teslamotorclub: The longest service/repair ever...need advice part 1

I'm sure I must hold the record for the longest time Tesla's had a car in for service. All told, my car has been in for service for over 2 months.

I dropped off my car in July and the service department had the car for 11 days. I brought it back on August 1st and as of today (September 12th) I still don't have my car back. In the meantime, I have logged almost 1,800 miles on the loaner car they gave me.

I bought a demo Model S and noticed that there were some cosmetic flaws in the paint when I originally picked it up (four chips in the hood, several paint scratches, etc.), a misaligned rear hatch and a front corner panel that had a noticeable gap. Tesla said they would take care of these issues so I dropped it off in July. They originally tried to take care of the paint issues at the service center without taking it to a body shop but weren't successful. In fact, the "wet sanding" they did the first time made the scratches look much worse. They told me to bring it back and they would send it to a body shop this time. The first body shop took a very long time and wound up breaking one of the lights on the car which had to be ordered--even further delaying the repair. When I saw the repair from the first body shop I wasn't pleased. They totally missed repairing 2 of the scratches and the rear hatch alignment looked untouched. I was then told that the first 1,300 or so cars off the assembly line were "hand assembled" and that accounted for the misalignment of the rear hatch and the front quarter panel not fitting properly. Hmmm. The service center told me they were also unhappy with the first body shop and weren't going to use them any more. This, of course, didn't make me any more comfortable about the repair work but I chose to leave the car there so they could send it to another body shop. This second shop has had the car from August 1st until yesterday (September 11th) when I noticed that the car was (finally) back to the service center.

I suspect I'll be getting a call today to pick it up but I'm very nervous about what I'll find when I go to collect the car.

Any advice about how you would handle this if you were in my shoes?
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Check state lemon laws. I'm hoping they at least gave you a P85 loaner.
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Wow, I can't beleive you left it there that long--more patient than most.

I would have given then a few weeks, not months, to fix their mistakes.

There should also be some cash payment to you for not having your car (even with a loaner).

PLEASE let us know how things go today when you pick it up.
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texex91 said: ?

There should also be some cash payment to you for not having your car (even with a loaner).
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Why? I'd actually be happy to put miles on someone else's car rather than my own. Not excusing the long service interval, but if you have a free equivalent or better car, what difference does it make?
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mknox said: ?

Why? I'd actually be happy to put miles on someone else's car rather than my own. Not excusing the long service interval, but if you have a free equivalent or better car, what difference does it make?
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If I drop $100K on a car and have to wait 2 months to drive it?? Don't care if they give me a loaner, I paid for my car not a rental. Just my opinion.
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Wow, some people are hard to please. I don't think I have ever heard anybody complain about putting miles on a loaner that was equivalent or better than their car. Saves wear and tear on your car, while extending your warranty(few people will be able to not drive their Model S less than 50k miles in 4 years).
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johnyoung1234 said: ?

Any advice about how you would handle this if you were in my shoes?
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Inspect your car closely. If it is fixed properly accept it gladly. If not send it back again.
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I agree that I would be irritated at my car not being as I hoped it would be, but I agree more strongly about not being happier at having the ability to put wear, tear and miles on another vehicle at another's expense while my own car's problems were being rectified. (Did I get the right amount of double negatives there? I think so.... )

I vehemently disagree about spending time into looking into lemon laws for this situation. Most simply: they weren't created to address chips in paint. Think about it, please!
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Out of curiosity, why did you buy the demo car instead of ordering one new?
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rlang59 said: ?

Out of curiosity, why did you buy the demo car instead of ordering one new?
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I bought a demo car because they took $21,000 off the price. Honestly, it was a no brainer. I got a P85 with leather, surround sound, tech, twin chargers, lacewood, alcantara headliner, active air suspension and carbon fiber spoiler for $83k.
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Now, that is a DEAL !

How many miles on it, when you bought it ?
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I wonder if you bought it when Tesla was taking off 1%/month AND $1/mile for inventory cars. Now they are only doing $1/mile... Still a sick deal.
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qwk said: ?

Wow, some people are hard to please. I don't think I have ever heard anybody complain about putting miles on a loaner that was equivalent or better than their car. Saves wear and tear on your car, while extending your warranty(few people will be able to not drive their Model S less than 50k miles in 4 years).
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AudubonB said: ?

I agree that I would be irritated at my car not being as I hoped it would be, but I agree more strongly about not being happier at having the ability to put wear, tear and miles on another vehicle at another's expense while my own car's problems were being rectified. (Did I get the right amount of double negatives there? I think so.... )

I vehemently disagree about spending time into looking into lemon laws for this situation. Most simply: they weren't created to address chips in paint. Think about it, please!
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Really, you would be okay with paying $100K (or in this case much less), and then not be able to drive YOUR new car for two months?? Why bother buying it if you can't drive it. Don't care about rental. Hey, glad everyone is so accommodating. Heck Tesla loves people like you! OH well--all I can say is my car better not have that issue. Kinda like buying a house, then you can't move in for two months, but hey we'll give you a place to stay--come on.

I personally WOULD look into lemon laws--you cannot sell someone a car (that they have paid for) and have it in the shop for two months and think that is acceptable. Now in this case, it was a demo, soooooo buyer beware.
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texex91 said: ?

Really, you would be okay with paying $100K (or in this case much less), and then not be able to drive YOUR new car for two months?? Why bother buying it if you can't drive it. Don't care about rental. Hey, glad everyone is so accommodating. Heck Tesla, should just send out crappy cars, and everyone will be happy. OH well--all I can say is my car better not have that issue.

I personally WOULD look into lemon laws--you cannot sell someone a car (that they have paid for) and have it in the shop for two months and think that is acceptable. Now in this case, it was a demo, soooooo buyer beware.
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Umm, I did pay close to $100k, and have been driving a loaner for almost a month. No big deal. You will not find better service than Tesla anywhere in this solar system. Now, if they gave someone an Enterprise ICE loaner, and it took months, I could see the frustration.
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qwk said: ?

Wow, some people are hard to please. I don't think I have ever heard anybody complain about putting miles on a loaner that was equivalent or better than their car. Saves wear and tear on your car, while extending your warranty(few people will be able to not drive their Model S less than 50k miles in 4 years).
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qwk said: ?

Umm, I did pay close to $100k, and have been driving a loaner for almost a month. No big deal. You will not find better service than Tesla anywhere in this solar system. Now, if they gave someone an Enterprise ICE loaner, and it took months, I could see the frustration.
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Well you bring up a good point, cars are sitting in Tesla service for a month or two--that's a bigger issue in my book. I've never had a car in service for longer than a few days, so I'd say yes, there is better service in the solar system.

I didn't buy a car for it to sit in the shop.
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texex91 said: ?

Well you bring up a good point, cars are sitting in Tesla service for a month or two--that's a bigger issue in my book. I've never had a car in service for longer than a few days, so I'd say yes, there is better service in the solar system.

I didn't buy a car for it to sit in the shop.
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Just curious. Did the better service you experienced, include dropping off a better than your car loaner(brand new car I might add), full of fuel, in your driveway, at the time of your choosing?
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qwk said: ?

Just curious. Did the better service you experienced, include dropping off a better than your car loaner(brand new car I might add), full of fuel, in your driveway, at the time of your choosing?
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I'd forego that, I'm fully capable of dropping at dealer--not a big deal nor important, to not have my car sit in the shop for a month or two.

You're missing the point, the car should NOT be IN the shop for a month and certainly not two, to begin with! All of these other fluff services don't help that.

But hey, if it's worth it to you, more power.
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texex91 said: ?

I'd forego that, I'm fully capable of dropping at dealer--not a big deal nor important, to not have my car sit in the shop for a month or two. But hey, if it's worth it to you, more power.
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I have dealt with dealerships, and would rather take a bullet than go through that again. I'm sure if I pressed the service center to get my car done quicker, they would have done it(a few small items need fixed), but instead, knowing that they are short staffed, told them to take their time. It makes no difference as to who's car I'm driving, as long as it's a Tesla.
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I totally agree with qwk.
And from my understanding the OP stated that it was all body work. Nothing wrong with the battery or the drive train. It appears that Tesla outsourced the body work to another shop which did not work out. They even broke a light which caused further delay. It seems like that there has been unfortunate events and issues with the car. But nothing to indicate that it is a lemon. Tesla also then outsourced it to a second body shop. IMO then this is out of Tesla's control. Yes Tesla can press them but the body shop is ultimately responsible and to blame in this situation. I think Tesla has been very accommodating with giving the OP a loaner. My car is getting fixed for free and I have an equivalent loaner, I do not find anything in this situation that would cause me to get upset especially for the price the car was purchased!!
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Vip said: ?

I totally agree with qwk.
And from my understanding the OP stated that it was all body work. Nothing wrong with the battery or the drive train. It appears that Tesla outsourced the body work to another shop which did not work out. They even broke a light which caused further delay. It seems like that there has been unfortunate events and issues with the car. But nothing to indicate that it is a lemon. Tesla also then outsourced it to a second body shop. IMO then this is out of Tesla's control. Yes Tesla can press them but the body shop is ultimately responsible and to blame in this situation. I think Tesla has been very accommodating with giving the OP a loaner. My car is getting fixed for free and I have an equivalent loaner, I do not find anything in this situation that would cause me to get upset especially for the price the car was purchased!!
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Tesla made (the defective) car. Tesla sold the car. Tesla recommended body shop. Telsa is responsible for the work of body shop they recommend. It's Tesla's issue until it's resolved. And yes, the buyer has every reason to be angry for a car sitting in the shop two months--period!

It amazing me how people defend Tesla--but hey, the kool aid tastes great! I drank it.

Anyways, let's see how patient you are if your new car arrives and sits in shop for two months.

Congrats BTW.
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Who buys a used, discounted demo car then expects the dealer to make it look like a new car. It's a used car.

