Apr 7, 2013
lolachampcar My DS suggested I do a screen reboot to get favorites to show. When I did, I lost my Slacker ID and Password. I was already hooked so I just bought a subscription knowing I was going to do it anyway when the trial ran out.
What I have noticed is that Slacker would play any song I mentioned when I first got the car. Now it opens a radio station with the song's name when asked (just like it did before) but the song I was looking for may be 3, 5, 10 or more songs down the "radio playlist".
Are there any Slacker experts out there that can shed some light on this issue? Did I just get the wrong subscription or did Tesla have some fancy deal with Slacker?
Thanks,
Bill�
Apr 7, 2013
dsm363 That's how slacker works I believe. It starts with the song you ask for then picks songs that it thinks you will like based on that song choice.
Digital music service Slacker uses DJs to pick songs - Los Angeles Times�
Apr 7, 2013
lolachampcar I get the "radio station" idea. The thing I've been scratching my head about is that, when I got the car from Tesla, the song I asked for then selected from the pop up list was the very first song that played. Basically, you ask for it and you get it. Now I ask for it, select it from the pop up list (just like before) and the song I am looking for may be ten songs down the play list. I just keep hitting skip till I find it. It really kills the neat Slacker demo feature where you just ask for any song.....�
Apr 7, 2013
dsm363 I wonder if it has to do with the difference between a regular slacker account and the one you obtain from Tesla. Not sure.�
Apr 7, 2013
ModelS8794 Slacker is only on a trial? Bummer, I though I had it for good with the tech package. When can I expect to lose access?�
Apr 7, 2013
dave Selecting a specific song is a Slacker Premium feature. Did you get the premium account?�
Apr 7, 2013
lolachampcar just checked
Slacker Premium $9.99 a month... Perhaps I need to contact Slacker to see if I am doing something wrong.�
Apr 7, 2013
dsm363 Didn't someone post something before about the premium slacker accounts purchased through Slacker not working on the Model S the same they do on other devices?�
Apr 7, 2013
scriptacus They do work differently, but no one knows why.
Premium accounts on the Model S fail to play the requested song frequently, unless you're using a Tesla account. Try the same song on the desktop or Android or iOS and it will play just fine.
Example to test: "Listen to The Pretender by Foo Fighters"
It'll play fine with a Tesla account, but will fail in Model S only with a personal premium account.�
Apr 8, 2013
lolachampcar Thanks... I'm not crazy. I'll ask slacker.�
Apr 9, 2013
PattyChuck This is also happening to my Slacker radio, but I'm still on the demo Tesla account. It seems to only happen some of the time, not all of the time.�
Apr 9, 2013
SigGuy I'm the one who's been banging the gong about this issue whenever it pops up. Slacker in the Tesla behaves as a standard account whether you use the Tesla provided trial (which is Standard by design) but also if you use your own Premium paid account. NO premium feature will work. One of the Premium features is additional songs that can be played on demand. In other words, some songs can be accessed directly through a premium account (anywhere but in the Tesla) but not through a Standard account. So if you have a Premium account, you might be able to access a song directly on your smartphone but not be able to access that same song using the same account in your Tesla. This is somewhat lame in my opinion, especially when Elon touted this feature publicly to the press and either didn't mention or doesn't understand that the feature is hobbled. I have written to George B about this issue (after trying to explain it to many other people at Tesla who seemed to not understand the issue) but never received any response. I'd like to believe this will be solved, but certainly won't be until they're aware and I'm not so sure that they are.�
Apr 9, 2013
William13 SigGuy, I think they may not understand the issue well because different cars are working differently. My car will do the advertised: slacker search, type in "electric car" and a pick list appears from which I choose They Might Be Giants. The car then plays the selected song once then repeats it every 5-15 songs. If I speak: "Play Electric Car," the slacker( lower case pun intended) pops up the words "electric car." a pick list usually ensues, though not always. If I choose They Might Be Giants, similar genre songs play with the requested song popping up 5-15 songs later.�
Apr 9, 2013
scriptacus This is completely wrong. Based on testing I just did on my own premium account in my car 5 minutes ago:
Slacker Premium features (as listed @ https://store.slacker.com/store/Subscriptions.do)
No Ads - Yes. Ads were ever played
Unlimited Song Skips - Yes. No limit to skips was encountered
Mobile Station Caching - ???
ABC News - Did not test
ESPN Radio - Did not test
Complete Song Lyrics - N/A
Play Songs On Demand - Yes, but does not work as well as teslamotors.com Model S accounts
Play Albums On Demand - Yes
Play Single Artist Stations - Yes. Cannot save in the car, but you can listen to the ones you have created elsewhere or search for new ones on the fly (e.g. Doing "Listen to Foo Fighters", then selecting "Foo Fighters" under the "Artist" heading from the search results will play a Foo Fighters only station)
Cache Albums & Playlists - ???
