Dec 16, 2014
jstepy +1!
You know when I missed autopilot features by 4 days I really didn't complain... I understand technology will always be improving and I took the loss like a big boy and eagerly ordered the P85D.
Being in Southern California I didn't even order the cold weather package but honestly the way the whole heated steering wheel is being handled as well as the lack of communication has really left a bad taste in my mouth.�
Dec 16, 2014
sundoc I'm still in there with you. Went into production Nov.24...�
Dec 16, 2014
sandpiper Yep. Nov 27. Lots of company in here yet methinks.�
Dec 16, 2014
zzzzdoc Mine went "production complete" today. Delivery scheduled for Dec 27th.
Who knew it took 21 days to build a Tesla? Maybe they should redo that video in slow motion.�
Dec 16, 2014
RAW84 Still in production here since 12/6.
I haven't been in contact with my DS, however, I've just been patiently waiting, feeding my itch by reading stories on here and such. I'll call tomorrow if nothing changes. Still holding out hope for a pre-Christmas delivery.�
Dec 16, 2014
Andyw2100 I was never in the black hole myself, but was there with you guys in spirit, and will be happy to chip in for pizza, if we really make that happen somehow. I agree that there probably needs to be some sort of contact with management so that it is a positive and not a negative.�
Dec 16, 2014
sundoc Out of curiosity. I wonder how many of the black hole dwellers who've recently come out, had emailed Jerome? And how many came out without an email sent to Jerome?
Wonder if there is a correlation.�
Dec 16, 2014
LaTache Stuck in production since 11/25, 3 weeks today and still with no update. Going to try and cancel and reorder today.�
Dec 16, 2014
flowbee Christopher Nolan let me borrow some of that 5th dimensional tech and I escaped the event horizon:
"Production CompleteYour Model S is being prepared for pickup or delivery."
�
Dec 16, 2014
benjiejr If it helps any, I did not send an email but I received a call yesterday from my DS with the seat swap offer. I accepted. It completed production last night and was put on a truck. No delivery date set yet.�
Dec 16, 2014
andrewket Help say thanks to the factory employees
^^^^
Click there�
Dec 16, 2014
gg_got_a_tesla I didn't email Jerome but, was fairly persistent with my DS, emailing every other day for the past couple of weeks and calling a couple of times a week.�
Dec 16, 2014
sundoc Yeah my DS has been great, but unfortunately he has limited info. I know there are several D deliveries taking place this week (ppl not on our spreadsheet) and a couple of other Torontonians from our sheet are getting theirs soon (Osama and Andrew). So hopefully mine can't be too far behind.
Thanks for for the feedback everyone.�
Dec 16, 2014
Firewired Ben, did you get confirmation re being put on a truck? Mine also completed, and was now being inspected. No email by me, same call regarding seats.�
Dec 16, 2014
randompersonx I did email Jerome, but I honestly don't think it has anything to do with what cars left the blackhole and which did not. There clearly seems to be some correlation to delivery location (batching for trucking).�
Dec 16, 2014
benjiejr Hello Rich, yes, according to my DS it was put on a truck last night and is heading east. No more information regarding how long it takes or when we can schedule delivery. Hope to hear more information later today.�
Dec 16, 2014
OConnorStP Question to those who have reordered: Have you been able to roll over your deposit, or did you lose it when you cancelled? I'm trying to determine the trend as I enter the "reorder" process myself. Started production 1-December, still in production.�
Dec 16, 2014
cwood Tesla has had my $130k since 12/4, but I'm still in the black hole. They will clearly miss the promised delivery date (before my holiday travels) but still no communication from my DS. I'm a huge Tesla fan, but at this point I'm pretty disappointed.�
Dec 16, 2014
GonzoDad I came out of production today. I did email Jerome last Saturday, proactively stating that I would gladly take the standard seats if it would expedite delivery. I also emphasized that we needed the car before leaving for a 2 week vacation on the 26th, and that if it did not get on a truck by early this week that probably wasn't going to happen. I did get a quick and cordial response from him, but it was not specific. He acknowledged the seat request and stated that they would do their best to meet our desired delivery date. He also cc'd my DS and a couple of individuals in global delivery.
Whether it made any difference, I'm not sure, as I didn't receive any additional specific followup before coming out of production. IMO it can't hurt to send him a quick email, especially if you have extenuating circumstances.�
Dec 16, 2014
ksnowdon I'm still here as well. Went into production on the 21st. I called my DS yesterday and took the seat swap offer; hoping to be completed in the next day or two as she stated that the car was completely done (with the wrong seats).�
Dec 16, 2014
Rossh Fellow P85DBHers,
I talked to my DS.