I am surprised the service center didn't just say it's a used car and send you on your way.
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i am a bit on the fence with this one. if you buy a loaner car, you should expect some things wrong with it, including chips and scratches and dings. it is a used car, hence the better price. so the fact they are going to fix everything including the scratches 'and take care of it' in my opinion goes above and beyond, in an attempt to satisfy the customer. hence, like in any give and take relationship, them having the car for an extended period while not ideal, could be tolerable.
however, if the car was brand spanking new, i think some frustration for such a long delay would be truly justifiable. a loaner car, is still not your car, and putting 'miles and wear and tear' on someone elses car is less important to me personally than driving MY car.

kinda like when i priceline to get a cheaper four or five star hotel, i expect to get the room overlooking the parking lot, and cannot really complain about it. :tongue:
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Randy Hansen said: ?

Who buys a used, discounted demo car then expects the dealer to make it look like a new car. It's a used car.
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Dealers will get a demo looking new before selling it. Scratches or door dings are always fixed before sending it out the door.

I am surprised the service center didn't just say it's a used car and send you on your way.
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Really? You buy a Tesla sight unseen. It shows up with damage and he's not supposed to have any recourse?
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Thanks texex91. Can't wait to pick it up. DS said I might be able to get it on Sunday! Congrats to you too. Love your configuration!!
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Vip said: ?

Thanks texex91. Can't wait to pick it up. DS said I might be able to get it on Sunday! Congrats to you too. Love your configuration!!
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Sweeeeeeeeeeeeeet!

Your config looks mighty familiar--sharp, sharp, sharp!
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texex91 said: ?

Tesla made (the defective) car.
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The car had some paint scratches for Pete's sake. Wow.
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qwk said: ?

The car had some paint scratches for Pete's sake. Wow.
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...and we've come full circle. For 'just some paint scratches' it takes two months to repair? Wow is right.

Anywho...
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texex91 said: ?

Tesla made (the defective) car. Tesla sold the car. Tesla recommended body shop. Telsa is responsible for the work of body shop they recommend. It's Tesla's issue until it's resolved. And yes, the buyer has every reason to be angry for a car sitting in the shop two months--period!

It amazing me how people defend Tesla--but hey, the kool aid tastes great! I drank it.

Anyways, let's see how patient you are if your new car arrives and sits in shop for two months.

Congrats BTW.
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Paint chips on a car that's been test driven multiple times is not a defect.
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My take.

You bought a demo -- for A LOT less than what the rest of us paid for a brand new Model S. So, you should expect that the car is functional and in good shape. Cosmetic defects are what you get with a demo/loaner/floor model. You can suck that one up.

For the functional parts that are defective, you should expect Tesla to fix those unless the conditions of the sale were "as is" and if for some reason the warranty on the demo car were different from the warranties that the rest of us have.

If you have a loaner P85, why all the fuss? I could see some small gripe if you got a back P85 with grey 21s and your loaner is a white P85 with 19 inch wheels you might not be getting your ideal car, but you'd still have a fabulous loaner that you are probably driving less cautiously and conservatively than you would your own.

If you're driving a loaner Camry, then I could see why you'd be fussing.

Enjoy your equivalent loaner while you have it!
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mknox said: ?

Why? I'd actually be happy to put miles on someone else's car rather than my own. Not excusing the long service interval, but if you have a free equivalent or better car, what difference does it make?
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The loaners don't come with HOV stickers, which would then result in an extra 60 mins of driving daily for me. No thanks, I prefer my car with the stickers.
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I agree, no matter what they do at this point it will never be perfect.... It was used car, should be bought as is with regards to wear and tear....

Randy Hansen said: ?

Who buys a used, discounted demo car then expects the dealer to make it look like a new car. It's a used car.

I am surprised the service center didn't just say it's a used car and send you on your way.
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OP here...checking back in to clarify a few things. First, I didn't plan to buy a demo car. I was putting in an order for a new car and the salesperson is DC said there were inventory demo cars that might be configured similarly for sale. She scanned Tesla's "private" list and found this incredible deal car. She told me that even though the car was a demo it would be "exactly like new" when it showed up including the paint job. She said that "Tesla has a reputation to uphold" and that they would not sell a scratched car. Again, Tesla guaranteed no scratches. I'm not trying to cause problems or seem spoiled here. I just expected the car in the condition they promised.

I am picking up the car tomorrow and the Regional Manager called to say he saw the car today and it looks perfect. I guess we'll see.

One additional point...the "paint chips" and scratches I mentioned were 4 places where the paint was missing down to the bare metal. This wasn't an issue of someone just buffing out a few spots.
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johnyoung1234 said: ?

OP here...checking back in to clarify a few things. First, I didn't plan to buy a demo car. I was putting in an order for a new car and the salesperson is DC said there were inventory demo cars that might be configured similarly for sale. She scanned Tesla's "private" list and found this incredible deal car. She told me that even though the car was a demo it would be "exactly like new" when it showed up including the paint job. She said that "Tesla has a reputation to uphold" and that they would not sell a scratched car. Again, Tesla guaranteed no scratches. I'm not trying to cause problems or seem spoiled here. I just expected the car in the condition they promised.

I am picking up the car tomorrow and the Regional Manager called to say he saw the car today and it looks perfect. I guess we'll see.

One additional point...the "paint chips" and scratches I mentioned were 4 places where the paint was missing down to the bare metal. This wasn't an issue of someone just buffing out a few spots.
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I'll just say it again--you are a patient person.
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johnyoung1234 said: ?

OP here...checking back in to clarify a few things. First, I didn't plan to buy a demo car. I was putting in an order for a new car and the salesperson is DC said there were inventory demo cars that might be configured similarly for sale. She scanned Tesla's "private" list and found this incredible deal car. She told me that even though the car was a demo it would be "exactly like new" when it showed up including the paint job. She said that "Tesla has a reputation to uphold" and that they would not sell a scratched car. Again, Tesla guaranteed no scratches. I'm not trying to cause problems or seem spoiled here. I just expected the car in the condition they promised.

I am picking up the car tomorrow and the Regional Manager called to say he saw the car today and it looks perfect. I guess we'll see.

One additional point...the "paint chips" and scratches I mentioned were 4 places where the paint was missing down to the bare metal. This wasn't an issue of someone just buffing out a few spots.
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Sounds like it all worked out. Got a great deal and got to drive around a loaner Model S for awhile which isn't bad either. Hope it looks like new.
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spaghetti said: ?

The loaners don't come with HOV stickers, which would then result in an extra 60 mins of driving daily for me. No thanks, I prefer my car with the stickers.
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Good point. Not an issue for me, so I hadn't considered that.

Here in Ontario, EV's can get a special "Green" license plate (no extra cost) and that's all you need to get in the HOV lanes. Beats putting stickers on the car IMHO!
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I still say that for Telsa to even consider giving you the demo car in a condition other run "as is" is an amazing feature of their service. You were not satisfied with its condition and they are fixing it for you free of charge. AND you got a 20,000 dollar damn discount. I say count your blessing and sing Tesla's praises, trying to remember if you can how car dealers usually will treat you. You're free to express your negative opinions here as always, but honestly with the data you've presented, I see only positive interaction with Tesla.

Sincerely, a fanboy
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I think the OP is justified in his frustration. It is nice of Tesla to have P85 loaners, but if his facts are correct, the time in service is unnacceptable. The loaners merely help smooth things over when the service is lacking. I took delivery of a brand new P85 in March and it has been for service for 1.5 months in total (it is in for service right now!) I have put 2300 miles on loaners. The first service also involved paint issues on the hood (remember, it was a new car) and they also made it much worse trying to fix it. Twice. This was before the P85 loaner program so I was driving an Altima. For all subsequent visits I have been given a P85. However, I would still rather put the miles on my own car. When you drive a loaner you:
1. Can't use HOV stickers (a big issue for some, including me)
2. Can't use any accessories that you added (I hardwired a radar detector and a dashcam)
3. Can't use the phone app
4. Don't get a 2nd keyfob
5. Get inconsistent jump-seat configuration. I don't want the jumpseats and they take up storage space that I often use. Others may need the seats but some loaners don't have them
6. May get a car that does not allow bluetooth connections, custom Slacker stations or saving driver profiles (I had one with this issue)
7. May be speed restricted to 75 or 80 mph. That may be an issue for some people, but not for everybody
8. May not be able to enter restricted areas that grant passage with barcode stickers (like my neighborhood). I have to wait with visitors for the guard to open the gate.
9. May not be able to use toll systems that require stickers or license plate tagging. Again, I have to stop, wait and pay toll on local toll roads. This is much slower and even costs more!

Since my own car is a P85 and has none of these issues, all of the loaners were less car than my own car. I even had 2 ranger visits just to avoid having to switch to a loaner.
I must acknowledge that my SC has gone to great lengths to make the service experience as painless as possible. However, if the actual service were better (i.e. problems fixed in reasonable time, cars not returned in worse condition than when they started) they wouldn't have to try so hard to make the inconvenience more tolerable.

If you think the OP is complaining or whining, imagine being without YOUR Tesla for 2 months.
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Wow must be frustrating that its taking so long. I also had several paint imperfections with my new car. Like you, I had several paint chips on the hood. I thought these were wrapped when they are in transit? Also I had some scratches on the back.

I brought it in yesterday and they said that they have to repaint the entire hood which will take several days. Also there were a few other problems but relatively minor.

They gave me a P85 loaner so I don't mind. Mine has more upgrades including park distance control but I would rather they take their time and get ALL of the items fixed vs rush it.

Also when I picked it up there was a red paint scratch on the back. Luckily they were able to get that off but it got me curious how careful they are transporting these and also quality control before giving them to clients.

It was impossible to spot many of these things as my car had a thick layer of dust all over it due to the HUGE rock quarry near the San Diego service center.