Create Playlists - Yes. Cannot create in the car, but you can listen to the ones you have created elsewhere
So in reality, nearly all premium features work on Model S. The one oddity I encountered had to do with favoriting at single artists station. Single Artist "San Cisco" worked fine, playing only tracks from that band. After setting it as a favorite and switching back to it, it would only play a single track from them ("Awkward"). Going into my "Recent Searches" in Slacker and listening again from their played all tracks again.�
Apr 9, 2013
Jason S I ended up getting Slacker Premium then attaching it to the car. The car doesn't have the full interface you get with web browser or iPhone app. Need to log out / log in to get custom channels and playlists to show up. Play album and the display is also a bit odd when using Premium on the car interface.
Slacker also doesn't have full licenses on all songs. Some you can't just call up. Those songs also can't be done on the play by album and playlist features too.�
Apr 10, 2013
SigGuy Scriptacus, I don't want to get into an argument but what I said is not completely wrong. If you take a look at Slacker's subscription page that you linked to you will see that most every feature you named is in fact a PLUS feature. Yes, Premium features include Plus features but I assumed it was easily understood that when I said Premium features don't work I meant features that are exclusively Premium. C'mon now. The Slacker chart does say that playing songs on demand is a premium feature but I could always do that for some songs with Plus. And I challenge anyone who has a Premium account to pick 10 random songs and call them up via iOS or web. Then go into the Tesla and try calling up those same songs. There will be a difference.
And as for those exclusively premium features like playing an album on demand... I invite you to check again. It may SAY it's playing an album but can you get it to actually play any album from beginning to end? That's how Premium works outside of the Tesla. I understand that experiences vary in terms of what percentage of songs aren't accessible in the car-- but I believe everyone is basically getting Plus service for their Premium price when listening in the car. I invite anyone on this forum to check that and if anyone can get their Tesla to play an album, rewind, play an artist (and nothing but that artist)-- or any other exclusively premium feature, I'll accept that I'm wrong about this. Put another way, see if the Premium experience you can enjoy on your smartphone or via the web is equaled by what you can enjoy in the car.�
Apr 10, 2013
gregincal
But you said it behaves as a standard account, which is what scriptacus is saying is wrong. The provided Tesla account does behave as a Plus account. There is a huge difference between a standard account and a plus account.�
Apr 10, 2013
William13 I think we all agree that The Tesla Slacker Radio is a Slacker. It should be improved.
I think the play any song feature is "advertising" lingo but close enough to correct.�
Apr 10, 2013
SigGuy I used the word "standard" and not "plus" I apologize- I'm not sure what a Standard account is (the term doesn't exist on Slacker's site but I could see it would easily be interpreted as "unpaid") but I certainly meant to differentiate between "Plus" and "Premium". My point still stands however. Premium features don't work in a Tesla using a Premium account, only Plus ones do.
@Willian13-- my qualm isn't with how the play any song feature works in general. If that's all there is, then so be it. My qualm is with the fact that it works differently (worse) than using the same account on a different device. That's the part that I don't get. I agree, it should be improved and clearly it can be.�
Apr 10, 2013
scriptacus 5 of the 11 features listed are Premium only features. 4 of those appear to work correctly on Model S, and the other one doesn't seem applicable.
I mentioned this as well, it's a real issue. I would almost go as far as to say it's really the only issue.
I tested it specifically. "Listen to In Your Honor by Foo Fighters" followed by repeated track skips will only play songs from "In Your Honor" by "Foo Fighters".
I'm don't want to argue with you either, but if you're going to "bang the gong" about an issue and say things that are simply not true ("Slacker in the Tesla behaves as a standard account...", "NO premium feature will work.") I'm going to call you out.�
Apr 10, 2013
SigGuy "Call me out" all you want. The Tesla does not allow Premium features. If you don't believe that-- explain why there is no difference between what you get with the account that comes with the car (A Plus account according to all including Tesla) and what you get with your own Premium account.
Why is there a difference between that you can access on your smartphone or web vs what you can access in the car using the exact same account?
As for your facts-- 4 out of the 5 Premium features work in the Tesla-- absolutely false. As for your saying all features work except one and that one doesn't apply and then acknowledging one "real issue"-- I don't follow.
I'll leave it up to every owner who cares to check on the facts for themselves. You'll need a Premium account to do so but with that, it's easy to check.
Until people (especially at Tesla but starting with owners) acknowledge there's an issue, it's not going to be fixed.�
Apr 10, 2013
scriptacus There is a difference... I know this because I made the effort to test it extensively. Just for you I even made a video so you can stop being misinformed.