He responded to my request on an update on the car with "Your car is in general assembly, we are just taking it slowly on the P85D's to make sure we get them right."
I stopped him there and said that it was clear from the tracking going on in the forum, that is just not a true statement. There are many cars that went in well after mine (and many others here) that are getting completed in 4-5 days. So something specific to the cars started between 11/22-11/30 is going on here,.
He said he understood my concern and said he would make a request to the factory for someone to go and find my car on the floor to figure out what is going on.
I proactively offered that I have heard that the next gen seats are causing a delay and I would be happy to take the regular seats now and the next gens later. He then advised me that there was a note on my order saying that I wouldn't be getting the next gen seats upon delivery. Interesting that they just made that call without asking me, but I didn't complain since I was offering to do that anyway.
So I await hearing on the update from the factory floor, which should come by the end of the day. Apparently there are multiple requests for floor tracking right now.....
Ross�
Dec 16, 2014
LetsGoFast Although I'm still in the black hole, I just spoke to my DS and she assures me that I'm in the final final inspection and that she is pretty sure I'm going to be released to shipment today. She also says that I am one of a fairly small number of cars that will be shipped with next gen front seats and old gen back seats, like many of the test drive units. She says that in Raleigh there are three such cars coming where the rest of them will have performance seats front and back. She didn't offer any insight into why some were that way and some were the other way. I'm holding a scheduled delivery date of 12/27, but I'm pretty sure I will show up down there whenever the car does.�
Dec 16, 2014
gpetti I have been able to do this.
What might be more contentious is that my first order came in at $143,000 CDN and the new price is $146,000. Although I voluntarily reordered I'm hoping that the mitigating circumstances will influence this discussion when I have it. I probably should have broached it when I first asked about reordering but I was initially only concerned about my deposit.�
Dec 16, 2014
andrewket I just called one of my DS's to get more information on this. I wasn't told anything about a price increase during my re-order discussions. Perhaps its a CAN<>USD price fluctuation? DS wasn't aware of a new price book, but is looking into it.�
Dec 16, 2014
mrElbe Just for fun I re-configured mine and the amount is exactly the same. Looks like you previously ordered in the initial window when base P85D price was CAD$ 99,999.- and a few days later is was raised to CAD$ 103,000.- That would account for the $ 3,000.- difference.�
Dec 16, 2014
RAW84
I didn't realize they raised the price by $3k. I now at least take some solace in the fact that I'm 'saving' $3,000 by spending some time in the hole!
I also didn't realize they stopped selling the P85. If you want the P, gotta take the D, now�
Dec 16, 2014
gpetti And now here I am again watching my dashboard waiting to get a VIN number - scary d�j� vu�
Dec 16, 2014
andrewket Was it only the Canada cars that were priced 3k less early on?�
Dec 16, 2014
jmmcalpin I was able to roll my deposit over to a new order.�
Dec 16, 2014
RAW84
Just priced mine out, it's $3k more now than it was when I ordered. And I'm in Boston.�
Dec 16, 2014
andrewket And the price difference is on which line item?�
Dec 16, 2014
svp6 No change in price on my order in Minnesota.�
Dec 16, 2014
RAW84 Actually, my mistake, I had selected the wrong winter tire package, the prices haven't changed�
Dec 16, 2014
JST In the "these kinds of supplier delays happen all the time" column, here's a similar story about Challengers. Dodge delaying Challenger Hellcats ordered with satin black hood - Autoblog
Sounds like the comms from Chrysler haven't been much better than the comms here.�
Dec 16, 2014
Jgdixon Mine just moved to your Model S is being prepared for pickup or delivery.�
Dec 16, 2014
gpetti Nice!
I might have to stop reading these threads at some point. My happiness at seeing my fellow early adopters popping out of the black hole will probably just turn to pure envy at some point, followed by regret, denial, anger.....�
Dec 16, 2014
RAW84
....but then comes acceptance.�
Dec 16, 2014
flyboyzz1 Haven't had many 'hole'rs' finish today like we did yesterday....�
Dec 16, 2014
NOLA_Mike Day 23 of "In Production" here - still no movement and still radio silence from Tesla on any delivery date while humpty dumpty gets put together again...�
Dec 16, 2014
jgsuperstar29 I think I'm already to that point - 25 days and counting. No news. Watching Andrew's delivery thread and seeing more cars start and finish production is starting drive me insane, when all I want to do is be able to drive in insane mode! Plus I keep refreshing my "My Tesla" dashboard once or twice an hour expecting a different result - isn't that the definition of insanity?