Im confident everything will be fixed to my satisfaction. So far the service is great.
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Splunge said: ?

If you think the OP is complaining or whining, imagine being without YOUR Tesla for 2 months.
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BINGO. The time some of these cars are sitting in service is simply amazing to me.

I hope you are escalating things to corporate and getting things handled.

Crazy--quality control is seriously lacking. Should never be leaving factory in this condition (nor delivered to client in that condition!)
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I didn't, it was a used car....

texex91 said: ?

Should never be leaving factory in this condition (nor delivered to client in that condition!)
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fiksegts said: ?

I didn't, it was a used car....
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Mine was new, but still delivered with issues. And then delivered after service with issues, some worse than when the service started. It was as if nobody even looked at the repair work.
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Splunge said: ?

it has been for service for 1.5 months The first service also involved paint issues on the hood (remember, it was a new car) and they also made it much worse trying to fix it. :
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fiksegts said: ?

I didn't, it was a used car....
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Re-read-- NOT A USED CAR.
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Mine was also a brand new car delivered with paint issues. Again I'm not complaining and I'm confident they will fix it to my satisfaction. But I agree they should be doing a better quality control on these before delivery to clients. I do think people are patient and willing to cut them some slack. I'd be irate if they tried giving me an ICE loaner. They told me I'd get a Model S loaner. Then the day before they said they might have to give me an Enterprise ICE. I wasn't happy. But ultimately I got a Model S. but i'm sure some people are getting ICE loaners. That would piss me off.
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texex91 said: ?

Re-read-- NOT A USED CAR.
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The OP's car was originally a demo car.
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stopcrazypp said: ?

The OP's car was originally a demo car.
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I understand. I was referring to the other two new ones.

Guys, it's simple--Tesla should not deliver new cars until they are perfect inside and out. Simple. Not hard to check these things before calling client to pick up.
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I wonder if Tesla uses their lightly flawed cars as loaner / demo units?

We recently had a p85 loaner and it had brutal sunroof noise at highway speeds with less than 2k miles.
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tpoltron said: ?

I wonder if Tesla uses their lightly flawed cars as loaner / demo units?

We recently had a p85 loaner and it had brutal sunroof noise at highway speeds with less than 2k miles.
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Yeah, I think the loaners aren't cared for nearly as well as an owner would take care of theirs. The loaner I have has lots of swirl marks, some nicks and scrapes. Nothing serious and I'm not complaining but I don't think I'd want to buy a loaner car. Also, I have version 5.0 and this loaner is still on 4.5 and my 5.0 is much better. On my car, the auto present handles only work 50% of the time or so but on this one that I have they not only don't work but sometimes I will try to open the door and the handle will be open and when I pull the door won't open and I have to click on the key fob a few times.

Also, yesterday when they gave me a loaner, the first loaner they gave me I had to give back to them right away. They gave me the keys to it and right when I got it there was an alert warning saying that it needed servicing. So they gave me another P85 (the one I have now). I have to admit I was embarrassed for them that a car they were giving me to use as a loaner had a warning saying that it needed servicing.

I understand the OP's car wasn't new. But it sounds like at least some of us are getting brand new cars that have some paint issues. It will be nice to get my own car back. As someone else mentioned, it's a hassle not being able to use my own car and I can't use the iPhone App. Also, I only have one key, the GPS in 4.5 isn't nearly as good as 5.0. I wasn't sure if the loud AC fan noise was normal in my car as I've never owned an EV before. But I won't complain again because this older loaner's AC fan noise is much worse than mine. Also, the sunroof noise is fairly loud as well compared to mine.

That's one of the things they are fixing on my car while they have it in the shop. When I first got it the first week was a dream with how quiet the sunroof was. I could go above 55 MPH and it would be quiet. Then the 2nd week it started getting noisier. And also the seal looked like it was starting to melt and gooey black butyl goo was sticking all over the back sunroof when I opened it. I guess there is some service bulletin addressing that so they said they will change out the seals.

Also, something nice is that things I didn't complain about, they are going to fix as well. They emailed me a PDF with all the stuff they will fix and there were things I didn't request. So that is nice they take the initiative and fix things that apparently are in service bulletins.

Here are some of the things they are fixing:

Complaint Narrative: Bulletin: Model S | SB-13-12-004 | C-Pillar Brightwork CreakCause:
Correction: Apply Loctite on C-Pillar Brightwork on Both Sides, Clean Area

Complaint Narrative: Bulletin: Model S | SB-13-24-004 | Panoramic Roof CreakCause:
Correction: Panoramic Roof General Diagnosis

Complaint Narrative: Customer states: Customer reports sticky substance on Panoramic RoofCause:
Correction: Remove Butyl, Replace with Urethane and Install New Stop Seal

Complaint Narrative: Customer states: Vehicle delivered with scratch(es) and chips on hoodassembly
Cause:
Correction: Hood Assembly General Diagnosis

Complaint Narrative: Customer states: Rear bumper has chips and possible thin paint atseam where bumper interfaces with quarter panel and trunk
Cause:
Correction: Bumper/Fascia General Diagnosis

(I didn't complain about this but nice they automatically got the 2nd row cup holders and knew to install them without me asking them to. )

Complaint Narrative: Customer states: install accessory second row cup holder assyCause:
Correction: Install 2nd Row Cupholders

(Also, on this one I didn't complain it's difficult to lock into place. I actually complained it's too easy and dangerous that it unlatches so easily while the car is moving. As well the end cap broke off. Jerome with Tesla had an engineer make a prototype that they are installing in my car to make it more difficult to unlock. I believe this will eventually be a recall as IMHO it's not safe if you have young kids. They really need to make the lock more difficult or not able to fall flat while the car is in motion. )

Complaint Narrative: 3rd Row Rear Facing Seat Difficult to Lock into Place and a piece of theseat has physically broken
Cause:
Correction: Seat Assembly - 3rd Row

Discount:Subtotal:
Tax:
Shipping:
Total Customer Pay:Total Paid:

USD 0.00

Dave I. with the San Diego service center is a real pro. And very friendly. He has kept in touch with me and even emailed me shortly later that morning informing me that the car is already in the body shop. He said it will take several days and then they will get the car back from the body shop to work on all the needed repairs.

One thing I'm a bit worried about is I know when you sell a car in the future the first thing they do is check to see if paint work has been done and they can test it with meters. What happens when I sell this in the future if they painted the entire hood? Will it lower the value of my car? I guess I'll save all the original documentation but I'm still wondering how it will affect resale value to have to get a brand new car that has to get it's hood repainted? I'd appreciate some input on that issue from you car pros.
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Early -

There is no excuse for any of this, except poor QC.

I cannot speak for you, but if it were my car, I'd tell them they have just purchased a new demo unit, and I'll expect a fresh car from the factory.

When you get that JD Powers survey, please make sure to mark it poor in the areas that you see fit.

I'm tempted to cancel my order with all of these issues new people are having...I better go have a drink and calm down.

And before people start giving me the Tesla Kool Aid, the BOTTOM LINE is they should have never delivered the car in this condition--PERIOD. And YES, I'm referring to the NEW ones.
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Assuming that these problems are ultimately fixed, I think the OP was appropriately compensated for his time and inconvienice, to the tune of $21,000. Even more so if, as seems likely, he got the car far quicker than he would have been able to if he had ordered it from the factory. Talk of using Lemon Laws under these circumstances is patent nonsense.

As to the rest of the conversation, it is hardly controversial at this point to state that Tesla has problems when it comes to consistently delivering their cars to customers defect free.

Some portion of those failures is a result of their direct from factory model. Traditional dealers routinely receive damaged cars from the factory, and edit those failures out of the customer experience by fixing them before they ever even put the cars up for sale.

Another portion of these problems are a result of failures of quality control at the factory that go beyond what most modern automakers, with far more experience, exhibit in their day to day operations.

Regardless of the source of these problems, nobody is doing Tesla any favors by pretending that this sort of performance is sustainable over time.
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texex91 said: ?

Early -

There is no excuse for any of this, except poor QC.

I cannot speak for you, but if it were my car, I'd tell them they have just purchased a new demo unit, and I'll expect a fresh car from the factory.

When you get that JD Powers survey, please make sure to mark it poor in the areas that you see fit.

I'm tempted to cancel my order with all of these issues new people are having...I better go have a drink and calm down.

And before people start giving me the Tesla Kool Aid, the BOTTOM LINE is they should have never delivered the car in this condition--PERIOD. And YES, I'm referring to the NEW ones.
Click to expand...

I agree every car should be delivered in perfect condition but that is an impossible bar to reach. There will always be a certain number of cars with issues but they should be small hopefully and Tesla should address them promptly. This is also an Internet forum where the problems get amplified as people who are upset about something are more likely to post than people happy or without any problems. I'm not saying there aren't QC issues, just that it is tough to tell here if this is a frequent problem or not.

Do a complete inspection with your delivery specialist when your car arrives and refuse delivery if you find something like that.
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CapitalistOppressor said: ?

Regardless of the source of these problems, nobody is doing Tesla any favors by pretending that this sort of performance is sustainable over time.
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Totally agree. It was maybe understandable when they were directly shipping the car to your house but with the service centers taking the car first, they should be able to address any issues prior to delivery.
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CapitalistOppressor said: ?

Assuming that these problems are ultimately fixed, I think the OP was appropriately compensated for his time and inconvienice, to the tune of $21,000.
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I disagree. The price was agreed upon at the time of purchase. That is where the $21,000 savings occurred. It was not compensation for the 2 months of service. Compensation would have to occur after the fact since the amount of time in service was far beyond what would have been expected at the time of purchase.
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dsm363 said: ?

I agree every car should be delivered in perfect condition but that is an impossible bar to reach. There will always be a certain number of cars with issues but they should be small hopefully and Tesla should address them promptly. This is also an Internet forum where the problems get amplified as people who are upset about something are more likely to post than people happy or without any problems. I'm not saying there aren't QC issues, just that it is tough to tell here if this is a frequent problem or not.

