Nov 10, 2012
pilotSteve Hey FlasherZ - you were RIGHT! Got my VIN (S00912) on 11/5 in an email reply to my query earlier that day. I asked for the VIN and to verify that 11/19 still would be a good delivery day. Matt said "11/19 is still in your delivery window!". I'll follow up on Monday if no email before then....�
Nov 10, 2012
FlasherZ Congratulations! Good luck!
I was told I was one of the first to use the new "delivery" system, where a button appears in your "My Tesla" with the delivery questionnaire that used to be handled in e-mail. I filled it out and the next step is for the local delivery folks to arrange the details with me. Did you get that too?�
Nov 11, 2012
pilotSteve not yet :smile: but that would make a very nice Monday if that arrived in my email tomorrow......
I had, however, replied by email about my desired time, method of payment, and supplied copies of my WADL and insurance card about two weeks ago. Perhaps my paperwork is done?�
Nov 11, 2012
FlasherZ That's the stuff (or most of it) covered by the delivery tool... sounds like you're ready to go.
�
Nov 11, 2012
v12 to 12v I think there is one more step. I was told that a final purchase agreement will be coming with more specific info. I think that your car will be in the same NW shipment as mine. We have always had numbers close together and the same delivery windows.�
Nov 11, 2012
efusco Wrote my DS twice last week, haven't heard a word.
Evan, Via Tapatalk�
Nov 11, 2012
KBF I typically get better responses when I email the generic TM addresses, and I get different people responding each time. There are one or two individuals I have emailed directly, and it can be hit and miss.�
Nov 11, 2012
Jkam I'm really afraid this communication problem is going to be Tesla's chronic achilles heel. You would think there would be some improvement by now, but in my case it doesn't appear to be so.
I received an email from a delivery specialist (DS) on 10/22 stating my car was finished and was waiting logistics. I got another email 3 days later saying that my car was due to be on the 10/30 boat from Oakland to Honolulu and arrive on 11/3. After sending an email on 10/31 inquiring whether the car indeed made it on the 10/30 boat, I was told "it should be arriving this week and then will get unloaded". On 11/2 I get phone call, and the DS tells me 1) my car did not make it on the 10/30 boat as planned, 2) it is now scheduled to be on the boat departing 11/8, 3) he is now personally taking care of the shipment (which begs the question, what was he doing before if he wasn't personally taking care of the shipment?), 4) I would be informed every step of the way, and 5) Tesla will make up for the delay someway.
As it stands now, 11/8 has come and gone, and I have not received one communication from the DS or anybody else at Tesla despite being told I "would be informed every step of the way." Not one communication since the 11/2 phone call making all these promises. I don't know if my car made the boat or not. If the car missed the boat on 11/8, then it'll be at least another week before the car can get here at the earliest, but more likely closer to another two weeks. Even if they sent me a quick email saying "the car missed the boat again" would be a positive. I would still be upset, but at least they kept their promise of keeping me informed every step of the way.
I have been trying to be patient and understanding, but it has been extremely hard since Tesla sets up expectations under its own volition only to fail to meet those expectations over and over again. I don't get any information as promised. When I do get information, it has proven to be false. I've heard other people talk about the great service Tesla provides. I'm glad for those people, but I personally have not experienced any of it. This is a complete farce.
By now you would think things would be better.�
Nov 11, 2012
Norbert I'd think a DS' main job is to deliver vehicles which are ready for delivery, as opposed to overseeing shipment operations. (And boat shipments are probably very exceptional, so they don't have established procedures and communication channels for dealing with them. Based on the first boat experience, it seems the time when he receives information regarding the boat shipment, is about 3 days later.)�
Nov 12, 2012
dsm363 The Delivery Specialists seemed understaffed at this point and try to pass along information when asked or when they are told but it doesn't appear yet that they have any automatic notification system available to them. That is something that should be handled in California. I hope it made the trip.