1) Try "Listen to In Your Honor by Foo Fighters" on both account types and select the album from the search results. The Tesla account will play a random selection of Foo Fighters like music, including some Foo Fighters tracks. The Premium account will play the only songs from the album.
2) Try "Listen to Foo Fighters" on about account types and select the artist from the search results. The Tesla account will play a random selection of Foo Fighters like artists, including some Foo Fighters tracks. The Premium account will play only songs from Foo Fighters.
3) Make a Playlist on slacker.com and access it in Model S. The playlist will play as expected, including being able to start at the song of your choosing.
The Tesla account works better than a Premium account with Song on Demand. Premium accounts on the Model S do not perform as well as the Tesla accounts or the Android/iOS/Desktop versions of the same Premium account. That is the one "real issue".
A major point of forums like this is for owners to help each other out. I went and did specific testing to verify these facts, but for some reason that's not good enough for you. Instead you say that the things I verified are "absolutely false" and then ask all other owners to go try it themselves (when you clearly have not). Enjoy the video.
https://dl.dropboxusercontent.com/u/27585/IMG_0832.MOV (156 megs)
0:00 - Showing my own premium account logged in
0:09 - Playing a Custom Playlist (created on slacker.com), starting at the song of my choice
0:18 - Skipping through showing the other songs in the Custom Playlist playing
0:28-0:51 - Selecting my "Muse" Single Artist playlist and repeatedly skipping, showing nothing but "Muse" (and a 3 second "this is slacker radio" blurb) playing
1:08 - Selecting "Coldplay" to listen to in Single Artist mode, initiated via voice search
1:10-1:28 - Repeated skipping (8 tracks) showing nothing but "Coldplay" playing
1:43 - Selecting "In Your Honor" by "Foo Fighters" to listen to in Album on Demand mode, initiated via voice search
1:48-2:03 - Repeated skipping showing nothing but tracks from "In Your Honor" playing�
Apr 10, 2013
SigGuy Well my snarky friend, some of what you say appears to be correct. The album feature definitely partially works now. Still plays out of order and you can't rewind or play a song that you accidentally forwarded through (as you can on iPhone) but you can now play an album so I'll concede that I was wrong and there are SOME Premium features that work. However, to the main point that Premium is hobbled in song selection-- try playing Why Georgia by John Mayer or Slither by Velvet Revolver. Neither song can be called up directly in the car but both can be on iPhone Slacker. Tell me how many songs you want me to find that fall into this category and I'll find 'em. I'd film it for you to return the favor but have no way to film my iPhone.
So although you are correct (and I was wrong) that there are SOME Premium features that work in the car, the direct song search that Elon touted is hobbled for no discernible reason. Rewind is non-existent other than apparently on Playlists. Songs can only be played once (don't know how long they are banned once they've been played). Overall, having used Premium at home since December and having the Tesla the same amount of time, the Tesla Slacker experience is greatly diminished. Unlike in the home, I don't feel I can listen to whatever I want, whenever I want.�
Apr 11, 2013
unclfuzzy I was curious about the original Tesla entered account being better than a Premium account after reading this thread, so I emailed to ask for the original account information so I could compare. In the response:
"Slacker Premium is currently not support in Model S as we originally designed the app for Radio Plus. We hope to update the Slacker app in a future software update."
I don't have access to Slacker here, but I don't remember a subscription level called Radio Plus when I signed up for premium. Granted it was months ago and I'm a scatterbrain. Maybe it's an account type they specifically offer to device manufacturers?�
Apr 11, 2013
lightly I too upgraded to a Slacker premium account and am unhappy with the functionality. Does anyone know if we can log back into the Tesla account? Will Tesla give us the ID & Password?�
Apr 12, 2013
scriptacus To log back in with your Tesla account:
1) Log out
2) Close the window (maybe optional)
3) Tap the T logo at the top of the screen and wait a few seconds
When you go back to the Slacker app config screen the Tesla credentials should be entered and you can hit "Log in"�
Apr 19, 2013
v12 to 12v I just updated to 4.4 and I am now having trouble with the "Any Song" call up feature a majority of the time. It worked great after my last update.
I don't know if this is associated with the update or not. Anyone else experience this or is it just me?�
Apr 19, 2013
Aussie I am still surprised about the temporary nature of some of those services. As far as I am concerned I can't see anything in the communication that I would a) ever have to pay for mobile connectivity and b) Slacker service. Until I have looked here I had never heard about this.�
Apr 19, 2013
gregincal In the owners manual it says:
- If your Model S is equipped with the Connectivity package, internet radioservices (such as Slacker and TuneIn) have been set up for you and canbe selected using Media Player.
