Mar 16, 2013
bonnie Tesla Service | Tesla Motors
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Mar 16, 2013
dsm363 Awesome. Can I still buy the 21" rim insurance? All 4 of my rims are in pristine condition, I promise:smile:
I'm starting to think after driving on the 21" rims that it might actually be worth it.�
Mar 16, 2013
gg_got_a_tesla The Tire and Wheel Insurance is presumably on an annual basis?! Doesn't say so yet.�
Mar 16, 2013
mulder1231 Is the tire and wheel proram cost per year? Isn't that expensive? How much does a set of tires cost and how often do they need to be replaced with normal driving?�
Mar 16, 2013
dsm363 Oh, if that is per year then maybe not a good deal. Minor rim damage is maybe $150 per rim but might help if you really messed up a rim.�
Mar 16, 2013
Jeeps17 The tire and wheel plan does not seem to be offered in Canada...�
Mar 20, 2013
strider Am I the only one confused about the mixing the terms "service" and "warranty"? The first segment is the maintenance program that is required to maintain your warranty, while the second is an extended warranty program. But they're both called service?�
Mar 20, 2013
qwk You are not. I think that is worded wrong. The $2500 extended deal is for annual service only, from 50k to 100k miles. That pricing seems too cheap for an extention of the full warranty.�
Mar 20, 2013
gregincal No, I think it's the other way around. It's an extended warrantee, but doesn't include annual service. I would assume that annual service for the second 4 years would be the same $1900 as it was for the first four years. Very confusing, though.�
Mar 21, 2013
UMD86 I believe it's a ONE TIME COST. I purchased a similar insurance for my 650i and it was for 6 years. Not sure how long TM's insurance is for.�
Mar 21, 2013
dsm363 That's correct. It is for the 4 years of rims/tire coverage�
Mar 21, 2013
inottawa Must be the roads in Quebec
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Mar 22, 2013
ken830 Service Plans Available for Purchase!!
teslamotors.com just came back and as expected, the service plans are now available for purchase!
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Mar 22, 2013
steve841 Good catch!�
Mar 22, 2013
brianman I'm a little confused by this part:
What does or mean in this case? The latter of? The former of? You pick which on you prefer? That aside...
I don't think any owner in North America of a Model S Signature qualifies for "within 15 days...of delivery".
(For the Tire and Wheel Replacement Program.)�
Mar 22, 2013
ken830 Mine just says "Model S" because mine is neither Performance nor Signature. So, it indicates that the "15 days" is just a generic way to cover all future owners. For you, and almost all existing owners, the 15 days doesn't apply, and you have until April 15th.�
Mar 22, 2013
apaloma This showed up for me today.
https://www.teslamotors.com/sites/default/files/blog_attachments/na_tesla_service_plan_agreement_sp.pdf�
Mar 22, 2013
brianman Still deciding on the TWRP but...
Done.�
Mar 22, 2013
brianman Connecting the two threads...
Service Plans Available for Purchase!!!!�
Mar 22, 2013
gimp_dad Does anyone else think the Tire and Wheel Replacement Program might have a typo? 4 years or 12,500 miles (whichever comes first) is a very strange combination. I'm assuming it should be 4 years or 50,000 miles otherwise it is really a 1 year program for most people.�
Mar 27, 2013
ModelS1079 TWO POINTS about the service agreement - feedback, please:
Transfer of the Service Agreement on Sale of Vehicle: $100 fee and only with private sale.
I. Transfer of this Agreement
Contact Tesla and submit the following:
1. A letter requesting that Tesla transfer this Agreement to the new owner.
2. $100 transfer fee.
3. This Agreement.
4. Written evidence verifying all maintenance requirements have been met.
5. A copy of documentation evidencing change of ownership and mileage at date of sale.
6. Documents verifying transference of the Agreement, if applicable.
Conditions:
1. This Agreement cannot be transferred to another vehicle. It can only be transferred to a different
private owner of the same Vehicle.
2. The Vehicle is subject to inspection.
3. Transfer must take place within 30 days of change of ownership.
4. You may not transfer this Agreement to a vehicle dealer or to the customer of a vehicle dealer. (read: no trade in! Transferred with private sale only?)
5. All remaining underlying warranties also must be transferred to the new owner.
What is covered, and not covered:
This is purely an annual service agreement - it adds no additional warranty for the car. It includes no additional coverage of any malfunction. Please correct me if I am wrong (could an owner-lawyer chime in please, after looking at the agreement? We won't hold you to it except as a plebeian opinion.). Another words, the only benefit in purchasing this service plan ahead of time is the decreased cost, which otherwise would be $600 annually (or at 12.5 K miles, whichever comes first). The key point then is that it provides no additional protection for the first 50K miles, and, at 50,000 miles, the factory warranty runs out and the additional "extended" service plan only covers the annual service and does not warranty the car any further than 50K miles - it does not cover any vehicle malfunction after the warranty runs out at 50K miles:
D. Exclusions (What Is Not Covered Under This Agreement)
This Agreement is only for the maintenance services specified in this Agreement and does not cover certain parts, including the Battery and tires, or any Vehicle damage or malfunction included or excluded from the New Vehicle Limited Warranty for Your Vehicle. In addition, any damage or malfunction directly or indirectly caused by, due to or resulting from any maintenance not performed as required pursuant to the scheduled intervals specified in the owners documentation for Your Vehicle will not be covered under this Agreement.
In summary, this service plan provides only an annual inspection, software update, replacement of wipers and...?
