Aug 26, 2016
TheQ Elon,
Today you lost a great supporter and customer, someone that waited 3 years for their Model X, today I returned my Model X to Tesla Austin Service Center. To say I am extremely disappointed in Tesla is an understatement.
You had not one but three chance to make my situation right and you failed all 3 times. I received my Model X back in April only to find paint issues (had other issues too but those could be fixed), another Model X was ordered to replace it and again I found paint issues, a third Model X was order and today again I went to pick it up and I found more paint issues. The paint problems are obvious and take less than a minute to see. No one is going over these cars to make sure the paint is right. Not at the factory, not at the service center, and in my case not the Regional or Austin Service manager. The quality control procedures that are in place are pathetic, stock holders take notice.....
My situation had been escalated to the the Regional Service Manager who promised these issues were being corrected at the Factory level, but sadly that was not true and he nor the Austin Service Manager value the customer enough to take the time to look over a car that has had to been replaced not once but twice. Both of them should be terminated, they don't deserve to work for Tesla.
While I did and do love my Model X I am not going to pay 112k for a car that has issues with paint. No one should.
I have wasted countless hours on this nonsense. Spent time and money to have a 220 outlet installed. Purchased 3 party add-ons for the car that can no longer be used. I have not been able to fully utilize my car because I was not able to title it while i waited for a replacement.
Elon I expected so much better from you, you are not going to change the world if you can get this stuff right!. Tesla needs to get it act together.
You lost a customer today, what are you going to do about it?
Regards,
Mike�
Aug 26, 2016
Cosmacelf What kind of paint issues?�
Aug 26, 2016
??ELECTROMAN?? Pictures please.�
Aug 26, 2016
habanero69 Sad. Hope that is not a sign... You are obviously not being unreasonable in what or how you ask to be taken care of. Why they failed you, not once, but twice, is not acceptable for any reason, especially for what Tesla touts to be for its customers. I assume you posted this here for the forum to see, as I seriously doubt Elon will find/read it. As another member ask, specifically what paint issues did you observe?�
Aug 26, 2016
Chickenlittle My model X was delivered perfect and remains so. Sorry to hear of your problems. Can you post pictures�
Aug 26, 2016
TheQ The issues are with the Pearl White paint. I have found debris under the paint, drips, mismatched paint, and under sprayed areas where it paint has just not be applied right so the plastic bleeds though.. They also acknowledged they are having issues with painting the plastic bumpers. The Paint problems are very hard to show in pictures but its real enough that they have order 2 additional cars for me, other on here have mention issues with the pearl white as well.�
Aug 26, 2016
Chickenlittle Very strange your fist post was "the car is amazing". When did you discover the obvious paint issues?�
Aug 26, 2016
TheQ the car was amazing.....its a long story because they initially tried to cover up the issues and have the car painted in a local body shop but i noticed clear cost over spray on the car plastics. Then they acknowledge their somewhat unethical steps to fix my first car with out me knowing about it.That lead to the Regional Service Manager getting involved and order an 2nd car......which then has some of the same paint issues.?�
Aug 26, 2016
Phil Seastrand There is nothing unethical about the dealer (or service center in Tesla's case) making paint corrections before delivering the car to you. It is standard practice at most dealerships to repaint new cars all the time when issues are detected.�
Aug 26, 2016
TheQ again its a long story and yes it was unethical what they were doing....because they knew it was not fixed right and were lying about it. Even the concierge who delivered the car at one point said don't let them take it back they cant be trusted fixing your car right.�
Aug 26, 2016
habanero69 Gee I hope not. If that's the case, I wouldn't ever buy from that company again. ANY paint repair should have full disclosure period. Down the road when if begins to fail, and dealer jobs will, then what is your recourse? Nada. Your trade value just went to shi*.
I had one car that they backed into the wall on delivery and said it would have the bumper repaired; they showed me the spot. They did it and it was fine. It was also a lease. The point being they TOLD me about it and it was DOCUMENTED. I would accept nothing less.�
Aug 26, 2016
TheQ and when you try to sell the car anyone with a paint Meter can see that its been painted out of the factory and will pay you less resale for it.....�
Aug 26, 2016
Phil Seastrand Your brand new car might not be completely new after all
�
Aug 26, 2016
techmaven Minor paint repairs are, as a matter of course, not reported. Your trade value isn't affected at all if the repair was done properly. How do you even know if there were paint repairs done at the factory?
http://jalopnik.com/what-happens-when-the-dealer-wants-to-sell-you-a-damage-1757503865�
Aug 26, 2016
TheQ this is not a Hyundai Kia or Chevy.....and yes I have done all that research already and it disturbing to know what some car companies do to their cars before you get it.
Pearl While paint is multi coat process that is very hard to fix outside of a factory paint job. Fan boys if your willing to own 112k car with paint issues, well good for you. I am not.�
Aug 26, 2016
techmaven You think that's only Hyundai or Chevy? The more expensive the car, the more likely this happens. After all, you think the Aston Martin dealer or Lamborghini dealer is going to take a bath on a $200,000+ limited edition car for some paint issues?