It's just that up to now they haven't released details of the connectivity package.�
Apr 20, 2013
Aussie
But this states that my car is equipped (!) with the connectivity package which for me clearly means that it already has it as this feature, not something I will need to subscribe to. Everything which was shown to me as a feature of the car I expect to still be there in the future without having to pay a monthly subscription. Unless they specifically mentioned it, like Sirius Radio for which I was told need to pay for.�
Apr 26, 2013
StephenM So much for any song, any time
The first month, I could play anything on Slacker radio and when looking in my favorites, I could select this same song again anytime in the future to hear it again.
Starting from yesterday, I can't play the song I'm requesting anymore. It will just play the next song in that song's "radio" list. I've tried re-searching these songs and it just picks up where it left off on the list and I can't hear the original song again. Ever.
Anyone else getting this problem?�
Apr 26, 2013
AnOutsider similar issue? Slacker Any Song only worked in the beginning�
Apr 26, 2013
StephenM My Slacker radio is also no longer working the way it used to for the first 5 weeks of ownership
I can't get it to play the song I search. It just keeps playing other songs. What the heck gives?!�
Apr 26, 2013
jweinstein I just experienced this for the first time, as well.�
Apr 26, 2013
StephenM I had to read through the bitch fight that ensued, but yes, it seems like the same problem. Still no solutions were found with that thread though. I loved showing off the "any song (almost), any time" feature of my car, and sadly now it's just a radio station with no commercials. Not happy.�
Apr 26, 2013
SigGuy Ha, I think I just got called a bitch. 'eh, so be it.
I'll still update you that I have since had confirmation from Tesla that the car indeed does NOT offer Slacker Premium features including an expanded list of songs that are available on demand (even if pay for a Premium account). They say that they hope to upgrade that capability in the future. If you care about this lack of functionality (again, including a significant increase in the songs you can call up directly), you might let Tesla know as customer feedback is part of how they prioritize.�
Apr 26, 2013
dflye Even though I've been working in the tech field for 25 years, I must be from an older, less web-dependent generation when it comes to listening to music in the car.
While I prefer having my music collection of a few thousand albums always availably locally via USB without any skips, delays or pauses, I can certainly see the appeal of being able to search for (in theory) any track and have it streamed to your car.
Haven't tried it with any real esoteric music (thinking that searching for "Miss Mercury" from "Harm Farm" wouldn't find a match, at least it is out of the bounds of the iTunes store), but the main problem I've had when searching for some random song using the audio commands; after it plays the one track I requested, not sure how it selects what track to play next, but I'd much rather be dropped into an album oriented playlist from where the searched track was originally from.�
Apr 27, 2013
ModelS8794 I hit my 3 month window and my slacker started behaving differently as well. I suspect but cannot confirm that slacker is reverting to some basic features for non paying subscriptions. Once i input my own login/pwd for my new premium subscription, I found all the features returned to normal (plus some extra stuff too).�
Apr 27, 2013
pb32 Having the same issues also
Only had the car for about 5 weeks also and noticed it yesterday. It's not working as well as before, specifically on-demand song selection. Contacted Ownership Experience and they had me rebooting the screens, resetting the slacker account, and even telling me to let the car sit overnight and not use it and see if that works. It didn't.
I also installed 4.4 about a week ago, but it did work for about a week, so I'm thinking it's not because of the SW upgrade, but maybe Tesla's deal with Slacker ended.�
Apr 27, 2013
JerryNycom Wait, so if you ask to play a song now in your MS it doesn't anymore, or never did? It changed when? After the 3 month trial?�
Apr 27, 2013
sp4rk I'm not following. As usual.
When does Slacker stop working?
I'm on 4.4, had car for 2 1/2 months and it still works for me. Or are we on different pages?
Just like I heard complaints that fog lights stopped working but they work find for me in 4.4�
Apr 27, 2013
jomo25 So let me ask these questions, as I can't clearly ascertain the answers from the previous posts:
If I do sign up for a Premium Slacker subscription (the $10/mo option), and set the MS to use my account,
- What features of the premium will work in the car, which won't?
- Will playlists be accessible in any way?
- Will I be able to do unlimited skips?
- Will stations I create on the PC/Mac be available in the MS and vice versa?
- Will "any song" work like it should? (Even if I have to select from a list on the screen)
Thanks. I pay $10 a month to Spotify as it is. I can easily switch to Slacker if the answer to all or at least most of the above are positive.�
Apr 27, 2013
gregincal I don't have a premium account, I don't want a premium account, I don't care about premium accounts. This thread is talking about how the Tesla provided account works and has zero to do with your issue.�
Apr 27, 2013
StephenM LOL, sorry SigGuy. I wasn't trying to say you two were bitches at all, just that a brouhaha ensued and it was a bit unpleasant to have to read through it. But there was information in there so it's all good.