(and yes I realize I sound like an impatient spoiled brat saying all this so I apologize, but if I said if my happiness for others wasn't devolving into extreme jealousy, I'd be lying!)�
Dec 16, 2014
EarlyAdopter Hallelujah!!! 22 days stuck in hole. Been clicking "refresh" every few hours. Finally flipped this afternoon.
Production Complete
Your Model S is being prepared for pickup or delivery.
Happy happy, joy joy!�
Dec 16, 2014
AlMc Happy for anyone getting ready to accept their Tesla, especially those that have been in 'the hole'.�
Dec 16, 2014
LaTache Bittersweet news for you after being in the production "hole" for 23 full days (11/25) my dashboard just switched in last hour to Production Complete. No email yet. I told my DS today I was cancelling and reordering tomorrow. She was very nice, checked my car with the factory and said log jam from first batch is quickly ending, but she knew nothing more. I was not happy, but now I am. VIN 64193, who would think I would have my VIN memorized, crazy emotional experience. Now how long will delivery take to Chicago. Good luck all, I think you be much happy by the end of the week if not before...Yippy!�
Dec 16, 2014
Dbitter1 @LaTache.... I was told by my DS today that it needs a day or so to "arrange transport" (mine flipped Sun afternoon, so take that for what it is worth) and then 7-10 days to get to Chitown. They speculate next week may be an option... but I'm not getting my hopes up for a Christmas present. Here is to safe travels to yours... there are I think three others on the spreadsheet also coming here.�
Dec 16, 2014
LetsGoFast I finally broke down and emailed Jerome, who told me that my car would ship Wednesday or Thursday, although the dashboard still says I'm in the hole.�
Dec 16, 2014
ksnowdon Whats his email address? I'm at the end of my rope here.�
Dec 16, 2014
sundoc I've opened my email several times today with the intention of emailing Jerome and quit each time!
Going for a test drive of the D tomorrow... will speak with my DS (though we speak regularly anyway, great guy) and then see what happens.
I'm happy for all the other black hole dwellers climbing outcongrats people!
�
Dec 16, 2014
DGEN4 12/4 production date; status updated this afternoon to "Your Model S is being prepared for pickup or delivery!" Scheduled my pickup at the factory for 11 am this Saturday. Can't wait!�
Dec 16, 2014
andrewket Has anyone from the hole (ok, we need a better name and/or a support group) received their car yet? I'd love to hear first thoughts on build quality, paint quality. etc.
The reason I ask is that it looks like someone at Tesla was listening, and they are trying to get me my car the day before I leave for my trip. If they can pull it off I won't re-order, but I'm still very concerned about built quality.�
Dec 16, 2014
AlMc Name change suggestion. Supernova Group�
Dec 16, 2014
randompersonx Wouldn't MarcG technically qualify?�
Dec 16, 2014
billarnett My reordered was confirmed today. It feels good to be out of "the hole" . My deposit was rolled over. And my DS promised verbally that i would indeed get a heated steering wheel. He was a lot less clear about the date though, maybe by February...�
Dec 16, 2014
LetsGoFast 
*happy dance*
- - - Updated - - -
I received an assurance that the only items that required rework on my particular car were confined to the seat assembly. I'm not completely convinced that the assurance I received was accurate, but if true it is very reassuring. I'm not especially concerned about the build quality as far as the seats go.�
Dec 17, 2014
sandpiper It's just a car guys. :biggrin:�
Dec 17, 2014
NigelM Time for an appropriate (and amusingly bad) movie trailer:
�
Dec 17, 2014
andrewket That was awful. Just awful.�
Dec 17, 2014
jmmcalpin Congrats, maybe our cars will be on the same truck! Great news, let me know what your delivery date is, mine is currently 12/23 but until it gets on the truck they are not sure.�
Dec 17, 2014
GonzoDad LetsGoFast congrats! Sparky saved you a slot on the truck, and is ready for the long ride eastward! :biggrin:�
Dec 17, 2014
randompersonx Has anyone on the east coast actually got a delivery schedule set up yet?
My DS is somewhat less than proactive about communications, so I don't really know what's up -- but I still don't have a delivery date even after the car completed two days ago. (Note: I am not saying 'omg must deliver now', I would just like to be able to plan the next two weeks to figure out when I need to be near the dealer, and when I can visit family hundreds of miles away).