With this in mind - if I have it right, is it of great benefit to pre-purchase? Although my inclination is to do so, I do not believe this service agreement covers anything more than the warranty does, except the annual inspection, and the warranty still expires at 50K miles even if one purchases the extended service plan. Help and feedback appreciated.
Ok, I get it - there is an 8-year Service plan, which covers only annual service, for $3,800. For $2,500, additional to or instead of the Service Plan, the Extended Service Plan (which I think should be called an extended Warranty Plan because the plan above is clearly the extended service plan), covers material defects and malfunction. Looking it over, it is a powertrain warranty as it excludes most other items.
These are excluded in the Extended Service Plan:
Maintenance/Parts, including but not limited to the following:
o Parts and normal or expendable maintenance items and procedures such as annual service and diagnostics checks, brake pads/linings, brake rotor, suspension alignment, wheel balancing, hoses, air conditioning lines, hoses or connections, Battery testing, fluid changes, appearance care (such as cleaning and polishing), filters and wiper blades/inserts; and
o Other maintenance services and parts described in Tesla�s maintenance schedule for the covered Vehicle;
� Other Parts not covered:
o Bright metal, sheet metal, bumpers, ornamentation moldings, carpet, upholstery, paint, shock
absorbers, battery, battery cables, lenses, light bulbs, sealed beams, glass (e.g., windshield),
wheels, interior trim, body seals and gaskets (e.g., weather stripping); and
o Removable soft tops, removable hard tops, glass, plastic, framing, cables, or seals;
Could someone more, well, more apt to understand this than I please read both the Combined 8-year service agreement and also the separate 4-year extended service agreement. I think it is very confusing that there is essentially an 8 year ANNUAL service plan, and a separate Extended Service Plan that does not cover annual service but is meant to cover defects that become apparent after the first 4 years/50K miles. If the Extended Service Plan was termed an Extended Warranty Plan that would make a lot more sense. One plan ($3,800) for 8 years/!00K miles of annual service, a separate plan ($2,500) to extend warranty coverage from 4 year/50K miles to 8 year/100K miles. And, in closing, I find it disappointing that even with both these - $6,300 all PREPAID - most items in the car are still not covered after 4 years/50K miles - it is essentially a drivetrain extended warranty as far as I can understand.�
Mar 27, 2013
ModelS1079
Ok, I get it - there is an 8-year Service plan, which covers only annual service, for $3,800. For $2,500, additional to or instead of the Service Plan, the Extended Service Plan (which I think should be called an extended Warranty Plan because the plan above is clearly the extended service plan), covers material defects and malfunction. Looking it over, it is a powertrain warranty as it excludes most other items.
These are excluded in the Extended Service Plan:
Maintenance/Parts, including but not limited to the following:
o Parts and normal or expendable maintenance items and procedures such as annual service and diagnostics checks, brake pads/linings, brake rotor, suspension alignment, wheel balancing, hoses, air conditioning lines, hoses or connections, Battery testing, fluid changes, appearance care (such as cleaning and polishing), filters and wiper blades/inserts; and
o Other maintenance services and parts described in Tesla�s maintenance schedule for the covered Vehicle;
� Other Parts not covered:
o Bright metal, sheet metal, bumpers, ornamentation moldings, carpet, upholstery, paint, shock
absorbers, battery, battery cables, lenses, light bulbs, sealed beams, glass (e.g., windshield),
wheels, interior trim, body seals and gaskets (e.g., weather stripping); and
o Removable soft tops, removable hard tops, glass, plastic, framing, cables, or seals;
Could someone more, well, more apt to understand this than I please read both the Combined 8-year service agreement and also the separate 4-year extended service agreement. I think it is very confusing that there is essentially an 8 year ANNUAL service plan, and a separate Extended Service Plan that does not cover annual service but is meant to cover defects that become apparent after the first 4 years/50K miles. If the Extended Service Plan was termed an Extended Warranty Plan that would make a lot more sense. One plan ($3,800) for 8 years/!00K miles of annual service, a separate plan ($2,500) to extend warranty coverage from 4 year/50K miles to 8 year/100K miles. And, in closing, I find it disappointing that even with both these - $6,300 all PREPAID - most items in the car are still not covered after 4 years/50K miles - it is essentially a drivetrain extended warranty as far as I can understand.�
Mar 27, 2013
scriptacus The metal, hose, etc... exclusions are likely about protecting Tesla from covering things like salt corrosion. Big ticket items are still covered; dead touchscreen, failed air suspension, failed AC compressor, failed window/seat electronics, charging port hardware, etc... In my mind those are the costs that would be very expensive to repair/replace out of pocket. I intend to keep my car for a long time and, for peace of mind regarding big ticket items like those listed above, I am getting the extended maintenance agreement. Which also means getting the prepaid 4+4 since the maintenance is void without annual services.�
Mar 27, 2013
Doug_G I don't blame them for not promoting Amex; like many companies we simply refuse to deal with them. Amex merchant discount rates are double those of other credit cards - often 6% or 7% compared to a more typical 3%. So they basically take a huge chunk of the merchant's profits for themselves.�
Mar 27, 2013
ModelS1079 Hey this is very helpful - a better perspective, perhaps - more feedback on my comments above from others, please. Do I see the coverage correctly?�
Mar 27, 2013
Plug Me In I have the same concerns MS1079. I interpret the wording of the agreement the same as you. The website, however, defines "Tesla Service" as "includes replacement parts like brake pads and windshield wipers". Mixed signals.�
Mar 27, 2013
teslasguy George B stated in a post quite a while ago that the service agreement would cover all wear/tear parts that are not covered under the standard warranty, with the exception of tires and battery. Battery is covered under a separate warranty. So, stuff like brake pads, wipers, etc.