Can't we all just get along? :biggrin:
@sp4rk: I was in the same boat as you, driving along getting everything that came with the car from day one just smiling and driving, and suddenly, it doesn't work the way it used to anymore. If there's some thing in the agreements that say "trial period" or "for a limited time only" it wouldn't have bothered me at all, but losing it suddenly with no real solution to get it working the way it was before is frustrating. If you use Slacker radio to search specific songs you want to hear frequently, I would say get ready for it to suddenly stop working for you sometime in the near future too.
@dflye: I think I had the same frame of mind as you before I actually used Slacker on the fly. What happens is that I entertain often (go out), and having the ability to play songs of my passengers preference has been extremely fun and gratifying for everyone involved. I'm 42 but have always hung out with the 20's crowd since all of my peers of the same age have grown up (married with kids, don't go out much anymore) and I get exposure to the playlists they want to hear. I often find I like it and go back to the recently played list and play them.�
Apr 27, 2013
FlasherZ This has to do with licensing.
I have a station called "Life is a Highway Radio". When I hit it -- EVERY TIME -- Life is a Highway will play first. In fact, even if Life is a Highway is playing when I shut the car off, when I come back and restart it, it will finish up and then will play it AGAIN.
The same goes for a station based on Bon Jovi/Jennifer Nettles "Who Says You Can't Go Home", and Steve Miller's "Jet Airliner".
However, no matter how much I want it to deliver the song first, it will not do so for "We Like to Party" and "Thrift Shop", among others. In the case of "Thrift Shop" I have to hit FF 20 times or more. Even the Slacker app on my phone won't call it up right away, and gives a licensing error message accordingly.
(Yes, I have a very varied music list.)
�
Apr 27, 2013
JerryNycom So this JUST started happening with Slacker, NOT our Model S?�
Apr 29, 2013
DJ Frustration Back to the original topic, I've confirmed that "So much for any song, any time" is accurate. Spoke to Ownership who provided my Slacker ID and pwd. Logged into Slacker site and noticed I have Slacker Radio Plus until 5/29/13. Slacker Radio Plus does NOT include the "Play Songs on Demand" feature (Slacker Premium does). Can't seem to find any documentation from Tesla that we had Slacker Premium (or even that we had any sort of trial of Slacker) so I wonder if something changed recently.
Seriously, Elon shouldn't have shown off this feature to Bloomberg and talked it up so much as he did in this video without clarifying that it was temporary or on a trial basis.
My 4 y.o. daughter thoroughly enjoyed making song requests and singing along to her favorites. Elon touted this feature on TV and us owners got used to it. Someone dropped the ball here by not emphasizing the temporary aspect of this feature to Model S owners.
If you feel the same way, I suggest you contact Ownership at 877-798-3752 x4. If enough people point this out, I wonder if something will be done.�
Apr 29, 2013
scriptacus Can you upgrade the tesla account yourself?�
Apr 29, 2013
PeterK So much for any song, any time
Mine stopped playing the actual requested song over the weekend. This is very annoying, particularly after Elon touted it on CNBC. My kids loved it and it was great for demoing the car.
Just called OE but landed in voicemail...�
Apr 29, 2013
NigelM Thanks. Threads merged.�
Apr 29, 2013
FlasherZ This happens with Slacker on my cellphone as well. In fact, my cellphone gives me a cryptic "license" message before it goes to an alternate song.
Note - it DOES work for some artists, presumably where Slacker has big license contracts. Those three I mentioned still reliably play the right song, every single time. But others do not.�
Apr 30, 2013
DJ Frustration Something changed with Slacker. Period. Tesla needs to know about this and raise some hell with Slacker. Elon touted this feature as one of the neat tech features of the car. Now Slacker just went and made him a liar. We all should be calling into the Ownership team to express our displeasure at having this feature disappear.
Spoke to Ownership. They are aware of the issue via numerous reports from other Model S owners. They suspect it may be something that changed with the Slacker Radio Plus subscriptions. Didn't get the warm and fuzzy that it would be fixed any time soon though since it was on the Slacker side and not Tesla. Opened a case and hope to hear back on the eventual solution.