Do a complete inspection with your delivery specialist when your car arrives and refuse delivery if you find something like that.
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Dave the voice of reason...I hear you on the valid points you make :smile:.

The problem with Texas delivery is that you have to pay AHEAD of time (before it leaves CA and before any inspection) also sign the MVPA before seeing the car. The document states that you are accepting the vehicle in the condition it is (which is misleading, as one has never even seen the vehicle). Most other vehicles (even special order) you inspect, you drive, THEN you pay if all is well. With this transaction completely backward--and leaves buyer with little recourse (I know there is a warranty, etc--just saying you cannot refuse--you've already legally bought it by the time it shows up).
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texex91 said: ?

Dave the voice of reason...I hear you on the points.

The problem with Texas delivery is that you have to pay AHEAD of time (before inspection) and sign the MVPA. The document states that you are accepting the vehicle in the condition it is (which is misleading, as one has never even seen the vehicle). Most other vehicles (even special order) you inspect, you drive, THEN you pay if all is well. With this transaction completely backward--and leaves buyer with little recourse (I know there is a warranty, etc--just saying you cannot refuse--you've already legally bought it by the time it shows up).
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Good point. Texas is a special circumstance. I'm pretty sure you can still demand they fix the issue if it is severe. Getting your money back or a new car if it came to that would be an ordeal I bet but that has to be a very, very small percentage of cars.
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sure it was... demo = used.... based on the discount he got, sounds like a lot of miles as well...

texex91 said: ?

Re-read-- NOT A USED CAR.
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fiksegts said: ?

sure it was... demo = used.... based on the discount he got, sounds like a lot of miles as well...
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Okay I'll type slower--r e r e a d the other posts (earlyretirement and splunge) in the thread that are complaining about 1 -2 months in shop as well they are N E W cars--that's what I'm referring to. Please read entire thread before replying. As I highlighted in my post you just replied to.

Make sense now?
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Gosh, i was so delighted to get my car, i was over the moon. When i read these forum entries, i note subjects, talk to the service department about these subjects, and they make those improvements, and even more. I am so happy with the forum, my service, changes that i never knew were appropriate, and the courtesy with which i am handled, i am surprised to hear of these concerned buyers. I never got such good service from Ford, Dodge, Mercedes.
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texex91 said: ?

Early -

There is no excuse for any of this, except poor QC.

I cannot speak for you, but if it were my car, I'd tell them they have just purchased a new demo unit, and I'll expect a fresh car from the factory.

When you get that JD Powers survey, please make sure to mark it poor in the areas that you see fit.

I'm tempted to cancel my order with all of these issues new people are having...I better go have a drink and calm down.

And before people start giving me the Tesla Kool Aid, the BOTTOM LINE is they should have never delivered the car in this condition--PERIOD. And YES, I'm referring to the NEW ones.
Click to expand...

Tex,

I consider myself a VERY objective person. I'm very fair and honest. I'd say don't worry so much. With new technology like this there are always going to be issues and kinks to work out. By you buying this early you agreed to be an "early adopter" and you have to have some more patience than the traditional ICE type car. You will LOVE the car. I just think you need to be a bit open minded. The car is incredible.

I agree with you that some people are Tesla Fanbois and claim Tesla can do no wrong. I'm not one of them. But I can also say that this is the most fantastic car I've ever owned and I'm not a car guy. If you told me I'd be spending $125,000+ on a car before I'd tell you that you were crazy. If you told me that I'd be spending $250,000 in less than a year with EV I'd say you were crazy. I plan to buy the Model X next year as well.
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earlyretirement said: ?

Tex,

I consider myself a VERY objective person. I'm very fair and honest. I'd say don't worry so much. With no technology like this there are always going to be issues and kinks to work out. By you buying this early you agreed to be an "early adopter" and you have to have some more patience than the traditional ICE type car. You will LOVE the car. I just think you need to be a bit open minded. The car is incredible.

I agree with you that some people are Tesla Fanbois and claim Tesla can do no wrong. I'm not one of them. But I can also say that this is the most fantastic car I've ever owned and I'm not a car guy. If you told me I'd be spending $125,000+ on a car before I'd tell you that you were crazy. If you told me that I'd be spending $250,000 in less than a year with EV I'd say you were crazy. I plan to buy the Model X next year as well.
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I hear you early--just getting a little worried dropping $115K with issues of my car potentially sitting in service for 2 months. If I wanted that, I'd buy a Range Rover :biggrin:

Anyways, all's good--best of luck with the repairs.

Looking forward to my P85+.
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Wow, I'm a 30 year car dealer and understand there are folks that are quite difficult to please. Doesn't mean you are a bad person, just more particular than others. And that is okay, the world would not be any fun if we were all identical. The very first day we brought our car home a truck backed into the front end and bent the hood lip. I think the park sensors should tell the computer so the car could flash the lights and honk the horn when this happens! Is there an app for that?

As long as human beings are involved in the production, delivery, and preparation of automobiles there will be issues. And two months is not ridiculous for some body shops. Remember that Tesla locations don't have long term relationships with outside contractors to best decide where to go with certain issues. You can be demanding, but at the end of the day just sell me your car for $5k more than you paid and buy another one! I could make $5k on it tomorrow! SERIOUSLY! I have a dealer friend that would buy it for $95k instantly.

As a comparison to consider. Two years ago I paid $52k for a Ford F150 Platinum pickup. The wheel arch flare had a horrible screw that was not installed properly and could not be fixed without repainting the panel. I elected to leave it alone. There was also an area where someone wet sanded the paint too flat and since I have a very discerning eye noticed it right off. 25k miles later and 26 months not one other person has ever noticed those two issues. Not saying that it shouldn't have been perfect but in the end I didn't make multiple entries on the Ford forum questioning the ability of a 100+ year old company. What I am more concerned with is the Eco Boost V6 that Ford cannot fix! They are on their 6 version to keep the truck from stalling when you mash the throttle. It seems water accumulates around the inter-coolers and when you floor it to pass or leave a light, then the water kills a few cylinders which then sends the engine into limp mode. This is a Ford truck we're talking about with who knows how many people at the factory working on the issue for the last year! And I'm not alone on this issue.

Maybe work with Tesla to meet your expectations and add a bit of compassion. We all want this company to not only survive but thrive. There is nothing you can't do when you work together. I truly wish you a better experience so you can start enjoying the amazing car.

And about the Texas thing... Elon spent quite a bit of money unsuccessfully to be able to have services in your back yard. Maybe lobby your local representative or Senator instead of Tesla or the Forum.

Better a diamond with a flaw than a pebble without. ~Confucius, Analects
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Scott Ales said: ?

And about the Texas thing... Elon spent quite a bit of money unsuccessfully to be able to have services in your back yard.
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Tesla spent a whopping $7500, the lobbyist collected more than $1M from TADA and large Tx Auto dealers to 'take care of' Texas Legislators. So, no, Tesla didn't spend anything in comparison. Different subject for different forum.
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I guess that is your way of making the last statement and suggesting for me to not comment any more about Texas.

So I won't.

Enjoy your Model S.
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texex91 said: ?

Tesla spent a whopping $7500, the lobbyist collected more than $1M from TADA and large Tx Auto dealers to 'take care of' Texas Legislators. So, no, Tesla didn't spend anything in comparison. Different subject for different forum.
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Tesla also spent $350k on lobbyist vs $780k the auto dealers spent. The $7500 was campaign contributions (auto dealers spent $2.5 million).
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texex91 said: ?

I hear you early--just getting a little worried dropping $115K with issues of my car potentially sitting in service for 2 months. If I wanted that, I'd buy a Range Rover :biggrin:

Anyways, all's good--best of luck with the repairs.

Looking forward to my P85+.
Click to expand...

I understand where you are coming from but I'd say take some time away from the boards. You can work yourself in a frantic worry if you read these boards too long. Again, I'm not saying there aren't issues to work out. Because there are. Case in point, I just came from a party tonight here where I live. There were 2 other guys I met that had Teslas. Well, BOTH of them also said their car is in the shop. And both of them, like me got them just a few weeks ago. Like mine, none of the problems sounded serious.

But they also were pretty easy going about it. They also got Model S loaner vehicles and Tesla seems like they are stepping up to the plate and doing the right thing. So that is more what I care about.

I totally understand your nervousness Tex. But again, I think that's all a part of being an early adopter. I give BIG kudos out to the TRUE early adopters of Tesla that bought these cars before they could even test drive them. I know many consider guys that are buying in 2013 not to be "early adopters" but I'd disagree. I didn't plan to be an early adopter and wait until 2014 to buy it. I made the mistake of test driving it. LOL. I put my deposit down the same day.

Tex, I know the wait can be frustrating, especially reading about potential issues. But so far, I haven't read of anyone that had problems where Tesla didn't make it right. I think that is a true testament to the spirit of the company.

- - - Updated - - -

dsm363 said: ?

Totally agree. It was maybe understandable when they were directly shipping the car to your house but with the service centers taking the car first, they should be able to address any issues prior to delivery.
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Well, I just think they are still in high growth mode and still need to work on overall communication, staff training, corporate philosophy and employees that also want to take an initiative to know the product better than the end buyers/users. I've talked to other people that picked up cars recently and their experience was far from good. In fact, one guy I met told me how the person that showed him the car upon delivery was pulled from another department. And it was really bad. Ultimately Tesla admitted to him that they fired this guy.

And when I got the car, the girl showing me never went through 5.0. I mean, honestly that should NOT be happening. You have to understand and know your product. It was clear they never went through 5.0 yet. If it takes the a day longer to get trained on 5.0 then they need to do that, IMHO. Kind of along the same lines as some of the staff at the San Diego UTC store. Tesla seems like they are mostly hiring young recent college grads and paying them by the hour. More of a "warm body" type thing. I went in literally dozens of times before I bought my car. And several times I got wrong information or they didn't know.

