May 22, 2013
Hometheatremaven Attached is a pdf from Tesla that shows the different services performed annually (years 1-5) under the annual service contract, whether pre-paid or not.
I hope it provides information that helps you decide whether to buy the pre-paid service plan or not.
EDIT: Tesla has asked me to remove this pdf since it is no longer accurate. While I believe this pdf should remain to show what the Annual Checklist was at one time, I have been informed that this list is no longer accurate. To find out what is currently included in your Model S Annual Checklist, please check with your Tesla Service Center.�
May 22, 2013
AnOutsider MY heat is sometimes a little funky smelling. I think perhaps that cabin filter should be a year 1 thing as well. For $600, I think most of that should be an every year thing (except stuff like the transmission fluids)�
May 22, 2013
ChrisPDX Wow, that is one short list! I'm glad I didn't purchase the agreement. I'll probably bring it in after 4 years primarily to get the cooling system flushed (unless it becomes well documented process that I can handle myself). The other thing that really sticks out is the receiver/drier (evac and recharge AC) every other year. I've never heard of the receiver/drier being replaced in any AC system unless the system is somehow compromised and the internals exposed to the atmosphere. Being a sealed system, you just have to make sure there's enough refrigerant and only replace parts as they fail.
I'm also a big fan of replacing the cabin air filters about every year. Just need to figure out where that sucker is and I'll probably buy a bunch of them to stock up and replace as needed.
�
May 22, 2013
ImperialG ...that's it?!�
May 22, 2013
Hometheatremaven I was debating whether to purchase the pre-paid service plan or not. So I called Tesla ownership experience and they emailed me the attached pdf outlining the items covered in the annual checkups each year.
I decided not to purchase the pre-paid service plan because I drive about 6k miles a year and live in San Diego. I think I'll take it in every other year for the $600 annual service.�
May 22, 2013
NigelM Open the frunk and remove the center plastic cover (where the fuses are) and IIRC you'll need to remove the one on the right (passenger) side of the car also. Imagine looking somewhere around what should be just behind/above the glove compartment and you'll see a slot cover about 6-8" long and 2" high (this is all from memory when I saw a smashed up car so forgive me if the measurements are not exact and my car is in for its 12k service right now). Remove that cover (2 screws I think) and the cabin filter just slides out; I recall it being about the size of a large paperback book.
Hopefully you'll be able to find it from that description.�
May 22, 2013
mknox I had a look at my cabin air filter when I had the plastic cover off to check my fuses. I should have measured it. I wonder if it is the same size as some other make/model of car so that one could find it at a local auto parts store.�
May 22, 2013
EarlyAdopter I just went to measure. Takes all of 2 minutes to get at it. Here are the dimensions and markings:
9 5/8" x 6 1/8" x 1 3/16" (24.5 cm x 15.5 cm x 3 cm)
Made in Poland 2217003
1007479-00-A_00
On a whim I did a search on "Mercedes S cabin air filter" and came upon this which looks an awful lot like the Model S filter. I can't find dimensions so I can't say if it's a match.
NPN� W0133-1839854 - Mercedes S Class 2012-2013 Activated Charcoal ACC Cabin Filter
�
May 23, 2013
mknox I was looking for a cabin air filter for my '07 Pontiac Vibe, and ended up with one for an '07 Toyota Matrix. These two cars are twins and came out of the same factory (interestingly, the former NUMMI Plant that is now Tesla's). Guess what...the Toyota and Pontiac filters are NOT the same. I have no idea why this would be the case since my "Pontiac" has Toyota labels all over just about every internal component. It would be interesting if the Tesla and Mercedes filters were the same, but you would really have to get precise measurements to be sure.�
May 24, 2013
RNG
It was my understanding that they inspect all the electrical's and clean each and every electrical connection. These tend to oxidize which can lead to a bad connection.
RNG�
May 24, 2013
kevincwelch Yeah. Have to say I was a little disappointed to see such a short list of items that they check and replace if needed.
I am also one of those who might break 6k this year and was hoping it wouldn't have been such a financial loss for me...
Sent via Tapatalk.�
May 24, 2013
riceuguy Wow...it's almost all visual inspections?!�
May 25, 2013
TitaniumOverload Another way to look at it is that this is a good thing. Not a lot of parts need servicing. Or do you want to go back to the ICE model of thousands of breakable parts and gallons of drip-able fluids. Whether the service is worth the money may be another whole issue. Remember though, you pay for expertise and experience, not necessarily time or effort. Sure it is a short list and mostly visual, but do you know what you are looking for? I don't, and I'm not risking my new 80+grand car to save a couple hundred bucks.�
May 25, 2013
AnOutsider I know my own personal feeling on it is still linked to the fact that, until there was outcry, this was mandatory. As you said, it's far less complicated than an ICE -- yet we were REQUIRED to pay them an amount greater than the yearly maintenance cost of similar ICEs to "look it over" yearly. For the longest time, it wasn't even clear what they were actually doing (see the various vagueries from TM employees), and now that it's finally out, I'm glad they made the decision not to make it mandatory or the backlash may have been greater.�
Oct 2, 2013
Cal1 Exactly what do they do on the annual maintenance visits
I'm trying to figure out what they actually do for $600. How long does it take, do they give you a loaner. Exactly what are they doing? Do they rotate tires, change the wiper blades, replace anything? So far it seems like this is a very secret deal. My local service center displays a hourly rate of $125. At $600 for the maintenance charge this looks like a 4-5 hour job. I thought this was a low maintenance vehicle. Brake pads and rotors are going to last a long time and even on a high performance vehicle, not replaced annually. Coolant on a ICE is not an annually replaced item. I don't claim to be an expert on our cars but I doubt the temps on the battery get as high as engine temps, especially in the summer.
