Nov 21, 2015
freeewilly Did they offer to wash your car?�
Nov 21, 2015
Nigel16494 I got the impression they were waiting for El Nino to hit them, walkins , appointments. No they just wanted me gone so no wash, fine with me.�
Nov 21, 2015
dhanson865 Nope, they didn't find one out of 3000, they found zero out of 3000.
Every car they inspected at the factory, at stores, at service centers, and ones brought in by customers had no issue. They are just checking because one was reported to have an issue but they haven't been able to confirm on any car they've inspected.�
Nov 21, 2015
RAW84 I don't know...It's just gmail. Not terribly concerned, I usually get Tesla's communication tho�
Nov 21, 2015
Stoneymonster Fair enough.�
Nov 21, 2015
Jool Just got back from the service center. They have inspectors handling the seatbelt work so the regular staff doesn't have to worry about it. Talked with one of them and they haven't found any issues so far. Very quick and easy process!�
Nov 21, 2015
paulkva I suspect that once the initial wave calms down, maybe in a few days, they'll call or send regular mail to anyone who hasn't yet gotten (or scheduled) an inspection. Email is effective in general but it's not a perfect notification mechanism.
When I pulled into the Tysons service center this morning for my appointment, one of the regular techs was in the parking space next to me inspecting another car. He asked me to give him a minute, and that's literally about how long I had to wait for him to start inspecting my car. A few minutes after that we went inside so I could sign the paperwork, and waiting for that took significantly longer -- a whopping 5-10 minutes.
Piece of cake, and better safe than sorry.�
Nov 21, 2015
InsaneDriver I received the email yesterday, had a link to schedule an appointment online took my car in this morning, less than 10 minutes and I was on my way. I appreciate that Tesla decided to make sure there were no issues and issued the recall. It was the right thing to do.
While there I decided to schedule the upgrade from 3G to LTE, have a date and they asked if there was anything else they could check out. I said other than the Ludicrous upgrade I had no complaints.
We love our Tesla still, smile every time I drive it.�
Nov 21, 2015
S'toon The comments from one article reporting on this:
- Kudos to Tesla for doing what other auto manufactures just stall and piss and moan about instead of doing the right thing upfront.
- I commend the company on it's action and I see service advertising potential...[cue Shatner]"Making it right...right?".[Shatner out]
Seems like Tesla makes money the old-fashion way -- Through innovation, commitment and standing behind your product.
How is a company being proactive and not waiting for injury or loss of life to occur to address a problem that may very well be limited to a single vehicle out of 90,000? All this does is make me want a Tesla even more. Bring on the model 3!
So Tesla is being proactive and asking owners to bring in their cars for a fix instead of hiding the problem for years and hope it goes away like the other car makers. Across the board they have one of the best safety records in automotive history. Not bad for such a young company. Now if we could get the rest of the industry to follow their example.
Pay attention ... . This is what being a responsible corporate citizen is all about.
From another article on the story:
Truly amazing car company. One issue with one seat belt, voluntarily order a recall for the entire fleet to promote safety of the customers. Anyone able to remember how many faulty ignition deaths or airbag issues transpired before other automakers were required to issue recall notices and acknowledge they'd already been aware of issues with their product(s). How about exploding SUV tires?
�
Nov 21, 2015
Andyw2100 The email message actually said they'd be sending regular mail as well, but that we didn't need to wait to receive it.�
Nov 21, 2015
msnow ^^ Good stuff!�
Nov 21, 2015
Andyw2100 Gmail is an ISP that does just outright block if they believe a bulk mailer is spamming. That being said, I'd say the chances that that is what happened to your mail are exceedingly low, since we haven't heard of a lot of people not receiving the messages, I received mine at a gmail address, etc. It would have had to have been a situation where gmail made the determination very late in the mailing, and your email was also sent very late in the mailing. My guess is that it was something else.�
Nov 21, 2015
msnow I think the notification going to to junk mail is more prevalent that you think. I've heard or read of several instances of this including me (my web mail provider is outlook/hotmail). The confirmations from my SC for the appointment came in fine. The original email was from "[email�protected]" which isn't in my address book like my SC info is. The email also could be viewed as spammy too so I think that's what happened.�
Nov 21, 2015
hobbes <wild speculation> And maybe, in addition they�ll have Xs in the showrooms soon that people can look at while their seat belts are taken care of. </wild speculation>�
Nov 21, 2015
Andyw2100 RAW84 said he had checked his junk mail. So gmail would have had to have blocked the email at a higher level than that, which would mean blocking it from all gmail recipients at the point they made the determination that it deserved to be blocked. That's a pretty drastic approach for an ISP to take, and not all that likely that Tesla's mail would have fallen victim to that. Combined with the fact that it would have had to have been a late determination, and RAW84's email would have had to have been late in the batch (since we haven't heard of many people missing the message) I really doubt that's what happened.