Suggest others do the same...�
Apr 30, 2013
joshuaeven Has anyone had any luck reaching out to Slacker?�
Apr 30, 2013
Kipernicus I sent an email to [email�protected]�
Apr 30, 2013
SigGuy The Tesla always had Slacker Plus and was not compatible with Premium. This was confirmed for me both by Slacker and by Tesla. The greater oddity is that it ever played any songs on demand as this is not a feature of Plus. It's like Tesla had some weird hybrid Slacker functionality-- Better than Plus but not nearly Premium. Having a premium account didn't make it any better. It almost sounds like Slacker woke up that they were giving too much to the Tesla/Plus accounts and turned it off. I have a premium account plugged into the car and I still have that hybrid functionality-- I can play some songs on demand as always. But still lacking most Premium functions. So the Tesla/Slacker experience needs to go forward (Premium functionality is what Elon has displayed and bragged about going all the way back to the Freemont event in October of '11) but instead it has gone backwards. Tesla, by their reaction, doesn't seem to consider this to be much of an issue.�
Apr 30, 2013
FlasherZ ...or Slacker just realized its licenses didn't allow for Tesla's advertised functionality at their rates.�
Apr 30, 2013
AnOutsider Just hit this roadblock today myself. Pulled up a song and got the "station". The song I wanted was about 7 in. Sad panda.�
Apr 30, 2013
Arnold Panz My kids used to love this feature. They do NOT enjoy me fast forwarding through 30 songs on the station before hitting the actual song (and its not the safest way for me to drive!). Hope this gets fixed soon.�
Apr 30, 2013
spatterso911 So that's what the heck happened! I tried this the other night while demoing the car...Needless to say...egg on my face as the wrong song played, despite my prior embellishments. Thanks for bringing this issue to the forefront. We need some kind of resolution on Slacker. Too much confusion in the air, even at the highest levels within Tesla!�
Apr 30, 2013
Todd Burch Discovered this yesterday for me as well...so my song-on-demand functionality has gone bye-bye too.
They giveth, then taketh away!�
Apr 30, 2013
huntjo Totally happened to me the other day, as well. I had to backtrack and say, uh well most of the time it works, lets try a different song. followed by: ok well lets just pick a category.
I think my guest was still suitably impressed and is strongly leaning toward getting her own MS, but I was wondering why it wouldn't go straight to a song anymore.
I guess I understand if its a licensing thing, but what a tease...�
Apr 30, 2013
jackstesl Gone
Sounds like this feature pretty much is gone for everyone! This is disappointing and needs to be addressed!�
Apr 30, 2013
FlasherZ I dropped a note to Tesla and filed a case with Slacker today.�
May 1, 2013
StephenM I caved and got the premium subscription today. It still works slightly differently than the way it did with the version that came with the car originally. All these little fees are gonna kill me. Can't wait to see how much they'll charge for 3G :crying:�
May 1, 2013
PeterK Update: called OE again and complained to the guy, then a few hours later got a call back from my voicemail and complained to him as well. Both were aware of something but didn't seem to be taking it very seriously - a Slacker issue. I made it very clear that it a) was promoted by Elon on CNBC, and b) it is a bad ownership experience and takes away from the "wow" factor when demoing the car.�
May 1, 2013
DJ Frustration Good for you PeterK. We should all take 2 minutes and call the OE # to report this problem. (877) 798-3752 x4.�
May 1, 2013
DJ Frustration Confirmed: Slacker Problem with Song On Demand for Model S Owners
Just heard back from the Tesla Ownership rep. regarding the issue I raised about the loss of the Song on Demand feature for Slacker. Tesla had escalated to Slacker and got confirmation that an error occurred on Slacker's servers affecting Model S Owners with Slacker Radio Plus subscriptions (basically everyone with a Model S that hasn't had their Slacker trial expire). Slacker committed to issue a fix by late this week and that the Song on Demand feature should be back in operation by next week. There was some vagueness on Slacker's part as to whether it will be operational by beginning of next week or whether it would be by Wednesday 5/8.
Anyhow, kudos for those like minded folks on the forums who brought this to the attention of Tesla and Slacker.
Hopefully we can report that it is back up and running next week.�
May 1, 2013
DJ Frustration Since this issue was finally confirmed by Tesla, I started a new thread. Confirmed: Slacker Problem with Song On Demand for Model S Owners�
May 1, 2013
KenEE (repost)
Tesla just called me back and said they were in contact with Slacker and Slacker says they are working on fix to restore the previous on-demand behavior.
Still going to keep my Premium account though. It's working well and I already have a very nice playlist put together.
Ken�
May 1, 2013
FlasherZ Good to hear - perhaps this can be merged with the original thread.
