Jan 2, 2013
drbradfo I've needed to reboot the main screen 3 times in as many days with 4.1 because the screen is not functioning correctly.
1) Stays in 'Night Mode'
2) Turn signals work, but don't get the 'ding ding' audio. Which as quickly become my indication that I need a reboot.
3) General flakiness, noticed this morning the air suspension wouldn't work (fixing a curb rash today, so needed to enable JACK mode).
Reboot fixes it. This might be related to screen sleep (which is enabled).
Anyone else have this problem?
Note to Mods: Probably should have a separate sticky thread per firmware version.�
Jan 2, 2013
Zextraterrestrial How do I get mine to stay in 'night mode'!
please.
I have had non notable 4.1 issues in > 1 month and 2000 miles�
Jan 2, 2013
drbradfo in one of the settings, you can enable 'auto', 'day' or 'night'.
CONTROLS->DISPLAY�
Jan 2, 2013
gmontem I witnessed all three problems during yesterday morning's drive. My car was also asleep prior to that. I also noticed the outdoor temperature reported as "---".�
Jan 2, 2013
dtich
me too on 4.1 (1.19.31) for many days, no issues. and i note, knock on wood, i have not had to reboot any systems at all so far since taking delivery. on ONE occasion i did have an instance of turn signal not dinging, and the radio audio cut out for a second as well, but it fixed itself after couple seconds. we are driving a computer after all. it's not gonna be totally bug free just yet. some of these things that people are 'rebooting' displays for i feel are simply sub-systems taking a second to wake up and login to the data gateway in the car, so the temp setting and things like that will probably fix themselves after a minute or two.
i agree these little glitches shouldn't happen, but i for one, as an avid tmc reader as we all are, would appreciate a little less hysteria (not pointed at anyone in particular, just in general) about things when reporting them. some things, like stranded at a snowy roadside with dead 12v, yes, get slightly hysterical, seems warranted. things like no temp readout or momentarily absent sound fx... well, can we just keep a little perspective? by all means report it, and i do wish tm had a bug reporter system in place so they can be compiling all these events and sifting for important ones and persistent ones and the like, but maybe we can keep a little calmitude in relaying info to the group about our experiences with the car/software as we go. i'm getting to the point where i don't read certain threads anymore because people are posting the same freaked out posts over and over and the actual flow of information and meaningful discussion is near zero at times... AGAIN, not in any way directed at any post/poster in particular, or even this thread in particular (it just occurred to me again here, so i mention it.)
hopefully tm is working on a direct, simple, bug/issue reporting system that will enable all of us to feel confident that the powers that be have the feedback they can use to keep making the car better and better, and we won't feel the need to howl into the tmc wind quite as much.
�
Jan 2, 2013
raptorweb I seen the turn signals work with no noise this morning and would add that some times my right blinker does a double flash between pauses where the screen looks like I am turning it on and off manually(the green shape goes away between the double flash).�
Jan 2, 2013
Zextraterrestrial yes, BUT it does not save it w/ driver profile settings. If you push P, then D, the setting goes back to auto (day, during day) I want night...almost always
also the seat heaters do a similar thing and turn off once you go to drive and you must re-push the heat button.�
Jan 2, 2013
atsunset We have had the control screen come on (or maybe never turned off) when the car has been left alone.
(This is the center 17" screen only, the dash is still off)
The first time was last week end, I came out to the garage and the heater and radio going full speed!
The TM support group had me reboot and said �good thing it was an easy fix�
Then last night while parked at the movie theater, we came back out to find the same thing.
I rebooted again sitting in the parking lot at 9:00 at night and hoping the screen comes back on.
It did, but this must have something to do with V4.1, because it had not happened anytime before.�
Jan 2, 2013
raptorweb I haven't tried keeping the mode to night or day but my heated seats / climate controls come back to whatever they were when the car was exited. If i remember I will try the night day mode out on my way home and respond back.�
Jan 2, 2013
mcornwell When playing music from a USB thumb drive, if you choose the "Browse - By Folder" option, only song names show up when the music is playing, no album name, no cover art, it appears t doesn't look at any of the tagged info. Not sure if this is on purpose, I can't imagine why it would be.�
Jan 2, 2013
NigelM No problems here at all. In fact 4.1 (1.19.29) fixed all of the minor bugs I had.
I recommend that when posting here members make a note and include in their post which version of 4.1 they actually have. Data points become much less meaningful without the secondary designation (e.g. 1.19.xx).�
Jan 2, 2013
Todd Burch v4.1 (1.19.31) here. No significant issues (pano not working of course)...few minor bugs and recommendations but nothing even remotely signfiicant. I have 3 days of use, 250 miles on the car and haven't had to reboot.�
Jan 2, 2013
atsunset And today...an alarm on the dashboard says service your 12 volt battery soon!
The TM guy is having us do a trickle charge tonight to see if it boosts the 12v battery.
More later�
Jan 2, 2013
steve841 Heed that warning .... when the 12v dies, so does your car! WHEREVER YOU ARE!�
Jan 2, 2013
Todd Burch I am noticing a very brief, ~50 millisecond bit of very soft static as I transition from one volume level to the next using the steering wheel control. (Haven't tested with the touchscreen). Anyone else hearing this?�
Jan 2, 2013
capt601 Ive had the blinker, screen, temp issues also. Reboot usually corrects it. Had to do it at least dozen times since delivery.
One strange issue I have every other time I've rebooted the center screen, is that as it reloads, when the tesla logo comes up it is striped, and then the screen boots up and stripes are all up and down the screen. You can just barely make out what is on the screen. Usually a reboot corrects it, but I have had to reboot up to 4 -5 times to get a normal screen twice. I'll try to get a photo next time. Anyone else seen this?�
Jan 2, 2013
timdorr I was having the blinker/temp issues as well. I found after I rebooted both the main screen (hold the two scroll wheels on the steering wheel) and the instrument panel (hold the top two buttons above the scroll wheels) that I haven't had that issue recur.