I typically do most if not all of the maintenance on our vehicles, especially after the warranty runs out. What will I be able to do? I understand the old days of replacing points and condensers are gone but there must be somethings I can do. Perhaps this is all software updates that take a long time to install and test to make sure everything took. I don't know, I'm stretching to justify buying the extended maintenance plan. It feels like your warranty is out if anyone else touches the car. NOT going to be a good selling feature long term once the masses get the word. NO ONE wants to be tied to the dealer. This will be a big deal on the lower priced car expected in the future. Our experiences will be heavily referenced by both Tesla and their competitors.
I'm not complaining but want to understand what my $ is going for.
P85 Washington
Cal�
Oct 2, 2013
mknox I bought the package literally hours before Elon said it was no longer compulsory to maintain the warranty. Mine is going in on the 18th for it's first "annual" along with a list of issues that I've been saving up.
Initially they said it was the only way to get "software and hardware updates" done to the car, so what I'd like to know is whether all of the folks who've been posting about repair visits that include a lot of TSB work and other "upgrades" like the front defroster have the maintenance package or not. If not, I'm a little ticked that people are getting for "free" what I pay $600 a pop for. The only real work they do (other than this TSB stuff) is rotating the tires and changing the wiper blades.�
Oct 2, 2013
clea Not sure even about the last bit as I am told by one at my service center that even rotating the tires is out because I plan on buying the Hakka R2s for winter tires. I am trying to get a clarification on this as I have also paid for the package and it states that tire rotation is in the plan and there is nothing in the documentation of the package that states that the tire rotation (implying the winter wheel swap) is exempted because of having non-OEM tires.�
Oct 2, 2013
ntam I just had my annual inspection done (I pre-paid) at the Burlingame Service Center. They were supposed to have my car for two days and at the time that I dropped off my car which was a Thursday, there was no loaner available and so I had to drive a Chrysler 200. When I went to pick up my car on Friday, they told me that during the inspection, they noticed that my motor had excessive vibration at high speed and recommended that I should have it replaced. Apparently, it was not an urgent issue because I can pick a later date to have it done. So I asked if they have a loaner available and to my surprise, they said yes. The loaner was a blue P85+ with pano roof and child seat (which I don't have on my P85). So I got to experience the P85+ for two days while they replaced my motor. They did not itemize the things they did in the annual inspection but I think it was totally worth it.�
Oct 2, 2013
mknox IMHO they're gonna half to to back down on this. If you've paid $600 per visit for "maintenance" and the only appreciable thing they do in the maintenance plan is rotate tires, then it shouldn't matter who you bought the tires from. Of course, it would be different for someone who doesn't have the maintenance plan. Then I could see them only providing rotations to customers who bought tires from them. This is how most tire dealers operate (i.e. they'll rotate tires you bought from them for free, but not tires you got someplace else).�
Oct 2, 2013
Cal1 Excellent info and exactly what we need to know. But I think more will come to light when we have more experiences shared. So what if I don't participate? I thought all of the updates were going to be done through 3G. Obviously hardware stuff can't be done this way. If you don't take the maintenance plan, will Telsa issue a call informing me that there is a hardware update that needs me to bring in my car? Will I get a loaner (like I do at Lexus, BMW) even if I haven't bought the plan?
This company is so new to the automotive world. This is both a blessing and nightmare. There are things they don't understand that is common practice with everyone else. Perhaps that is incorrect, they may be overwhelmed with setting everything up. In any case I do have the patience to work with them and keeping that in mind will make things easier. For instance EVERY other Lexus, Audi service center has a detailed list of required maintenance items and a list of what they do at each service e.g. 10k 20 etc. I see nothing for us.�
Oct 2, 2013
captain_zap The annual service checklist is posted on another thread here: http://www.teslamotorsclub.com/showthread.php/17061-Model-S-Annual-Service-Checklist�
Oct 2, 2013
clea That is my opinion too and it seems they agree as they have answered my questioning on this by
�
Oct 2, 2013
mknox Excellent.�
Oct 2, 2013
liuping That list is great, thanks!
Interesting that it does not mention wheel alignment. That is specifically listed in the service agreement that comes up from the purchase page: https://www.teslamotors.com/sites/default/files/blog_attachments/na_tesla_service_plan_agreement_ot.pdf
Of course they also say, "subject to change by Tesla at any time and without notice, in its sole discretion" but that is a pretty important thing to remove, and leaves pretty much just tire rotation and inspection for $600.�
Oct 2, 2013
Cal1 OMG they are basically charging $600 for a coolant change! The rest of these things are normal dealer filler items and don't require anything special (or even need to be done to maintain warranty). This is a heavy vehicle but proper selection on their initial design should have used brakes that last longer than a year.