In fact, I still don't even have my final paperwork (which others posted about having weeks ago)�
Dec 17, 2014
patp My car just went Production Complete! Been in prod since Nov 26th�
Dec 17, 2014
LaTache @Dbitter1. Since yours flipped Sunday and today is Wednesday, any update expected delivery date and if currently in transit? Some say when running smooth Chicago deliveries take 3-5 days and 5-7 is the norm. Is it true, once in transit, DS can track it in real time? Can you tell I am anxious? :love:�
Dec 17, 2014
cwood Well, my dashboard still says "In Production" but I talked to my DS last night and he said it's in final inspections. It won't be delivered before I leave town for the holidays so it looks like I'll be flying home for a day to pick it up.�
Dec 17, 2014
Glitch Why is everybody making a big deal of this black hole? When i ordered my Audi A4 back in 2012, on the moment I bought it I had to wait 6 months without ANY status updates, 2 weeks before the car was delivered the dealer emailed me for the payment. It is normal to wait�
Dec 17, 2014
GonzoDad I have not. My DS indicated that they don't set a date until the vehicle is on the truck, which I understand since it probably avoids a lot of rescheduling. It's been 2 days for me as well, so hopefully that will happen today!�
Dec 17, 2014
wk057 DS just called and we scheduled delivery for 12/22 in the morning.
Looks like I'll be driving up probably late Sunday in hopes of avoiding a little bit of traffic, although probably not...
So, 5 day countdown begins now.�
Dec 17, 2014
zzzzdoc Just saw Interstellar last night. When they were in the black hole I looked very carefully. I didn't see any Teslas, FWIW.
Just one more observation regarding time and relativity. And we all know time has been warped waiting for these cars.�
Dec 17, 2014
jstepy Well mine finally switched over to being prepped this morning... still in talks with canceling and re-ordering. Very torn on what to do.
Since I am leasing and going on vacation from the 26th to 12th I really don't want to take delivery and pay for a car that sits in my garage for 3 weeks...
So I am thinking either of these two options right now:
1 - Take Delivery of vehicle as is in January and take the seat credit. (I don't want to make higher monthly lease payments for a seat that may take months to come)
2 - Re-Order and take delivery with the Next Gen Seats in February.
I was really leaning towards #2 but now seeing my dashboard update I am getting excited again to just drive the thing.
I have sat in the next gen seats and they are very nice but I figured after my lease is up I can enjoy the NextNextGen Seats right?�
Dec 17, 2014
mastaace I think it has to do with access to information on the Tesla website. When I ordered a custom Range Rover back in 2012, it took about 4-5 months to deliver. There was no site I could log on to. There were no "black hole" forums or Excel spreadsheets where I could see what VIN numbers were being built. All I could do was sit and wait. I was on the verge of forgetting I had even ordered the car when I got the call from the dealer saying the car would be delivered in a few days. Now that I have access to see the progress of my P85D, I am addicted to checking on an almost hourly basis. I read the forums, I call and pester my DS when I get new information from the forums, etc. I guess that's one of the perks or weaknesses (depending on how you look at it) of online ordering with real time status updates. You see the same behavior with Ebay, Amazon, etc. You are correct when you say it's normal to wait. But the adoption of online ordering by Tesla just changes how we wait
- - - Updated - - -
Awesome news!!! I know it's been a long wait for you...but it's all about to be worth it!�
Dec 17, 2014
LetsGoFast My delivery date is currently set for 12/27, but I have absolute assurances that if the truck gets there sooner, I'll pick it up the next day.�
Dec 17, 2014
randompersonx When I ordered my BMW back in 2004 there was online tracking, so it's nothing new. Through multiple orders with BMW and Porsche, my Dealer always stayed in touch with me, including providing updates when the car had to be stopped at the port for a replacement of all seatbelts (very similar issue to the airbag issue). The wait in that case was a month, but I was not kept in the dark.
And, today we live in a world where the overwhelming majority of consumers expect to be able to track UPS, USPS, FedEx, etc for a $0.25 battery sent from Amazon Prime. It's not surprising people expect to have SOME information on their $130k car. The spreadsheet did make it more obvious what happened, but even without the spreadsheet, I would have noticed the car sitting in production for 3 weeks.�
Dec 17, 2014
mastaace Maybe I just didn't ask Range Rover about online tracking when I ordered it back in 2012. I'm glad I did not know about it because the wait would have been painful. I just let the car arrive when it did, realizing that I would get a car at some point. It doesn't help that I have more free time now. It is interesting that we are talking about delays on the order of weeks...though it seems longer than that!�
Dec 17, 2014
jstepy Well so much for me staying strong and re-ordering etc. I CAVED... taking delivery this Saturday at 2 pm.
Very excited.�
Dec 17, 2014
Vitaman Don't look at it as caving.