So I think Tesla needs to be hiring people that really are passionate about the company and the product instead of just a warm body that wants to get their paycheck. At this stage in the game it shouldn't be difficult to find employees that really are more passionate and actually want to know more than a potential customer. Tesla probably needs to do more periodic testing of their existing employees to see how much they know and also make it a requirement for them to read some of these forum boards.

Also, I've mentioned this in another thread but the San Diego service center where you pick up the cars is located close to a HUGE Rock quarry. See Google Maps to see how enormous it is. There is a constant haze of dust in the air. I'd be embarrassed if I was Tesla to have customers picking up $100,000+ cars to be blanketed in dust. I mean, I couldn't see much of my car when I first picked it up. It's not like I could have dusted it there when I picked it up. I didn't have anything to but once I washed it the next day and noticed the paint imperfections I let them know and they immediately said they would fix it.

Heck, even yesterday when I picked up my loaner, I picked it up at 9:30 AM. They open at 8:00 AM. Already in that 1:30 hours there was tons of dust on the cars. Any one that is curious, just go to the San Diego service center and take a photo of all the cars sitting out there covered in thick dust. I was going to take a photo and post it but I don't want to embarrass Tesla and it WOULD be very embarrassing to see that. But if you live in San Diego, just go by to see it yourself. There is no gate in the parking lot so anyone can see it with their own eyes. This is clearly a problem which they probably should address sooner rather than later.

The scratch I did notice (a red scratch of paint on the back) was impossible to miss so not sure how they missed it. But it was bad enough where the detailer that came out couldn't remove it on the parking lot. They had to take my car back to the garage and remove it. Which they did successfully remove. But the question remains, should a customer picking up a new black car have a red paint mark on it upon delivery that they can't get off in the parking lot?? I don't think so.

Also, another problem is that it seems like the actual great employees at a given Service Center are getting shuffled around and transferred. For example, Erick Pinzon was GREAT. He would even come to the San Diego Tesla group meetings and was very involved. Well, he got transferred. So it might be a case of that as well where they have good staff but then getting transferred.

I'm certainly not complaining but I think it's very important to be VERY objective throughout this entire process. Sure, we can cut Tesla some slack and be patient, but it doesn't do them any good to sugar coat anything. They obviously have issues they need to address and improve. That will be good over the long haul for their customers, their investors, management and their employees.

And I've mentioned this in other posts but the guys at the top level management are AMAZING. Guys like Jerome Guillen are truly incredible. The guy is a workhorse. I've worked with a lot of top executives at various Fortune 500 companies, governmental agencies, banking institutions and other corporations and this guy is as good as it gets. The guy is always working. The guy has emailed me on a Sunday night at 10 PM PST time still sitting in his desk at work.

It's wonderful to have guys like Jerome but the guy is pulling more than his weight, IMHO. And people probably wouldn't have to bother him if they got proper training and communication was better at the lower levels. I realize things are moving fast but it makes sense for Tesla to really take a look at their corporate communication at the lower levels so it doesn't even have to make it's way up to the "Jerome's" of Tesla.

Whatever they are paying guys like Jerome it's probably not enough and I hope they never lose guys like him. But I can honestly say that with guys like him at Elon's side, I'm still confident that Tesla will do the right thing when there are problems. And ultimately why I'm more patient with them when there are problems or issues. I do think we owe it to Tesla to be more patient. But I also think Tesla owes it to the future buyers further down the road to fix all these problems.

Case in point, when I buy a Model X next year and take delivery of it. I wouldn't expect to go through these same types of issues. I'd hope that the experience will be more polished, more detailed, more organized and I won't have to take it to the service center.
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OP here. The saga continues and not in a good way. I went to pick up my car yesterday after hearing from the service department that it was ready. I was told before I got there that the Regional Manager personally inspected my car and that "it's not perfect...but it's about 90% there". This didn't sound positive.

The body shop was able to repair all of the scratches and chips that I pointed out but the lift gate/rear tail alignment is still way out of whack. I wish I had photos to post...I think it would quiet some of the people saying that I'm being whiny. You can take your pinky finger and insert part of it in the seam between the lift gate and body on the left side of the car. However, you can't do it on the right because the fit is much tighter. When looking at the bottom of the lift gate, the space between the bottom of the lift gate and the bumper on the left side is about 1/4" wider than that on the right side. Seriously...does this sound normal? I looked at a 6-7 cars while I was there and NONE of them looked remotely like mine. Also, if you were to take a finger and run it down the left tail light you can see that the body piece below the light is flared out about 1/8"-1/4". The right side however is perfectly flat and even with the right tail light--no problems.

I did question them about whether they had knowledge if the car had been in an accident. I was told that Tesla would have to tell me if it had been before I bought it. How could the car have body pieces this far out of alignment?

They told me that the body shop was willing to add/chop/dice as necessary to the back of the car to make everything look even but I don't want the car to be Frankensteined to be right. The other option they said was to have a new rear hatch manufactured, shipped here and installed which might fix the hatch problem but not the light alignment issue. I have no idea what to do at this point. I left the car there and took a loaner again.

I left a message for the Regional Manager and suppose I will hear something on Monday. I do want to say to the Kool Aid drinkers and company fans that I own a lot of Tesla stock and really believe in the company but this experience has been excruciating.
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johnyoung1234 said: ?

OP here. The saga continues and not in a good way. I went to pick up my car yesterday after hearing from the service department that it was ready. I was told before I got there that the Regional Manager personally inspected my car and that "it's not perfect...but it's about 90% there". This didn't sound positive.

The body shop was able to repair all of the scratches and chips that I pointed out but the lift gate/rear tail alignment is still way out of whack. I wish I had photos to post...I think it would quiet some of the people saying that I'm being whiny. You can take your pinky finger and insert part of it in the seam between the lift gate and body on the left side of the car. However, you can't do it on the right because the fit is much tighter. When looking at the bottom of the lift gate, the space between the bottom of the lift gate and the bumper on the left side is about 1/4" wider than that on the right side. Seriously...does this sound normal? I looked at a 6-7 cars while I was there and NONE of them looked remotely like mine. Also, if you were to take a finger and run it down the left tail light you can see that the body piece below the light is flared out about 1/8"-1/4". The right side however is perfectly flat and even with the right tail light--no problems.

I did question them about whether they had knowledge if the car had been in an accident. I was told that Tesla would have to tell me if it had been before I bought it. How could the car have body pieces this far out of alignment?

They told me that the body shop was willing to add/chop/dice as necessary to the back of the car to make everything look even but I don't want the car to be Frankensteined to be right. The other option they said was to have a new rear hatch manufactured, shipped here and installed which might fix the hatch problem but not the light alignment issue. I have no idea what to do at this point. I left the car there and took a loaner again.

I left a message for the Regional Manager and suppose I will hear something on Monday. I do want to say to the Kool Aid drinkers and company fans that I own a lot of Tesla stock and really believe in the company but this experience has been excruciating.
Click to expand...

At this point if I were Tesla, I'd give you your money back and let you buy a different car. It sounds like this brave new World we all find ourselves in is probably not for you. If you'd bought a Toyota the seams may not have lined up but it would be fixed by now. With Tesla we are taking a leap of faith not only with the car, but with the company too.

I fully expect there will be issues with my Model S but quite frankly, as long as they give me a comparable (or BETTER) vehicle to use, they can keep mine as long as they need it. I think I'd be even more patient if the car I bought was a Loaner. I would have loved to find a P85 for $85k. That's a screamin' deal and worth putting up with loaner if you ask me, but it sounds like you have just about had it. Coming on here and complaining isn't going to speed anything up and all it does it run down the brand and the company. Quite frankly, you sound like someone trying manipulate the stock or otherwise degrade the company. Not saying you ARE, but Your story is starting to sound like a load of carefully crafted baloney to me.. Nowhere else have I seen anyone with a worse report card on the Tesla Service Dept. I cannot imagine any scenario where they would "Frankenstein up your car"...

So I guess I'm skeptical at this point... I would really like to see some pics of the issues you are describing. How does anyone know you even HAVE a Model S? You also say you own a lot of Stock in the company. I'm sorry but if you do, it sounds like you are doing your best to short it. There are a lot of really disingenous people on the Internet and in particular forums like this. If you really are having all these problems, how about some proof? Post some pics. Post a work order from Tesla describing the issue. Anything... Otherwise at this point seven pages later, I'm calling Shananigans... Something just isn't adding up for me. I guess I'm a cynic but I'm not buying it. I'm out.

ETA: I do not own any stock in Tesla...
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I'd just keep the loaner until they get it 100% right. Eventually it will happen even if they have to get you a new car!
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At this point I would just ask for my money back and move on!
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johnyoung1234 said: ?

Regional Manager personally inspected my car and that "it's not perfect...but it's about 90% there".
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This guy should be fired. What Regional Manger says, hey were 90% there, come on and pick up your car. Why even call the customer, just get it 100% and be done.

Enadler said: ?

At this point I would just ask for my money back and move on!
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I would contact them and demand your money back on Monday (or a credit of the full price towards a new Tesla--I think that's fair). If they don't, hire an attorney and start making a stink--see what happens then. If that doesn't get their attn (and it will trust me), call local news consumer reporter. I don't care if you got a discount (some people are obviously quite jealous of that--and think then you deserve a quasi okay car), this is insane what Tesla is putting you through for almost two months. Now let's see what that idiot regional manager says. 90%--what a joke.

According to Tesla's own paperwork (the package you have to sign--I received mine last night), it states you have to give Tesla a 'reasonable' amount of time to fix issues. I think almost two months is MORE than reasonable--quite frankly one month is. Think any court would find the same.