Still though, it is disappointing they couldn't get the paint right. I wouldn't sweat a good local body shop in doing it right, especially if they take particular care.�
Aug 26, 2016
TheQ Really those cars are transported fully wrapped to insure no paint issues. BMW only moves their cars under their care to make sure of no issues.
My paint issues did not happen because of a bump or scrape.....they are FACTORY issues, and those body panels should never leave the factory like that if quality control is right.�
Aug 26, 2016
Zroiron Zero problems here with 6600 miles in 5 months. I am so sorry to hear that you had issues with that white paint!�
Aug 26, 2016
TaoJones That ain't good. As one who as well has lost countless hours and a bit of money having to have problems fixed that were not of my making, I empathize.
Not disclosing post-production paint work is a problem. Doing it is one thing. Not telling you about it is another and there's a word or three for that.
A lot of people would not have noticed what you did, and a stealership service manager would count upon that.
But that was vehicle 1, and they tried to address it with vehicles 2 and 3. To not get it right with those indicates an opportunity for improvement for sure, and as a shareholder it's stories like these that make me consider a less aggressive posture with regard to continuing to acquire more shares of TSLA. Long term it's still a no brainer, but sheesh.
So in giving you the benefit of the doubt, one solution might be to consider a lower entry point - either one of those 2-year leases for a smokin' deal for an inventory X or some similar smaller outlay of cash/exposure so you can still enjoy the experience without feeling like you're getting screwed when you sell the car because of having to disclose the issues. Just a thought. $30-35K for 2 years might also give time for them to improve QC from the new paintworks.�
Aug 26, 2016
TheQ thanks Tao, but I am a cash man and cant bare to lease a car.
I even offered to order the car in another color but they told me they wanted to get it right and get me the car I wanted........BS.�
Aug 26, 2016
jimmyjohn photos? correspondence?
"... it's a long story ..."
Enlighten us�
Aug 26, 2016
aesculus I wonder how much the Peal White issues are that it is over a white or a light base coat? Not sure what primer color they use for the white. But perhaps the pain robots have a hard time measuring coverage with no contrast. My Pearl Red is fine, and its an early car to boot.
Now the dirt is another thing. And miss matched panels seems odd too. In fact at the factor tour they went out of their way to demonstrate how all the sub assemblies get painted along with the body to keep this from happening (ok. There goes my NDA).
Another alternative is to have Tesla pay for paint correction and a complete wrap of the car. This takes the finish out of their hands. Since you are an enthusiast for quality I suspect you would have gone that route regardless of what the finish on your car was. So maybe you can actually get ahead here.�
Aug 26, 2016
3mp_kwh Plastic panels, steel panels and aluminum will all take the exact same paint differently. It will also age differently. I'd rather those small differences, than find out that substantial amounts of my car were secretly repainted, in a process that is inferior to the factory.
I still don't get the OP's issues, apart from over-spray. Drips? Was the metallic too thin and uneven? Some of the most amazing luster I've ever seen on a car was on the first hand-sprayed red Sigs. The paint was laid on thicker.�
Aug 26, 2016
TheQ guys they did not order me 2nd and 3rd cars because i was seeing things.....that's a very expensive under taking, they did it because they know they have issues.
Pearl White Exterior Model X Photos
See post #29 I am not the only person noticing these problems, and I bet if others with Pearl White looked close they would notice them too!�
Aug 26, 2016
CSFTN I'm sorry but the fact that they tried to satisfy you is not an acknowledgment that they actually had a problem. Please, most some pictures so we can see ... or a link to a video file .. or something other than your own statement�
Aug 26, 2016
jimmyjohn I looked through OP's posting history, I didn't see any photos or correspondence, I did see a lot of the word "Sucks," though.�
Aug 26, 2016
TheQ If you think Tesla building a customer 3 cars to "satisfy" them is a good business model....when there is nothing really wrong according to you fanboys, well.......you just cant make that up. Run a business like that and see how long it lasts, Model X is not an ice cream cone.
Thats where the word SHEEP comes from.....bet you think Hilary set up that Email server for convenience too.�
Aug 26, 2016
CSFTN Your only response is a thumbs down, then an ad hominem? Actually 2 ad hominems? That says a lot about you, or at least your current state.
I didn't call you a liar or a nut or anything else negative ... I'm just asking you to show us what you are writing about.�
Aug 26, 2016
TheQ I pointed you to a thread that others are saying the same things with pics.... and those pics are impossible to see anything. Some people just don't want to believe, that's where the term FANBOYS comes from to begin with. I can post pics and people like you will still be disbelievers, that's the just the nature of the sheep. Because it did not happen to you, it did not happen, we get it. Move on.�
Aug 26, 2016
CSFTN Did happen to me. Thats why I am asking.�
Aug 26, 2016
jeffro01 You still haven't provided any evidence of this widespread issue you claim Tesla has... I don't understand what it is you hoped to accomplish by this thread? You've come in making some pretty serious accusations against Tesla with nothing to back it up. Nothing.