EDIT: Another response from Tesla:
�
May 1, 2013
zeron From the man himself: https://twitter.com/elonmusk/status/329634523744718848�
May 1, 2013
jomo25 Nice. And yes he is 'the man', isn't he?�
May 2, 2013
JerryNycom Absolutely!�
May 2, 2013
NigelM Thanks. Threads merged and title updated to reflect that the issue has been resolved.�
May 2, 2013
jomo25 I saw that coming. Mods gotta keep themselves busy�
May 3, 2013
DJ Frustration Can anyone confirm whether this has truly been resolved or whether a date has been identified when they think it will be resolved? Did we put the [Resolved] tag up too early?�
May 3, 2013
joshuaeven anyone else think this has something to do with Musk's tweet scheduled for today?�
May 3, 2013
AnOutsider That's a good theory, especially since it was mentioned this was supposed to be "fixed" today. The "problem" could stem from the level of service (from slacker) we owners have. So perhaps upping the ante means giving everyone full premium access to slacker and keeping it live for another X months.�
May 3, 2013
deonb No, not been resolved yet. Just tried 3 songs that I knew for a fact was available instantly before, but weren't available after the bug:
* Metallica - Enter Sandman
* Madonna - Die Another Day
* Aerosmith - Pink
All of them still got pulled up, but 30 songs or so down the line. So it's not like they were removed either. They just don't show up first, so I'd call that a repro of the bug.�
May 3, 2013
The Fury Not resolved yet. Still seems to having problems.�
May 3, 2013
joshuaeven <sad trombone>�
May 3, 2013
AnOutsider I've updated the title to be a bit more accurate at this point.�
May 5, 2013
Jeeps17 I tried several song demands this morning, and every single one worked as they did when I took delivery of my car.
It seems Slacker fixed the issue on their end.
�
May 5, 2013
Arnold Panz It worked yesterday for me, but not today. I wonder if its requesting the same song over and over? My son always wants Gentleman by Psy (which voice control hears as "Gentleman by Side"), and it worked yesterday, but not today the three times he asked for it. Clearly the issue hasn't been fully resolved. Slacker obviously doesn't have a lot of 5 year olds on staff!�
May 5, 2013
FlasherZ I observed the same... HOWEVER...
if Slacker had a problem with your specific songs before, it will still have them, and it's due to licensing. For example, try to bring up "Thrift Shop" by Macklemore. It'll take about 15-25 songs typically before it starts. When you use the Slacker app on the phone, you'll get an error message on that station, referring to a license limitation.�
May 5, 2013
scriptacus I noticed another unfortunate Slacker feature that seems broken today. When logged into my premium account my custom playlists are blank. They used to work just fine.�
May 6, 2013
Banahogg Seems to have started working again for me this morning (3 for 3 so far).�
May 6, 2013
Arnold Panz I'm becoming more convinced that this is related to how many times you ask for a song. Any time I ask for a "new" song (i.e., one I haven't asked for before) it pulls it right up. But, when it's one of my kids' songs (i.e., they've asked for it multiple times in the past) it doesn't bring the song right up. It's like it goes to my History tab and pulls up Call Me Maybe Radio (or whatever song they wanted) and continues where it left off the last time we pulled it up.�
May 6, 2013
jomo25 Very possible. As I noticed that when I tried the feature what it does is sets up an on-the-fly '[requested song] station' which has the sang requested as the first song played. Them it'll continue to play other 'similar' songs on that new station. So calling it back up agai may just resume that station, not ith the original song, but with another 'similar' song...�
May 6, 2013
FlasherZ It appears to be a function of that plus another factor - perhaps song demand across Slacker.
I can repeatedly ask for "classic" songs (like "Jet Airliner" by Steve Miller Band, or "Life is a Highway" by Rascal Flatts) and it will come up nearly every time (95%). Asking for a new song, even the first time, seems to be a shot in the dark.�
May 6, 2013
JerryNycom I logged out of my "Plus" account and logged back in with my Tesla account, and tried to play "New York, New York" by Sinatra...worked perfectly on the Tesla account. Than I logged back into my PLUS account and it DID NOT play NY, NY. Very strange as to what songs can play and on what account. Also the playlist on my PLUS account did not play on the TESLA account. I am using the PLUS account since I paid for a month and will see how it goes before I renew and hopefully Tesla and Slacker figure this all out.�
May 6, 2013
Arnold Panz I can pull up somewhat obscure songs almost at will (I called up Seasons of Love from Rent this morning without a problem), and at the start of the weekend Gentleman by Psy (my 5 year old's favorite song) came up fine the first time we asked for it. Every other time he was in the car (and there were several over the weekend), it didn't work. Assuming he's not in my car this week, I'm sure he'll ask again this weekend, and if it comes up again, then I'm going with the "recent history" theory, which is that you can call a song up once, but not over and over again, at least not in a short time window (within a couple of days).�
May 6, 2013
Banahogg Interesting. My test earlier was with my separate plus account (can't set the "no explicitl lyrics" bit through the Model S UI) and all on stations that I'd previously generated, though I hadn't played them in a while.�
May 6, 2013
epley Call or email ownership and they will give you your password for slacker. It sounds like Tesla paid for a few months for most. I have a signature and have a year-long subscription to Slacker Plus. I would pay the difference to upgrade, but I'll wait until they support it on the Model S.