I did have a scary moment today where my instrument panel appeared to be laggy when I turned on navigation. The speedometer animations were choppy and it even froze up a few times. The steering wheel controls were also non-responsive. After I turned off navigation, most things seemed to return to normal. It didn't do the same thing when I drove home later in the evening.�
Jan 2, 2013
jomo25 OK, to clarify, you meant the buttons on the steering wheel were non-responsive, not the steering wheel itself. A quick read might lead to the wrong impression.�
Jan 2, 2013
Vger YES, absolutely true!
Even more importantly, make sure Tesla determines the root cause. In our case, it was a bad component in our onboard primary charger that disabled the car completely.
- - - Updated - - -
Yes, yes, yes!�
Jan 2, 2013
XrstalLens I had the temp "---" issue and other wierdnesses going on (I don't remember specifics) so I rebooted both screens, but that has only happened once. The main thing I've noticed now is that the handle auto-extend is rather unreliable now. It seems significantly delayed after I've been away for 5-10 minutes. I'll have to either stand there waiting or give up and use the key to get the car to unlock. Other than that, and that very occasionally it won't connect to my phone, I haven't had any problems. Both of the issues definitely feel related to "sleep mode".�
Jan 3, 2013
yobigd20 Do you mean permanent bricking of the battery or just temporarily until the 12v is replaced?�
Jan 3, 2013
NigelM It's just temporary.�
Jan 3, 2013
steve841 My point was more to the car dying. Because, in my case, I was out to dinner. This was after a charge and no sooner did the warning show up and 5 seconds later everything shut down.�
Jan 3, 2013
SigGuy I'm on 4.1 (1.19.31) and started having a significant number or problems starting New Years morning. First, when I came out to my car in the morning, the doors were locked but the screens were on. I had the "--" temp issue, the camera didn't come on automatically when in reverse and when it did, it was not centered correctly. The car was in night mode even though it was in bright sunlight. A reboot fixed these issues but many of them happened again yesterday. I don't mind bugs like the sunroof issue (always has to be tapped three times before it works) but this is getting to be a lot.�
Jan 3, 2013
Zextraterrestrial I guess I had an issue this morning. The car was charging on 240V 5A over night and it was still 'on' when I came out in the morning. Dash screen was on and computers never went to a hard sleep + the charge port was still green blinking.
Not a big deal but the car should have been asleep, I think. (maybe she's keeping her eye open for police now ;?�
Jan 3, 2013
sublimaze1 I had this happen yesterday too (the screen never went to sleep). It happened twice:
Once when I got out of the car in the Wal Mart parking lot (yes, Tesla owners can go to Wally World). The only reason I realized what had happened, was that the music stayed loud when I opened and shut the door and when I walked away - or started to - the display was still bright (at night).
Once when I got out of the car to visit a friend's house.
I did the double scroll wheel press move and it rebooted fine. Has not had the issue since.�
Jan 3, 2013
Todd Burch Noticed one minor issue this morning.
Had navigation taking me to a destination (Navigon on left console slot) and trip meter on right, Map on top of touchscreen and energy graph on bottom. Voice was directing me and music was playing. Put on the right turn signal, and the green background and arrow seemed to be flickering intermittently, not blinking at a steady pace. Left turn signal seemed fine. After navigation was cancelled, it seemed to correct itself.�
Jan 3, 2013
jd3 I have noticed a new Behaviour (not sure it's a bug or not)...
Charged last night, all ok. Hopped into my Model S, backed out of the garage and out onto the street heading to work. Only then did I notice the image of my car with the little tiny arrow pointing to the Charge Port Cover, indicating that it was still open!!!
Prior to 4.1 update, the same situation would have resulted in the WARNING message and appropriate beeps as soon as I put the car into Reverse to back out of my garage!!!
So, the behaviour has changed relative to leaving the Charge Port cover open; but, I like the old behaviour better! Anyone else seeing this? NOte that it has happened twice now!
Yep, I get in a hurry in the morning and already thinking about work when I unplug the car!�
Jan 3, 2013
CanuckS#69 FWIW, jd3, my car was delivered with 4.0 and mine does the same thing. I would prefer an audible warning as well before I go driving around with my fly down, so to speak.�
Jan 3, 2013
efusco I never had an audible warning or anything more than that subtle indicator with v4.0 or v4.1. Add my vote to the chorus of those who want a more noticable warning (on the touch screen) and an audible warning.�
Jan 3, 2013
Lloyd The small and discrete warning is fine with me!�
Jan 3, 2013
colinb Running 1.19.29 since last week. Today the following started:
- No turn signal sound
- Car stays on when I walk away, have to go to settings and power off - lost range this afternoon while I was at work as a result
- Backup camera doesn't show up when I put car into reverse
- Stuck in day mode unless I put it to night (even though auto)
Will stop in at Toronto Service tomorrow because the car not powering off is a bit concerning.�
Jan 3, 2013
Doug_G Reboot the touchscreen. Press and hold both roller buttons on the steering wheel for 10 seconds. If that doesn't clear it, then go to service.�
Jan 3, 2013
FlasherZ I'm reading more and more of the "black screen" or "no turn signal sound" that I didn't see when v4.1 first came out. I'm wondering if we're seeing some kind of issue that is now becoming an issue because of persistent storage of some sort. Yesterday was the first time I had seen the "black screen" issue and in the past 2 days I've now seen it 4 times.
My car is set NOT to put the displays to sleep, yet they will still do it after 30 minutes or so.