Jeff�
Aug 26, 2016
DuplexDianne I can relate, but to a lesser extent. I took re-delivery of our Midnight Silver 75D X yesterday, after it came back from the body shop where they were able to buff out some trash in the paint on the hood. I posted these pics in another thread...and it really seemed crazy that NOBODY did anything about it (notice I didn't say that nobody "saw" it b/c for all I know they were waiting to see if I was bothered enough to bring it up--it was plain as day to me, noticeable within 10 seconds of looking at the hood. Oh, and there were two very noticeable chips on top of one of the key fobs (the one showing when the box is opened) along with dirty fingerprint/smudges...that they didn't do anything about either. Asked for a replacement...And a 5-inch long scratch in the middle console cup holder door panel...that will need to be replaced....and I could go on. But I'm hopeful all unresolved issues will be resolved soon.
It's disappointing to not have the perfect delivery experience that others have had (I didn't get to drive through the bay doors...had to make a special request to do this). But hopefully the ownership experience will be better!�
Aug 26, 2016
TheQ DD I see you are in Austin too, I am sorry you are having a similar experience......yes the Service Manager needs to go. He could have fixed my issues right before I ever saw the car and I would never know about. Like others have posted thats all legal.
I don't understand how they detail cars and don't see these issues from the get go, literally in the case of the last 2 cars it took me less than 1 minute and a full trip around the car to see these issues.......they must have blind people detailing cars and how do they make it out of the factory like this? Its just such a disappointing experience, especially when spending so much money.�
Aug 26, 2016
DuplexDianne I feel your pain and share your disappointment. Drove the 1.4 miles from the service center to my house and parked in the garage..there he'll stay until I can decide what to do for paint protection, if anything at all.�
Aug 26, 2016
TimsRunnin I also would like to see pictures and encourage the OP to post them. But I believe the OP. The details laid us thus far are believable and I and feel bad that he/she had this bad experience. I would be beyond disappointed if this happened to me.
With that said, the MX is an unbelievable car and I would rather have imperfect paint on a MX then drive anything else. I definitely recommend the OP give their decision some thought over the next weeks/months, and encourage them to reconsider at a future date. Based on my personal experience, you won't be sorry if/when that happens. Perhaps an inventory car? It's obvious you still care, otherwise you wouldn't have created this thread.
Finally, I'd like to offer an additional data point, and my data-point includes a picture: the paint on my obsidian black MX (VIN 83Xx) is absolutely perfect. I hand-wash my car using the 2 bucket method every week -- even 2 months in I've still found no defects whatsoever.�
Aug 26, 2016
bonnie Y'know, I get that you don't like the pushback. Most of us wouldn't. But people are curious AND most of us have witnessed more than a few posters that play fast and loose with the facts. So it's also understandable that people asked for photos to see what you're talking about.
What I find really unacceptable is your need to insult people by calling anyone who disagreed with you 'sheep' ... and then you go and politicize it by taking potshots about what candidate someone may be supporting.
Kudos to the rest of the forum for not taking that bait and letting this thread totally devolve into a political slugfest.�
Aug 26, 2016
TheQ funny what does not bother you is Tesla taking care of its customers and delivering a quality product.......cheers.�
Aug 26, 2016
TheQ Model X 5YJXCBE21GF015159
Ordered Accept Delivery
Model X 5YJXCBE29GF003941 Delivered
Here are 2 of my 3 vins for all the non believers.....they took the middle one away when they ordered the 3rd.�
Aug 26, 2016
NikeWings Hey THQ, non-believer insults and/or indignation doesn't help your goal.........anyway, I wanted to see pictures because my car is white and maybe I'm not looking at it with the trained eye you have. Everything posted is dark dark dark......we have lighter cars that mask imperfections (one of the reasons I ordered white actually lol). So, if you could help out, it'd be appreciated. And if you didn't come here to help, then why did you come here?�
Aug 26, 2016
mkjayakumar The one thing I can't understand with most folks that buy expensive vehicles is this pedantic obsession to cosmetic things like paint. It is a friggin car that rolls on our dirty streets and is hit by dirt and grime and pebbles. It is a not work of art, a sculpture or a DaVinci painting that we crave to hang it in our spotless living rooms. In a week or a month, the car will get a chip here and chip there.
What tickles me here is that, folks with their ultra obsession to these cosmetic details, completely miss the forest for the trees. Your buy a Tesla for its ultra smooth instant acceleration and its amazing ability to drive itself relieving stress on your tough highway commutes and long distance travels. You could get a BMW with an amazing perfect spotless paint, but it is still an ICE that you have to drive yourself.
In the end, what matters is the joy and ease of driving. Everything else is secondary.
When I picked up my S, the delivery person pointed out a few cosmetic things that he said they would take care of it. I told them not to waste time and effort in all that. However spotless they can make it, it is only a matter of time there will be scratches and minor dings. There is nothing I can do when someone dings my door in a grocery store. And it is inevitable. Instead I bargained for a new set of tires (for my CPO S). Win-win for both.�
Aug 26, 2016
TheQ
I looked at multiple other colors and they looked perfect so I think these issues are Pearl White paint only, that said here is what to look for:
Look at your bumpers closely, run your fingers along where bumpers meet the body, can you scratch the paint off with your nail?
Compare the bumpers to the body, is there plastic bleed though on the bumpers, like not enough paint got sprayed on?