I just love the replies form posters saying "oh man it will be okay, just chill, drink some Tesla Kool Aid, give them another month or two to fix it, be patient, don't rock the Tesla boat man, it's a 'used' car so who cares, he got what he deserves because they gave him a discount". LOL--never laughed so hard in my life.

OP they are scr*wing you--take matters up about five levels and end the insanity!
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Tex,

Not to scare you or make you feel bad. But here is a pretty good thread on the main board and kind of goes along with what you mentioned.

This OP of the thread before they got the car kind of had the attitude that Tesla could do no wrong. Well, now that they got a car with problems.......they aren't singing the Tesla praises so loud.

My brand new car needs service [UPDATED 9/14] | Forums | Tesla Motors

It's also a good reminder for some of you out there that keep saying, "it didn't happen if there are no photos". There are obviously things that need to be worked out and fixed ASAP.
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earlyretirement said: ?

Tex,

Not to scare you or make you feel bad. But here is a pretty good thread on the main board and kind of goes along with what you mentioned.

This OP of the thread before they got the car kind of had the attitude that Tesla could do no wrong. Well, now that they got a car with problems.......they aren't singing the Tesla praises so loud.

My brand new car needs service [UPDATED 9/14] | Forums | Tesla Motors

It's also a good reminder for some of you out there that keep saying, "it didn't happen if there are no photos". There are obviously things that need to be worked out and fixed ASAP.
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Yep, old Amped is so happy now. Kinda sad when you read the post, as she is so right--these things are known issues and should have been resolved at factory.

Well, the one thing I do know, if Tesla keeps up this QC at the factory, it will start to impact their sales big time--then they won't be so cheerful.

Anyways, debating on what to do with my order. We'll see--just have to weigh pros and cons. Didn't think the issues were as bad as they seem to now be out of the factory. More just sad, because the things that are issues are so easy to resolve, but they are not proactive at all. Very reactive, but not proactive.
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bareyb said: ?

Quite frankly, you sound like someone trying manipulate the stock or otherwise degrade the company. Not saying you ARE, but Your story is starting to sound like a load of carefully crafted baloney to me.. Nowhere else have I seen anyone with a worse report card on the Tesla Service Dept. I cannot imagine any scenario where they would "Frankenstein up your car"...

So I guess I'm skeptical at this point... I would really like to see some pics of the issues you are describing. How does anyone know you even HAVE a Model S? You also say you own a lot of Stock in the company. I'm sorry but if you do, it sounds like you are doing your best to short it. There are a lot of really disingenous people on the Internet and in particular forums like this. If you really are having all these problems, how about some proof? Post some pics. Post a work order from Tesla describing the issue. Anything... Otherwise at this point seven pages later, I'm calling Shananigans... Something just isn't adding up for me. I guess I'm a cynic but I'm not buying it. I'm out.
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First of all, it's offensive to suggest that I would make up a story like this. Do you really think I have time to play games on a chat board? Here is a photo of the rear of my car my my garage BEFORE Tesla's last round of repairs. Take a look at the gap below the rear hatch. Also, you can clearly see that the tail light on the right side is way out of alignment. It doesn't look exactly like this now. They repositioned the lift gate and it lines up a little better on the right side but it's just not right on the left now and at the bottom. I can't imagine anyone would think this is ok. I've seen cheap Hyundai cars with better body alignments. I would also note that I took my car to get the windows tinted when I first got it and the window tinter noticed it right away. He said he had done several Teslas and mine had some very noticeable alignment problems.

As far as stock goes, I wasn't as lucky to get it when it was in the 30's...I bought 200 shares at around $96 (roughly $20k) and still own it. I want the stock to go up...not down. Hopefully this is proof enough that I'm not just playing around here...geez!

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Scott Ales said: ?

Wow, I'm a 30 year car dealer and understand there are folks that are quite difficult to please. Doesn't mean you are a bad person, just more particular than others. And that is okay, the world would not be any fun if we were all identical. The very first day we brought our car home a truck backed into the front end and bent the hood lip. I think the park sensors should tell the computer so the car could flash the lights and honk the horn when this happens! Is there an app for that?

As long as human beings are involved in the production, delivery, and preparation of automobiles there will be issues. And two months is not ridiculous for some body shops. Remember that Tesla locations don't have long term relationships with outside contractors to best decide where to go with certain issues. You can be demanding, but at the end of the day just sell me your car for $5k more than you paid and buy another one! I could make $5k on it tomorrow! SERIOUSLY! I have a dealer friend that would buy it for $95k instantly.

As a comparison to consider. Two years ago I paid $52k for a Ford F150 Platinum pickup. The wheel arch flare had a horrible screw that was not installed properly and could not be fixed without repainting the panel. I elected to leave it alone. There was also an area where someone wet sanded the paint too flat and since I have a very discerning eye noticed it right off. 25k miles later and 26 months not one other person has ever noticed those two issues. Not saying that it shouldn't have been perfect but in the end I didn't make multiple entries on the Ford forum questioning the ability of a 100+ year old company. What I am more concerned with is the Eco Boost V6 that Ford cannot fix! They are on their 6 version to keep the truck from stalling when you mash the throttle. It seems water accumulates around the inter-coolers and when you floor it to pass or leave a light, then the water kills a few cylinders which then sends the engine into limp mode. This is a Ford truck we're talking about with who knows how many people at the factory working on the issue for the last year! And I'm not alone on this issue.

Maybe work with Tesla to meet your expectations and add a bit of compassion. We all want this company to not only survive but thrive. There is nothing you can't do when you work together. I truly wish you a better experience so you can start enjoying the amazing car.

And about the Texas thing... Elon spent quite a bit of money unsuccessfully to be able to have services in your back yard. Maybe lobby your local representative or Senator instead of Tesla or the Forum.

Better a diamond with a flaw than a pebble without. ~Confucius, Analects
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+100. It's good to have perspective.
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Scott Ales said: ?

You can be demanding, but at the end of the day just sell me your car for $5k more than you paid and buy another one! I could make $5k on it tomorrow! SERIOUSLY! I have a dealer friend that would buy it for $95k instantly.
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This sounds great on paper but it simply doesn't work. My car was $83k but the taxes and tags were another $5k = $88k. Then take into account that I would lose the $7,250 Federal tax credit and would be ineligible for a subsequent credit and state credit. Now the investment in the car is closer to $98k. Then factor in that I would have to pay taxes on the sale to the state and there is absolutely NO WAY to sell the car for $95k and make any money. Anyone who thinks so is bad at math. I would lose money selling the car at $95k.
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johnyoung1234 said: ?

This sounds great on paper but it simply doesn't work. My car was $83k but the taxes and tags were another $5k = $88k. Then take into account that I would lose the $7,250 Federal tax credit and would be ineligible for a subsequent credit and state credit. Now the investment in the car is closer to $98k. Then factor in that I would have to pay taxes on the sale to the state and there is absolutely NO WAY to sell the car for $95k and make any money. Anyone who thinks so is bad at math. I would lose money selling the car at $95k.
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And we are off the subject (and I do agree with you BTW)...anyways back to what the real issue is--Tesla Quality Control at the factory.

Thank you for posting pics, kinda silly that people didn't believe you, but hey if anything is said not nice about Tesla, all of a sudden it's an issue.

If they would improve QC at the factory, it would free up the local service centers to focus on day-to-day things (annual service, serious issues, etc) rather than fixing blatant mistakes that the factory assembly line failed to catch. Also would save a lot of money for the company. Just my .02.
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johnyoung1234 said: ?

This sounds great on paper but it simply doesn't work. My car was $83k but the taxes and tags were another $5k = $88k. Then take into account that I would lose the $7,250 Federal tax credit and would be ineligible for a subsequent credit and state credit. Now the investment in the car is closer to $98k. Then factor in that I would have to pay taxes on the sale to the state and there is absolutely NO WAY to sell the car for $95k and make any money. Anyone who thinks so is bad at math. I would lose money selling the car at $95k.
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Sorry to hear you are going through all of this. Hope they will fix it for you in the end or at least either give you your money back. Maybe they will let you buy a newer loaner for same price.
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Honestly OP. That little misalignment issue would not be a big deal to me... Especially if I'd bought the car used, for a huge discount. You also say it's not even THAT bad now. I really can't see what you are so upset about. It's barely noticeable. I'd keep the loaner and let them fix it however they need to or ask them to give me my money back. At this point you may just get it. I know someone right now who'd buy that car for that price even with the misalignment issue and be thrilled to get it.
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bareyb said: ?

It's barely noticeable.
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What?? Are you looking at the same picture I am? You're obviously joking.

Might want to apply for that Regional Manager position at Tesla.

Once your car arrives like this and has the other issues, remember this post--I will.
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texex91 said: ?

What?? Are you looking at the same picture I am? You're obviously joking.

Might want to apply for that Regional Manager position at Tesla.

Once your car arrives like this and has the other issues, remember this post--I will.
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My car won't be used. His is... All I'm saying is, if I'd gotten a 20k discount, I'd be far more willing to let Tesla take care of it however they need to as long as I had one to drive. I have a friend on another forum who would give his right arm to be able to get a Model S for that price and even if they needed to keep it a year, he'd still have a P85 loaner and the baddest ass ride in the USA to drive every day. It's all a matter of perspective...
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bareyb said: ?

My car won't be used. His is... All I'm saying is, if I'd gotten a 20k discount, I'd be far more willing to let Tesla take care of it however they need to as long as I had one to drive. I have a friend on another forum who would give his right arm to be able to get a Model S for that price and even if they needed to keep it a year, he'd still have a P85 loaner and the baddest ass ride in the USA to drive every day. It's all a matter of perspective...
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Got it.

Well for those new guys like you and I, I'd highly suggest tracking this thread http://www.teslamotors.com/forum/forums/my-brand-new-car-needs-service-updated-914--nightmare a new model S owner is going through after a few weeks into ownership.

All I can hope is Tesla is waking up on quality.