I'll really be interested in monitoring my pads and rotors to see wear.
Wonder what is so hard about the coolant change. The old days of simply turning a stop cock or removing the lower hose on the radiator are gone but $600, really?�
Oct 2, 2013
AmpedRealtor Service bulletins are applied to all vehicles covered under the warranty, it makes no difference if you have the service plan. The only purpose in purchasing the service plan was to get a discount of $125 on each annual visit. Otherwise you can pay $600 at the door and get the same service. The primary benefit of the annual service (whether pre-paid or not) is the vehicle inspection. If you feel confident that you can spot a problem with the battery enclosure, coolant lines, rear undercarriage as well as the drive unit by inspecting your own vehicle, then you don't need the service. Those of us who would rather err on the side of caution by having our vehicles pro-actively inspected, including all of the EV components that few of us know anything about find value in the annual service.�
Oct 2, 2013
mknox I absolutely agree with this (I pre-paid for 8 years) BUT I was originally told that ONLY folks who had the annual inspections done would be eligible for "hardware and software" upgrades. There was even quite a debate at the time over whether or not Tesla would push out new firmware features to you if you weren't on the Plan. This wasn't my only reason for signing up, but it did make the $600 / visit a little more palatable.�
Oct 2, 2013
yobigd20 I just had mine in for it's FIRST service at 23k miles. The work order was like 6 or 7 pages long of like 18 different items including lots of TSBs. So yeah, I think $600 is ok for it. If you had an ICE car and got synthentic oil changed every 3k miles it probably works out to be the same, minus the free software and hardware upgrades and awesome service that Tesla dishes out�
Oct 2, 2013
Zextraterrestrial I did the same thing.
i think it was almost already worth it-
At my 1 year service I got new rear seatbelt brackets new front disc brakes and pads + all of the Svc updates, new floor mats and a pretty good detailing. I refused a loaner ICE since all of the S loaners were out/being sold too fast. it took several days of actual working on it + they picked up and dropped off my car (with no ranger service or charge) 250 miles each way!�
Oct 2, 2013
mknox What I wonder, though is whether people who did not pre-pay (or pay at the door) for inspections are getting these updates, new floor mats etc. etc. just by showing up and asking? If so, I'm not feeling so good about having shelled out for 8 visits since when I purchased, I was told it was the only way to get these things.�
Oct 2, 2013
gaswalla The answer is yes. I do not have a service plan, was contacted for new 12v battery, mats, and service upgrades (windows, panoramic roof issues, etc) that were set up for early delivery cars from last year. Nice loaner too. Great company, my experience made me want to bring the car in eventually for inspection at my own cost.�
Oct 2, 2013
AmpedRealtor Phoenix service center set up a temporary facility for a few days in Tucson and applied service bulletins to as many Model S vehicles as they could in that area. Owners were notified and scheduled. This is all covered under the warranty and had nothing to do with the annual service plan. My vehicle went to service for a tire change, but came back with a new motor/inverter and a host of service bulletins applied while the car was in the shop. It was fully inspected and other issues that I wasn't aware of were found. I have not spent a dime on any service plan up to that point.
However, the fact that they found items that were not readily observable or symptomatically obvious to the driver made me pull the trigger on the pre-paid service plan. I decided after my first service experience to have the vehicle inspected annually, and if I'm going to do that I might as well get the discount by pre-paying. This is a complex vehicle. Nobody other than Tesla would have been able to diagnose the issues that they found, and the only reason they diagnosed those problems was because the car was there for something else. Well, if the car is running just fine and nothing breaks, then I would have no reason to take the car for service - meaning I could have a latent problem that is getting worse, but that I nor anyone else knows about. If I take the car in annually for service, then it will get a thorough inspection and problems addressed.
If I don't know what to look at or how to diagnose issues with a 100% EV, my car is running fine by all accounts and I have no reason to take it to service for a warranty issue, then how would I know that something could potentially be wrong unless someone inspects the systems?�
Oct 2, 2013
mknox Interesting. As far as I know, they've done nothing like this in Toronto. I was told I'd be called about the defroster retrofit and my missing visor mirrors, but that never happened. I have about two pages of issues I'm asking them to look at when my car goes in, and a number of them are well known (steering "snap" sound, air leak around the little triangle glass on the door etc.). The only two I consider "major" are the alignment / freeway "wobble" and the increasingly irritating drivetrain drone noise. The rest are just minor niggles like binding rear seat belts (hardly have anyone in the back), tail light condensation and so forth.