See it as not cutting off your nose to spite your face!
Congrats�
Dec 17, 2014
gpetti I think its clear that the power of a forum like TMC, while invaluable, gives us sufficient information to know that while we are waiting, other owners who ordered after we did are getting deliveries -thus we knew that there was something different going on with our cars. In my case I was already talking to my DS about delivery (regardless of what the dash said) and it was actually the dashboard that told me the car was going back into production - before he had even been told. Then a day later he had to tell me that in fact my car was not on a truck but was being delayed and he had no idea why - or when it would now be delivered. So to compare with mastaace example, if the dealer said the car would be delivered in the next few days and you had completed payment, insurance, registration, booked a wrap appointment etc. and then a day later he called and said it was not available anymore and he couldn't tell you why or when it would now be delivered, then two weeks later the situation was still the same, that would be equivalent. I guess a company promising a car in December and then slipping the dates is not that unusual but I would get annoyed whichever company it was, particularly if I was planning around it (though I only did this when I had been told it was shipping). There is no reason I would be less annoyed because the company is Tesla. If anything I suspect I hold them to a higher standard because overall I see them as above the usual company shenanigans - and perhaps because I spend a lot of my time evangelizing for the company I'm a tad disappointed. I know this is naive - but it may explain why I (and others) may seem excessively annoyed.�
Dec 17, 2014
LetsGoFast My Porsche dealer is absolutely terrible at everything except throwing parties for new releases, but they did a great job of keeping me informed about the status of my order.�
Dec 17, 2014
mastaace I totally get it gpetti. I have followed your posts and would be very annoyed at this process if I were in your shoes. Sometimes ignorance about the whole production/delivery process makes the situation a tad easier to deal with. That's still no excuse. If Tesla offers an online site where they are willing to allow customers to view the progress of their orders, they should at least offer their customers some (prompt) explanation when things move backwards in the process. I understand they are a young company and any negative press could really hurt the company...but we are quick to give them a free pass because of their awesome product.�
Dec 17, 2014
dsm363 Congrats. You made the right choice I think. I wouldn't expect the next gen seats to take more than a month or two to make it your way so not too bad. You get to enjoy the car while you wait.�
Dec 17, 2014
Rossh My DS called this morning - he advised that the reason my car was stuck in production was because of not having next gen seats in stock and as he told me the day before, I would be getting napa seats and then the next gens would be installed when they arrive.
I thanked him for the increased clarity, but I was still confused by the literally dozens of P85D's with theoretically the exact same issue were getting produced while mine and about 20 other cars sit in production limbo. He didn't have an answer but said he would have his manager call me. Which I am waiting for now.
The reason I am less than sanguine about this is that I was sold on upgrading from an 85D order to a P85D order on the basis of 1)Keep the Green Color and 2)Get it in 2014 and right now 1/2 of that pitch is looking highly suspect. My life will go on if they don't make it and I have a high class problem to be worrying about delivery of my 6 figure car, but I do feel Tesla should be doing a better job given how they sold me the upgrade.
I decided to email Jerome, figure I have nothing to lose on that front. We shall see...
Ross�
Dec 17, 2014
flyboyzz1 Status changed from in build to prep for delivery sometime last night between 2AM CST and 7AM CST. Started production on the 24th of Oct.
Still waiting on my DS to call me back to get more details.�
Dec 17, 2014
NOLA_Mike Mine just changed to "Production Complete". Another one emerges from the Black Hole!
Mike�
Dec 17, 2014
wk057 I'm starting to think that this isn't actually a black hole... either that or we only got close to the event horizon and not further.
Unless we're implying that the P85D is faster than light... in which case, I'm cool with it.
I guess the cars actually in the black hole are the ones where people reordered.�
Dec 17, 2014
EastCoastP85D Paperwork Complete, Wall Connector installed and waiting, now if only my car would emerge from the black hole my Garage wouldn't be so empty.....�
Dec 17, 2014
NOLA_Mike There was definitely some sort of Vortex going on here. And it SUCKED!
Anxiety level down a few notches with the change to Production Complete...�
Dec 17, 2014
Rossh Sizing the Black Hole,
So exported the delivery data spreadsheet to excel at 12:30pm PST 12/17 and played with it, here is the data on the P85D black hole:
� To be a member of the BH you entered production between 11/21-12/5 and waited/are waiting 10 days plus for production to complete
� # Original members of the BH: 68
� # who have finished production: 32
� # who remain in BH: 35 (1 cancelled)
� Average Production Time for those completed: 17.4 days
� Longest that has completed: 24 days
� Longest that hasn�t as of 12/17: 26 days
� # of BHers Exited Production on: 12/16: 8, 12/15: 14, 12/14: 3, 12/13:1, 12/12:2, 12/11:1, 12/8: 1
� If 12/16 pace holds � list will be cleared in 4.5 days
� # of cars who began production after the hole and have been completed: 17
� Average Production Time for Non-BHers - 4.7 days
Okay, got that out of my system.