EDIT: Now that I think about it... 2013 bug perhaps? Seems to have started Tuesday for a lot of people?�
Jan 3, 2013
timdorr Yes, sorry. Specifically the next and previous track buttons. But that is likely because the computer running the instrument software was laggy and it's directly connected to the steering wheel buttons.�
Jan 3, 2013
William3 Sometimes my car will say "charge port door open" and won't let me start the car. The charge port door is closed. I have to open it then re-close it before the message will go away and let me start the car.�
Jan 4, 2013
goaliemanshark My car was playing music when I walked up to it this morning. I think it was playing all night... All doors were closed and it was charging�
Jan 4, 2013
unclfuzzy I hope that's just a glitch with your car and not new default behavior. I've driven with the charging port open a few times (mostly when the J1772 adapter gets stuck). It would be very annoying if the car wouldn't start just because the charge port door is open. Fine, beep at me, but if it's pouring rain or something I may prefer to endure the indignity of driving around with it open for a while than climbing back out to close it.
I have also had much more frequent glitches requiring reboots since getting 4.1. Blank screen, radio off and won't come back on, etc. Haven't noticed the turn signal thing, but probably wouldn't.�
Jan 4, 2013
colinb Rebooting the Touchscreen
Cool - I was wondering how that was done. I had been going to the "Power Off" option to try to fix things. This morning everything appears to have magically resolved - at least for now. Toronto Service indicates that they are firmware issues that will have to be fixed by a future update - no word on timing.�
Jan 4, 2013
DrComputer This is the same behavior that the 3.x firmware did. I made the same request to Tesla to make it an audible warning when I first got my car.
Sent from my Nexus 7 using Tapatalk HD�
Jan 4, 2013
colinb Spoke too soon. Just saw it again at lunch. Rebooting appears to have temporarily resolved. :|�
Jan 4, 2013
FlasherZ So I was informed this morning that "range mode" does more than just offer "eco" HVAC modes -- it makes the car go to sleep after 5 minutes of inactivity (not 2 hours).
I did not know this.�
Jan 4, 2013
rbergquist I was experiencing this problem also & mentioned it when in Menlo Park for service for other items. They had a factory person there to demo the fix for the problem. They used my car as the demo. This fix makes sure there is good alignment between the charge port door & car sensor. [Problem was physical sensor alignment, not software] I haven't experienced this problem since the fix was done. Check with Tesla service.�
Jan 4, 2013
mcornwell The last 3 out of 4 times I've driven away, I get a alert sound, look down on the bottom of the speedo, and for about .2 seconds there is a message that I believe says Fob in it, then it goes away. The fob is in my pocket.�
Jan 4, 2013
dtich try changing fob battery. cr2032.
(that's generic link on amazon, obv. other well known manu's make that battery.)�
Jan 5, 2013
dennis Since receiving 4.1 (1.19.31) my Miles Since Last Charge display does not reset to zero when I charge the car. Anyone else seen this behavior?�
Jan 5, 2013
Lloyd suggest resetting your display.�
Jan 5, 2013
timdorr Nope, zeroes out for me every day (I charge at night). Maybe reset one of the trip counters for now as a workaround?�
Jan 5, 2013
Todd Burch Works correctly for me too.�
Jan 5, 2013
Mike_Schlechter I am now only able to make one call via the Bluetooth. After that incoming calls don't show up on the display and I can't make outbound calls unless I reboot... And then only one call. This is extremely frustrating.�
Jan 5, 2013
Todd Burch Mike, are you on 1.19.31? What version was your car delivered in? I haven't had issues making several calls at all, but could very well be due to the phone being used. I also have a theory that perhaps the reason some people are seeing issues and others are not (on the same version) is that the updates didn't completely replace everything...Just like a clean install of an OS is better than an "upgrade", I wonder if some upgrades have issues.
I also wonder if Tesla could do a "clean install" of v4.1, for instance, instead of an update...and if this would improve stability for those experiencing issues.�
Jan 6, 2013
Steven Scheck Main Screen Staying On Issue on 4.1
I know a bunch of other people were having this issue but figured I would start a new thread so that this particular issue is fixed quickly. I am on version 4.1 (1.19.31).
Here are the three parts of this issue.1. The outside temp reading on the main screen shows "----[SUP]o[/SUP] F" even though the outside temp reading on the driver's dashboard is displaying correctly.
?
2. The main screen stays on after you lock the car even though the driver's dashboard screen turns off.
3. The rearview camera doesn't come on automatically when you go in reverse.
?
To rectify the issue, I have to reset the system by holding down both steering wheel buttons but the issue comes back in a couple days. It seems the three issues are linked somehow so hopefully it will be fixed on version 4.2. If you have the same issues, please reply so that Tesla realizes that it's not just one person.
Thanks,
Steven�
Jan 6, 2013
Steven Scheck I created a separate post about this particular issue at Main Screen Staying On Issue on 4.1 so please post there that you are having this issue.�
Jan 6, 2013
dsm363 mod note: I went ahead and merged them before I saw your note since you put 3 issues you attribute to 4.1.�
Jan 6, 2013
ibcs Yes, I have experienced all of the issues mentioned for 4.1 and the reset corrects them. I called Tesla and that is why they have not rolled out the 4.1 in full. They are waiting until they resolve the issues before putting a different set of issues out to owners of 4.0. The Tesla person said the development team has been working some very long hours seven days a week. I'm just glad a simple reset resolves the issues.�
Jan 6, 2013
bob_p Especially as the number of delivered cars continues to grow, Tesla really needs to get their software under better control.
This is one of the areas where Tesla can establish a new model that the other manufacturers would not be able to replicate - establishing now a solid strategy for developing, testing and releasing their software - with involvement of their customers. Besides the EV technology - the onboard electronics are also a major differentiator - and something Tesla could establish as strength of their product line - if they handle the software process and customer relationships well.