Today there was debris in the paint and other sub surface imperfections and on the bumpers only.�
Aug 26, 2016
NikeWings OK appreciate it, this is exactly why I did order white, so I'd miss it all.
I just wanted to be sure there weren't indicators that my paint would start oxidizing or shedding or peeling in big strips across my hood while I'm driving around thinking everything is super great like usual.
Sorry you are unhappy with your beautiful car and I hope you wont be more disappointed by having to go back to gas......yikes!
What the heck are you going to do?�
Aug 26, 2016
S4WRXTTCS I'm a little confused because it sounds like you accepted the 3rd one, and then took it back.
You knew what to look for so why not just reject it, and keep rejecting them till they either get it right or ban you as a customer?
I understand the obsession, but take it all the way.
Paint has always been a bit of a sore spot with Tesla. Where there are lots of stories of how soft it is, and how it needs correction/protection.�
Aug 26, 2016
TheQ at this point for me its a matter of principal, the fact that they continue to waste my time because they can not put in the effort to make sure its done right is simply outrageous.
not happy to give up my car, not happy at all.....�
Aug 26, 2016
TheQ I was told to pick it up any time Friday I said 10 am she replied later how about noon "the detailer wants to be sure your car is perfect and is putting extra time in" which now I know means code for we found some stuff wrong and we need to try to fix it and we need more time.
I walked in excited for my new car from a distance it looked awesome, but once I got up close i found derbies in the paint and other imperfections on the bumpers only. I gave the key to the old car to the Service Tech and said I just want my money back and walked out. Called the regional service manger gave him a piece of my mind for not taking the time to at least look at the car first and he said they are sending me a check.....end of story.�
Aug 26, 2016
??ELECTROMAN?? Dude you are buying a very fine $60,000 car. You decided to spend $52,000 on upgrades. You should feel privileged to own such an awesome vehicle. Quit being such a drama queen.�
Aug 26, 2016
S4WRXTTCS My take on it is sometimes in life were forced to fix something even though it's not our responsibility.
Don't get me wrong. Whatever you do is your right, but that you were in a perfect position to force their hand.
The problem now is there isn't a conclusion to it. Its just some problem that's lost in the system. Hopefully the service manager is still hanging out in this forum so maybe he can get to the bottom of it.�
Aug 26, 2016
NikeWings Then don't give it up.......its not too late to turn this around, but you need to turn around too.
I think you know what needs to be done. Would it surprise you if I said "just do it"
It will be worth it TheQ!�
Aug 26, 2016
S4WRXTTCS Ah, that clears it up. But, that just strengthens my feelings that you should have forced them. You already had one you could drive till they got you one that passed. Of course I'm totally OCD so giving up just isn't in my blood.�
Aug 26, 2016
??ELECTROMAN?? I'm sure if your paint turns to *sugar* in a few years or sooner Tesla will make it right. Probably by repainting your car and or doing a wrap. But for now you need a trained eye to see these defects. And these defects are not apparent, in any kind of lighting condition, that would inable it to be seen at 12 megapixels. Sounds horrible�
Aug 26, 2016
TheQ cant title the car, cant get a plate.......its hot here, I want the windows tinted, and my radar installed. Since the end of April I have only put 2200 miles on it.�
Aug 26, 2016
??ELECTROMAN?? *sugar*? I got bleeped. Very interesting�
Aug 26, 2016
ecarfan I reviewed all 4 pages of the thread you linked to. Two people in that thread said they could see a mismatch between a Pearl White bumper and the adjacent body panel, photos were posted but in the photos I can't see it (which doesn't surprise me, photos on a computer screen show very little detail and are notoriously poor at rendering colors accurately). No one else in the thread made any mention of such an issue with their Pearl White cars. And one person in this thread posted that MB and Lexus cars can have the same issues with that paint color.
You were definitely "seeing things", as you stated. If you aren't willing to take an X in another color, then it sounds like Tesla can't paint a Pearl White car to your personal standards and you should part ways with Tesla, unfortunately.�
Aug 26, 2016
NikeWings LMAO...didn't know they did that�
Aug 26, 2016
S4WRXTTCS But, unless I'm missing something you had Tesla by the balls.
What options did they have since they agreed to make it right?
Banning you as a customer wouldn't work because the media would eat that up.
They could tell you it matches their expectations, but that's Tesla giving up and not you.
They have enough Model X's in inventory they likely could have upgraded you just to make it go away. But, now you won't get that.
Instead all that hassle was for nothing.�
Aug 26, 2016
TheQ
its not a fun car buying situation when you have first multiple issues resolved poorly and then multiple cars with almost the same issues.......not easy to say well lets order car 4?
I am fed up with their customer service and quality control. I own quite a few high end autos and have never had issues even close to this, never.�
Aug 26, 2016
??ELECTROMAN?? Crying face Emoji�
Aug 26, 2016
electricity So now you are driving some piece of $&�
Aug 26, 2016
??ELECTROMAN?? I think what you should ask yourself is, why did you pick pearl white in the first place. It's just Tesla's way of telling you that you picked the worst color. It's your chance for a redo. Get the X in black and live happily ever after. Time for model X #4. How I love first world problems.�
Aug 26, 2016
TheQ Black car in 105 degree heat no bueno....AC can barely keep up now. The PW White with White seats is awesome. shame on them they cant get it right.�
Aug 26, 2016
eye.surgeon These posts are so amusing...