I know you shouldn't have to but have you sent an e-mail or called since the last phone call asking them where it is?�
Nov 12, 2012
Robert.Boston I am baffled by Tesla's staffing approach. Getting a car to a customer clearly separates into two groups of activities, before and after getting the vehicle on whatever 3rd-party shipper is used to transport the vehicle away from the factory. In Fremont, Tesla should have a group of Logistics Specialists; these people are responsible for knowing where every car is in production, arranging bulk transport to ship cars out of the factory, and interacting with customers up to the point of loading the vehicle. The Delivery Specialists then pick up, tracking vehicle movement from the factory, prepping the car for delivery, and actually delivering the vehicle.�
Nov 12, 2012
Sparrow Tesla is revamping their process. They are adding an inside delivery team to pickup those pieces that you just described. From what I was told that process should be completed starting in December. In the meantime, I think the Delivery Specialist are still mainly overwhelmed. I have had the same communication experiences with my car in the truck as before. I was promised regular updates, but didn't get any until I made the call and even then it was we don't know anything. Just when I thought the target date (which was today) was going to come and go without any information, it appears I may actually get the car today. Of course that would mean having only a few hours of notice before delivery since nothing is firmed up yet.�
Nov 12, 2012
AnOutsider I'm still baffled that Tesla is still "understaffed" and doesn't have processes in place at a point in time when they should be a month ahead of their current production rate. I can see flaws and supplier issues holding up cars -- what held up HR?�
Nov 12, 2012
Louv Have you tried to hire in the Bay Area recently? The "economy" here in the bay area is still strong, and there are lots of jobs unfilled because the Right Person can't be easily found. Besides that, I'd imagine that financial constraints still are a concern for the company, so maybe (and I have zero inside info) they are trying to keep their hiring pace slowed down, and do more with fewer people, until the production numbers can support more employees. Yes, it is a chicken-n-egg problem.�
Nov 12, 2012
AnOutsider Sorry, don't fully buy it. Firstly, not all of their staffing is in the bay area. Delivery Specialists are all over the country. Secondly, they knew where they needed to be at this point in time quite a bit ago. They raised money to make sure they had a buffer. Staff wasn't part of those calculations?�
Nov 12, 2012
Doug_G A certain level of chaos was inevitable. They had to go from delivering NO cars to delivering thousands of cars from almost a standing start. I'm sure if you had bags of money you could hire legions of workers well in advance, and have them fully trained and waiting to go, but we all know they couldn't do that.
It does sound like things are improving, but I wouldn't expect perfection at this point in time.�
Nov 12, 2012
FlasherZ Moreover, you want the DS's actually delivering cars. Just like in incident response, Tesla needs to free them up to get the work done and separate them from the customer service / PR roles. At the same time, Tesla also needs to realize that this purchase is not like mailing off 6 box tops and $1.95 shipping & handling and "when it gets here, it gets here".
Good process design, with systems to manage the process, is key to this. Tesla has systems to look at the status of an order internally, so it isn't too hard to make a small investment to change the single "the factory is building your model S" message in My Tesla to one of a handful of states -- in factory queue; body-in-white; final assembly/test; and handed-to-delivery, and exposing their internal "delivery window" to the consumer (even as it changes).�
Nov 12, 2012
Discoducky Agreed, but the vector should be spot on before they hit 400/week so as not to be the bottleneck to earnings. At 400/week there will be no room for logistically errors without a high amount of pain. But their logistically messaging (strategic) might need to improve as much as the logistics themselves (tactical). For instance: The Hawaii shipment scenario should be flushed out prior to giving out dates. Maritime shipping is very hit and miss so the communication should inform the customer enough to provide them comfort and confidence in the dates provided (if any) at certain key points in the process.�
Nov 12, 2012
Jkam OK, I made a mistake. The guy I've been corresponding with is not a delivery specialist. However, I'm not sure what his title is because it doesn't say on any of the emails I have from him. So maybe he is a logistics coordinator...or something. Still no reason to be giving no information when I would be kept in the loop every step of the way.�
Nov 12, 2012
Charged_Up Even more than that, I believe they need to automate systems so that post purchase, there are still regular communications dealing with benchmarks - registration filed with state, due-bill items, any service issues, etc. So far, I have not been contacted on any of these items (although I have discussed some with various Tesla people). More info (especially that can be automated as to progress of any open items) is better I think than less. Plus, it would be completely different from the customer service at most dealers, which most people find expensive and a chore.�
Nov 12, 2012
Zzzz... How about using car internal GPS / 3G to show customer exact location of the car? A web page on the TM web site. Car is powered the moment it left assembly line, and that would lower number of inquires to DS/internal delivery team.�
Nov 12, 2012
vfx Also if they hire for all these deliveries now and then the catch up in June, what happens to all those DS' with no cars to deliver?�
Nov 12, 2012
Arnold Panz Nope, I don't think staffing for this was part of the calculations. Again, we know from their Sig pricing and dates on the MVPAs for Sigs that they expected a much smoother ramp up than they had/have. They are optimists at heart, which you need to be to be as successful as they've been, but their optimism in this case blinded them a bit to the possible pitfalls and downsides of anything less than a perfect ramp up of production, and left them completely flat-footed in their ability to deal with customers once the crap hit the fan.