- They should set up a problem reporting/tracking system that customers can use to methodically report problems. The forums really aren't a good solution - and doesn't scale well. The system should allow customers to post detailed information (such as screen shots), and for customers to get feedback from Tesla as the issues are being addressed.
- They must have a better QA/testing strategy. While we all want to see missing functionality added and problems fixed, as quickly as possible, the current strategy isn't working - when each new release introduces new problems. Unfortunately, adding a QA/testing period will add more time to the release process - and could cause Tesla complications in their development process by forcing them to be working on multiple releases in parallel - but they can't continue releasing buggy software.
- They should allow customers to "opt in" as beta testers for new releases. Some of us would be willing to test out the software before general distribution - and provide feedback. Beta testers would understand they are dealing with pre-release software, and would be more tolerant of problems. While releases are under beta test, it's possible Tesla could push updates to the software frequently, as individual bugs are fixed - something they can't do to large distributions.
- There should be a way to "roll back" to previous, stable releases. That would be a failsafe way to ensure customers have a stable release. If there was a problem with a release - as a fallback, the customer could roll back to the previous release that they found acceptable. This would also provide protection for customers participating in a beta test - if a beta release was so buggy that it wasn't usable, then it could be replaced with an earlier release.
- All software has bugs - especially new or changing software. Any time any changes are made - new features or even fixes to bugs - the risk is there that something unexpected is introduced. And when they are trying to make changes quickly (right now, they are behind in delivering promised functionality), it's not surprising they are having problems. There best strategy would be to embrace this - and be more open about what's going on. If there is a problem in a release - notify customers - warn them, so they know what to expect, rather than being rudely surprised by something that Tesla already knows about and is already plan to quickly fix.
Jan 6, 2013
efxjim Another reason a tech told me for the slow roll outs was ATT was being overloaded with data. I'm not sure this rings true since the data could be rolled out in the wee hours. I hope we soon have the ability to have the car connect to our home wifi. My cell coverage is poor in my garage and it interrupts slacker when working on the car.�
Jan 6, 2013
Louv Or perhaps a better DEVELOPMENT strategy. You can't improve quality by "testing it in" at the end.
Yes, all software has bugs. But this isn't a word processor or an mp3 player. This is a 4700 pound, potentially deadly machine. If software in a Vehicle fails�even something simple that distracts the driver�people can die. If your iPod skips a song, no one will die. For that reason the Software Development and Quality Assurance practices for vehicular software must be drastically different than desktop or consumer electronics software. (the same goes for medical software... you never hear the phrase, "Well, all medical software has bugs." Because then people die... read RISKS Digest to learn about the results of medical and flight control software bugs.)
Tesla is (by observation from the outside) using the wrong processes and methodologies for software development. By comparison, look at the software in any other modern vehicle: Far fewer bugs. (yes, there are some, but not to the level that Tesla is allowing out the door). The other manufacturers have equally complex software systems, they just have different user interfaces. But the other companies ship software that doesn't RELY on the ability to update in the field over the very convenient 3G connection; they know they need to get it right the first time.
In my humble opinion.
(I love my wife's Model S, by the way, and wish I had one of my own. )�
Jan 6, 2013
dennis Fisker was facing the same issues early on in their delivery cycle. When Tom LaSorda came in from Chrysler in March 2012 he created a test fleet of more than a dozen cars. The release candidate software was installed in the fleet and they were driven for 16-18 hours per day and charged overnight for multiple days. There were a variety of routes the drivers had to follow including stop and go, freeway, desert, mountains, etc. and any problems were logged and addressed before the new release went to customers. This process had a dramatic effect on maturing the software and eliminating regressions. Fisker shared information on this testing regimin with their customers in one of their Town Hall Forum webinars, and it also helped to increase customers' confidence in their QA process.�
Jan 6, 2013
Jason S We're still on pre-4.0 software and it is fine. So it seems that they've gone sideways on getting new features of 4.X out.
Blaming bad software on QA is a pet peeve of mine, but so be it. It appears they're using an unofficial beta program with these at the moment.
But saying that other cars have better software... I'm not convinced. Other cars have less software. I've seen plenty of bugs in my 2010 VW, some that annoy and distract me relating to the audio system. I don't even have the Nav on that car either, so how many things could go wrong?
<3 the Model S too. Would hope to have a system where we could be a little more in control of which software we load, but can see where there would be issues with any system like that.
Wishing the Dev and Test teams the best tho.�
Jan 6, 2013
Doug_G Tesla's firmware issues are trivial in comparison to Fisker's. Tesla's stuff works well, with an occasional glitch. Fisker's UI was universally derided.�
Jan 6, 2013
dennis The discussion was not about the design of the user interface, it was about the lack of adequate testing of new software releases and the resulting regressions. As of this moment the software in my Fisker Karma is more reliable than the software in my Tesla Model S. I expect Tesla to get there, but only if they institute better procedures to ensure quality before pushing out a new release.
Incidently, Fisker has promised a totally revamped UI to be delivered to Karma owners by the end of March. I'm letting them know they need to do extremely thorough testing and a beta program to ensure they don't regress the now very reliable software.�
Jan 6, 2013
brianman Either (a) Tesla is using a bandwidth limited plan and AT&T is saying that Tesla is hitting an artificial limit or (b) AT&T's general network needs an upgrade to support modern capacity requirements at least to 2005 levels.