Ross�
Dec 17, 2014
Badger1982 I'm a Chicago delivery too. Completed production on 12/15 (Monday). DS tells me the car "is waiting for transport". I saw one Chicago car was being delivered today (@Brownbody) but I'm wondering if anyone else who has a Chicago delivery has heard their car is in transit yet.�
Dec 17, 2014
ksnowdon From the spreadsheet it looks like you and me are in the exact same spot; ordered on the same day, confirmed on the same day, went into production on the same day...However you appear to have pulled ahead of me as I am still "In Production"�
Dec 17, 2014
NOLA_Mike Hang in there. I suspect Tesla may be doing some prioritizing based on where they need to go and it takes less days to get from the factory to Phoenix than from the factory to Houston. Pure speculation on my part since there have definitely been "exceptions" to this theory...
Mike�
Dec 17, 2014
Firewired I am nowhere as long as you ksnowdon, but the disparity in production times is confusing as hell. I wish there was better communication. I also have watched recent people flying through, and out to delivery. I am currently on day 11 with no word. (I am doing Austin delivery - so right by Houston).�
Dec 17, 2014
jgsuperstar29 Yup, that's me! 26 days and counting. I think I'm the only person on the thread who has been waiting that long - can I get some sort of virtual WWE-style title belt made? I will gladly hand it off to the next person enduring the longest production time if/when my status ever changes to "Complete." :biggrin:
I emailed and called my DS this morning, but no response yet, so I'm going to email Jerome again. He answered my prior message, posted on page 4 of this thread, so hopefully he'll answer me again, although I think my tone in my second message was a little more heated despite my best intentions of trying to sound as diplomatic as possible...hopefully he'll provide some additional information because his original explanation about the seats (even with the port issues) isn't holding up too well IMO as I see more and more folks escape the hole (with non-next Gen seats - the seat swap option hasn't been presented to me and I don't understand why).�
Dec 17, 2014
sundoc So I'm still sitting here at day 24 and counting. My DS is confident that the car should be here and in my hands by the end of this year... lets see what happens.
At the worst of it, it'll show up in the first few days of Jan.�
Dec 17, 2014
flyboyzz1 My car completed yesterday (or this morning?). Spoke to my DS this afternoon and she said it was prepping for transport via train. She didn't want to give me a date still until it was on the way. I told her to give me a guess and I wouldn't hold her to it and she said maybe Monday or Tuesday. Who knows...�
Dec 17, 2014
ksnowdon Thanks, Mike. Writing Jerome last night has produced results...I emerged from the blackhole at 3:10PM this afternoon and I should have my car by Saturday or Sunday. So relieved to finally not have to check the damn webpage every ten minutes like I have the last couple of days. Hope you enjoy your new car.�
Dec 17, 2014
randompersonx Just got a response back from my DS, saying that my car is still being prepped for shipping, and he has no idea what seats will be in the car, and has no way of knowing until the car is delivered.
I also still have not received my final finance paperwork, despite asking several times.�
Dec 17, 2014
andrewket Call HQ and ask for the paperwork.�
Dec 17, 2014
pdx I'm tied with you, entered on 11/21, but I actually went Production Complete on 11/26. My original delivery date was scheduled for 12/2. That came and went with no ETA. I didn't receive the message Jerome sent everyone, I read that here. I also never got an option on the seats, again read that here. I seem to have more info than my DS. Yesterday I saw some Seattle deliveries scheduled for Thursday so I called my DS to see if I might be on the same truck. He said he'd get back to me before end of day. He did call back, but he said he had no information. FILO.
I emailed Jerome tonight. I'm really considering cancelling and reordering like gpetti and a couple others have done. I don't really mind waiting that much to get an off the production line car with the heated steering wheel option.�
Dec 17, 2014
Andyw2100 That doesn't make any sense.