I'm not sorry that I bought the pre-paid inspection plan, but have to admit to being a little put out by the earlier claims from Tesla that the only way you'd get any future updates was if you pre-paid or paid at the door for inspections. I think inspections are worth doing on a car this complex, but I seriously question $600 based on the checklist that has been posted elsewhere. As you say, any problems they find are warranty and not related to the inspection fee anyway.�
Oct 2, 2013
Cal1 Ok so I'm pretty anal on $ (cheap). After cooling down I remembered researching an aston martin vanquish one year. I found that the front brake pads alone were $800 and they needed replacement every 2-3kmiles. Very heavy vehicle. This was from the parts and service depts in Broomfield CO. I just called my local Kuni BMW to ask about maintenance plans and brake parts. I referenced a 750i. The finance guy says basic warranty and maintenance is covered by your initial purchase for 4 yrs. Their contract is for an additional 2 years. It was $2500. Covers parts and service. Only thing it doesn't cover is tires. Amazingly expensive for brake jobs on these fine vehicles. Brake parts on a typical 750 is over $1300 for front and rear rotors and pads. And they need them done much more frequently than your average Kia. This doesn't include labor. I guess the cost for our cars is much more acceptable than I initial thought and I will be buying the plan. Being a research fiend can be both a blessing and a curse (at least until I figure it out). I track an NSX (not very well mind you) and the annual maintenance costs are almost nothing (unless I hit something or toast my brakes). No used to having to pay maintenance to anyone for anything.
Ok, you can all go back to your desks!�
Oct 2, 2013
jerry33 There's also the unlimited Ranger visits.�
Oct 2, 2013
brianman Point of clarification:
You get to choose (a) cheaper annual inspections ("bulk pack of 4") or (b) unlimited ranger visits ("pay for 4 annuals, but not discounted"). Not both.�
Oct 3, 2013
Mayhemm Yes. You effectively get a discount if you buy a "inspection-only" plan and pay more for "unlimited ranger" plans due to the added value of ranger service. I thought this was both logical and obvious.
Not sure why it needed clarification.�
Oct 3, 2013
mknox I live about 4 miles from the Toronto Service Center, so didn't go for the Ranger option... just bought 8 years of inspections (figuring I'll get 4 years out of it because I hit the mileage limit about every 6 months).
Question: Do you get the Valet Service without the Ranger option? I don't really care being so close to the SC but am curious.�
Oct 3, 2013
Forty Creek So if you could do it all over again at today's pricing, would which Service Plan would you choose?
A) None (pay as you go)
B) 4-Year Plan
C) 4-Year +4 Year Extension
IMHO, the need for Ranger service would be dictated by an owner's distance from their Tesla Service Center (for most people).�
Oct 3, 2013
mnx I think I'd do the 4+4 again, although I wouldn't bother buying ranger service this time. I have no idea why I bought it when they'll come pick my car up free of charge.
�
Oct 3, 2013
gg_got_a_tesla Folks, we've had other threads that discussed all the permutations and combinations of service plans, the "Extended Service Agreement" etc. Can we please keep this thread to what folks actually got done during an annual service visit?
Yobigd, any chance you can scan and post this work order (with your personal info redacted, of course)? Thanks!�
Oct 3, 2013
brianman It wasn't clear Jerry's post, IMO, which is why I quoted his post in my reply.�
Oct 4, 2013
Forty Creek Thanks mnx. I am leaning in that direction as well and have 23 days left to decide. Tough call.�
Oct 4, 2013
mknox I would go for the 4-year plan (not with the 4-year extension that I also bought). I don't need Ranger Service being so close to the SC.
I originally bought the 4+4 plan because I was told it was compulsory to have the inspection every year or 12,500 miles and I drive about twice that distance annually. I needed the 4+4 just to get 4 years out of it.
Now with it being "optional" from a warranty coverage viewpoint, I would just take it in once a year regardless of mileage.�
Oct 9, 2013
Blathering1 You should get valet service without the service agreement.. according to Elon Musk's April announcement "Creating the World�s Best Service and Warranty Program":
Valet Service
Your time is valuable and should not be spent driving to or waiting at our service centers. Tesla is putting in place a valet service, so that your car is seamlessly picked up and replaced with a loaner and then returned as soon as we are done. There is no additional charge for this.
Can anyone without Ranger service confirm that they get valet service?�
Oct 9, 2013
ZBB FWIW, once you have the 4 year plan, you can add the +4 and/or Ranger options later. Avail through MyTesla...�
Oct 11, 2013
ACDriveMotor Is that true? I had never heard that before.�
Oct 11, 2013
johnmodels I too purchased my plan days before Elon came out and said you didn't need to. I then email/called Tesla and asked for my money back. They credited back my card a few days later. So far the best decision I've ever made. When I take my car in for a rattle or a TSB, I get the software updates and all TSB's many of you talk about that. I usually leave with a 7 page list of what they've done. No charge. My coolant doesn't get changed not do I think it needs to be, and my tires are not rotated but they are staggered so thats mostly a waste. I get them rotated for free at Americas Tire.�
Oct 11, 2013
JakeP Actually, I can confirm that you don't get Valet Service with Ranger service, if you are more than 50 miles from a Service Center. They will come service your car, but they will not bring you a loaner. I know this is completely contradictory to what is posted on the Tesla Service website and in Elon's April 2013 blog post, but this is a recent edict/directive issued to all Service Centers. I have it in writing (email) from the Columbus, OH service center, which is a fantastic team that has bent over backwards for me twice already with Ranger visits. They are not "allowed" to send loaners more than 50 miles from the SC.�
Oct 11, 2013
JakeP Here is what I was told by Tesla Service (with apologies to GG for straying off topic):
[Begin quote from email to me from Tesla Service Manager, who was extremely helpful and patient in explaining this to me]
" Good afternoon. My apologies for the delay in hopping into this thread. I do understand where you are coming from and want to jump in and help define Ranger Service, Valet and our Loaner program.