They're trying their best, and this is why I have never blamed anyone but the top executives, because no one dealing day to day with customers is happy about the situation, but the company as a whole was/is just ill-equipped to deal with these issues right now. They are doing their best to fix it, I think, but it takes time, which is something they don't have right now. I expect by early next year the bugs will be fixed and it will be a much better user experience for customers. Of course, this is why the Sig premium was so inexcusable. because they left themselves no margin for error. But that's all in the past now, and we just have to hope their efforts to improve work.�
Nov 12, 2012
ckessel I'm not sure I follow. The need enough DS positions for 400/week run rate. If they staff to that level, why would they have no cars to deliver in June?
And I echo Arnold's note. The DS folks seem to have been almost universally great individually. The problem was at the staff planning level, not the individual.�
Nov 12, 2012
FlasherZ Acknowledged.�
Nov 12, 2012
Jkam Well this isn't exactly the '70s anymore where lithographs, carbon copies, typewriters and snail mail ruled the day. It is the 21st century. The boats have cargo manifests. It doesn't take three days to access them. Furthermore, it isn't the first time Tesla has shipped cars to Hawaii. There are at least 7 Roadsters and at least one Model S which was delivered last month. If anything they should be getting better at this with the experience they've gained.
Well at this point I have mixed feelings about even talking to whoever I'm talking to (he's working with a delivery specialist but I don't know his title). If I reach out, I pretty much expect a delayed response and then even if I get a response, I'm not sure I'd put credence into it. I just don't want to set up another expectation and then be disappointed again.�
Nov 12, 2012
contaygious I always get fast responses from delivery or ownership addresses personally. I think they are doing better.�
Nov 12, 2012
v12 to 12v Tesla is at the cutting edge and the bleeding edge. They had to operate as leanly as possible to surivive. At the same time it was an enormous undertaking. There have been forces working against them as well. Some do not want to see Tesla succeed so they had to hold things tight and close. I think they are are over the hump now.
I think that systems will be falling into place soon. We have been watching history in the making.�
Nov 12, 2012
vfx GB acknowledged us in the COTY speech. NIce.�
Nov 12, 2012
efusco That is cool!
Evan, Via Tapatalk�
Nov 12, 2012
Arnold Panz How??�
Nov 12, 2012
napabill While Tesla and those of us who have committed to the S financially over the past 3.5 years, bask in the glow of the MT COTY, I still think that much needs to be done to enhance communication. I'm one of the very early GP's, at P-83. I received my very exciting "window" email on October 10th asking for me to fill out the delivery information, and stating that, "your Model S will be ready for delivery between 10/28/2012 and 11/11/2012." This was from an "acting admin for the Delivery Experience Specialist responsible for delivering your Model S." A couple of weeks later I received a phone call informing me of the 2+ week delay over the original window. Since then I have received nada. I have sent emails, about weekly since, to the original "acting admin", and have received very pleasant responses, saying "Keep checking!", "I'll always keep you in the loop", "This is definitely the best way to get the most recent update!", "I'll do my absolute best to keep you in the loop!", "I'm sorry for your frustration, and Tesla will get you your VIN as soon as responsibly possible". I don't call this "communicating better." So here I sit on November 12, with no idea of when I might expect to have my car available. If it was to be 2 weeks after the end of my previous window, that would be the 25th, under 2 weeks from now. But I've yet to hear from a real DS.
So my vote goes for *not* communicating better.�
Nov 12, 2012
Jason S Sorry Napabill, but I'm not following how the communication to you could be improved. You email the person responsible, they tell you there has been delay and no known ETA. You email again, they respond again.
How would you prefer the communication go if they really can't give you an estimate they'd stand behind?
- - - Updated - - -
He made a few references to things being out of sequence. Took me a little while to grok, but I think he was making reference to the cars being delivered and even produced out of order. We still don't know why they are out of order, but there ya go.
He also referenced the current customers as being wonderfully patient under the circumstances, iirc.�
Nov 12, 2012
napabill You seem to have missed the point that all that communication existed only because I initiated it. There has been no reaching out. Had I remained silent, I have no doubt that I'd know nothing more than a telephone call I received almost a month ago.