Filtering messages to junk is something ISPs do much more readily than not delivering them at all.�
Nov 21, 2015
yo mama FWIW, my MS is at Fremont for certain upgrades today. I asked about the seat belt recall. They said they simply fixed it while my car was there, so I suspect its something everyone will hear about sooner or later. Didn't sound like that big of a deal (to me anyways).�
Nov 21, 2015
msnow Are you sure they said they fixed it or inspected it? Fixing it means you had the issue which I had thought was just one car so far. Here's what mine stated in the invoice:
"Concern: Inspect Front Seat Belt Pre-Tensioners for Correct Installation
Corrections: Inspect LH And RH 1st Row Pre-Tensioners For Correct Installation; No Additional Work Required
Pay Type: Warranty"�
Nov 21, 2015
Khatsalano Got my seat belt recall inspection done, 27 hours after the email came out. One button got me an appointment and it only took 8 minutes at the service center. No issues.
�
Nov 21, 2015
yo mama Dunno. They just assured me that they'd taken care of it, whatever "it" was.�
Nov 21, 2015
jerry33 Given all the folks who use gmail, if gmail was sending those messages to the bitbucket, we'd have many instances. I'd guess:
1. gmail is rate limiting Tesla, and his got caught and will be sent sometime later. I think this has a low probability.
2. Tesla has the wrong address, Since RAW84 has received other mailings from Tesla, this isn't very likely.
3. Sometimes SMTP servers don't communicate properly and the sending MTA puts the message in the queue for retry at some later time. If there are several failures in a row it may not try till the next day (this is implementation dependent.)
4. The mail got deleted somewhere in the chain.
5. RAW84's name didn't make the list. My email says, "Our records indicate you own a Model S affected by this voluntary recall." which implies that not all Model S may need to be inspected.
6. RAW84's name didn't make the list due to a problem with the selection query.
#3 is most likely followed by #6.�
Nov 21, 2015
jsm I went to the Van Nuys SC today without an appointment for the inspection, was in and out in about 8 minutes. They we all so nice.�
Nov 21, 2015
paulkva Ha, good point, I read right past that. I wonder if they're required by law to send regular mail for a safety recall. Wouldn't surprise me, though it would be nice if they're allowed to skip mailing anyone who has already had their inspection. I can imagine getting a letter a few weeks from now and thinking, "what, a safety recall?" before realizing I already dealt with it.
As far as missing emails go, I got mine in a gmail account, so if gmail decided to throttle or block at some point then I guess I was just early in the batch.�
Nov 21, 2015
brucet999 Meanwhile, back to topic�
I went to the Costa Mesa SC today to have the tensioners inspected - with no problem found, of course. The inspectors told me that they were contract workers brought in solely to do inspections. Presumably, this method was chosen so that the normal work flow of the SCs will not be adversely affected by hundreds of owners dropping in for inspections.
�
Nov 21, 2015
ecarfan Okay, enough about that. Moving on...
My parents got their cars inspected today, no problem found.