� Valet:
Offered in major metropolitan areas within 50 miles of the service center
� Ranger:
Offered anywhere in the USA and Canada to customers outside of 50 miles
� Loaner Cars:
� Offered in conjunction with valet in major metropolitan areas within 50 miles of the service center
� Offered when the customer drops off their car at Service"
[End Quote]
He went on to say that they would send me a loaner anyway on my first service to make up for any confusion on the policy (and the fact that the next closest SC said they would send me a loaner, before this edict was issued) and even possibly in the future if circumstances allowed.�
Oct 11, 2013
mknox I have mixed emotions on this one. I'm certainly glad that Tesla has stepped up and acknowledged that you shouldn't need "compulsory" inspections to maintain warranty, but I had kinda hoped for at least some little perk for sticking with it and keeping my 4+4 Plan in place. It appears that I'm getting absolutely nothing for the money that I paid in advance for this service. I'm taking my car in next week for it's first "Annual" along with 2 pages of issues I need addressed. From what you say, it appears I could have taken my car in for these issues without the Service Plan and still received all of the TSBs and perks that were supposed to come only with the Plan.�
Oct 11, 2013
JakeP I should add to my above posts that I, too, prepaid for the $2400 Anywhere service plan. And I second MKnox's sentiments.�
Oct 11, 2013
ACDriveMotor So I thought having Ranger service was useful if you were on a trip away from a SC. I also thought that Ranger service (even within 50 mi of an SC) meant you would get a Range at home or work rather than having to go to the SC.
Is the above saying that neither of my understandings are true?�
Oct 11, 2013
JakeP No I think both of your statements are correct. Those are benefits of the Ranger service...they come to you.
I was specifically commenting on the idea that if Rangers come and get your vehicle to take it back to an SC for service (as I had envisioned they would for annual service, particularly if I needed tired rotated or replaced, though my assumption may have been incorrect), they will not bring you a loaner, if you are >50 miles from an SC.�
Oct 11, 2013
mknox I didn't get the Ranger service, so maybe that perk would still be in place with the Plan if you got that option. On the other hand, you have to pay extra for Ranger service or can get it for $100 a pop, so maybe it isn't really a "perk".
I live just a few miles from the SC and have CAA/AAA for anywhere that I'd need a tow anyway.�
Oct 13, 2013
neroden If this is the new statement from Tesla Motors.... it's not cool, it doesn't match what they did before, and they should reverse it immediately. People who bought Ranger service did so because, y'know, they are a *long way from a service center*. Obviously, most Ranger work is done on-site, but if it needs to go to a service center... then Tesla ought to provide a loaner. For people many many miles from a service center, they should, anyway. Tesla's already sending up the flatbed!
Hopefully this will become an irrelevant question soon as more service centers are established, but right now I'm 215 miles from a Service Center -- and there are people who are even further, 300 miles or more. Are they seriously going to say "Go rent a gasoline car"? That is very poor, from a marketing POV.
- - - Updated - - -
Yeah. I'm feeling the same way, frankly. Hopefully Tesla will make that right by making it clear that they will do a substantially more comprehensive checkup than the one published so far during the (extremely expensive) annual service. Or by offering upgrades like the 2nd generation fog lights (rather than the 1st generation which I have) as an included feature of the service package -- remember when they said that the service package would include hardware upgrades?
Being where I am out in "Ranger land", Tesla isn't even going to rotate my tires. So what did I prepay for in the service package? Topping off the wiper fluid? I think I can do that for less than $2400.�
Oct 13, 2013
ipryor I am considering the 4+4 without ranger service (my house is 44 miles to the SC) because I drive about 25k miles every year and I want to make sure the car is in tip top condition. However, my one remaining question is something that I can't seem to find compared in the forum...what major work is different on the service plan that isn't covered under the normal warranty? Anything that is not working correctly on the car I would assume is covered under the first 4 years. So other than brake repairs and tire rotations and wiper blades...what am I paying for?
I am assuming that all of those visually inspected items on the list should be done anyway under warranty? Am I wrong?�
Oct 13, 2013
ZBB I purchased the 4-year service plan without ranger service. When I go to MyTesla, it lists that as "active" with the purchase date. The other 3 packages (4-year anywhere and both 4+4 plans) are still avai and just show the incremental cost to upgrade to them.
The extended warranty is also avail at full price...�
Oct 15, 2013
Blathering1 If you are >50 miles from the SC, and the vehicle has an issue that makes it not drivable, doesn't roadside assistance from the standard warranty come and pick up the car?
Perhaps the advantage to the Ranger service is that they bring a loaner for you?