P1117 Sent from my iPhone using Tapatalk�
Mar 27, 2013
ModelS1079 John I recall that well. but does the agreement as it is now defined state the same?�
Mar 27, 2013
vfx When I asked Tesla about extended warranty for the Roadster, they said they could not call it a warranty. Some states have very specific laws about warranties.�
Mar 27, 2013
ddruz I think we need to be very careful about assuming all big ticket items listed here are covered by the ESA regardless of how the part fails. Reading the ESA closely indicates that failure due to normal wear and tear is not covered. ESA covers items that fail due to manufacturing defects. Also many items are specifically excluded such as shock absorbers.
Because of this I do not have an comfort that an air suspension that fails due to parts normally wearing out, for example, will be covered. In fact, most of the things that have failed on my previous cars after 4 years have been things that just wore out, not because of manufacturing defects. Such things are not covered by the ESA.�
Mar 27, 2013
gg_got_a_tesla ddruz is onto something. A lot of grey areas here. As part of an extended warranty (going from years 4 to 7) for my Acura, malfunctioning side-mirrors - the motors got hiccuppy when adjusting or auto-tilting - were replaced, twice, with a $50 deductible each time. Now, Acura could very well have blamed something like that on wear and tear but, they didn't.
Where would Tesla draw the line? So far, barring some isolated incidents, Tesla service hasn't acted like a "cheapskate" at all - replacing entire UMCs for cosmetic defects and other things on these lines - so, the early signs are good.�
Mar 27, 2013
bbmertz The Extended Service Agreement does seem to offer valuable protection in order to avoid potential high-cost repairs after the standard warranty expires, however is there any reason to buy the ESA now? The Tesla website states that it can be bought up to 30 days prior to the expiration of the standard warranty, so why would anyone buy it now?
On the other hand, I can see why someone might consider buying the 8-year Service Plan, since the website indicates that the second 4 years of this service plan may or may not be available for purchase (at the same or higher price) after the initial 4-year Service Plan expires. I'm leaning towards just buying the 4-year Service Plan, since worst case it will only cost about $100 more per year to buy annual service after the initial 4-year plan expires.�
Mar 27, 2013
znino I agree with you. I never keep my cars more than 3 years (usually leased) and I think the Model S in 3 years will be a different beast with new things added. Having said that, I think that for the extra money on the 4 year plan over 2-3 guaranteed service visits the delta is small enough that it makes sense. I think that being able to offer the next owner in 3 years a bumper to bumper comprehensive plan for another 1-2 years will have value on the resale market.
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They are not going to be able to offer every feature upgrade with a software update, c'mon! Proximity sensors, forward looking cameras, lane deviation assist, adaptive cruise, blind spot monitors, rear center consoles etc plus whatever new styling they will inevitably introduce. No car stays identical for even 5 years!
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Aside from the debate about going yearly for the maintenance plan or buying the 4 years upfront, I am wondering about the following:
When they mention that it includes wear and tear replacement parts like brake pads and windshield wipers, is there an exhaustive list of replacement parts covered or is it any wear and tear on parts excluding tires? For example, are the rotors covered?
With respect to replacement of worn parts is there a limit to the number of times this can be used (for example replacement of worn or defective brake pads no more than X times etc)?
Perhaps someone who has already purchased and has the fine print can answer this....�
Mar 27, 2013
ModelS1079 "The Extended Service Agreement ... is there any reason to buy the ESA now? The Tesla website states that it can be bought up to 30 days prior to the expiration of the standard warranty, so why would anyone buy it now?
... leaning towards just buying the 4-year Service Plan, since worst case it will only cost about $100 more per year to buy annual service after the initial 4-year plan expires."
Not sure either of these statements is accurate.�
Mar 27, 2013
scriptacus I don't believe complete failure to function falls under "wear and tear", but maybe I'm reading it wrong.
Here are examples of what I would consider wear and tear vs. failure.
After 6 years:
Touchscreen has some dead pixels, or a yellowish hue - normal wear and tear
Touchscreen is blank or no longer responds to touches in lower left quadrant - failure
Air suspension is loose or no longer raises as high as it used to - wear and tear
Air suspension no longer raises or lowers at all, displaying error on console - failure
Seat adjustment motors are sluggish - wear and tear
Seat adjustment motor for driver no longer able to move the lumbar support up - failure
AC no longer cools the car as well as it used to - wear and tear
AC compressor no longer functions - failure
TLDR: I would expect any major mechanical or electronic part in the car that no longer functions in at least some minimal capacity to be repaired under warranty.�
Mar 28, 2013
yobigd20 $700 (or $900) for tire road hazard warranty? Doh, that's absurd. I sort of feel like they are taking advantage of "those who don't know any better". If any of you have bought tires elsewhere and seen the typical road hazard warranties offered, they are usually around $10-25 per tire. That's $40-$100, not $700-$900. Sheeeesh. IMO don't get conned into Telsa's road hazard plan! If you want one, just wait until you need new tires (or you hit a road hazard and need new tires, lol), then go somewhere else and put some Michelin's on, and get their road hazard warranty. Much better than the Goodyear's that Tesla is using anyway. It's cheaper, and safer for you! (they hold MUCH better to the road in rainy weather). A double win!