1. Expensive, exclusive cars often have paint jobs that are no better than a $25k Camry. I've owned cars that cost more than a house that had obvious paint flaws if I chose to obsess over them, which I don't.
2. "MY CAR COST $XXX SO IT NEEDS TO BE PERFECT!!" There is NO correlation between cost and quality in high end cars. Rich people who buy expensive cars know that. Average people who overspend on expensive cars generally don't, and act like you.
3. Elon doesn't care, nor should he. Stop writing letters to busy CEOs thinking your little problems matter to them. A good businessman knows not to pander to the 2% that do all the complaining because they're never going to be happy. A customer that rejects 3 cars in a row? They're giddy you're gone.
4. You're not special, and neither am I. You don't deserve special treatment. I know that's not what your mom told you, but she lied.�
Aug 26, 2016
electricity Maybe go to the factory and show them how its done�
Aug 26, 2016
ivengo I wanted to say that I only had positive experiences with Austin Service center. When I bought my CPO Model S there was a small crack in the paint on the car and they fixed it with no problems and to my complete satisfaction.�
Aug 26, 2016
TheQ I actually offered....�
Aug 26, 2016
mkjayakumar
but, but.. that piece of $&@ I am sure has the best paint work you know.
In the end if you are not blown away by EV drive train, there is plenty to get disappointed.�
Aug 26, 2016
electricity Kidding aside I think they are happier to not have u as a customer. Holy cow 3 model x's returned over paint?�
Aug 26, 2016
Norge TheQ, I thought it was well known that the quality of Tesla cars in some aspects is not up to scratch - yet. My last few cars were Toyota, VW, Mercedes, and Audi, and every one of them were higher standard when it comes to alignment of panels and other details, and, yes, I had a paint issue with my Model X that I showed Tesla but didn't pursue (the repair could be worse than the problem). And the car has rattles. But this is still a semi-start-up company (and rattle fixing is tribal knowledge that takes years to acquire). As to Tesla staff, a positive experience for most of us, remember the rapid build up of the company and all the corporate policies they've had to build up and continue to fine tune.
In spit of the above, I am ecstatically happy with my Model X - just back in Maryland after an 8800 mile road trip up the east coast, across America, down the west coast and back again. The experience is fundamentally different from driving an ICE legacy car. Furthermore, I have bought into Elon Musk's vision of sustainable transportation and I have joined a community of enthusiasts, which is a good experience on its own.
I can only assume that you are right about the paint quality problems, but rather than finding a solution (which I am sure was there), you decided to pull out of the car purchase. That is unfortunately a loss of perspective and amounts to self-flogging. In my humble view. I'm sure you can still turn this around.�
Aug 26, 2016
ohmman Austin, eh? Are you sure you're not from Dallas?
I have two Pearl White Teslas. One S from 2014, one X from 2016. My X has had issues, and I've been pretty honest here on TMC about them. There was only one paint issue (driver's side mirror connection point has a chip). I didn't bother the Service Center with that one. Paint matching is excellent between the plastic bumper and the aluminum body panels. I don't have the mismatch that was referenced in the thread you linked, and I don't think many have because nobody else has corroborated that initial report. So while you personally might have had issues, I don't think you can link to one problem and say that Tesla just can't do it. The plural of anecdote is not evidence.
Do what you want, but @Norge said it well above. Doing things in the name of principle often means you're doing them at the expense of logic. You're probably being more unkind to yourself than you are to Tesla.�
Aug 26, 2016
DuplexDianne Just curious...did they spot the imperfection, or did you?�
Aug 27, 2016
TheQ All of you who suggest you should take a car that has flaws because that's just the best Tesla can do right now is hogwash.....they will never produce a car up to standard if that's what the consumer will take.
Painting a car is not rocket science. Body panels that fit correctly is not rocket science. Assembly line quality control inspections is not rocket science. Car companies have been doing these things perfectly for a long, long time. For a 100k+ car I expect and so should you, a first class paint job and A+ fit and finish. Accepting anything less is shame on you.
As my mother always said "a fool and his money are soon parted," well I am no fool. Get your act together Tesla and build a car thats up to standards and I will consider buying one. In the mean time I have plenty of other cars I can drive that get me from point A to point B.�
Aug 27, 2016
Krugerrand I've never seen a perfectly panel gapped car. Certainly some have been better, more consistent than others. But perfect? Never.
I've never seen a perfectly painted car. Certainly some have been better, more consistent than others. But perfect? Never.
While making cars might not be rocket science, it's not like the simplicity of making toast either. (And still some people have problems not burning the toast, or getting it under toasted. Go figure.)
Best wishes with your next car. I hear Porsche will have an EV out sometime before Hell freezes over. Maybe it'll be more to your standards.�
Aug 27, 2016
ohmman I hope you find their enthusiast forums enjoyable. Once Tesla is doing what you want, we will be glad to see you back here. Until then, good luck with life.�
Aug 27, 2016
TheQ I have had multiple Audi's my current R8 has a perfect fit and finish.
