Apr 30, 2016
Keith I'm curious about other owners' experiences with Tesla so far with fixing door alignment issues as well as trim alignment and front windows alignment. I'm still waiting for the service center to set an appointment for my car, they are "waiting for a part to come in" and have "no indication" on delivery times for that part. So until then, I'm hoping some of you guys in the forum can help set some expectations for me as far as those pesky alignment issues go. Any thoughts? Anyone had any luck getting a well aligned Model X?
My big problem areas are:
For what it's worth, the passenger side appears to be much better aligned, not perfect, but not enough out of alignment for me to complain. Different employee on the production line?
- Driver side window appears to be too far forward, not touching the entire seal and causing wind noise and "whistling" on the freeway.
- Driver's side upper door frame too high, not aligned with the driver's side FWD.
- Driver's side door sticking out in the area above the door button.
- Driver's side rear quarter window chrome doesn't seem to fit in it's space? A little too high and a little too forward, it is sticking past the frame. The SC techs said they would have to "cut out" the rear quarter window and replace it to fix it since there is no way to re-align it. They made it sound like it would be really difficult, almost like they wanted me to just accept it the way it is.
- Driver's side FWD wheel well sticking out from the rest of the wheel well.
�
Apr 30, 2016
GSP Judging by the experience of other Tesla owners, Tesla will work hard to fix your issues. It probably will take a while to get parts and time to do the work, but they will keep at it until you are satisfied.
GSP�
Apr 30, 2016
X Fan Lease or purchase? In either case, I would insist on getting highway noise solved.
Other cosmetic items matter to me if bought, less so if Tesla�s.....�
Apr 30, 2016
Xenoilphobe They squared all mine away. The chrome trim around the door was an issue.�
Apr 30, 2016
Keith I purchased mine. So yeah, I would like the alignment and chrome issues to be fixed.
The tech at the SC just kept saying things like "it's very complicated" in regards to the FWD alignment, and even mentioned "setting expectations" of what is possible to fix.So that's why I'm asking in this thread.
�
Apr 30, 2016
X Fan Understand...it probably would assist in feedback if folks could see the pictures (FWIW: tech may suggest it�s complicated but c�mon that�s their job to fix).�
Apr 30, 2016
Ryan MF Keith, curious when did you take delivery?�
Apr 30, 2016
Keith March 31st with a March 27th manufacturing date... I will reply later with some photos so you guys can see the issues in some more detail.�
Apr 30, 2016
Sony SS-M7 We got ours on 3/31 too. We have an alignment issue with one of the FWD also.
It closes fine, but you can tell it sits high and the chrome trim doesn't align well and the door itself isn't flush/level with the rest of the roof. We noticed this when we picked up the car and they created a due bill there. Took the car in to have it inspected a couple of weeks later, and I have an appt on 5/25 to get it taken care of. We'll see what kind of job they do and how well it aligns afterwards, but they said it's likely to be a full day job.�
Apr 30, 2016
Keith 5/25? I wonder if all the service centers are getting overloaded between doing the detailing on new MXs and dealing with current MX issues.�
Apr 30, 2016
ModelXBoy I have exactly same problem on both driver and passenger windows with seals having gap with the window. Causing large wind noise. I usually roll window all the way down and all the way up again. Repeat this process sometimes the noise disappears. I still don't know any perment fix on those unless all seals around windows are replaced.�
Apr 30, 2016
aesculus The biggest problem I have, if you even want to call it that, is that the rear of the passenger FWD is perhaps 3 mm to low. I suspect if they even tried to fix it they would tweak it somewhere else so I think I will just let it pass as a 'character flaw'. Plus it might be better for the seals to settle in for a number of months before I judge exactly how the doors fit long term.�
May 1, 2016
satoshi I'd suspect they'd just total it instead�
May 1, 2016
Mark Z Photos would help, or compare with another Model X. In regard to the small rear window on the sides, the chrome on the top edge does have more space between the chrome and hatch. It doesn't look right, but it is normal. That is why comparing with other Model X vehicles will help.
Post a photo of the problem area if another Model X cannot be seen locally. The "Upload a File" button during the editing of these posts is the easiest way to attach a photo. I resize my photos to a smaller image before uploading and/or use the thumbnail choice after uploading.�
May 1, 2016
Keith Thanks Mark, I'm actually desperate to compare with other Model Xs in my area. I wonder if we could form some sort of meet up so that we could compare problems and issues and try to figure out what is an issue and what is just design. Any owners in the Portland area interested in a meet-up?