Would I be right in noting that you have received your S? Would seem things look far rosier on the other side of the rainbow.�
Nov 12, 2012
NigelM I know how tough it is to wait, but in all honesty there are plenty of Signature cars that have not been delivered yet. Tesla have told you that they'll get your car to you as soon as they can and notify you of your VIN as soon as possible. Having waited so long myself I appreciate it's hard to accept that maybe they've given you the latest status but you want more. Hang in there; as you mentioned in another post life is definitely better post-delivery.�
Nov 12, 2012
Norbert But you might be the first asking for a daily update.�
Nov 12, 2012
timdorr It's clear they have no information for you, so you're being put down the priority list. And it's also pretty clear the current delivery staff is *very* under-manned. Therefore, I wouldn't expect much communication from them. However, given that you didn't let them communicate on their own (perhaps they learned to expect a weekly email from you, so now you're de-prioritized further), we don't know how they would react on their own. It's a self-fulfilling prophecy.
!!!Tin foil hat time!!!
Tesla's been pretty clear that they are planning to finish up all the Signatures before moving on to general production. What if the reason they're doing that isn't just because of a need to keep the reservations in order but because their delivery team is barely keeping their heads above water and doubling the delivery rate is just going to make that worse. There has been word they're hiring/training a new internal delivery team to compliment their existing delivery specialists. So, what if they're delaying GP deliveries while that team gets up to speed? If communication is already pretty spotty (though improving!), I don't really want to see how bad it is when the workload is 2x!
But keep in mind that's just my crazy conspiracy theory. I don't even fully believe it.�
Nov 12, 2012
Tommy This thread started off as a positive thread about Tesla's better communication efforts and I looked forward reading about such efforts. However lately it has deteriorated into a thread to post complaints about delivery issues that should be posted here Model S Delivery Issues and Communication Concerns Certainly posters have a right to post, but not a right to hijack a thread that was intended to report positive experiences with Tesla. So can we leave the bad experience remarks on the other thread and leave this thread for positive experiences?�
Nov 12, 2012
pilotSteve @Tommy - +1 yes that was and is my intention for this thread. I have not received EVERY kind of email I would like to (try, daily at minimum :wink
We are pioneers. Someday it will all be 100% automated web generated emails and text messages. Cool.... bring it on for new reservation holders! But for us early pioneers I believe its worth recognizing when Tesla has made a quantum leap (IMO) as they did a while ago.
Now..... where my delivery confirm�
Nov 12, 2012
Jason S Oh, indeed they do. And I also poked my delivery people a few times. Once it came down to actually getting the VIN, etc., they contacted me - they had new status and informed me rather than wait for one of my occasional emails.�
Nov 12, 2012
Jkam That may be your take on things, but I can guarantee you I'm not bothering them everyday. I haven't bothered them for at least 11 days.
All I wish for is an update if the car made it on the boat as scheduled. They should have that information already. Is that too much to ask for?�
Nov 13, 2012
Smallfootprint Communication has definitely improved a lot since this summer and seems to be getting better every few weeks - particularly if you've decided to repeatedly e-mail / call any contacts you have at the company.
However, it's still a long way from the level at which I'd feel comfortable suggesting to any but my most benevolently patient friends that they put down a $5k/$40k deposit on a model S/X. And that's the bar against which I think Tesla should be judged: would you stake your personal social capital suggesting Tesla to a friend who isn't a bleeding edge early adopter with a patient and forgiving mindset?
For me, the answer is: not yet. I don't mean to be overly negative or participate in hijacking this thread, but that's my honest view at the moment.�
Nov 13, 2012
Norbert I wouldn't, before production has reached the nominal level for maybe a month, regardless of communications. By then, delivery should be predictable and won't require special communications, except for exceptions.�
Nov 13, 2012
NigelM Communication is not operated by a flick switch. Tesla went from a standing start to producing hundreds of cars each week in a comparatively short space of time. Cars, even EVs, are complex products and on top of that you can't ship them FedEx; the logistics are complex also. As George said at the COTY event, Tesla is trying to do what everyone thought/said was impossible.
I've run companies, and I'm sure many others here have, so I know how hard it is to change processes in mid-stream but as a customer I think we can judgementally ask/answer the following questions:
Did Tesla screw up on communications? Yes.
Are they improving? Yes, take a look around the various threads on TMC.
Is everything fine now? Absolutely not, it's an evolving process.
How long will it be until everything's perfect? Who knows, but Tesla has acknowledged the issues so they'll be trying darn hard to fix them.