fyi http://www.edmunds.com/auto-warranty/understanding-tire-warranties.html "Road hazard warranty prices vary, based on the tire and the vendor, but on average, they range from $10-$20 per tire."�
Mar 28, 2013
dsm363 It's expensive but doesn't the warranty cover rims too?�
Mar 28, 2013
yobigd20 right, forgot about that part...�
Mar 28, 2013
bbmertz Here's a quote from the Tesla MS website regarding when you can purchase the ESA:
EXTENDED SERVICE AGREEMENT
Tesla�s extended service program covers the repair or replacement of Model S parts due to defects in materials or workmanship provided by Tesla. Coverage lasts for four years or 50,000 miles (whichever comes first) and begins on the date your warranty expires, as long as you purchase this service within 30 days of your warranty�s expiration.�
Mar 28, 2013
ModelS1079 Okay, so obvious but had to be spoon fed to me for me to believe it. So we can wait on the extended service agreement - but the price seems likely to increase...�
Mar 28, 2013
gg_got_a_tesla My approach is going to be to wait till Tesla's about to increase the price, if at all, and then commit to purchasing the extended warranty, nay service agreement at that time.
I'm sure Tesla will give us a heads-up and offer us a chance to buy at the current price at that time.�
Mar 28, 2013
kevincwelch I wonder if the unraveling of the B pillar stitching would be considered a defect in workmanship.
Sent via Tapatalk.�
Mar 28, 2013
kevincwelch I'm waiting until 30 days prior or as long as possible on this one. No extended warranty had ever been with it in my opinion.
I think we'll have plenty of time to figure out if we'll need that extended warranty.
Sent via Tapatalk.�
Mar 31, 2013
Owner Yes, but I had my financial people look at the numbers -- too lazy to figure it out myself. The first four years make sense, the next four not so much.
Here's what the numbers are:
$1900 up front vs the $600/year for the first 4 years -- you would need to earn 18% on your money to make up that $500.
For the next 4 year (years 5-8) you only need to make 4.3% to make up the $500 that you are paying upfront.
?�
Mar 31, 2013
ModelS1079 I love the fact that you put an accountant on this. I think I may buy the eight years of annual service updates, as the price may increase and I just don't want to think about that. Still, as you point out above, if the price stays the same inflation itself almost eats up the savings of paying ahead for those years 5-8. Perhaps, though, the numbers fall apart when I see that I am likely to be driving more like 18-20K miles/year, which means I'll eat up those eight "annual" service updates in just 5 to 5 1/2 years, which means I'd need to make more than 4.3% interest on that second "four years" of service to break even.
So 8 years of Service for me. I think. The EXTENDED Service agreement, which is really an extended warranty, is a harder decision. Assuming the cost will remain the same - big assumption - then waiting to buy that until just over 30 days prior to 50K miles/4 Years makes sense. If we find that the price goes up to say 4K for this extension, we may regret waiting. Dunno. Thought welcome.�
Apr 1, 2013
Nathan Smith So...
The only problem with Owner's numbers is that it assumes there is a year 5 - 8. For high mileage drivers (like myself) who will pass the 100K mark much sooner, inflation isn't a factor.�
Apr 1, 2013
Owner Yes, may not be applicable to high mileage drivers.
but I was not referring to inflation but opportunity cost of your dollars in other investments.�
Apr 1, 2013
teslasguy Hey Jim, I bought the 8 years of service plan but deferred on the extra 4 years of extended warranty. I agree. I just couldn't rationalize buying the extended warranty at this time. Also not sure the 8 year subscription for the service plan is a good deal as well, but just wanted to get it out of the way for peace of mind. I'm also passing on the wheel/tire hazard plan as well, but may regret it since half the year I'm running my 21" wheels. The deal breaker for me was that it doesn't cover curb rash. Give me a shout out when you head south towards DC.�
Apr 2, 2013
Apoclyps Huh... the Service Plan button disappeared from the My Tesla page.... did I miss something?�
Apr 2, 2013
ShortArc Discussed on the other forum.
Button is gone for me too. So is the financing link. For now at least....�
Apr 2, 2013
Btrflyl8e Mine too...it was there earlier, before the site was taken down�
Apr 2, 2013
EarlyAdopter You can still access the page directly:
https://www.teslamotors.com/servicesignup/start�
Apr 3, 2013
Robert.Boston The critical question is, how much will the periodic service cost (bought year-to-year)? Your calculation assumes it will always cost $600/year.
FWIW, here's my calculation, based on a paying for the service plan one month after delivery:
I assume that the nominal price of the periodic service will increase 2.5%/year. Here are the break-even (nominal, post-tax) rates of return I need to achieve to balance the pre-purchase discount:
So unless you're a very savvy investor, able to achieve 12.1% or better returns, after tax, on average over 4 years, the 4-year plan is a good investment; if you drive a lot, you have to be even savvier. The 4+4 is a less obvious choice, but still a better return, even in the worst case, than most people realize (after tax) on their savings.