It's simple, they keep pumping out poor quality cars (no matter how nice they are to offer to fix), they will see sales tank.

I hope that won't be the case.

Cautiously awaiting my P85+.
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texex91 said: ?

Got it.

Well for those new guys like you and I, I'd highly suggest tracking this thread http://www.teslamotors.com/forum/forums/my-brand-new-car-needs-service-updated-914--nightmare a new model S owner is going through after a few weeks into ownership.

All I can hope is Tesla is waking up on quality.

It's simple, they keep pumping out poor quality cars (no matter how nice they are to offer to fix), they will see sales tank.

I hope that won't be the case.

Cautiously awaiting my P85+.
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I hear you brother. The last thing I want is for Tesla to blow it. I'll go read that thread...

Update: Yikes... Now I'm getting scared...
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Does anyone know if these factory issues are much higher than those from other manufacturers? One would expect them to be (to start at least) given new model on a new line but hopefully not much higher given the price of the car. If stories like these were the norm, I think we'd hear a lot more about it than we do. They still need to tighten up QC from these reports of course.
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dsm363 said: ?

Does anyone know if these factory issues are much higher than those from other manufacturers? One would expect them to be (to start at least) given new model on a new line but hopefully not much higher given the price of the car. If stories like these were the norm, I think we'd hear a lot more about it than we do. They still need to tighten up QC from these reports of course.
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My last 6 cars (all over $100k) in the last 4 years never, ever visited the service center. Porsche (3), Audi (2) and MB (1).

What I am noticing with Tesla is, it's not a matter of if, but when you need to take to service. Albeit some of the things may be 'small' the fact is you are spending your time going to SC. I wonder if ANY Tesla owners never had to go to SC within the first 90 days of ownership?

I will start a thread on that--as truly every new owner I have read is back in the shop (for whatever reason) within days or weeks of taking possession.

Now that is NOT high quality if you ask me.
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texex91 said: ?

My last 6 cars (all over $100k) in the last 4 years never, ever visited the service center. Porsche (3), Audi (2) and MB (1).

What I am noticing with Tesla is, it's not a matter of if, but when you need to take to service. Albeit some of the things may be 'small' the fact is you are spending your time going to SC. I wonder if ANY Tesla owners never had to go to SC within the first 90 days of ownership?

I will start a thread on that--as truly every new owner I have read is back in the shop (for whatever reason) within days or weeks of taking possession.

Now that is NOT high quality if you ask me.
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Are you really thinking of canceling? From what I know of you, I find that impossible to believe. You seem almost more psyched to get yours than I do.

Side Note: Sometimes you're almost better off NOT going to online forums about products you want to buy... You always seem to find out more than you wanted to know... FWIW, I hope the OP gets his car fixed to his satisfaction. I'm willing to put up with some problems as this is a new company, but I hope there aren't too many of them.
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this thread is about the OP's car..... demo/used...

texex91 said: ?

Okay I'll type slower--r e r e a d the other posts (earlyretirement and splunge) in the thread that are complaining about 1 -2 months in shop as well they are N E W cars--that's what I'm referring to. Please read entire thread before replying. As I highlighted in my post you just replied to.

Make sense now?
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texex91 said: ?

My last 6 cars (all over $100k) in the last 4 years never, ever visited the service center. Porsche (3), Audi (2) and MB (1).

What I am noticing with Tesla is, it's not a matter of if, but when you need to take to service. Albeit some of the things may be 'small' the fact is you are spending your time going to SC. I wonder if ANY Tesla owners never had to go to SC within the first 90 days of ownership?

I will start a thread on that--as truly every new owner I have read is back in the shop (for whatever reason) within days or weeks of taking possession.

Now that is NOT high quality if you ask me.
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I think you're chasing a problem that simply isn't there. But that's just my opinion. (People post about issues, they don't post about having no issues.)

In any case, the topic of THIS thread is not Tesla factory quality or anything other than the OP asking for advice regarding what he should do on his specific situation. Could we get back on-topic, folks? (Start new threads for other topics, if desired.)
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texex91 said: ?

My last 6 cars (all over $100k) in the last 4 years never, ever visited the service center. Porsche (3), Audi (2) and MB (1).

What I am noticing with Tesla is, it's not a matter of if, but when you need to take to service. Albeit some of the things may be 'small' the fact is you are spending your time going to SC. I wonder if ANY Tesla owners never had to go to SC within the first 90 days of ownership?

I will start a thread on that--as truly every new owner I have read is back in the shop (for whatever reason) within days or weeks of taking possession.

Now that is NOT high quality if you ask me.
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Well my car is one of the first 100 made and didn't need to go back to the service center during that time period. I've had things like the cubby shelf installed (came out after I got my car). My car is just one out of 20,000 though.

We know the car is designed well and seems to be well built (crash tests) but QC and other issues seem to still be an issue. There hasn't been a new car company attempting what Tesla is doing in decades so not much to compare it to other than established brands with decades of experience. That doesn't give Tesla a free pass as they have to be better than everyone else to succeed but does put it in context. It is how Tesla responds to these issues and if they are working to reduce them that should be the main focus at this point.
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looks pretty bad in that pic, these types of things should certainly be addressed by Tesla, if it takes too long, start the Lemon Law procedure and get a new one...

as for paint chips and such I think that's part of a demo car purchase...

johnyoung1234 said: ?

First of all, it's offensive to suggest that I would make up a story like this. Do you really think I have time to play games on a chat board? Here is a photo of the rear of my car my my garage BEFORE Tesla's last round of repairs. Take a look at the gap below the rear hatch. Also, you can clearly see that the tail light on the right side is way out of alignment. It doesn't look exactly like this now. They repositioned the lift gate and it lines up a little better on the right side but it's just not right on the left now and at the bottom.QUOTE]
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bareyb said: ?

That little misalignment issue would not be a big deal to me... Especially if I'd bought the car used, for a huge discount. You also say it's not even THAT bad now. I really can't see what you are so upset about. It's barely noticeable.
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You should work for the Tesla service center. You would be good in the position...just keep telling the customer that everything is fine. "No worries...it's barely noticeable". It's easy to critique someone else but let's see how happy you are when your car shows up. I guarantee you that if you had mine it would be a BIG DEAL to you. What you can't see easily from the photo is that the bottom of the hatch lid was actually flared out past the bottom piece. Even the service manager said this didn't look right. You seriously have to be blind not to see the misalignment here.

Anyway...what it boils down to is that I was promised a car in "like new" condition and was told REPEATEDLY that the car would be indistinguishable from a new car aside from the display reading 10,000 miles (which it didn't--it had 11,000 miles on it when they delivered it to me). I didn't raise a stink about the additional THOUSAND miles the car had on it when it was delivered...I let that one go.
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bonnie said: ?

(Start new threads for other topics, if desired.)
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As you wish http://www.teslamotorsclub.com/showthread.php/21501-How-Many-Service-Center-Visits-Have-You-Made

New owners please visit this poll.
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fiksegts said: ?

looks pretty bad in that pic, these types of things should certainly be addressed by Tesla, if it takes too long, start the Lemon Law procedure and get a new one...

as for paint chips and such I think that's part of a demo car purchase...
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Yeah, I'd expect a bit of wear (like paint scratches, chips) as part of getting a demo unit, but that trunk alignment is way out of whack. All that said, Tesla said they'd fix the paint issues, so obviously it should be done. Tesla needs to set realistic expectations here and it appears they were a bit optimistic and also given that they had to switch body shops that was an unexpected delay.

Seems that there's a couple options here:

1. Either accept the car as is.
2. At some point either Tesla will say "can't be fixed" or johnyoung1234 will say "taking too long" or "can't be fixed as agreed" and refund the purchase.

Either way - hope it all works out!
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Hope this gets worked out

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johnyoung1234 said: ?

This sounds great on paper but it simply doesn't work. My car was $83k but the taxes and tags were another $5k = $88k. Then take into account that I would lose the $7,250 Federal tax credit and would be ineligible for a subsequent credit and state credit. Now the investment in the car is closer to $98k. Then factor in that I would have to pay taxes on the sale to the state and there is absolutely NO WAY to sell the car for $95k and make any money. Anyone who thinks so is bad at math. I would lose money selling the car at $95k.
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The tax credits would roll into your new car so you could, at a minimum break even. You seem to be adding the tax credits to the car instead of removing them from the $83k, but regardless it would go to your new one.

I agree this kind of nonsense should be seen at the factory, but may I suggest there is also a reason you paid 83k for a 100k car.

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texex91 said: ?

Tesla spent a whopping $7500, the lobbyist collected more than $1M from TADA and large Tx Auto dealers to 'take care of' Texas Legislators. So, no, Tesla didn't spend anything in comparison. Different subject for different forum.
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That would be something... if it were true, but it is not.
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NoMoGas said: ?

That would be something... if it were true, but it is not.
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Feel free to correct any incorrect info with details.

Here's where I'm getting my info:

http://stateimpact.npr.org/texas/2013/09/10/why-tesla-lost-the-fight-to-sell-cars-in-texas/
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johnyoung1234 said: ?

You can take your pinky finger and insert part of it in the seam between the lift gate and body on the left side of the car. However, you can't do it on the right because the fit is much tighter. ... Also, if you were to take a finger and run it down the left tail light you can see that the body piece below the light is flared out about 1/8"-1/4". The right side however is perfectly flat and even with the right tail light--no problems.
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This sounds like (and looks like) the car has been hit. They would have to disclose IF they knew about it. If someone backed into something they wouldn't necessarily know that it happened.

In reading your story I am hearing my grandmother say "Cheap is expensive". At some point you're going to have to realize you paid $23,000.00 less for a car and in that desire to save money, you missed some damage you should have seen, and took a car that was for all intents and purposes used. It happens, but you didn't pay $118,000.00, so one could argue that you got what you paid for. If you're really that upset about it, perhaps they will let you trade for a new car?