That could be tough if they do not dispatch immediately and you are off the beaten track far from an SC.�
Oct 15, 2013
Vip @mknox, So how did your service visit go?�
Oct 15, 2013
ACDriveMotor So what is the bottom line? What do I get specifically for Ranger service? This is confusing.�
Oct 16, 2013
Mayhemm My understanding is that Ranger service will perform minor repairs on-site (replacing faulty door-handles, etc) whereas with roadside assistance you are limited to the more traditional services (refuel, battery jump, unlock doors, etc) which only allow you to be on your way (don't actually perform repairs).�
Oct 16, 2013
mknox Dropped it off last night after work and they said they may need it until Thursday. A little disappointed that the promised Model S loaner wasn't available to me and I'm driving a Ford Fusion for the next couple of days. The Fusion isn't a bad car, but I'll probably spend a month's worth of electricity on gasoline due to my long commute to work.�
Oct 16, 2013
JakeP Did they say the loaner wasn't available because it had been sold? That sounded like the reasoning behind their "keeping the loaners close to home" logic...the loaners are selling so fast they cannot keep them in stock, and need them nearby for a quick turnaround.�
Oct 16, 2013
mknox The rep actually started to say he thought "something was wrong with it", then cut himself off and walked in to the shop in the back. When he came back he simply said the car was unavailable until tomorrow and I could have an Enterprise rental. I couldn't come back the next day since I had to be at work an hour away from the SC at roughly the same time they open in the morning. I wasn't going to take time off work just for this (that's why I made specific arrangements to drop it off the night before). I did notice a black P85 with the hood open, nosecone off and charge cables going in. Not sure if that was the loaner or not.�
Mar 17, 2014
gg_got_a_tesla Didn't receive this checklist but, these were the service notes from my "annual" service visit at 14 months, 21,000 miles:
�
Mar 17, 2014
FlasherZ I find it rather humorous that the left wiper blade costs $29 and the right one costs only $21.50.�
Mar 17, 2014
mknox Different lengths. I've noticed this price discrepancy on all of my cars that have had different sized blades. They must price them by the inch or something.
- - - Updated - - -
I didn't get the alignment or the ride height adjustment at my annual service last fall....�
Mar 17, 2014
FlasherZ That was the most logical explanation, but still humorous nonetheless.�
Mar 17, 2014
Shumdit I wonder why the need to replace the receiver/ dryer on the AC system so frequently? I have owned dozens of cars and the only time you need to replace that is if the system is opened to the atmosphere (in other words a leak that let's all of the refrigerant out) or if the compressor comes apart and the metal particles cause a blockage. I really doubt this service item is necessary.�
Mar 18, 2014
yobigd20
neither did I. probably a good thing 4 me though. @42k miles now on original 19s... rackin up the miles ! treads still look great with even wear!�
Mar 18, 2014
gg_got_a_tesla Also, a note about the $600: I had not purchased the prepaid service plans but, I did get the ESA (aka extended warranty) for years 4-8.
For some reason, the software that the Service Advisors use doesn't show this distinction and my advisor initially listed a charge of $0 on my invoice with pay type "service plan"!
I informed the advisor of my eagerness to part with $600 and she thanked me for the honesty�
Mar 26, 2014
Hometheatremaven Tesla has asked me to remove my original pdf (see 1st post of this thread) since it is no longer accurate. While I believe this pdf should remain to show what the Annual Checklist was at one time, I have been informed that this list is no longer accurate. To find out what is currently included in your Model S Annual Checklist, please check with your Tesla Service Center.�
Mar 26, 2014
Hank42 Someone else asked if you could post it, perhaps you could PM if ou're not comfortable with a post?? I too am curious - I had 1 TSB at my yearly and only because I asked them to look into the funny noise made when steering...�
Apr 3, 2014
ThosEM Amazing how the bill comes out to $600.00!? 2.91 hours labor: yeah, right! That is so transparent. Do you think their system tracks to 36 seconds?
For that much $, it's good to see four wheel alignment included, as that didn't show up in the OPs checklist.
[] Has anyone tried to replace the key fob battery themselves? I wrecked a Honda key fob once trying to do that...
[] Has anyone been billed for the AC evac and recharge after two years? As someone said, that interval seems too short.
I'm approaching my 8000 km tire rotation, and will seek a local tire and alignment shop willing to work on the Tesla. I have never been inclined to take my cars to the dealer for routine maintenance; only if I have a warranty claim or my local shop defers to them (occasionally after having fouled things up). ;=)
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Apr 3, 2014
yobigd20 ride height calibration is interesting...are they manually changing something in the air suspension to "hard wire it" to a higher ride height? (I hope not).
Regarding key fob battery replacement, yes its very easy. Standard cheap battery type you can pick up at home depot. Key fob battery door opens easy too.
AFA tire rotation, I would keeping taking it back to Tesla. First it's free. Second, every time you bring the car in, even for simple tire rotation, they do a quick check and apply any TSBs as well as update you to the latest software. Can't get that at your local tire shop.�
Apr 3, 2014
ThosEM If tire rotation is free without the annual service plan, I would certainly do that. But otherwise, I may save the 120 km round trip, unless I have other issues. I suppose that could be an occasion for getting the titanium shield installed...