I have had multiple Mercedes Benz, my GL450 has perfect fit and finish.
I have multiple Toyota's, My Tundra and Landcrusier have perfect fit and finish.
I can go on and on......�
Aug 27, 2016
Krugerrand Did not happen, but okay.�
Aug 27, 2016
TheQ German and Japanese car companies take these things very seriously, its does happen everyday. I have never had to have a car returned or fixed, ever.�
Aug 27, 2016
ryanleestma My .02? Sending something like that to the CEO of a company that's quietly revolutionizing a 100 year old industry, fixing problems as fast as they can, and when they can't, inventing solutions to solve those problems, is just unnecessary and frankly says a lot about you and no one else. It was accusatory, inflammatory, and frankly, what do you think he's going to do? Personally go to the paint booth? Say "aw geez dude here's a free one". Why are you singling him out? Isn't it the paint man?
I mean, Sam Walton got this whole idea of "The customer is always right", but no, they're not. I'm not saying that the paint wasn't bad or could not have been better, but frankly, if the paint is what ruins the entire experience for you, that's your deal, go buy another car. But posting a thread on a forum like that is rude, unrealistic, and frankly, dehumanizing for both the recipient and the observers.
You're right, you're not buying a Twinkie. Act like it and vote with your dollars, not with your mouth and don't treat people that way. A car isn't worth that.
Sometimes my S has / does little weird stuff too. But I don't sweat it because what I have is a helluva lot better than what I had.
You put in a 220 outlet for nothing? Bought some add-ons? They lost a customer like you? Is it going to hurt you or them that bad?
You've humanized an entire company into one man and then *sugar* on him publicly. You're out of line.
Ryan�
Aug 27, 2016
apacheguy I would never give up my Model S and driving electric over paint issues. I see a much bigger picture. But, hey, I respect that others have different priorities and I'm cool with that.�
Aug 27, 2016
TheQ Apple revolutionized the phone industry with a A+ fit and finish product......cut the crap Fanboys. The fact you you are willing to accept sub standard quality because you think Elon is saving the world, is laughable. He, like any SALESMEN will sell what ever a consumer is willing to buy. Because you have low standards makes you the greater fool not the EV advocate. Its not hard to focus on paint and fit and finish, Tesla chooses not to, and they wont until the consumer demands it. Wake up, its how the real world in business works. If you want to sell millions of cars you need to get your act together. Fanboys are not going to be buying millions of cars, consumers are. As it is you can see Tesla is having a very hard time moving cars right now.......�
Aug 27, 2016
DougH Tesla's paint has been crap since day 1, that's kind of a know fact that is why most do opti coat and whatnot.�
Aug 27, 2016
TheQ I hear yeah and its not going to change until the consumer demands it.....This is also a problem because they own the whole distribution chain if dealers were on the hook to sell these cars they would be making sure the Quality was much higher because they would have to deal with these issues and it would bite into profits and car sales efficiency.�
Aug 27, 2016
mkjayakumar I can't believe someone would get so twisted over paint issues and somehow make that as the epitome of automobile achievement.
If all you are looking for is a machine that will take you from A to B with an AMAZING paint - then you have plenty to choose from and Tesla is not for you. Next time on the highway when I zip past you on a stop and go stressful commute, I would be relaxed and fresh, while you can't even admire your car's paint job because you are stuck inside the car and heavily focused on the road and cars in front of you.
You have a definition of a 'fool'? I will tell you what is foolish? the inability to understand what you get when you buy a Tesla? The inability to understand that AP is in some sense rocket science and the only company doing it right today is not your other gas giants that do spotless paint jobs.
You are right - fools and their money are parted easily.�
Aug 27, 2016
mkjayakumar Have you checked out the standards of the driver assistance features in other companies? Because people like you have low standards, you are being made a fool and these companies are not making a great EV or a functioning driver assisted self-driving cars.
Unless people like you wake up and demand quality products, we will get the same old crap.�
Aug 27, 2016
aesculus Again. Why not ask Tesla to pay for your paint correction and move on?
I think you are just waving this flag, but have a long list of other issues. The dealer comment above kind of showed your stripes.
My paint is good, but not great. I paint concours cars and I know great. I also know great would cost about $20k to do on a Tesla.
There are three different paint applications on the Pearl White. You claimed there is no paint on your bumper. Which coating (base, pearl or clear?). It sounds like it's the clear because you said it was thin and you could scrape it off with your fingernail. The clear is so trivial to apply after the fact and then polish out, anyone can do that.�
Aug 27, 2016
TexasEV It all depends on your priorities. Would you rather have a perfect fit and finish in an ICE, or would you rather have a long-distance EV. I'll take the long distance EV.�
Aug 27, 2016
TheQ EV and driver assistance is meaningless to me I don't commute anywhere.
If EV makes for a better driving experience than that's a another story and I do believe the driving experience is awesome. But that does not make it ok to accept less than I would accept from another car company.
At 2 bucks a gallon EV makes almost no sense for the premium you are paying.�
Aug 27, 2016
thegruf sic
"I have multple other cars that belch out soot, NOx, CO2 and all manner of other pollutants, they also have knobs and twiddly bits and pockets and have "perfect" paint.