Given the fact that thousands of cars have been inspected and not a single problem has been found, my level of concern about this issue is vanishingly small, and in fact I forgot to check my S today. I'll do it tomorrow...�
Nov 21, 2015
Cyclone I wouldn't be surprised if they did that. A great way to save on mailing costs when they can look at which cars have that box checked off in 1-2 weeks and then hit "mail merge." That said, they had problems with the Supercharger abuse emails, so I also wouldn't be surprised if they mail them in 1-2 weeks to people who already had it done in their cars.�
Nov 21, 2015
themacs I got one for my P90D that I have had for 8 days!�
Nov 23, 2015
JenniferQ Best service experience ever! Drove to center, guy waiting with clipboard, he took keys, I went inside and asked for a wash (I know you OCD ppl don't but I figure if I can't let them wash it then what's the point?), made a Keurig and before it was done guy was back with form to sign saying 'all okay.' Oh, and in CA they are also required to check tire pressure. Learn something new every day. Out the door about 20 mins later with safe, cleaned and vacuumed car. Namaste.
Bye bye, Ferrari. Bye bye, MBZ.�
Nov 23, 2015
pedriscoll We don't have a service center open in Indy yet, but do have a service department here which sends out rangers. After getting the email on Friday, I thought I would wait a bit as I did not want to drive to the nearest service center in Cincinnatti. On Sunday , Tesla service called me and said they had techs at the local Tesla store to do the inspection. I went in and was done in less than 5 minutes.�
Nov 23, 2015
epicsurf Pretty much the exact same experience I had today at the Costa Mesa SC.
Also, the advisor told me over 10,000 cars had been checked already without a single occurrence of the seat belt issue being found�
Nov 23, 2015
HankLloydRight This kind of makes me think this was just a brilliant marketing scheme and not a real "recall".
Things that make you go "hmmm..."�
Nov 24, 2015
Max* I thought the exact same thing.
I met with some friends this weekend, and one of them goes " I heard Tesla is doing a recall of all their cars, what's up with that?" and I explained that it happened to 1 car in EU, and that no one was hurt, and they're being overly cautious, and the persons attitude was "o wow, that's really impressive for an auto-manufacturer to do that"�
Nov 24, 2015
HankLloydRight The speed in which they had the MY TESLA website built out to make/take SC reservations; the pre-printed forms that all the SCs had at the ready, hiring contractors to do the adjustments at Superchargers, all the training of the service center staff (even though it's a minor procedure) -- All of that takes at least a little bit of planning -- ESPECIALLY communicating with the service centers, which is one of Tesla's weakest links -- seems to me that all of that was pre-planned well in advance of the "recall".�
Nov 24, 2015
msnow According to Reuters it was discovered by a customer in early November. That's plenty of time to put together a plan. Also, it would be too risky. The customer and others in the "conspiracy" would know the true facts and could leak it not to mention the unknown impact to the stock price. Seems a little far fetched but stranger things have happened.�
Nov 24, 2015
Max* Tesla is very tight lipped with regards to pretty much everything. When's the last time a Tesla employee leaked something? Leaked Model X specs? Leaked Model 3 specs? Leaked Model S updates? Nope, doesn't happen.
I'm not saying this is a conspiracy. I'm just saying it's absolutely not out of the realm of possibility.�
Nov 24, 2015
BertL Instead of being suspicious there may be some conspiracy theory, perhaps we should consider that Tesla is learning from the past, beginning to grow-up from being just a "start-up", and becoming more proactive in their contingency planning.
...that's what I and some of my teams were in-part responsible for -- creating, maintaining and doing annual walk-throughs of procedures with key parties across a global company encompassing many locations and thousands of mobile employees and contractors -- dealing with emergency planning for hurricanes and other disasters that may impact our customers or our service to them, health epidemics (remember avian flu?), various system centers becoming unavailable for whatever reason, and all the communications, processes, and contact lists maintained in one place to make things happen in relatively short order. When a specific situation occurred, or we anticipated it may, the leadership teams could huddle, determine any specifics, then put the plans into action very quickly while executing pre-determined plans with more precision, opposed to if we had to start building everything from scratch at the spur of the moment, with all the additional problems that would entail.
With the timeframes this seems to have occurred, I'd prefer to think Tesla both burnt the midnight oil, but also had some amount of general contingency planning already in place to facilitate what needed to be done. I otherwise doubt they could have executed as well as they seem to be.�
Nov 24, 2015
Stoneymonster Really? A marketing conspiracy? Shaking my damn head. Tesla has more important things to do. A safety recall is serious and they are taking it seriously.�
Nov 24, 2015
HankLloydRight Yikes! I never said "conspiracy"!! I think I said it was "brilliant marketing"!