A side note: I've tried googling "Meet Model Xs in your area" and it never goes well�
May 1, 2016
Mark Z You have an owner's group in your area: PDX Tesla (Portland, Oregon) | Tesla Motors Club
Join the group and enjoy meeting up with the Portland enthusiasts.
The service centers that are delivery locations can be a source of viewing new Tesla vehicles from the outside. This was important in the early days when seeing paint colors and/or wheel types made ordering easier. While new vehicles are usually restricted from viewing, I would imagine if what you are experiencing is found on other Model X, that the management of the service center would allow you to view another Model X to help explain what can be normal and what isn't right.
If you have a detailer in your area that specializes in paint correction and/or wraps for Tesla vehicles, they can provide feedback. My detailer was able to determine what was wrong with my early teenage VIN Model X when there were no other vehicles to compare with. Detailers who work on new Tesla cars frequently monitor the quality differences, since they see what the factory is doing wrong. My concern of the leather creasing was laid to rest when the detailer said that all fine leathers did that. In regard to my clear coat defects, the detailer wet sanded the new Model X to allow for flawless wrapping of the hood.
I will repeat what others have mentioned. At delivery, it is most critical to check for defects that could be blamed on you later. Scratches and blemishes are what you really want to look for and call to their attention before driving home. Alignment of trim and parts while important, can and should be addressed even if it gets out of alignment later. Make up a "punch list" with photos. Try to compare with other Model X or show us the photos for our feedback. If it isn't right, Tesla Motors should make it right and always has (most of the time) in my situation.
The process can be frustrating but the results are worth the effort. Document what you need done and give the Service Center the list of items you know need to be corrected. New problems will occur later, so be ready to update the list as needed.�
May 1, 2016
aesculus Take a look at this picture of the seal on the front of the door windows where it meets the small fixed pane. Note the gasket is underneath the moveable window until the last inch or so. Does yours look like this too? When I got my car the seal was under the glass on the last inch and the middle part was on top of the glass. I carefully raised the window poking and guiding the glass and seal until they were as depicted in the picture. After a few days they 'learned' this position and now all is good. The drivers door was wrong but the passenger door was always correct. This is how I discovered the error.
�
May 1, 2016
ModelXBoy I don't have the rubber piece covering the glass. Here is my pic. My wind noise seems to come from the top where the glass meets the insert along the entire curve of the glass. My window joints all look ok, but having intermittent wind noise here and there.�
May 1, 2016
David99 I had some issues with my S in the beginning. Very small stuff. Door handles were a little deeper then others, chrome trim was a little off. They fixed it all instantly when I mentioned it.�
May 1, 2016
ModelXBoy That is good. The problem with the X is hard to pin points all the issues at the same time. You drive it, something needs to be fixed. You drive again, something needs to be fixed. You start to learn which issues are worth taken in to SC and which issues to just live with it.�
May 1, 2016
K-MTG Do recent delivers also have this (wind) problem?
Any updated on your replacement X yet @ModelXBoy�
May 1, 2016
David99 That was the same with the S at the beginning. Lots of issues and some you don't catch right away and I had to get to Service many times. Some issues they could never fix, most were fixed, though. I kind of expected it and I can live with it because I want Tesla to succeed on a large scale. But I have to say after the experience with my Model S and all of it's small issues I did not place an order for the X and I'm still holding off until they get all the issues sorted out.�
May 1, 2016
ModelXBoy I don't know if recent Xs have wind issues or not. Replacement X is still under processing. Tesla will keep me informed on that. My current X is pretty bad shape just by looking at it. Beside wind problems, I found at least 6 misaligned silver panels, rubber stripes, couple poped plastics. If you look closely, the car looks like it's been put together by you and I. Absolutely no QC what's so ever. I am pretty disappointment with Tesla initial production launch of the X. I also compared to my wife's Macan which is rock solid, everything is straight and solid as a rock. I am not so in hurry to get the replacement. I want the replacement to be right, top notch quality. My X right now quality has been subpar and very easy to spot the quality problems, you don't even have to be OCD nor with magnifying glass to see. I still have hope and faith in Tesla to get my replacement X build right. Finger crossed.�
May 1, 2016
X Fan Agree re: Macan. My wife's Macan has been flawless for 13 months and was delivered perfectly.
Keeping fingers crossed that your new vehicle (and mine in two weeks) is delivered in much better shape....�
May 1, 2016
Drivin Tesla service will not stop until you are 100% satisfied.
They have a great reputation and will stop at nothing. Nothing.
Even Elon and some of the management team have gotten personally involved in the car inspections.
Just ask them.
They will make it right.�
May 1, 2016
commasign I have an X 90D, mid-1500's VIN delivered 3rd week of March. Only a few minor issues, though one is an eyesore and Tesla doesn't seem willing or able to fix on first ask at least:
1) Left front parking sensor malfunction - kept misregistering obstacles. Easily fixed.