The SC has done a great job taking care of the few minor issues I've had (mirror retraction, pano roof creaking, voice recognition). But I'm interested to see how local shops will react to the Tesla. Our previous Lexus RX400hybrid was turned down by my local shop for a trailer hitch wiring installation, even though it had a plug interface ready to go on the harness. I guess maybe they thought it would have 400 V on it? Did it myself in an hour or two, it was so easy. ;=)
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Apr 3, 2014
JohnQ This is likely an artifact of their billing system. As you surmise, they simply picked the number of hours that would equate to $600. Wonder what they'll do for me on Monday since I recently purchased the service plan (just came available in CT).�
Apr 6, 2014
AWDtsla This doesn't have a service interval in any other car. It's only service as needed, and as needed is if the system is ever opened and exposed to air. Should effectively be a _lifetime_ system. Especially considering Tesla has a sealed compressor unlike almost every other car on the road that ends up slowly leaking refrigerant through it's seals.�
Apr 6, 2014
russman I have to purchase my service plan soon according to the dashboard and I'm still confused on what to do....�
Apr 6, 2014
gg_got_a_tesla Leave the gun. Take the cannoli.
...er...
Skip the service plans (that do give you a discount on each "annual" visit but lock you into using all 4 vouchers within a 4-year period). You can get the rather-minimal annual service done less frequently. I got my first one done at 14 months (for $600) but, plan to space them out even further going forward given what was actually done (no real battery checkup/report and that was disappointing). Get the ESA (extended warranty) for years 4-8 for sure; but, you can wait on this till the first 4 years are up (or if a price increase is in the offing).�
Apr 6, 2014
jerry33 - Want peace of mind that you don't have to cough up $600 annually? Yes: get service plan
- Want to make sure you will have Ranger visits--particularly on road trips? Yes: get service plan with Ranger service
- *Want the least cost? Yes, get service plan, without Ranger service
- Would rather pay as you go? No, don't get service plan
*Assumes you never need more than just annual maintenance or warranty work.�
Apr 6, 2014
green1 That seems to contradict what others are saying. Sounds like it is much cheaper to NOT get the service plan and do your "annual" service only every 1.5 to 2 years.
Tesla brags about how their vehicles require very little service, but they charge as if they require a lot. As the warranty doesn't depend on it, it seems quite reasonable to get it checked less often and save the money. That said, your other reasons are good. If you are going to be getting service done every year, or figure you'll need the ranger service, then there is certainly good peace of mind in having the plan.�
Apr 6, 2014
jerry33 The thought was that if you have the maintenance plan without Ranger service, you get a discount as you're going to be taking it in once a year anyway and you'll take your chances that the car won't require service on a road trip (unless it's a garage queen that you hardly ever drive, which doesn't match most owners' usage--most drive more than previously) .
As for what Tesla charges, I would have loved to pay $600/year instead of $4400/year for that POS VW TDI. Tesla sure didn't make any money on me when they flew the Ranger out to replace a failed charger.�
Apr 6, 2014
gg_got_a_tesla This is where I've to disagree with you, Jerry; this car shouldn't and doesn't need an annual visit.
I'm still of the opinion that if folks choose to prepay for the 4 or 8 service visits (thus getting a discount over the pay-as-you-go $600 per), let them use those vouchers whenever they want. Why lock them into the 4/8 year windows and practically compel them to use them on a 12-month basis?!�
Apr 6, 2014
jerry33 We can agree to disagree on this one. No biggie.
I'd agree with that if we're talking about cars with low annual mileage (less than 15K).�
Apr 6, 2014
huntjo I'm going to go in once a year at least just to get TSBs and the courtesy inspection, not mention hardware upgrades on pieces like the back appliqu� where condensation was getting in peoples taillights. If you are only going in every 2 years it probably would be cheaper pay as you go. But I'm high maintenance�
Apr 7, 2014
russman I thought Ranger visits were for people who lived far from service stations. Isn't Road Side assistance for road trips?
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Apr 7, 2014
jerry33 Roadside assistance is for things like flat tires or getting a tow. If there is a problem that needs to be fixed, it's Ranger time. I actually had this happen. Didn't need roadside assistance, but did need the Ranger.�
Apr 7, 2014
capt601 Isn't ranger service just $100 if you didn't get the service plan? For the rare chance I need ranger service and can't get AAA or tesla to tow it to a service center, I'd rather just save the money not buying the plan.�
Apr 7, 2014
huntjo And you are welcome to do so.�
Apr 8, 2014
Brass Guy I have no plan to bring my car in specifically for annual service. Warranty does not require it, I can change a wiper blade, I can rotate tires, I can change brake pads if I need to (not likely), no air suspension to calibrate... I have been in for a couple warranty issues and they apply any TSBs. I've always done my own oil changes, I still plan to maintain my car myself, and one of the selling points on the web site is the minimal maintenance.
Change a fob battery? Lots of things use CR2032 today so I keep some on hand, like for my chromatic tuner. You can get 20 of them for less than $6 (w/shipping).
I will not be doing my own 4 wheel alignment though. That seems to be the biggest thing on the list, but I don't think $600 worth.