You're reading posts from many people here who are finding out well ahead of when their cars are arriving at their pick up locations what seats the cars are coming with. It sounds like your DS just needs to dig a little deeper.�
Dec 17, 2014
Firewired Could someone PM me Jerome's email please?�
Dec 17, 2014
island Exactly my issue - especially with leaving a bad taste about the "Tesla Motors buying experience" which should've been exciting the entire time. Communication is key, Tesla.�
Dec 17, 2014
Denarius My car which entered production 11/24 flipped to complete today. DS called me shortly after to give me final documents and pay button now active.�
Dec 17, 2014
gpetti I thin you and I have the closest situations though I guess you're didn't slip back into production again. I think so far I may be one of only a couple of people who have stuck with the reordering process. Interestingly, no one tried to talk me out of reordering, and I think they may have been relieved. I'm deciding how long I will wait before I start harassing them about my new car. I'm really hoping I don't have to wait until end of February.�
Dec 18, 2014
sandpiper 21 days in production and counting. I was told that my car was in final inspection (3-4 days ago) and that it would be in with a group shipping to Toronto for December 26th - but I'm having my doubts. What the heck did they find during final inspection for the car to still be there after 3-4 days? :scared: They could have built me a new car 3 times over by now.
In case somebody from Tesla is reading this, my car is VIN#63012. Would you mind checking on it? Perhaps one of the service guys down there took it and ran for the Mexican border for a few weeks of holiday? If so, I don't want a vehicle that smells of cheap tequila, or with bits of burrito ground into the carpet!�
Dec 18, 2014
andrewket I feel your pain. Given that Tesla is now using trains to ship, I suspect that they may be having trouble sourcing additional trucks. They pushed out an insane number of vehicles in a short period of time.�
Dec 18, 2014
Rossh Jerome responded in 2 hours to my email. Very impressed.
Nutshell of response:
-My car is in final inspection and should be completed tomorrow or the next day
-Cars in the early production cycle with QA problems just take longer - it takes 10X labor and time to remove and replace parts in QA
-They are pulling all possible Tesla employees and hiring outside contractors to get these cars completed
-The worst storm in a decade in the area and problems at the port of Oakland have also caused unexpected delays
So with that, my questions are answered and while my car wasn't done at the time, I no longer felt in the black hole because I was given clarity on what the situation was with my car and why it was taking so long. If my DS had shared the above with me I would have been quite content and not bothered Jerome or posted that much on this topic.
And to put a final cap on this - my car came out of production sometime last night. Along with something like 5-6 others in the BH who completed 17-18. Which means the BH should be cleared in the next 3-4 days by my math if the pace keeps up.
Ross�
Dec 18, 2014
randompersonx I know. It's really annoying knowing that there are actually answers and my DS is just not providing them. I will call HQ later on today. I am not demanding to have my car RIGHT NOW, but I would like to know if I should plan to visit family for Xmas or New Years -- rather than just have a car randomly show up while I am 400 miles away.�
Dec 18, 2014
sandpiper That's a form response that a bunch of people got about a week ago. But - I suppose the situation may still be much the same.�
Dec 18, 2014
sundoc Hey Sandpiper,
You and I are in the same boat. 25 days in production for me now. Initially it had seemed like mine was going to be one of the first here in Canada but now who knows when it'll get here. The guys (at Lawrence) are confident it'll be here before year end (same shipment as yours) but we'll see. Worst comes to worst it'll be the first few days in the new year.
Have you gone on a test drive of the D yet? If not, be forewarned that it'll make you want yours even more!�
Dec 18, 2014
Mjc123 Well my car is out of the hole and on the truck. I Guess the upside of temporary seats are my buddy can ride around with me
�
Dec 18, 2014
jgsuperstar29 "Production Complete" FINALLY! 26 days in production - let's see if anyone can break that record! :biggrin:
Tips for any of those still stuck - yesterday I emailed and called my DS in the morning. After not hearing back all day, I decided to email Jerome again. I cc'd my DS on my email to Jerome. 15 minutes after I emailed Jerome, my DS called me (pretty sure it wasn't a coincidence). She didn't have much info, other than saying she was 95% sure my car would be delivered before year-end and that Jerome was really trying to push things along, and that they were trying to get in touch with the engineers at the factory to figure out exactly what was going on with my vehicle. I also expressed that I had a family trip planned from 12/26 - 12/31, but that I would cancel the trip if my car was ready during that period.
Then, when I checked my "My Tesla" page this morning, voila...Production Complete. All a coincidence?
So if you're stuck in the hole (and have a DS who doesn't communicate all that often) maybe emailing Jerome and copying your DS will get things moving along.
Still no idea what seats they put in there or a delivery date scheduled...hope to find that out both those things today.