I have(had) a Tesla MX that was a beatiful piece of new technology that has eco credentials and performance that nothing else on the market can even get close to, but there were a few nits about the paint that are so minor that I won't post images of them but were enough that I rejected three examples and even called BS on the Tesla center that tried their best to help you.
I am now chugging around in an ordinary ICE instead of being inpired daily by a technological marvel"
your loss imho�
Aug 27, 2016
mkjayakumar
There you go. That puts everything in context. You have reduced driving a Tesla to gas savings. That tells me everything what i want to know. You will never be satisfied with an EV with the lens you are looking at.
I get it. What you want is an 'Eye candy mobile' and nothing more. Your friendly gasmobile dealer is waiting to part your money from you.�
Aug 27, 2016
Vitold We pay a lot more than $2 for gasoline in pollution, spills, costly wars and pro oil politics.�
Aug 27, 2016
TheQ Again you guys are way to hung up on EV......its not an excuse to build cars with poor fit and finish. the only person that is parting you from your money for less value than you deserve is TESLA, and that's the point. Over paying for a car that STILL RUNS ON COAL OR OTHER FOSSIL FUELS is just kidding your self. Unless you have solar panels on your house, your car is still gets a majority of electricity from fossil fuels. Those Lithium batteries are also horrible for the environment. Car sales are not lagging because its a home run.......
What is U.S. electricity generation by energy source? - FAQ - U.S. Energy Information Administration (EIA)�
Aug 27, 2016
TexasEV I think we have identified the problem. If EV is meaningless to you, then the Model X you bought is not worth $110,000, because a large portion of that cost goes for the battery and electric drivetrain. You could get a luxury ICE SUV for half to 2/3 of that price. If your priority is the appearance rather than it being a long-distance EV, maybe that's why you're obsessing about the paint?
As Tesla goes mainstream, we can expect more of this from people who don't care that it's an EV so they don't think they're getting their money's worth.�
Aug 27, 2016
??ELECTROMAN?? I agree the company needs to be made aware any defects. Hopefully you rejecting three of their cars has made them aware of a problem. If that doesn't do it, what will? I don't plan on putting up with any significant defects upon delivery of a new Tesla. I would allow them to do non-factory painting if necessary to make it right. Half the paint on my current car has been non-factory for over 8 years. If you look real close in the right lighting you can see imperfections, but it still looks great. But very uncool if they did significant painting of your car in an auto body shop without telling you. You are doing us all a big favor if you take that to the top.�
Aug 27, 2016
TheQ I am trying my best brah.....this is only the first step.�
Aug 27, 2016
ItsNotAboutTheMoney Thanks for pointing out the problems, I hope you get your reservation fee back, and I hope that Tesla can eventually fix the process.�
Aug 27, 2016
Krugerrand It's okay if the OP rates an excellent paint job at the top of his criteria list for a car. And it's okay that Tesla doesn't meet that criteria.
A Tesla offers a bazillion other things. It's the best EV (and arguably the greatest vehicle every made) by a landslide for too many reasons to list, such that the OP could buy a Tesla and go have it professional detailed/wrapped/or whatever like so many others have and then have his 'perfect' exterior. Clearly, though, all those other bazillion things that a Tesla offers isn't enough or important enough to the OP. And that's okay.�
Aug 27, 2016
Saghost Actually, I do have solar panels on my roof, thanks for asking. And so do something like half the folks who answered a poll on the forum if I remember right. If you're worried about it, your power company will be happy to sell you 100% renewable power for only a few cents more - still cheaper than gas for anything resembling a comparable car.
Instant torque, Autopilot, OTA Updates, free Supercharging, massive windshield, falcon wing doors - there are a lot of reasons Tesla is uniquely superior to their competition that have nothing to do with the environment. Some of them are related to being an EV, some aren't. No one buys a Tesla to save money - but is better for the environment than anything in close to the same size/price class, and it is a better, safer car no matter what.�
Aug 27, 2016
Vitold If you look at the trend, year over year, we are using less and less coal and more renewables. This will only continue. Most of the EV fuel is domestic, were as most ICE fuel is imported (some from terrorists and human rights violators).�
Aug 27, 2016
TheQ The US is the largest oil producer with the largest reserves on the planet.....
And yes a consumer should be able to have his cake and eat it too.... The tesla should also have great fit and finish.�
Aug 27, 2016
Krugerrand For now....�
Aug 27, 2016
3Victoria It takes as much electricity to just produce and deliver the equivalent gas to run an ICE as it takes to run an EV.
Its pretty obvious that your real agenda is to find any flaw so that you can reject your Tesla (s) so you can justify your prejudgemental opinions about EVs in general.
Its obvious that you and Tesla are not suited, just drop the song.�
Aug 27, 2016
TheQ Wow this is just so wrong..... I loved driving that car. If I wanted to just return the car form the get go there was no reason to order 2 more and waste my time and aggravation. Get real...