Oh ya, the first tire rotation is complementary in case anybody did not know.�
Apr 8, 2014
mknox FYI, I did NOT get a tire rotation or an alignment at my first "annual" (I pre-paid for 8 of these too!). I got wiper blades and new fob batteries.�
Apr 8, 2014
jammerdjc Please call Tesla and not AAA. I had an issue and called Tesla. They do not use AAA. I spent some time talking with the driver and although some AAA people might be careful and have an idea of how to deal with the Tesla, most do not. There are only a few carriers that Tesla authorizes. The guy who picked up my car had special training/orientation and had straps for tying the car down that are custom for the Tesla. I would strongly recommend that you call Tesla and use their carrier.�
Apr 8, 2014
Brass Guy I did not pay for any kind of service. I had one complimentary tire rotation. I think recommended was 6000 miles, somebody can correct me if my memory fails. (WOM: write-only-memory)�
Apr 8, 2014
dsm363 I think it is 5,000 that Tesla recommends.�
Apr 8, 2014
russman At this point, we're talking about value and worth. Clearly a lot of people wonder if $600 a year is worth it. With the bulk pricing, is $475 worth it? Everyone keeps referring to the $600 price, but since we can buy in packs of 4, is $475 worth it to people?�
Apr 8, 2014
smsprague The service contract appears to be priced similar to an ICE vehicle. For example a Mercedes Benz CLS5550 (data from Mercedes USA website).
Mercedes CLS550
Years - 4
Milage - 40,000
Price - $1,899 (Negotiable)
Telsa Model S
Years - 4
Milage - 50,000
Price - $,1,900
I realize the mileage is higher on the Tesla, but the cost seems high for the Tesla based on Tesla claim of a low maintenance vehicle.�
Apr 8, 2014
jerry33 Yes, it's $100 per Ranger visit. With the prepaid plan it's unlimited Ranger visits.�
Apr 15, 2014
gg_got_a_tesla Great. I go 14 months on the original key fob battery with no issues. Then, service replaces the battery as part of the annual service and just a month later, this:
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Apr 15, 2014
Mayhemm Well, obviously your original battery was defective...:wink:
You're better of that me; mine's all RAM (Random-Access Memory)�
Apr 15, 2014
yobigd20
just as long as that pop up doesn't happen for the main battery pack....�
Apr 25, 2014
brianman This just in:
"In related news, Tesla's gigafactory will apparently also in-house production of CR2032 batteries because apparently their existing suppliers have quality problems with them."
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Apr 25, 2014
russman Have to make a decision to purchase my service plan in 25 days and still not sure what to do. At the discounted $475 rate is it still too much for an annual checkup?
I also am struggling with Warranty extension. I've already had 2 handles replaced and some poorly installed chrome trim under warranty from delivery. The car is at the shop for condensation in the taillights and pano roof that has wind noise after being closed. All of these have been $0 cost obviously because the car is new. I've purchased extended warranties for all my cars in the past, but none of them cost $4000 and required a deductible. I think the deductible throws a big wrench in the mix. I'm surprised more people aren't in an uproar over the deductible. At the original lower price, it made more sense, but now.... seems like a lot. I know the car is new technology so that concerns me. My friend who has an older Tesla is starting to get creaks and noise, possibly from the AC and the cloth trim around the door is starting to shred. Looks like the door seal has curled back and exposed the cloth edges.
I do think I'll put on more than 12k miles a year. I've read all the other threads about it and it bothers me that there's still so much uncertainty.
Still love the car, just don't want a big bill later.�
Apr 25, 2014
Brass Guy Is it still too much? You have to decide for yourself. It's still too much for me. But then again, I'm pretty handy with a bottle of washer fluid!:smile:
I'm also a little concerned about the long-run. I may bite the bullet and get the extended warranty. (extended service? whatever they call it.) I still have over 30k miles to go before I have to decide. I was not aware of a deductible, I thought I read all of that too. Plus I may need to decide sooner, in case there's another price increase. Decisions...�
Apr 25, 2014
gpetti Maybe it's based on a time rather than actual strength detection, e.g. It comes up after 15 months. Maybe the service reps should have reset it.�
Oct 23, 2014
Kandiru Renata Swiss made only, all my watches and car keys benefit from them.�
Oct 24, 2014
kevincwelch Unless I am mistaken, the agreement specifies a $200 deductible. That seems pretty reasonable to me if my screen fails after 5 years... Or my air suspension... Or my inverter... Or my motor... Or something electrical that requires taking the car apart.
If it's volume knob that falls off at 6y, we'll then I'll just pay for that.�
Oct 24, 2014
green1 You'd just pay for the whole touch screen falling off?�
Oct 24, 2014
breser He probably means the left roller on the steering wheel.�
Oct 26, 2014
MsElectric I personally think the $200 deductible is excessive and a bit ridiculous. Our Mercedes extended warranty cost less and comes with a $0 deductible. It adds insult to injury having to pony up $200 each time something has to get fixed under the $4,000 warranty you paid for considering most likely something failed because it was not built properly to begin with.�
Nov 27, 2014
Ticobird gg's got the same thoughts I have concerning the cost and frequency of a service visit as well as the extended warranty being a separate can of worms to consider. While the extended warranty is expensive it could well be worth it considering the unknown of what broken parts might cost.�
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