12k m/year 16k m/year 20k m/year 24k m/year 4-year plan 12.1% 15.4% 19.4% 23.6% 4+4 plan 7.7% 9.4% 11.4% 13.5%
One important feature of the plans is the ability to add on unlimited ranger visits for $125/year extra. Depending on where you live or travel, this could be a big savings. Even though I live close to a service center, it always seems that cars break when I'm not at home but somewhere incredibly inconvenient.�
Apr 3, 2013
kevincwelch Still can't access the plans on the website. Wonder if they are changing the options/plans/wording of the agreements, etc.�
Apr 3, 2013
ckessel Heh, yea. The conversation here convinced me to go for the 4+4. I'm not an active investor, so this looks like the better bet to me. Then I go to purchase the plan and the button is gone�
Apr 3, 2013
neroden This was the deciding factor for me, up here in Ithaca. I need to call the rangers just to get annual service (getting to a service center in February is stretching the limits of the car's range). I don't expect the car to break down, but if I do start having problems, I will need to call in the Rangers pretty much every single time. This could add up really quickly. But not after I bought the service plan.
---
Note that since I'm assuming that I have to pay $100 per annual service for the Ranger visits anyway, then with the prepaid plan, I'm paying an incremental $25/year for all other Ranger service, versus $100 per call. I find it hard to imagine a rate of return which can beat that, unless this car has the best repair record in world history.
Regarding the second four years of service, *when the Ranger issue is figured in*, I still doubt I could get a better return on my money.
The extended warranty is an interesting question -- I went ahead and got it. Normally extended warranties are a waste of money, but I think this is a special situation. Under normal circumstances, you're buying something which is *well understood*; anything due to a manufacturing defect is likely to show up quickly. But this is an entirely new car with untested parts. There could be some serious latent error in the design or in the factory setup which will only show up after five years, and they haven't been testing long enough to have found such an error. The extended warranty is insurance against that.
If I bought a Model S eight years from now, I probably wouldn't get the extended warranty. But buying it so early in the production run, I decided it was worth it.�
Apr 3, 2013
Robert.Boston Log on to your account at Tesla Motors, then follow this link:
https://www.teslamotors.com/servicesignup/start�
Apr 3, 2013
neroden FWIW, the thing I did *not* get was the wheel and tire policy. Seems overpriced... *and* given my location, any wheel and tire work is gonna be done by a local shop anyway, not by Tesla, so why have a middleman?
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Here's something to think about: for high-mileage drivers, most of what fails after 4 years *will* be stuff which wears out. All the manufacturing defects will show up quickly.
Not so for low-mileage drivers. There's only a few things which ought to wear out on a "by years" basis (rubber gaskets, seals, and hoses, mostly). Most things should only wear out on a by-miles basis. Low-mileage drivers are much more likely to see the failure of defective parts after 4 years -- defective parts may operate for a certain number of miles before failing, and for low-mileage drivers, that number of miles may be reached much later. (And because of the existence of high-mileage drivers, we will *know* by then that the parts aren't supposed to fail after so few miles.)�
Apr 3, 2013
bbmertz You might want to wait until Elon's next series of announcements before purchasing a Service Plan. I think that's why they took down the button, based on a recent comment I heard from a Tesla salesperson.�
Apr 3, 2013
znino I am still a little confused about this 4 year service plan after reading through the agreement and Tesla has not responded to my questions. When I read the agreement it sounds to me like you are basically buying 4 visits for annual maintenance and they will replace wear and tear parts as well but it seems worded like they will only replace them during those 4 visits if they find them to be worn. What happens if in the middle of a year the brake pads wear out? Will they replace them under the agreement? If not, I do not see what UNLIMITED Ranger visits add-on gives you. If you only have 4 times to use them at the annual maintenance, what's the point? Again, it boils down to how things are written but can someone point out to me in the agreement where it says that Wear and Tear parts are replaceable anytime with no limitation on number of times?
In the TESLA RESPNSABILITIES SECTION it says:
Tesla agrees to provide four regularly scheduled maintenance inspections at a Tesla Authorized Service Center or by a Tesla Ranger (subject to certain exceptions, including, without limitation, that Tesla Ranger service may not be immediately available in Your area) at the intervals (whichever occurs first) specified in the �Service� column of the Selection of Plan section of this Agreement.
and
The regularly scheduled maintenance inspections shall include the following (subject to change by Tesla at any time and without notice, in its sole discretion):
� Vehicle inspection;
� Replacement or repair at the time of inspection of normal maintenance items and wear and tear
parts, excluding the Battery and tires;
� Wheel alignment*; and
� Tire rotation*.
I cannot find anything about wear and tear replacements outside of the scheduled annual inspections.
What if you have to have some warranty work done and you have the unlimited Ranger option.... will the ranger visit for the warranty repair be free because you have the unlimited option in the initial service agreement?�
Apr 3, 2013
Enadler @bbmertz +1�
Apr 3, 2013
neroden It was supposed to be, and that's how it was advertised. That was my understanding. They may have written it wrong, but in that case the unlimited Ranger option wouldn't be worth anything.
In short, "unlimited Ranger service" was supposed to include ranger service for any need, including warranty work and work you paid for yourself.
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If they announce free service, I'll demand my money back.
More likely they're correcting the legal mess they made back when. Perhaps they will finally actually publish the manuals which tell people what they have to do to service their own cars.�
Apr 3, 2013
Owner I did assume it stays at $600 per year because the Roadster started at $600 a year four years ago, is still $600 a year, and the Model S is $600 per year.
Not that I think it will go up right away, but Tesla's behavior seems to keep it fixed for a decent period of time. So my *guess* based upon previous behavior, is that they will keep it at $600 and then a few years down the line depending upon their costs and inflation jump to probably $650 or $700 per year. I don't see them going to $604 next year, $609 the next...�
Apr 3, 2013
znino Well then the way I read it anyway, they have written it wrong! And yes, I agree, unlimited would mean nothing if it did not include any calls you made to them, for warranty AND wear and tear problems.�
Apr 4, 2013
mlascano Has anyone who previously incurred Ranger fees (prior to the Service Plans being officially announced) gotten a refund for these at the time of purchasing the Service Plan?