Or the original assertion was just a loose lipped excuse.�
Jan 6, 2013
dennis I tried the suggestion of resetting the display and it worked! It also fixed another problem where cancelling route guidance resulted in the left display panel being blank instead of displaying the trip counters.�
Jan 6, 2013
gmontem I made a short video with my phone last Friday afternoon when I encountered some of the Firmware 4.1 issues again. This was my second time in about a week to come across this issue. The video is unlisted and at YouTube here: http://youtu.be/6YpJqJeJYjw
I will update the description as soon as a new firmware update is installed into my car that resolves my problems.�
Jan 8, 2013
mzquenee Thought I'd reply to you, and agree as your 1,2,3.........started for us today. We've also had the "key missing" issue as well.�
Jan 8, 2013
tezco Or perhaps they're just being cautious so as not to push a potential bug onto the entire fleet at once. I'm still on 1.15.14, but I'm kind of glad I missed out on 4.0 and 4.1 after reading about the misadventures.
On another note: I'd like to see upgrades also available via the USB port--my garage is probably too far away from my Wi-Fi, and the 3G is defninitely very weak at my locale.�
Jan 9, 2013
ClearwaterBchSteve Just a few odities I've noticed with V4.1 - most trivial and probably mentioned here already... (I only had 4.0 for a day and a half so some of these might have already existed)
1. TPMS has mind of it's own. Sometimes tire pressures good, other times I get warning. It has been calibrated at service center. 35-36PSI on tires actual.
2. From time to time will get "charge door open" message with visual indication on left of instrument cluster - it fluctuates, ususally goes away.
3. Have had car shift to park a couple times while backing out of garage slowly - maybe it thinks the charging cable is connected and this is related to #2 above?
4. Have noticed the outside air temp dissappear from main display (dashes), but is on instrument cluster as others have noticed.
5. Wipers often swipe once when unlocking and opening driver door.
6. One time when I arrived at home and plugged in, it already showed 10 miles had been added on since charging started - that was a weird one.
These are not "complaints" - just observations. I think the car is amazing and revolutionary :smile:�
Jan 9, 2013
FlasherZ What size tires do you have? 21" tire spec is 42 PSI cold and 19" tire spec is 45 PSI cold. There is a service bulletin that requires TPMS's "low" threshold to be set to 36 PSI. My guess is that in the cold or in colder starts, you get the warning but once they warm up it goes away.
Haven't seen that, maybe you have a bad sensor on the door.
You haven't been lifting your butt out of the seat, have you? At very slow speeds, lifting your butt out of the seat causes the car to go into park -- there's a whole thread on this.
I only see this immediately following the car coming out of sleep mode -- when the sensors haven't picked up temperature yet.
This has been true in all releases. Built-in shower. This car has everything!
Don't know what to tell you on this one. Did you come out of a colder area into a warmer, such that the battery pack warmed up and came up in voltage?�
Jan 9, 2013
Todd Burch Sounds like the sensor that's used to determine if the door is open just needs an alignment. Someone else here had service realign the sensor and that fixed the problem for them.
It's either as FlasherZ says or as you say--due to issue #2.
At least for now, turn your wipers off when it's not raining.�
Jan 9, 2013
ClearwaterBchSteve FlasherZ & Todd Burch thanks for the detailed responses guys.
The charge door probably needs a tweak - will have the service team take a look next time I'm over there. It pops open fine and snaps shut. Nothing appears out of alignment.
I think #2 is correct regarding the seat thing. I did have my door open - have been having issues with garage door (the floor sensors are screwed up and I currently have to get out and put it down manually so I back out with the door cracked) probably did raise my butt up. LOL
The wipers are normally left on "auto sense".
Sounds like the tires are underinflated. Will add some air and observe.
When the temp was missing from the display - it was only on the upper left of main screen, not the inst. cluster. Somebody else saw this too.
FlasherZ - regarding service bulletins... How do they come? email? Is there a way to review prevous bulletins?
Thanks.�
Jan 9, 2013
radinator Steve/gmontem, I am seeing the same issues as you and discovered today that when those things crop up that the daytime running lights do not come on. Also, I can no longer open the frunk, trunk or charge port door from the touch screeen (I think someone else saw this too). Hoping that 4.2 takes care of this collection of issues.�
Jan 10, 2013
Robert.Boston Were you in Park? These buttons are grayed out when the vehicle is "in gear." If you were in Park, try rebooting the center screen by pushing down both scroll wheels on the steering wheel for about 15 secs.�
Jan 10, 2013
napabill Heard something most concerning today. A friend left his S in his garage in Northern California plugged in over the Xmas week. Came home to a dead car, presumably a dead 12v. Tesla came for the car and told him today that they "think" the most recent update didn't fully install. How would one know that an update wasn't fully installed, other than a dead battery? Hopefully he'll get some clarification.�
Jan 10, 2013
steve841 I had heard a similar statement ... the explanation was that the particular component firmware did not update.�
Jan 10, 2013
FlasherZ They're sent to the various service managers. They aren't sent to consumers. I was made aware of it when mine needed to be adjusted.�
Jan 10, 2013
strider And I wonder if it continuously tried to install the update and killed the 12V battery?�
Jan 10, 2013
brianman Issue with 4.1 (.31 edition):
1. Set your Display setting to Night (instead of Auto)
2. Lock the car
3. Unlock the car
RESULT: Setting reverts to Auto
EXPECTED: Setting stays on Night
This happens with and without the "Keep Displays Powered" setting on.�
Jan 10, 2013
Todd Burch Just like the energy graph always reverting to "Instantaneous" instead of saving your setting.�
Jan 10, 2013
brianman Hadn't noticed that one since that's the default I like anyway.�
Jan 10, 2013
JoshG I got the silent turn signals issue today. It was a progressive failure... I first noticed that the turn signals would "skip" a click every 3-4 clicks... it's very obvious when that happens, the rhythm is interrupted and then it picks up again, though the dash shows the turn signal still blinking OK. It got worse and then in an hour or so, the turn signals were completely silent. Rebooting the screens fixed it temporarily.�
Jan 11, 2013
ddenboer I got the gamut of issues today over the course of the day.