It seems like most of the frustrations are born out of the Plus subscription expiring and not realizing it.
I'd love to be able to replay a song, or to play albums. Hope they update the app soon!
�
May 6, 2013
SigGuy Boy I wish there was a way to have a sticky on this subject as the information and guessing swirls in all directions. I know I've done a lot of complaining but also attempting to clarify so we can all be on the same page and Tesla can address the problems. I feel very sure that there are two distinct problems.
1) The Tesla is mostly not compatible with premium accounts and so premium functions are mostly not available even if you are using your own Premium account that you've paid for. One feature of a Premium account is an increased # of songs that can be called up directly above and beyond the provided Plus accounts that Tesla gives as a trial. (Normal Plus accounts, according to Slacker, should not call up any songs directly but the Tesla accounts do making them some unknown Plus+ type). Another feature of premium is the ability to call up songs repeatedly. The Tesla/Slacker trial account limits how many times you can play a song-- I'm not sure of how long that limit is but seems to vary by song and can be up to many days long.
2) The problem that spawned this particular thread is that a week or so ago, the trial accounts stopped offering up ANY songs directly for many people. However, Premium accounts continued to behave in that Plus+ fashion; allowing some songs to be called up but not the full set that could be called up on other devices.
So... when one says "I called up this song yesterday but it doesn't work today" that's the limiter on the Slacker account-- it's there by design. If you have a Premium account, it's there but NOT by design.
What I (and perhaps you) would like to see Tesla do:
1) Restore the trial accounts to the functionality that they had before (apparently they're working on that)
2) Make it clear what that account is and does and what Slacker features it's supposed to include
3) Make the car compatible with Slacker premium so if we choose to pay for it we can have all Slacker premium features including the enlarged pool of songs to play directly and including the ability to play a song as often as we'd like.
Hope this helps to focus the discussion in a way that will lead to Tesla doing the above!�
May 8, 2013
KenEE Not sure how the Plus accounts work, but I can play any song available in my MS as many times as I like using Play Lists from my Premium account. And as far as I can tell I can play any song on demand that is allowed by licensing. ( using voice command "Play X by Y" or simply "Play X" )
I've started using my Slacker Premium account at work too and have built up a very nice Favorites Playlist. Just logout/login in the car and its updated. Close enough for now...�
May 8, 2013
JerryNycom Anyone else still having issues?�
May 8, 2013
jomo25 If yo update a playlist on your PC/Mac/phone, how do you get the Slacker interface in the car to see the updates other than log out and back in? I added 5 songs to a playlist 2days ago but the MS still doesn't show those songs in the playlist.
Also, the interface needs to have a 'cache' mode like the phone interface for offline playing ideally...�
May 8, 2013
KenEE I was going to try rebooting to see if that would update without logging out/in. (anyone try this?) Logging out/in wouldn't be a big deal, but when you logout it erases your username and you have to retype....�
May 8, 2013
jomo25 Right, very annoying...I haven't tried a reboot. I haven't done a reboot yet. I haven't needed to do a reboot, knock on wood.�
May 8, 2013
ModelS8794 If you are running slacker in your car and at the same time open up slacker on your iPhone, the car will log itself out (at the end of the current song i believe) without losing the username/pwd. If you then choose a new song on the car audio, it will log back in and should be updated with your new playlists etc.�
May 8, 2013
jomo25 What an odd workaround. But if it works...�
May 8, 2013
Todd Burch For the record, the "play the song I want right now" feature seems to be working correctly again. I can confirm songs that were once coming up immediately stopped for a brief while, and in the last few days they're popping back up and playing directly after a search again.�
May 11, 2013
kcveins Still not working for me, but I'm not complaining - it is working >3 months (4 days over :smile
edit: I mean the Slacker is working, but the "play the song I want now" feature is not...�
May 12, 2013
aviators99 Mine is no longer working. I imagine it stopped at 4 months, as I'm now 4 months and 8 days and I didn't try it for the last 8 days. I'm happy to pay for a subscription if it would make it work again, but it doesn't look like that will help according to this thread?�
Nov 22, 2013
SteveH My play a song on request worked until this week. (5.8 change?) The other frustrating change that seemed to start at the same time was that I now get warning messages when I'm logged in on my PC and the car at the same time. Previously, it would just let me Slacker Premium account work fine from both places.
:crying:�
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