I had to pay $100 Ranger fee when Tesla sent a Ranger with my winter tire/wheel set in January and was told then that this would be credited towards the purchase of the Service Plan down the line (obviously if purchasing the unlimited Ranger visit option).
Curious to know if there's anyone else in this situation.�
Apr 6, 2013
wadosbourne Just got off the phone with Tesla. The WA state warranty extension is still not available but, it really doesn't matter since I can buy that up to 30 days prior to my first 4 yr/50k warranty expiration. After a long discussion, and the fact that I only live about 7 miles (only 2 miles from work) from a service center, the smartest option for me is to buy the basic 4 year plan for $1900. Even though I will likely own my car for more than 4 years, I still decided to buy the base 4 year plan as I can always buy the 4 year service extension and the 4 year warranty extension before primary service and warranty expiration. I can't think of a rational reason to buy the hedge against inflation. However, I do see a reason to buy the 4 year plan over $600/year.
Ranger service doesn't make sense because I live and work so close to the service center.
The tire warranty has too many exclusions. The biggest warranty here will be when Tesla does a software update to provide predictive parking lines and the back-up camera. They told me it was their single biggest feature request.�
Apr 6, 2013
jimbakker666 Does this make anyone else uncomfortable about the service package? Tesla can change anything they want at any time, without notification, and for any reason?
I'm only a potential owner, but if I owned the vehicle I wouldn't prepay the service as I think the price will drop once competition is introduced. Tesla is obligated by consumer protection laws to allow for 3rd-parties to service Tesla vehicles, right?�
Apr 6, 2013
bonnie -le sigh-�
Apr 10, 2013
tritonx Hmm.. the button is back for me. I wonder if any changes have been made.�
Apr 10, 2013
bbmertz In light of Elon's announcement today that Tesla will deliver loaner cars to customers' home/office when scheduled for service, this may make it less urgent to purchase the service plan including unlimited Ranger service, at least if you are located a reasonable distance from a service center where they have loaner cars available.�
Apr 10, 2013
pilotSteve My button came back yesterday (in WA state) and I've had only great experiences with Tesla service (Portland service center is awesome). So I bought the 4-year plan. I'm certainly comfortable with the value in that!�
Apr 11, 2013
NigelM Wasn't WA one of those states where there was previously only a Tires/Rims program?
Still no joy here in FL.�
Apr 11, 2013
DavidM I don't think that Tesla has approval to introduce multi-year (paid) service plans in Florida. That could be why we are not seeing any options other than the tires and wheel replacement program.�
Apr 11, 2013
Al Sherman +1. Having trouble getting a "read" on this one.:smile:�
Apr 11, 2013
NigelM 
�
Apr 11, 2013
brianman On day 1, I bought the 4anywhere+4. Apparently that disappeared and came back for WA state for some.
I did not buy the Tire&Wheel (yet?), and that option has been present for me throughout.
I haven't seen the warranty extension option yet.
Just another data point.�
Apr 11, 2013
AnOutsider Currently at the Philly service center and this was lying on the table:
�
Apr 11, 2013
brianman For textual reference (by others and my future self)...
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Apr 12, 2013
Puyallup Bill That is strange, as the following is the header on my agreement (underline added):
Purchased in Alabama, California, Florida, Hawaii, Illinois, Maine, Maryland, Minnesota, Missouri, New York, Nevada, South Carolina, Texas,Vermont, Washington and Wyoming.
But, we still do not have the warranty extension offer.
�
Apr 12, 2013
SUN-day Driver The picture of the back says Copyright 2009, so is this the same plan they are offering now? If so, why did they publish this in 2009 and not announce it until 4 years later? I would guess many ideas came and went between 2009 and today.�
Apr 12, 2013
jerry33 Perhaps they are pairing a pothole state with a non-pothole state to keep the costs down.�
Apr 18, 2013
gregincal Obviously they didn't publish it in 2009, since it contains pictures of a Model S that didn't exist then. Hard to say what the copyright refers to, or it could just be a mistake.�
Apr 19, 2013
Stuart I see that if I sell my Model S, the pre-paid service plan is transferrable to the new owner (for a fee). That's good.
What happens if the Model S is destroyed in a road accident, or by fire, or other cause?
Is there some pro rata refund in this situation?
Of course none of us expect to have an accident, but over the course of eight years *some* of us are unfortunately going to have one, statistically speaking. If would be nice, in an already-unpleasant situation like this, if Tesla were not to take a hard line and say, "Sorry about your car being wrecked, and by the way we'll be keeping your service plan money."�
Apr 20, 2013
mdh I called TM and they told me I can't purchase the second 4 year service extension down the road (maintenance extension). They said I have to buy either 4 or 8 years upfront. I hope my info is wrong.�
Apr 20, 2013
SuperCoug That was my understanding. You can hold off on the warranty extension later (before the original warranty expires) but I was under the impression that you had to decide on the 4 or 8 year service plan up front.
I chose 8 years (100k) since I'm a high mileage driver and I'll blow through my 50k service plan in a little over 2 years.�
Apr 21, 2013
Gator I just signed up for the:
4-Year Plan
Tesla Service for four years
Up to 50,000 miles
Tesla Ranger service optional for $100 per visit.