#1 - turn signals failed to sound
#2 - outside temp failed (stuck at ---)
#3 - range graph failed to update
#4 - had set car to highest height to park and could not lower manually
#5 - reverse camera failed to adjust automatically to lights and focus properly (was really out of focus)
Reboot the screen and all is okay again. These did not all happen at the same time -- it took several hours and several short trips.
Also noticed that the HVAC settings weren't showing properly, and in the morning when I got to the car, I turned on the heat to HI for the kids while I unplugged and loaded bags into trunk, but the fan never started blowing and I could smell the heater.�
Jan 11, 2013
David Johansson Without calling myself an expert, what most of you are describing sounds like a memory leak issue, in which some piece of Tesla software goes out of control, and starts causing crashes of other applications. Because it's not an "intentional error", where your software does what you told it to do, just not what you intended, what will happen is instead pretty random side-effects as different applications are impacted. Some will get turn signal failures, some won't, other will have HVAC problems, others won't. And they will occur at random intervals and go away with a reboot, because then the software starts up fresh again.
If so, the good news is that the cause of the problem is probably very small - much smaller than the variety of issues you're seeing. And it's a trivial fix once you find the cause. Only downside is, these things can take some time to track down because the error reports you get in seem very random at first.�
Jan 11, 2013
NigelM ^^^ That's very helpful insight for us non-techies David. Thanks. Could it be that there is some action or combination of actions that triggers a memory leak? The majority of us aren't showing any of these problems whatsoever but it's my impression that they cascade and when someone has one problem they invariably have a list of them.�
Jan 11, 2013
David Johansson Yes, but that combination could be very hard to determine. And it could be down to extreme details. And as you say, once it's started, the errors tend to cascade until you reboot.
Just to give you an example I worked a while with mobile phone testing. I remember this one bug where if I sent a specific text message to the phone, the screen would go dark and the camera flash would light up :smile: Other text messages would work just fine. Basically as the phone was interpreting the text message, it would come across a specific sequence of content in the message that would trigger the bad behavior.
There are of course all kinds of smart ways to address this, and protect core software from failures, and I'm sure Tesla knows much more about this than I do. Just wanted to say not to worry too much - everything could have a very simple explanation.
The best thing you can do is probably report to Tesla, including what you did just before the errors started appearing, and if possible provide access to any log files the car may have. Because the problems you see and the root cause of those problems may be two very different things.�
Jan 11, 2013
jomo25 Yes, memory leaks are *fun* to track down. And these do seem like memory leak related issues. As stated, the good news is, these are software and can be fixed. Just need time to track down the leak.
- - - Updated - - -
Hi bill, any update on this?�
Jan 11, 2013
napabill Tesla got back to him that they "thought" it was caused due to the last update not being fully installed. My concern is, how would you know that was the case prior to draining the 12v battery. Seems they've got a lot on their plate software-wise right now.�
Jan 11, 2013
fmatteson I have to reboot mine almost daily as well. Although, not this morning! Plus, when in this condition, the backup camera doesn't come on in reverse. I asked user experience folks if they hired a bunch of ex-microsoft windows programmers (alt+control+delete) :smile:�
Jan 11, 2013
NigelM There's a large-ish center screen warning when the update isn't fully installed/downloaded. It has to be dismissed by clicking on the X so it's not one of those warnings which flash up and disappear. Of course, you have to be in the car to actually see it.
The phone app should display duplicates of all warnings so you'd be alerted even if you're absent from the car. (N.B. This is my WAG)�
Jan 11, 2013
kishdude Although it could be a memory leak, I've noticed the time I've had to reboot my screen are usually right after I turn on the car. The screen gets somewhat stuck in the startup sequence and I notice that it happens more often in areas of low or bad 3G signal. I'm actually thinking that this problem is related to a synchronous network call that is trying to use a bad 3G signal that is blocking the main thread. If the call completes correctly, then everything is OK. If not all the other processes that need the main thread (temperature sensor, turn signals, etc.) are blocked. Does anyone else see a correlation between having to reboot the screen and low/absent 3G signal?�
Jan 11, 2013
capt601 I've had all of these issues every day. And on reboot the center screen has to be rebooted at lest 5 times because it loads up in a screen of stripes. Yesterday it took 15 times to get it to work normal. Wednesday I took it to the costa Mesa service center for this and my paint issues. They determined the "UMC"?? computer needed to be replaced. Supposed to be in next week. Wife's a little upset because of all of the computer problems almost every time we drive it. Hopefully the new computer fixes the issues.�
Jan 11, 2013
strider We didn't have any of these issues until the Tesla "elves" worked on our car overnight to check on the 12V message. Since then we've been getting all of these. Can someone send me the "whole car reboot" sequence as maybe that will clear some of this up? Rebooting the center screen fixed it for that drive but then they're all back the next time you drive the car.
I talked to service today as I was picking up my Roadster (getting new carpet due to spilled latte - ugly sour milk smell) and the service folks were aware of all of the bugs and said that 4.1.5 or 4.2 would be out "soon" but no more info than that.�
Jan 11, 2013
NigelM I don't think that was ever published (I may be wrong but it's not showing up in a site search). It has been reported where Tesla talked an owner through removing a fuse to enable a full car reboot. Did the service folks not want to give you that tidbit?�
Jan 11, 2013
FlasherZ I've asked as well and have been told there is no such thing as a "whole car reboot". I suppose the 12v system dying qualifies as one, though.�
Jan 11, 2013
srafail v4 Bugs, v4.1 more sever bugs ... seriously?