�
Nov 24, 2015
msnow That's true you didn't, I did. I put it in quotes because it would need to be either untrue or unlawful and more than one person would need to be involved. That wasn't said by anyone here, sorry. I just thought while possible it was far fetched even as a marketing event. Is that picture of Will Ferrell from Anchorman?�
Nov 24, 2015
bollar I'm impressed with Tesla's execution, but this is still a net negative to me. As much as I love the folks at the Service Center, I don't need a potential safety defect as a reason to visit.�
Nov 24, 2015
gizmoboy The folks who live 100+ miles from their SC probably agree in spades...�
Nov 24, 2015
ozweepay I think a lot of those people will simply ignore this issue. In fact, I wish Tesla had just sent an email saying "go check your car RIGHT HERE and look for THIS PROBLEM." But that wouldn't satisfy the lawyers, most likely.
----
I didn't read the entire thread, but I think it can be summarized like this: "Some Model S owner shorted the stock, loosened a bolt and is now vacationing in Tahiti for a month."�
Nov 24, 2015
jlk I live about 400-450 miles from a service center. I sent my nearest service center an email a few days ago, and a ranger replied that he'd be in town today. I met him at a Costco, and he performed the check in 5-10 minutes.�
Nov 24, 2015
lolachampcar Too lazy to read through all the posts so forgive me if this has already been covered.
I too dropped by my local Service Center to have my car checked. The inspection consists of pealing back the rubber cover on the outboard belt anchor. You run the front seat all the way forward then hop in the back seat to look at the outboard front belt mount where it bolts to the floor. The check consists of checking that there is no play between the stranded steel cable where it is crimped to the belt bracket. Apparently there were some bad crimps one of which allowed the belt bracket to separate from the cable it was crimped to.
The tech did my driver's side and I did the passenger side with the tech following behind me as a double check. I did my wife's car when I got home.
It is so odd that in the aircraft world we constantly report issues to the FAA and service advisories or airworthiness directives are issued depending upon the severity of the problem. Inspections are done to confirm there is or is not an issue with each airframe and off we go. It is a simple safe system that most owners appreciate. In the automotive world its a big deal when an issue is found and the manufacturer voluntarily inspects the fleet. Go figure.�
Nov 27, 2015
freds Here in the Seattle area Tesla service employees visited people at home to check their cars over the weekend. We invited our guy in to watch the last couple minutes of the Seahawks game and sent him home with a home made bottle of wine....�
Nov 27, 2015
Andyw2100 I wonder if these were really the Tesla service people or the third-party people hired by Tesla especially for this. I've read here that Tesla employees can't accept gifts like bottles of wine, which is what makes me think these people may have been the third-party company workers.�
Nov 28, 2015
pilotSteve Got mine checked (both driver and passenger sidides) by a Tesla service guy this morning in my garage while he replaced the cord on my HPWC. Amazing customer service!
He explained to me they have yet to find ANY other recurrences in all the inspections since that first one, and he made a good case that was likely caused during rework by someone that was new because it isn't easy to misassemble when you know how the pieces properly fit together. In any event, bravo to Tesla for how they are handling this.�
Nov 29, 2015
smsprague Tesla setup a drive up inspection station at a park in central Tucson on Saturday- took 2 minutes but I stayed little while to talk to the service center guys and a passer by interested in my car - outstanding customer sevice�
Nov 29, 2015
andyaycw Good to see most people got in and out quickly. Mine took roughly 30 minutes at the Costa Mesa Service Center here in SoCal.
Pulled in and I gave them my keys and watched as they had a crew of 2 people do their thing with yanking the seatbelts...then, nothing else for another 20-25 minutes after which they had another crew of 4 people come out to do the exact same thing. Paperwork came back as something along the lines of "no additional work required". Interesting. Maybe they were just disorganized and thought no one had done it yet..�
Nov 30, 2015
pedriscoll Here in Indy we have no service center yet, but they had techs at the Tesla Store location to do the inspections. Took me all of 2 minutes. Great service as always.�
Nov 30, 2015
msnow Thought this was an interesting post. Seatbelt Issue�
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