I am only 15 miles from the Rockville Service Center so this will give me the opportunity to get a P85 as a loaner. Now I just need to start racking up miles on the Ubercar.�
Apr 22, 2013
vbandl01 I orderd the car on 03/31/2013 the same day as ELON's announcement and did sign the paper work the next day, but no updates for few days. Out of curiosity i called them and they said according to new policies that went in to effect from 04-01-2013 there is no paper work needed and i have 2 week window until 04-18-2013 to change the configuration which i dont need and on 04-21-2013 they took my order and changed the status after calling twice. Thats a poor follow up for a company that is fairly new and the customer service sucks. Till date there is not even one reply to my emails.
i am scared now how can the service for this car be when i buy a 8 year service plan.
but according to this thread most of them are suggesting a 8 year if you are going to hang on for the car for long time or if you are a frequent traveller.
may be i will go with that too.
RN544xx3 - VIN ???? - 85kWh Model S - Blue - Air ride - 19" wheels - Tan leather - Obeche wood gloss
Reserved: 03/31/2013, sent for production : 04/21/2013 Delivery:??/??/???? ?�
Apr 22, 2013
teslasguy You will be fine. I live west of Philly, got my car mid-Dec and have around 4600 miles so far.
No regrets! Come to our next Delaware Valley Tesla Owners Meeting and learn from a lot of owners.
1810 Chapel Ave Cherry Hill, June 18th at 6pm. I signed up for the 8 year service agreement.�
Apr 22, 2013
cybergamefan So has anybody figured out whether this loaner car drop off/pickup service to your home or office is included with the annual service whether or not you have the unlimited ranger service? I am debating on whether to add the ranger service to my 8 year prepaid service plan. If the loaner car delivery service is included WITHOUT the purchase of unlimited ranger service, I will probably pass on it.�
Apr 23, 2013
dgmanny I signed up for ranger service and they are coming to pick up my car at my house to put on my spoiler and deal with a few minor warranty items back at the service center.. The service mgr mentioned that he could do this since I have the unlimited ranger visits. So I inferred that if I hadn't signed up I would have to bring the car to the center. I would call your local service center manager and ask them directly.
They also offered to drop off a model s loaner for me to drive but I have an extra car so I didn't bother.�
Apr 23, 2013
znino It would make no sense that they would come drop off a loaner car if you do NOT have the unlimited ranger service. If they did that (for free), as you say, nobody would really need ranger service. I would think that if you have ranger service, they come to your house for service and can, as well, drop off a loaner. If you do not have ranger service, you bring your car to the service center and take the loaner from there. Just my opinion as to what makes sense but who knows....�
Apr 24, 2013
shady From this article
�
Apr 24, 2013
Robert.Boston I agree with @znino's speculation: dropping off a loaner car at your house or office and taking your car away counts as Ranger service. Arguably, it counts as two ?Ranger trips (@$100/each): one to drop off the loaner, another to pick it up. Hard to see how they could offer to-the-door service for free while charging for Ranger visits. If you don't have Ranger coverage included, you could still benefit from the loaner program by driving off from the Service Center in a loaner, rather than waiting around for them to fix your car or getting a POS from Enterprise.�
Apr 24, 2013
qwk This makes absolutely no sense. Ranger service isn't free if you don't get the unlimited ranger visits via the service plan. It costs $100 per visit. Why on earth would someone expect different treatment of a customer that paid up front or on a per visit basis for the same thing? This isn't that difficult to comprehend.�
Apr 24, 2013
znino Not sure I understand the last sentence qwk. Are you agreeing with me or disagreeing. All I am saying (same as Robert.Boston) is that the the whole point of the ranger service is that you pay so that you DON'T have to go and take your car to the service center. If Tesla puts out a program where they will bring a loaner to you, take your car to the service center, bring your car back to you and take the loaner back and this is free, it comes out to exactly the same "service" as the Ranger program which costs money. I will be very unhappy if that is the case as i have PAID for the ranger service. I don't care if my car is serviced in my garage or the service center. I just dont want to bring it to the service center and am willing to pay for that luxury.�
Apr 24, 2013
qwk You have to pay for a ranger visit whether it's via the pre-paid option, or pay as you go. No difference except the prepaid option saves you a little bit of money. This is very comparable to buying tickets to an event in advance, for a few bucks less than at the door. You still get the same experience as everyone else.�
Apr 24, 2013
cybergamefan From the article, it makes it seem like they are including this loaner drop off/pickup service for free. Maybe it only applies for the annual/12.5k service, but if you need other warranty work done outside of the annual service then you will need to pay for ranger service to get the loaner dropoff/pickup? Again, this is just a speculation and I have not confirmed this with Tesla either way.�
Apr 24, 2013
znino Yes, i understand that. Prepaid Ranger service or pay-as-you go Ranger service are both paid options. Both allow you to NOT have to drop off the car at a service center. I am just saying that if they are willing to bring me a loaner, take my car to the service center for me and bring it back to me for free, there would be no point in anyone paying for the Ranger service.�
Apr 24, 2013
flybob08 What are the normal maintenance items that they will handle? I just don't see $600 worth of service for the vehicle per year with no synthetic oil to change, etc. Am I missing something? Just have a few more days to purchase the service plan. Any ideas on real cost to do necessary maintenance or what is required?�
Apr 24, 2013
dsm363 If you prepay for 4 years, it is $475 per year. It is basically mandatory if you want to keep the warranty intact. There may be a way around it but don't think there is much choice. The will replace all items expect tires during the warranty period so probably worth keeping the warranty intact.�
Apr 24, 2013
Discoducky Just read through the PDF again and I haven't a clue what is going to take 4 hours to complete. Are they going to remove the inverter, gearbox and motor for inspection/cleaning?�
Apr 24, 2013
Mike_Schlechter Got an email yesterday that service plans aren't available in CT due to legal restrictions. That sucks... so looks like I'm paying as I go.�
Apr 24, 2013
gg_got_a_tesla I made the same choice consciously despite having the service plans available to me in CA. Ignoring the ranger service aspect (that I don't need), it made no sense (to me) to commit $1,900 upfront rather than an inflation-weakened $600 per each of 4 visits spread over (up to) 4 years. The $500 difference can be made up by investing it wisely elsewhere.
