likely mean the Canadian Tesla Service Plan Agreement dated Mar 2013. I inquired several times and was told this is the latest version of the service plan agreement.
I have a SC visit scheduled next week to check some misbehaving ultrasonic sensors - I will ask them again about the wheel alignments.�
Feb 15, 2016
NOLA_Mike Wasn't sure if this was posted yet:
Tesla says the restrictive new changes to its service plans were posted by mistake
�
Feb 19, 2016
nctalkinghead This is from the MyTesla page in my profile. I have 2 days remaining to purchase the service plans. Today's website information indicates they now have 3 plan options: 3 yr/1325; 4yr/2100; 8yr/4000. Each plan is 12,500 intervals. The plan includes a "wheel alignment check" which I guess could me they will do it...or it could be "Man, you need to have your wheels aligned."
A. Tesla�s Responsibilities
Tesla agrees to provide three, four, or eight (as applicable based upon the purchased Service Plan option) regularlyscheduled maintenance inspections at a Tesla Authorized Service Center at the intervals (whichever occurs first)specified in the �Service� column of the Plan section of this Agreement.
Notwithstanding the date this Agreement is purchased or becomes effective, maintenance inspections must be performedwithin 1,000 miles (1,600 kilometers) or 30 days of the specified maintenance intervals for Your selected Plan. Anyscheduled maintenance not completed within such time will be forfeited and no maintenance inspections will be added asa replacement for any such excluded maintenance inspections. The regularly scheduled maintenance inspections shallinclude the following (subject to change by Tesla at any time and without notice, in its sole discretion):
- Vehicle inspection;
- Replacement or repair at the time of inspection of normal maintenance items, excluding the 12V battery, brake pads,
and tires;
- Wheel alignment check; and
- Tire rotation.
�
Feb 20, 2016
Sandy My reading of the new 3 year plan is that it costs about $442 per visit (x 3 = ~$1325). The 4 year plan winds up costing $525 per visit and costs just under $800 more for the extra year. This means that if I buy a 3-year plan and pay $600 for the 4th visit, I've still saved money over the 4 year plan. Am I missing something???
Sandy�
Feb 20, 2016
bmah Yes you are, that fourth visit is $900, not $600. Service visits now cost differently. See the table at:
Service plans | Tesla Motors�
Feb 20, 2016
liuping I checked today and the My Tesla / Service sign up page now shows only a 4 year plan active on my car, even though I paid $3800 for 4+4 service plan on November 5th, 2015.
I sent an email to see what's up, but other people may want to check and make sure their page shows what they paid for is active.�
Feb 20, 2016
BertL Mine looks different that it has in the past, but still reflects the aggregate of what I signed up for, i.e. 8-years of prepaid service, and an extra 4-years of the service agreement (aka "extended warranty"). I still have to click the "Services Signup" button on my main page, and online "read agreement" links still reflect the newer terms we've been discussing -- not the ones in effect when I purchased in October. Online, for me it now shows:
Pre-paid Service Plans
- 3-year Plan - Prepaid
- 4-year Plan - Active purchased 10/5/2015
- 8-year Plan - Prepaid
Extended Service Agreement
- Active purchased 10/5/2915?
...and I'm not personally worried for myself with what I see, especially as I have hard copy versions of terms for both agreements in effect when I purchased, as well as confirmation Tesla emails when those transactions went through with date/time stamps.�
Feb 20, 2016
Beryl Only 4 years show active but my 4+4 service plan receipt is among the MyTesla uploaded files (12/12/15). I'm not a bit worried since I also have my receipt stored in personal cloud drives.�
Feb 21, 2016
Sandy Bmah
Thanks! I sure missed that. I was told every service visit was $600 when I placed my order 3 weeks ago.
Sandy�
Feb 21, 2016
JeffS They used to be. I paid $600 for the 1yr...in December. Yay me.�
Feb 25, 2016
Evee mine also only shows 4 years active even though i purchased 8�
Mar 11, 2016
SoCal_Cyclist I'm not sure I see much value in the prepaid service plans unless the cost of service is going up in the future years. On the 3 year plan I think you save $175, but you have to pay $1,350 up front. It like a 12% discount for paying upfront 3 years. Doesn't seem compelling. Curious as to others views.�
Mar 12, 2016
BertL It's been discussed many times upthread, and there are many opinions.
IMHO:
...but you'll find other people taking contrary views to one or more of each of my personal considerations -- most of which have been discussed many times in this and other threads. Good luck with your decision.
- the Tesla discount is more than I can make leaving the same money in a non-risky investment account
- I like the fact I can budget costs to maintain my vehicle except for tires for it's life with me, and could come up with the additional cash to prepay for service at the time I purchased my MS
- I will not be adding more than 12.5K miles/year on my ODO so I should be able to stay on an every-12-months use of the plan
- I believe in having Tesla perform preventive service on my vehicle for the many subjective benefits I see that potentially providing -- on the other extreme, some owners may be happy to have zero preventive service performed during their (relatively short, or leased) ownership, but that IS NOT me
- I like the ability I have to transfer unused prepaid service appts to a new private owner of my MS (I purchased my contract 10/2015)
- and I personally suspect labor rates will continue to climb in future years just as it does with most other types of services across the USA. I doubt Tesla can be successful not giving raises to SC and service-related personnel, or avoid things like lease and tax increases for all their facilities for the 8 years I have prepaid service -- which if Tesla stays true to not making money off of service, means they will have to increase rates to deal with their increasing costs
�
Mar 31, 2016
liuping My Tesla page does not shows 4+4 Prepay Service is active, but the Read Agreement link points to the new agreement, not the one active when I purchase the agreement.
I just noticed it no longer includes 8 years of roadside assistance. I cannot find a PDF of the original agreement and it's not my Tesla/My Documents. Can some one post it if they have a PDF copy of the old agreement?�
Apr 1, 2016
BertL You're not unique with My Tesla not presenting agreements that match what you signed-up for. I'm personally beyond that.
I don't have a PDF, as I wasn't smart enough in my "early Tesla days" to keep one when I signed-up (assuming Tesla would have done that for me), but I do have scanned pages from hardcopy I kept of both the Service Plan and ESA that were in effect as of 10-5-2016 when I signed-up. Here you go -- unfortunately you'll have to read instead of search!�
Apr 2, 2016
liuping Thanks. I'm not really worried by the changes, but I would like to get the 8 years of roadside assistance I paid for.
It looks like the agreement does not mention the roadside assistance anyway. That must just have been on the web page.
Hopefully they just do the right thing and honor the 8 years. The San Diego Service Center has always gone above and beyond. I hope that continues and other service centers will do that same when traveling.�
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