Will they screw up again? Maybe, nobody's perfect but I'd be willing to bet its only on rare occasions.
Growth comes with growing pains, but growing pains don't stop you growing.�
Nov 13, 2012
Zextraterrestrial They make you stronger :biggrin:�
Nov 17, 2012
tezco Tesla has gotten into a mess with this delivery window and VIN thing. They shouldn't assign you a particular car until it passes final QC. That way they can swap cars to try to keep delivery order in sync with reservation # sequence. I'd wait to contact the owner until the car arrived at the service location where it will be prepped for final delivery.�
Nov 18, 2012
v12 to 12v The other side of that equation is that the buyer has to take care of financing. Sometimes the approval is only good for 30 days so the timing has to be decent. The financing can't be finalized until there is a VIN in most cases. Some people have sold their cars and ended up renting cars because they weren't informed about a delay early enough.
If they just stuck with the 30 day notice, 2 week notice and then final notice like they originally mentioned it would have been fine. That, along with additional communications when a previously mentioned date is looming would be ideal. But, they had unexpected complications. They'll get there. I hope it is soon though and it gets done before they run out of patient early adopters that understand product launches and the compexities of developing a rapidly growing company.�
Nov 18, 2012
Brian H "Patient"? Ask new owners if they would describe themselves that way in hindsight.
:cursing:?:crying:?
It could be worse. You could be waiting for a Karma! ?�
Nov 20, 2012
v12 to 12v Communication may have improved for some but it hasn't improved for others. Still, the only way I get a response is going through [email�protected]. If I do get a response from someone directly it is usually to hand me off to someone else that doesn't respond to my inquiries or acknowledge my communication attempts. <sigh>
Meanwhile I see others that are getting photos and updates or even gps tracking. Sooo frustrated! What are they going to do when they start to get thousands of e-mails from the Production customers? I really expected things to be better by now.�
Nov 20, 2012
pilotSteve My 'communication forecast' has changed from better to partly cloudy. The past two or three communications which I received (+) now seem to be guesses or wishful thinking or perhaps just plain wrong (-). Today I have a new person I spoke with. They say my car has NOT finished production (which previous messages said it had). Arrrrgh!
I think (hope) Tesla will meet the tail end of my delivery window, which just barely works for me since i have travel schedule right after my window closes. I don't even want to think about what I'll do if they miss the end of November window and I'm traveling for two weeks :-(
All this reminds me of The Blues Brothers: Elwood says "I didn't LIE to you Jake, I just took the liberty of bullshitting you!"�
Nov 20, 2012
Norbert :smile:?�
Nov 20, 2012
timdorr I received a reply back from [email�protected] this evening, less than 24 hours after I had sent my original message. It appears one message was a form letter (sent from Salesforce), but there was a quick follow-up with what appears to be something more hand-written (coming from internal servers at Tesla). It was concerning a delivery update and where production currently stands, so I'll post it in the other thread for that in a sec.�
Nov 20, 2012
Trnsl8r Relevant to this thread, Tesla added a couple of general FAQ items in their forum today: Forum | Tesla Motors�
Nov 21, 2012
jhs_7645 You're welcome to deliver the car (and key fob) at our house in Camas while you're away...
Seriously though, it's very disappointing to hear the frustration of many sig reservationists, and it's why I keep saying "Maybe April" when people ask me when I'm getting my car (#7645) even though my MVPA says Feb/Mar. I'm fully aware that the current estimates are best case scenarios which, based on the Sig experience, are not likely to happen.�
Nov 28, 2012
pilotSteve Tonight's update: I take delivery of my car this Saturday, December 1st. (Missed the window by one day if all goes as promised). I'm taking delivery at the service center rather than home delivery because it will save a day or perhaps two. Tesla offered to send a car to pick me up (+++) and get me to the service center. DS said he is doing several other deliveries that day as well.