First let me start by saying I love my Model-S since I got it on Xmas eve, but I'm very disappointed in Tesla's effort here.
I turn on my car this morning and things just started gong screwy:
- Rear Camera didn't turn on when I shifted to reverse
- The display didn't even wake until I touched it (I have mine set to power on all the time)
- The display lighting was in night mode and didn't seem to recognize it was day time
- Once I start driving the Navigation was about as fast as an update using a 24.4K modem
- Then I noticed the turn signal "clicking" sound stopped
I realize none of these are major issues, but then I couldn't change the suspension settings either and it just seemed like I was at the mercy of whatever was going on in the firmware and who knew what else was off or not working.
While driving I got the notice that I should take it into maintenance so I did and the service folks were very helpful, but basically said this sounded like a known firmware bug in v4.0 ... that just appears. I'm a Sales guy for an enterprise software/hardware manufacturer so I've been on the receiving end of these conversations plenty so I was very understanding. He also mentioned that there was an update v4.1 that was deployed in limited fashion but there were some other bugs ... namely that it would put the car in sleep mode and not wake up. "Are you kidding me? How does this make it past QA? How are they putting firmware in cars that people are driving that could have such a major bug?"
What I'm not understanding of is that Tesla doesn't PROACTIVELY warn it's owners of KNOWN BUGS. I didn't pay $100K to be a beta tester and what really has me concerned is that I sure don't want to risk the safety of my kids in a car that apparently could shutdown on me at random times or have firmware issues that could do god knows what while I'm driving.
Come on Tesla. Get it together. This isn't some website where if you have a bug people can't shop ... this is a car with REAL people in it and if the firmware has bugs ... it can pose a major risk to people's safety. Please get this right ... for all of our sakes ... I love this car and I want to be supportive, but man up here take care of your customers.�
Jan 11, 2013
brianman Is there an owner-friendly mechanism to repeat / finish the update?�
Jan 11, 2013
brianman
- Firmware 4.1 Issues - Page 3
- Double-check that the setting hasn't reverted. People have reported this problem with other settings.
- My understanding is that it's not time based, but light based. Was it dark that day (or in your garage)?
- Not sure on this one.
- Firmware 4.1 Issues - Page 9
I have two thoughts to share:
Firstly, you're not alone. These appear to be general software quirks, and hopefully Tesla will make good on fixing the issue. While it can be frustrating to "downgrade" quality with an update (or feel like it), you should take some consolation that these are not hardware issues that need physical servicing (like some of the 12V issues others have faced).
Second, please contact [email�protected] to let them know of your issues. It can only help (you, other owners, and Tesla) to report your issues. Thanks on behalf of other owners for your time in reporting your issues so that Tesla knows about them and to the degree they are impacting multiple vehicles.
ETA til mods merge this into one of the other two threads: 7 minutes.�
Jan 11, 2013
sp4rk I disagree. We are early adopters and while I'm going to plunk down as much as you, I consider myself a proud beta tester. It will take several thousand of these marvellous cars to be on the road to get all the kinks out.
I've yet to take delivery but when I do (Feb?), I fully expect to see some quirks like everyone else.
Part of the fun ... and yes, like all software, frustration. But I am happy to test it!�
Jan 11, 2013
brianman In addition to an error log, they should have -- at least -- a(n owner's only?) web page with the known issue for the firmware installed on the vehicle. Those pages should be updated more frequently than the TMC forum threads on the same topic.
I think I'm mostly agreeing with srafail here.�
Jan 12, 2013
SuperCoug Oh come on, are you seriously playing "safety of my kids" card?!? That is completely ridiculous because if you HONESTLY thought you were jeopardizing the safety of your children you would/should sell your car IMMEDIATELY. If this is HONESTLY a concern (and not just hyperbole) then you would have no choice because there are absolutely no assurances that there will no future bugs as they continue to increase the complexity of they on-board systems and add new functionality.
It's ok to be frustrated with the problems you've encountered but I think this kind of post doesn't serve anyone and needs to be dialed back a bit.�
Jan 12, 2013
Brian H I'd been about to say that in the biz, beta testers know they are, are warned they are, and are advised not to rely on beta products for mission-critical tasks. And that normally, they number in the hundreds, not thousands. I believe TM went through some time (year, 2 years?) of beta testing on hand-built, $1 million-dollar betamobiles, but only in the dozens, max.
But then I thought, "But this is a factory product, with different issues." Thousands of testers may be needed. Are customers warned there will be issues, but that they will be resolved on TM's dime, as fast as humanly possible? I don't know. It would be unwise to try and survive decades of acronyms like "Found On Road, Dead", or "Fix It Again, Tony".�
Jan 12, 2013
NigelM It was the middle of the night. Mods sleep also you know. :wink:
Let's also all stay civil please. Especially with new members.�
Jan 12, 2013
Robert.Boston Clearly we need to recruit some mods in Hong Kong or Australia.
None of the 4.1 bugs have consequences for driving the car. It was rolled out to address important issues with vampire load and 12v degradation, which really could cause problems. Still, it will be good to see the next update to resolve these pesky bugs.�
Jan 12, 2013
Doug_G Suggestion - the moment you see one of those bugs, others will probably follow. So it's best to reboot the touchscreen. Hold down the two roller buttons on the steering wheel for ten seconds.�
Jan 12, 2013
pilotSteve I was in the "no problems with 4.1" camp until yesterday. Then all sort of strange things happened such as: turn signals with no sound, temperature stopped displaying, 3G signal bars were at 0 but maps and Slacker kept working. Displays were stuck in night mode. Thats all I remember....
So I rebooted after I parked at the store and everything came back.