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texex91 said: ?

Feel free to correct any incorrect info with details.

Here's where I'm getting my info:

http://stateimpact.npr.org/texas/2013/09/10/why-tesla-lost-the-fight-to-sell-cars-in-texas/
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Tesla spent hundreds of thousands to lobby, they just didn't directly buy politicians.
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Will they let you buy your loaner for a slight discount if you like it?
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Johnnyyoung:

How are you able to get the $7,250 Federal tax credit on a used car? Is this normal?
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AudubonB said: ?

Johnnyyoung:

How are you able to get the $7,250 Federal tax credit on a used car? Is this normal?
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If it was never titled before he owned it (would bet Tesla demo vehicles are not titled because they are owned by manufacturer), it's not a used car technically. Johnny was it ever titled?
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dsm363 said: ?

Will they let you buy your loaner for a slight discount if you like it?
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I doubt it. They probably figure they've given me enough of a discount already. I'm not sure how this is going to play out. It's frustrating. I want to add that everyone at Tesla has been nice and understanding so far. Nathan in Rockville is a really nice guy and it's hard to be mad at him or anyone else. It's too bad I can't talk with the body shop directly and ask them why it's so hard to fix the car. Two body shops and no acceptable fix.

Someone asked me earlier which body shop it was and the first one was in Annapolis. That's the one that Tesla isn't using anymore.

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texex91 said: ?

If it was never titled before he owned it (would bet Tesla demo vehicles are not titled because they are owned by manufacturer), it's not a used car technically. Johnny was it ever titled?
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It was never titled previously. It's actually a 2012 VIN but was sold as a "new" 2013 to me.
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texex91 said: ?

If it was never titled before he owned it (would bet Tesla demo vehicles are not titled because they are owned by manufacturer), it's not a used car technically. Johnny was it ever titled?
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Exactly. That is how Tesla is selling the cars in their Loaner inventory. They told me that any cars will still be eligible for the tax credit.

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johnyoung1234 said: ?

I doubt it. They probably figure they've given me enough of a discount already. I'm not sure how this is going to play out. It's frustrating. I want to add that everyone at Tesla has been nice and understanding so far. Nathan in Rockville is a really nice guy and it's hard to be mad at him or anyone else. It's too bad I can't talk with the body shop directly and ask them why it's so hard to fix the car. Two body shops and no acceptable fix.

Someone asked me earlier which body shop it was and the first one was in Annapolis. That's the one that Tesla isn't using anymore.

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It was never titled previously. It's actually a 2012 VIN but was sold as a "new" 2013 to me.
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Johny, look up Erick Pinzon, who used to be in the San Diego service center. He told me he got transferred to Rockville. He's a really nice guy and was really involved here locally with local owners. My guess is that guy will probably eventually be promoted to run the Rockville Center.
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bonnie said: ?

People post about issues, they don't post about having no issues.(Start new threads for other topics, if desired.)
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I disagree. I posted many times before ever mentioning some of the problems my car has had and I still have not posted about all of the problems. People (including me) love their Tesla's. I think this leads many to overlook smaller issues. An example can be found here -http://www.teslamotors.com/forum/forums/no-problems-list

That is a thread for people to post that have "no problems". However. last time I checked there were 15 posts in the thread that actually mentioned a problem (albeit minor in their eyes)! So these posters actually had a problem with the car but felt compelled to post that they didn't. I liken this to the original iPhone. It did some things so well compared to what came before it that most people overlooked its failings. (no app store, no copy/paste/ no 3G, no removeable battery, etc.). No doubt it was a popular phone and Apple changed the wireless phone game, but it still had problems. Some of the customers drank the kool-aid and couldn't possibly admit it wasn't absolutely perfect.
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I'm sure that's somewhat true - but I doubt it's in the same ratio. You're not going to get real data on a forum.
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Splunge said: ?

I disagree. I posted many times before ever mentioning some of the problems my car has had and I still have not posted about all of the problems. People (including me) love their Tesla's. I think this leads many to overlook smaller issues. An example can be found here -http://www.teslamotors.com/forum/forums/no-problems-list

That is a thread for people to post that have "no problems". However. last time I checked there were 15 posts in the thread that actually mentioned a problem (albeit minor in their eyes)! So these posters actually had a problem with the car but felt compelled to post that they didn't. I liken this to the original iPhone. It did some things so well compared to what came before it that most people overlooked its failings. (no app store, no copy/paste/ no 3G, no removeable battery, etc.). No doubt it was a popular phone and Apple changed the wireless phone game, but it still had problems. Some of the customers drank the kool-aid and couldn't possibly admit it wasn't absolutely perfect.
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Agreed. OP, while I don't agree with those calling you whiny or waving the usual fanboy flags, I do agree with some that say for the discount and how much they've fixed things so far, maybe its time to accept it or move on (this coming from someone who still has issues with their car).
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bonnie said: ?

You're not going to get real data on a forum.
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Well, I think owners telling their stories (pro or con) is real data.

Glad we can hear both sides if allowed.
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texex91 said: ?

Well, I think owners telling their stories (pro or con) is real data.

Glad we can hear both sides if allowed.
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If allowed? Obviously that's always allowed. Show me anywhere its ever been implied that its not allowed. ... but you knew what I meant. Conducting a poll on a forum wont give you meaningful data.
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Splunge said: ?

I disagree. I posted many times before ever mentioning some of the problems my car has had and I still have not posted about all of the problems. People (including me) love their Tesla's. I think this leads many to overlook smaller issues. An example can be found here -http://www.teslamotors.com/forum/forums/no-problems-list

That is a thread for people to post that have "no problems". However. last time I checked there were 15 posts in the thread that actually mentioned a problem (albeit minor in their eyes)! So these posters actually had a problem with the car but felt compelled to post that they didn't. I liken this to the original iPhone. It did some things so well compared to what came before it that most people overlooked its failings. (no app store, no copy/paste/ no 3G, no removeable battery, etc.). No doubt it was a popular phone and Apple changed the wireless phone game, but it still had problems. Some of the customers drank the kool-aid and couldn't possibly admit it wasn't absolutely perfect.
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I totally agree with you Splunge. These forums are extremely useful and full of valuable information. If this isn't the thread to post about issues related to delivery issues I'm not sure what is? I mean it's all related. Sure, the OP's incident is different as it was a loaner vehicle but what's clear is there are people getting new cars that are having issues as well.

People should be happy that these issues are being discussed so Tesla can improve not angry or bothered by the fact that people are mentioning them. Because longer term, even those of you that own stock if you bought it for the long-term then Tesla needs to improve these things. And I'm confident they will.
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Scott Ales said: ?

I guess that is your way of making the last statement and suggesting for me to not comment any more about Texas.

So I won't.

Enjoy your Model S.
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Nonsense. Even if he was suggesting that, ignore him. Keep contributing. Please.
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brianman said: ?

Nonsense. Even if he was suggesting that, ignore him. Keep contributing. Please.
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Chill bman I wasn't.

For the poster, I love how MN has the shop and service together--that is a cool thing in my book. In Texas everything is separate. Store in one location, shop in a completely diff location.
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texex91 said: ?

Chill bman I wasn't.
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I'm chill. I was just trying to make it clear that we value Scott's contribution even if you were, even though I didn't think you were anyway.
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OP here with an update. Tesla is shipping my local service center a newly manufactured lift-gate. They want to see if the alignment issues will be corrected with an entirely new unpainted lift-gate. If it fits properly, they said they will have the body shop spray it and put it on the car. I'm actually happy that Tesla is doing this. I think it shows their commitment to their clients and I am hopeful that this will be the final fix.
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OP here with a final update...I picked up my car on November 1st from the service center--3 months to the day I first dropped it off. The replacement lift gate didn't quite solve the alignment issue 100%. I had to come to terms with the fact that the first 1300 cars produced had some fit/alignment issues since they were hand assembled. I went all the way to the top to Jerome and to his credit, he made things right. I don't want to get into specifics but suffice to say that I am satisfied with the outcome.

I was worried that they would not stand by their product and they did. I also won't to mention that Jerome and Noe called/emailed me after hours and on the weekends in order to get this resolved. I have my car back and all is well.

Here's hoping Tesla stock continues to do well...
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Glad your car is finally back!
Curious, if you don't mind, what is you vin#? range is fine.
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1205

P85 ? VIN 01205 ? Grey Metallic ? Black Roof ? 19� Standard Wheels ? Grey Performance Leather Seats ? Lacewood D�cor ? CF Spoiler ? Twin Chargers ? Tech/UHF Sound Packages ? Smart Air Suspension ? Fog Lamps ? Alcantara Headliner ? Rear Facing Seats ? Premium Interior Lighting
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johnyoung1234 said: ?

1205
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Interesting. I thought that VIN was reserved for a marketing car.

After re-skimming the OP, aha!

johnyoung1234 said: ?

I bought a demo Model S
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Regarding my original statement, some might be asking "Why do you say that?"

I'll edit in a minute with a link for more context.

Update:

Here's a link to one of the more "conclusive" posts regarding that theory (from almost a year ago).
Decoding Tesla Model S VINs - Page 18

Also, of interest, from the same thread:

Thread Summary said: ?

5YJSA1DP6CFP01201 Get Amped @ Palo Alto, Blue
5YJSA1DP9CFP01208 Get Amped @ Palo Alto, Black
5YJSA1DPXCFP01203 Performance, Brown, Pano roof, test drive car for Washington Square Showroom (Portland, OR)
Click to expand...

So...why this all matters (other than just historical trivia) is that I find it totally expected (though annoying for the owner, of course) that these particular vehicles will likely have some of the same 'challenges' as NA Signatures (and maybe more due to undergoing some Get Amped events and such).
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teslamotorclub

Thứ Hai, 23 tháng 1, 2017

The longest service/repair ever...need advice part 1

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