Communication Forecast: Clear and Sunny :smile:�
Nov 29, 2012
AnOutsider Nice Steve! Are they sending the X?�
Dec 1, 2012
inkynote I sent an email to [email�protected] on Thursday asking if we have a VIN yet. No response. Is there somewhere else I should be emailing or calling? I thought I would be willing to just ride it out without inquiring but... it's too exciting! ME: when, when, when??!!!!�
Dec 1, 2012
contaygious You could try emailing the rep who sent you the mpv before. I got a response, but no vin�
Dec 1, 2012
Beavis I got mine from someone at that email address but it did take them about 3 or 4 days to respond. I am guessing they are swamped with requests so take it easy on them.�
Dec 1, 2012
inkynote Thanks, contaygious and kroneal. I'll try to go do something else. I don't REALLY need to know. Just have ants in my pants.�
Dec 1, 2012
pilotSteve Got the best kind of communication this morning: DELIVERY of S00912! Great delivery experience, amazing car. Its been interesting with a few glitches but three phone calls to my DS and the customer hotline seems to have solved the problems. SW update is installing now (yes something even newer than 14) that is supposed to fixed some charging problems that happened. Will check again in the morning after the installation is finished. What a fun day, even with a few minor glitches. Good communication and service, that makes glitches tolerable.�
Dec 1, 2012
SCW-Greg Yay Steve! Andy and I were just talking... you were over due. Look forward to hearing more about it, and seeing it in person.�
Dec 2, 2012
brianman Wish I knew how to convince my car to get it.�
Dec 2, 2012
jhs_7645 Fantastic! Congrats Steve, Can't wait to see it blowing by me on SR-14�
Dec 2, 2012
pilotSteve Overnight updated to 1.17.50 SW which seems to have fixed the charging and unusual beeping sound bugs. Seems good to go.... So out for my first Sunday drive!�
Dec 2, 2012
Lloyd I e-mailed. [email�protected] from the website and got a response in 5 hours on a saturday!�
Dec 2, 2012
pilotSteve Thanks. Just came back from Skamania Lodge, fun drive along SR-14! You will love this car, thats for sure.�
Dec 2, 2012
mcornwell Frustrating, I also emailed Thursday and haven't received a response.�
Dec 4, 2012
inkynote I commented earlier that Tesla did not respond to my email inquiry. I emailed again on Monday to four different addresses and got a response this morning. It mentioned that I'd addressed the first incorrectly. Sure enough. The people at telsa.com must be wondering, what the heck?
No VIN yet but we're to expect one in the next couple of days. That's something!�
Dec 5, 2012
v12 to 12v Oops. Looks like Tesla.com is just a parked site.�
Dec 9, 2012
Lyon I'm currently experiencing my first problem with Tesla not responding to emails. I've emailed [email�protected] a couple of times last week asking for some information and have gotten no response. Not even a note to say that, while they have no more info to give me, they've received the emails and will follow up. My biggest concern was to get a VIN so that I can buy insurance. My current insurance provider doesn't do Model S apparently.
I imagine they're crazy busy right now and it was at the end of last week so it's possible that they were out of the office for the weekend (but I doubt it). In any event, I'll give it a few days.�
Dec 9, 2012
NigelM Don't worry about it. I got insurance the same day I got the car (decided last minute to change providers because my existing one was stupid expensive). There's an insurance thread over here if you're looking.�
Dec 9, 2012
Lyon That's good to know! The only issue that I could foresee is that, since I buy insurance through a broker (a family friend), I might run into an issue if delivery were to take place on a weekend. But, given how quick it apparently is, getting me the VIN as they load it on the truck should be more than sufficient.�
Dec 9, 2012
bonnie Maybe it's different in California. When I picked up my Roadster, I was required to bring proof of insurance. My agent supplied that without a VIN, saying I was covered the first 30 days under my existing policy. I called him a couple of days later and got him the info.�
Dec 9, 2012
Lyon That's what I've done with every other vehicle but the company providing my existing policy doesn't insure Model S. I imagine that the language of that gap coverage is something to the effect that they will cover whatever you buy for 30 days, but I'd really not like to have an accident and find out that the coverage is limited to vehicles they insure.
I am going to contact the broker on monday and find out exactly what he needs.�
Dec 9, 2012
dsmith2189 I got a response to my VIN request today. the DS that sent the email noted that my VIN would be issued 10 days before the vehicle is ready for delivery.
when I recieved my "home delivery confirmation" email they gave me a window of 19th dec - Jan 2nd.:biggrin: the email from the DS today indicated the END of January.:cursing:
the preapproval draft I got from my bank yesterday is only good for 60 days. we will see which deadline expires first.:scared:�
Dec 13, 2012
ckessel FWIW,
Emailed [email�protected] Tesla last Friday asking about an update on my VIN for P2840.
Emailed again this morning.
No answer to either. My delivery window starts Monday the 17th and my bank has called twice asking if I have the VIN yet.�
Dec 13, 2012
Petrokalis I'm in the same boat. P2420, bank is waiting for a VIN.
Trying really, really hard to be patient...�
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