Coincidentally I'm test driving a P85D today in Sunnyvale as well - I guess they have on with new seats that you CAN'T drive (but can sit in just to see how they feel), and one with old seats that you can drive...�
Dec 18, 2014
zzzzdoc Well, my car is in a new Black Hole - one in which production is complete, but it just sits there and doesn't get transported. Multiple phone calls and e-mails to my DS, and he said he's escalating things, but no apparent progress.
My time frame will get to the limit if the car is not put on a transporter today or tomorrow at the latest. Considering the weekend, and Christmas, there are only 9 days until I need to take delivery, and 3 of them will get thrown out by those. So I've paused just outside the Event Horizon, and it's unclear if I'll be able to generate the near infinite force required to claw my car back from the black hole.
This is a never ending saga.
I have the final purchase paperwork finally, but am hesitant to sign it, if I am committing to a 2014 car that won't be delivered until 2015. So that will make the auto loan go down to the wire, another potential complication that they could have easily prevented.
Another local purchaser of a D and I have been in touch. He's fed up, and seriously considering walking away from the deal. The sales rep called him yesterday to arrange delivery, and when he asked what seats he would be getting, he was put on hold and then told his delivery date was cancelled, new date unclear - perhaps the same as mine. He's pretty furious as he has work commitments he can't just jockey around at Tesla's whim. I don't blame him.�
Dec 18, 2014
EastCoastP85D 
Well the line from my Paperwork has come and no communication from my DS. I think I'm resigning myself to a 2015 delivery.�
Dec 18, 2014
randompersonx I just spoke to Tesla HQ and was told that my car is going to be loaded onto a truck today heading to Dania Beach, FL.
I would guess that the same is true for your car, assuming that it was truthful.
I agree that this endless blackhole of information is beyond annoying.�
Dec 18, 2014
3s-a-charm Good thinking and that is one gorgeous dog!!�
Dec 18, 2014
redox Finally took delivery yesterday ...and a little snag: see HERE.
- - - Updated - - -
I hope s/he can ride around no matter what seats you have. S/he is gorgeous!
-- Greg�
Dec 18, 2014
Badger1982 I seem to have entered that new hole too (along with all the other cars destined for Chicago). No news from DS on when the car(s) will ship. I'm not signing or paying for anything until I am able to put my butt in the seat of the car I am buying.... There was some discussion by others in this forum suggesting they were told their car was being put on a train to Chicago. Has anyone gotten confirmation that this has actually happened?�
Dec 18, 2014
RAW84 I've been told the last week in December, which from reading responses on here, is still very possible.
My car just went to production complete this afternoon! (Checked while typing this)�
Dec 18, 2014
EarlyAdopter What phone number or menu option are you using to contact HQ? My DS just said mine will be getting loaded on a truck "some time this week," but given all the previous delays I'd like to see if I could go to the source to find out more.�
Dec 18, 2014
randompersonx 510 249 3650 x4
(And probably 100 calls are about to head that way)
I got voicemail the first 5 times I called (I did not record a message), but eventually I got a human.
On another note, I did finally get my MVPA (but not my finance agreement!) On the MVPA, it lists that my delivery will be on or about 12/26/2014. No idea if that date is actually an expected delivery or just a placeholder, since it did not actually come from a human.�
Dec 18, 2014
cwood It'll be interesting to see who the last Black Holer is on this forum. I'm still "In Production", having entered production on 11/24.
Black hole sun
Won't you come
And wash away the rain
Black hole sun
Won't you come
Won't you come (Won't you come)
:frown:�
Dec 18, 2014
sundoc
Right there with ya!�
Dec 18, 2014
zzzzdoc A new wrinkle. My DS finally sent me all the final paperwork (after calling and asking 3 times over the lasts 3 days, plus two e-mails.)
On page 8, is the "Delivery Declaration and Due Bill". It is the place where Tesla lists "Outstanding Work to be Completed Subsequent to Delivery of the Vehicle." Amazingly, swapping out the seats is not listed - just "Nothing else promised or implied".
Really!!!!!!!!!!!!!!!!!!!!!!
That's one document that's not getting signed.
I'm getting more and more concerned about the lack of attention to detail. Nice little $3500 mistake in their favor (and to be fair, I'm sure it really is an oversight, but doesn't anyone actually look at this stuff????) They really expect me to sign and say that I've paid for the new seats, but shouldn't ever expect to get them?
So a few more days are going to be wasted swapping back and forth paperwork, further making my time frame even tighter with the Credit Union. And who knows how many repeated, ignored phone calls and e-mails to my DS it will take to fix this?
I really do have a day job. It keeps me busy about 80 hours per week. I'd like to think that I haven't taken on a second job just handling the logistics of buying a car. It certainly is becoming one.�
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