Sure seems to me like there is a significant memory leak or stack over flow that I'm sure Tesla is tracking down and will fix in the next version. Annoying because (by the "rule of demos") this happens at the worst possible time such as when showing off the features to my wife and her friend who asked me why I had to reboot my car�
Jan 12, 2013
brianman v1.19.31
After having a nice lunch with Blurry_Eyed (who has an envy-worthy Xpel Ultimate wrap), I decided to go for a drive.
140.1 miles
58.0 kWh
414 Wh/mi.
At one point (about 80 miles in, with the temp at 26F) I got a "Tire Pressure Monitoring System needs service" message (or something like that). It went away after a few minutes.
No other issues beyond that.
Additional notes:
At 40mi Rated is when the dashed limiter for acceleration shows up (between 320 and 160). When you floor it (heh), there's a new whine I hadn't heard before. Not sure if that's by-design (car telling you it's unhappy with you pushing it hard with low battery), or an irregularity / bug to be fixed. Either way, I don't plan to test that case often.
Upon arriving home and putting it in park, this message immediately popped up. I think it's been mentioned before, but it's the first time I've seen it. Just mentioning it in case others were curious what it looks like and because it could be related to the whine.
�
Jan 12, 2013
aviators99 Yes, and I concur with your assessment. I *will* call myself an expert, as I am often paid as such�
Jan 13, 2013
NigelM I'm one of the lucky ones....still experiencing none of these problems whatsoever. I'm very happy about that but can't help scratching my head every time I read this thread.
BTW, consistently low 3G signal at my house.
v1.19.29 (For now I don't think I want the .31 update)�
Jan 13, 2013
SkyKidFalken [help] no "clicking" sound for turn signal/ display stays on overnight
Hello
I noticed that sometimes the displays are automatically turned on even when the car is locked and stay on. When this happens, you also lose the "clicking" sound for the turn signals AND the temperature display on the upper corner of the touch screen, like _ _ _ �C This already happened four times on my car.
Rebooting the whole system will solve the problem. But what is the cause?
------------------------
I dropped the transducer from a 6 inches height while it's on but not plugged into the car and it gave me a Ground-Fault(1 flashing red) message. Problem solved by re-connect to the outlet. anyone know what's cause this to happen?
Thanks!
So many software problems on my car
---Tom�
Jan 13, 2013
ltgfrk No idea what the problem may be but we have had some of the same issues. We were told the power charger lights would go off but they're always on. The display is on most of the time. I know I have peeked out the garage door two or three hours after we've plugged it in and the dash display is still on. The other day the sound for the turn signals quit. It's since come back but I have no idea why it went away or what we may have done to get it back. One day we lost all connectivity. A reboot got that back and perhaps the turn signal sound as well.�
Jan 13, 2013
Todd Burch I suspect the mods will merge this with other threads, but....what software version are you on?
Some of these cars having all of these software issues baffles me. I have v4.1 (1.19.31) and have had very few and minor issues.�
Jan 13, 2013
NigelM Correct. Merged as these issues are all known software bugs well discussed in this thread. The puzzling thing is why some cars seem to get them all, and others (most of us?) none or very few.�
Jan 13, 2013
sublimaze1 haven't waded through this entire thread, but does anyone's windshield wipers cycle once when you open the driver's door? I was told "4.1!"�
Jan 13, 2013
NigelM You left your wipers on the rain sensor setting. That causes them to swipe at power up. Check the setting on the wiper stalk.�
Jan 13, 2013
sublimaze1 We thought so also. But it was off and it happens about 75% of the time.�
Jan 13, 2013
NigelM �
Jan 14, 2013
ddenboer I too have had the wiper issue randomly -- usually after a rain but the wipers are definitely off.
Also, I am having the pano roof issue, which I only found out about on Friday when it was actually warm and sunny out.
As for the other issues I reported earlier -- all came back today and had to reboot again. A quick trip out to the car tonight shows that the temp is reporting as --- again, only 8 hours later, and <5 miles driven.�
Jan 14, 2013
W8MM AT&T is famous with me for under-provisioning the data side of their 3G network. I switched from AT&T to Verizon when I purchased my most recent iPhone because AT&T would let me talk, but not surf whenever I was in a big city -- LAX, SFO, ORD, MIA, LGA, etc. I HATE AT&T 3G service in large metro areas. They seem to have completely ignored their 3G "sucktivity" and aggressively built out the 4G side of their network. Anyone with an AT&T 4G phone now has pretty good data service in big cities and therefore aren't affected by the persistent 3G data black-hole problem.
Cincinnati is a small enough MSA that just getting geographic coverage among all the hills and valleys requires enough cell sites that the AT&T 3G data network is seldom under-provisioned and everything works just fine. But, woe be the big-city traveler that expects their 3G phone to work on AT&T for data the same way everywhere they go.
If this is a lack-of-data-service problem, Tesla will have to just accept that AT&T has to be worked around as a permanent problem. AT&T won't do anything to improve the 3G data problem since building out their 4G data network appears to be their one and final answer.�
Jan 14, 2013
tomas Kishdude! It's probably just our brown cars that get it. Seriously, I had this problem (ext temp on one screen but not another, no turn signal noise, no mileage recording, alarm not turned on, backup camera not kicking in on R, etc.) this morning after 2 clean weeks on 4.1. I immediately jumped to same conclusion - boot sequence hosed up when 3G connectivity weak. I have terrible 3G in my garage... such that it took 3 nights to have enough signal to download 4.1 to begin with. The good news is this all clears up with reboot of both screens (in an area with strong 3G as a precaution!) and does not seem to render the car undriveable.�
Jan 14, 2013
Brian H tomas, apparently updates are downloaded opportunistically, when you are out and about, stored, and only then are you prompted to install. Connectivity during install is secondary or irrelevant, therefore.�
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