I do see why the fit and finish sucks...... Y'all make no bones about it and just take what you are given.....nothing going to change with that attitude. Eventually other car cos will catch up with a better mouse trap and boom, by by Tesla.�
Aug 27, 2016
Krugerrand So here's a thought: Why didn't you accept one of the vehicles and negotiate for Tesla to pay to have it professional detailed by a company of your choice? There's a number of threads and posts on the topic on this forum and company recommendations as well as pictures of their work.�
Aug 27, 2016
TheQ
They acknowledged my issues could not be fixed properly by 3rd parties, they tried.
And like I said before anyone with a paint meter can see your car has had paint work and that deminishes value.�
Aug 27, 2016
Vitold Yet we still import 30% of it from OPEC and Persian Gulf countries.�
Aug 27, 2016
thegruf That assertion is not necessarily true.
I bought my MS because I loved the performance and style, I love the fact that is doesnt pollute locally, I don't have to visit gas stations twice a week and can just plug it in when I get home, I love the interface and utilisation of technology such as the large screen, and I love the clean and uncluttered interior and I also love the fact that I can pre-heat and cool it from the app so I can always get into a temperate cabin. The fact that is an EV is almost incidental as far as I am concerned.
I am also fastidious over my paintwork and take great care in detailing the car periodically. Is the paintwork perfect - no, is it bad enough for me to take the car back - no way, I have had worse paint on a previous Audi A5 coupe. Everyone to their own, but as I say - your loss imho.�
Aug 27, 2016
mkjayakumar I do see why the others car manufacturers continue to make the same crap they have made the last 20 years. Because folks like you don't demand performance and quality in driving comfort. They are carried away by eye candy stuff like spotless paint and knobs and buttons throughout. Eventually Tesla will also get the eye-candy stuff right, and then bada-bing boom. Bankruptcies and mergers for gas giants.�
Aug 27, 2016
Krugerrand First of all, the number of people who walk around with a paint meter when buying a used vehicle is miniscule. Seriously.
Two, negotiate for Tesla to have the vehicle entirely repainted. Would have been less expensive then building you two more that still didn't meet your standards.�
Aug 27, 2016
TheQ That's incorrect
How much oil consumed by the United States comes from foreign countries? - FAQ - U.S. Energy Information Administration (EIA)�
Aug 27, 2016
Saghost I think you're missing the point here. 400,000 reservations for a car they've never even seen in person that's at least a year away from production say everything's going to change because of our (and Tesla's) attitude. It's just a pity the rest of the industry doesn't seem to be paying much attention.�
Aug 27, 2016
Vitold Based on what you wrote you expected paint quality of a car that matches Tesla's performance...but it's hard to tell if that's the case w/o pictures.�
Aug 27, 2016
Chris TX I'm very surprised no one mentioned anything about Tesla's paint process being restricted by California's air quality mandates. I imagine the OP and others on here have never owned another car manufactured in California.
"Third time's a charm" or "three strikes, you're out" The customer gets to decide, here.�
Aug 27, 2016
Vitold That's because we are exporting oil. Exporting oil offsets imports and, in turn, masks how much oil we import in stats you quote. Same source, elsewhere, lists 3.41 million barrels/day imported from OPEC and Persian Gulf.�
Aug 27, 2016
??ELECTROMAN?? Amen�
Aug 27, 2016
thegruf $2 ?
huh, its $6.80 over here, which does help the math for sure.�
Aug 27, 2016
TheQ Sorry for Texas-ing gas under 2 bones here�
Aug 27, 2016
TheQ GM almost sells that many cars in a month.....and if they can get fit and finish right so can Tesla. The consumer has to demand it.�
Aug 27, 2016
NikeWings It was hoped by many that you'd have returned after a good sleep with purposeful intentions to rectify your situation instead of more bickering. And ultimately enjoy the new car you designed for yourself instead of losing out. Nope.
Your principles as you stated last night were so important and they've won, yay for you. Your actions and reactions along the way blew your opportunity, not the paint. There are many early X owners that endured far more serious problems and delays than you, and they managed to maturely work out amicable solutions ultimately driving away in an incredible machine.
Instead, you chose to give back the keys, walk away and you are getting a check. What more do you want here?
Lots of lessons for both sides without compromising either's principles. Good luck Q.�
Aug 27, 2016
napabill ***** TROLL ALERT *****�
Aug 27, 2016
TheQ
I have tried to no avail.... How many more cars should I order while I can barely drive my untitle un plated Model x and tesla sits on my 113k. It's not like they are expidighting building replacements for me or doing anything else to make it right. They offer me nothing but another car with more flaws...... Tesla failure not mine.�
Aug 27, 2016
mkjayakumar I was thinking the same.
Here we have someone who really doesn't care for the EV driving experience, thinks gasoline is great, argues Tesla cars pollute, bemoans about lack of savings due to cheap gas - but still pursuing a Tesla? it doesn't add up.�
Aug 27, 2016
ohmman This is flat out false. Most of us do indeed make "bones" about it but the difference is that we work cooperatively with Tesla toward a solution. We provide valuable feedback and they spend a lot of service hours dealing with their mistakes. I prefer to assume the best intentions, so my belief is that they want the vehicle to be the best it can be, just as I do.
You haven't looked around this forum if you think people just accept anything. Maybe we are just more willing to work with a company side by side instead of pitting ourselves head to head.�
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