And, I'm counting on the assumption that Tesla will get severe blowback from thousands of owners if they choose to raise the per-visit fee beyond $600. If anything, that fee should go down with time particularly when the X comes along and more importantly, Gen 3 with its potentially wider and cost-sensitive target audience.�
Apr 25, 2013
JohnQ @Mike
When I picked up my car on Tuesday, Nathan indicated that the plans would likely be available soon in CT. Not disputing what you say since they're not available now, just another data point.�
Apr 25, 2013
waidy They *suppose* to review the log the see/fix any problem you had in the S, according the the service adviser I spoke to yesterday.�
Apr 25, 2013
znino If i go by the annual inspections they have done on my Roadster, they do take some things apart and check connections, wiring, brakes, PEM, battery etc. Plus, if anything needs changing or fixing, they will do it. It's a fixed, average time model they use. Most luxury brands have a fixed cost annual maintenance where they check things out. They have a list of 1000 items, most of which are a 1 minute check but they go through it. I, for one, know that annual fixed, peace of mind cost, of $500 is equal or better than what my Mercedes or BMWs used to be so I have no complaints. $500 to make sure the car is top shape is very acceptable in this market especially.�
Apr 25, 2013
ElSupreme Yeah I am heavily leaning to pay as you go method. I highly doubt that the service cost will go up in 2.5 years (I'll get to 50k miles easily by then) and am secretly hoping it goes down. Not to mention if you get rid or your car gets crashed you aren't out $1900.�
Apr 25, 2013
pbrulott I'm with you znino, and to me it represents peace of mind and cost of having a Service Center nearby. Though I'm not going to take the Ranger extra if they have loaners I can pick up. Will sign up by end of week.�
Apr 25, 2013
RNG Additionally, the prepaid services are transferrable should you ever sell the car. That is a great selling point when dealing with bleeding edge technology. Just makes the car that much more valuable as a used car with the only potential expense being tires. RNG�
Apr 25, 2013
Apoclyps Sorry if I am slow to the program, but did they get rid of the Tire and Wheel Replacement Program? I don't see it under my Services Sign Up button. Not sure if I would sign up for it...just thinking about it. but if it no longer exists, then it is one less thing I would need strain my noodles on.�
Apr 25, 2013
ddruz Yes, they did get rid of the tire and wheel program.
Regarding paying as you go for service after 4 years: What effect will this have on software/firmware updates? If you are not part of an ongoing service plan will you no longer get software/firmware updates? Or will you only get them when you take your car in for service? This seems to me to be unanswered at this stage and the main incentive for buying the 8 year plan.�
Apr 25, 2013
brianman They did? Hm...
�
Apr 26, 2013
ddruz Brianman, That looks like an old snapshot. Do you find it posted anywhere now? Tire and Wheel replacement program is no longer listed under Service Plans on Tesla site. Posts on Tesla forum indicate Ownership Services was contacted and they confirm this has been dropped. Would be interesting to see how many folks here have also contacted Tesla directly for confirmation.�
Apr 26, 2013
bob_p I received an e-mail from Tesla confirming that the Wheel and Tire Package has been discontinued, but that Tesla will honor the plan for customers who purchased it.
I will be waiting for today's service announcement - and make a decision to purchase my service plans.
The Wheel and Tire Package has a 30 day full refund - so I have a little time to decide if I want to keep it or get money back. Will be taking my Model S in for service today (spoiler's here!) and will be talking to them about the service/tire plans.�
Apr 26, 2013
fizzazle Im glad I purchased one!
Ive posted on this thread before praising these tire/wheel insurance programs. It pays for itself multiple times over! (It did when I had the tire insurance on my BMW 335).
If you bought it you must have a history of getting flats in which case...KEEP IT!!! It's a no brainer! Have you gone around and tried buying a 21" tire for the MS? NOT CHEAP! 2 flat tires in 4 years will pay it off! I had way more flats than that on my BMW over 3 yrs (although that was with those crappy run flats!)�
Apr 26, 2013
gg_got_a_tesla Even the annual pay-as-you-go option is considered a "service plan". No concerns about not getting s/w updates.
Tesla Service | Tesla Motors�
Apr 26, 2013
brianman That's a screenshot from my My Tesla last night. Notice the "Purchased" portion.�
Apr 26, 2013
heems Per elon on call
1) P85 loaners
2) P85 loaners swapped by rangers
3) Service plan optional�
Apr 26, 2013
joshuaeven 1a) Can upgrade to a Roadster loaner!�
Apr 26, 2013
mnx New blog post relevant to the thread: Creating the World's Best Service and Warranty Program | Blog | Tesla Motors�
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