2) Hood gaps misaligned. Easily fixed.
3) Spoiler slightly misaligned. Mostly fixed. Right side very slightly higher than the left in stowed position but I doubt anyone would ever notice.
4) Left falcon wing door misaligned. Chrome trim misaligned. The front sags slightly relative to the driver door and the rear is slightly elevated relative to the trunk and rear quarter panel. The service center said they can't adjust the falcon wing door as it would affect the seals and might result in water leaking or wind noise, but I've asked to escalate the matter. It's mainly the rear bottom that really catches the eye (3rd pic below).
(front top)
(rear top)
(rear bottom)
Aside from these, car is great. No wind noise. Nothing else misaligned or out of place, and I'm pretty OCD about these things (had my Model S P85D hood adjusted a half dozen times to look just right).�
May 1, 2016
ModelXBoy We got the exactly same problems. I have misaligned silver panels and doors are not even. My driver door also shakes sluggishly when close. My advise, don't look at the details or they will get into your head. As long as the car functions and performs as well as it should. We good.�
May 1, 2016
commasign If the misalignment were on the passenger side, I wouldn't have to keep staring at it every time I got in the car.�
May 1, 2016
KaiserSoze Here are a smattering of exterior issues I've found with my X. Service scheduled for tomorrow. I'll let you know how it goes.�
May 1, 2016
K-MTG Good luck, please ask about the sunshade
What is your VIN btw?�
May 2, 2016
Drivin Tesla has great service
They will make it right. 100 percent.
Sometimes you just need to escalate or be persistent since you may have caught someone on a bad day.�
May 2, 2016
SoccerMan94043 If Telsa had such great service:
A) You wouldn't have to escalate for such obvious deficiencies
B) Have the quality issues to begin with (those pictures are just unacceptable).�
May 2, 2016
Keith This is exactly the same kind of stuff that is wrong with my X. I couldn't believe that the car could be so fantastic in the engineering of so many complicated components, but be so utterly lacking in more simple areas like trim. I guess you have to chalk it up to an inexperienced, recently expanded workforce working on a new model in a newly furnished area of the factory. But still, basic QC should have caught these obvious issues...�
May 2, 2016
wiredmeyer Mine has been at the SC for a week for the seat belt being twisted and the driver door frame being too high. Will let you know what they say they can do.
�
May 2, 2016
KaiserSoze I'm 47xx.�
May 2, 2016
commasign For all those with door and chrome trim alignment issues please report back whether Tesla fixed or agreed to fix it versus "that's just normal, or we can't fix it". Thanks!�
May 2, 2016
Drivin PERFECT.
BRILLIANT!
I assume you meant to compose the picture that way!
Picture of obvious misalignment with the yellow traffic sign above it "DIP".
Take a bow!
Excellent work!�
May 2, 2016
Drivin I can't imagine any company would say "that's just normal". It wouldn't be normal for a 130k car...or even a 30k car.
More like it will be "we are kind of busy, can we fix this later?"�
May 2, 2016
systemcrashed This looks like more than a misalignment, almost like a malformed door.�
May 2, 2016
ModelXBoy Those misalignments are
It's not normal for normal production cars of other brands. It's definitely normal for model Xs. My car looks exactly like that and all the Xs I saw are also like that. Just different misalignments in different positions. Some are slightly better, some are pretty bad. I consider mine on the very bad group. Every Xs I saw have misalignments, I have seen at least over 30 Xs due to the frequent trips I made to SC over past almost two months. My suggest is to ignore them. Very hard to fix due to the complex of the door and frames might be involved also. I know it sounds painful to hear to ignore an obvious issue when it's so visible, but just be logic here, how can SC fix all the misalignments when almost every part of car including Windows, silver panels, rubber striped, and doors are all misaligned or slightly off? Unless they strip the whole car apart. The best bet is have SC fix as many of them as possible and live with the rest. Also do not forget by adjusting those cosmetic eye sores might cause other unforeseeable problems later. Just keep this in mind. The less you care, the better you feel about the car. Model X is by far the best, most technological advanced car in the world right now as long as all parts are functional, not necessarily the best fit and finished car. Hopefully the newer ones out will be better in term of fit and finish.�
May 2, 2016
K-MTG This makes me kind of worried about my X�
May 2, 2016
commasign Those first few founders edition cars didn't have misalignments. Isn't it bait and switch if folks ordered the car based on what they saw at the unveiling, only to get something in a different condition?
Or... The bigger problem for me is I don't think it's fair for them to refuse to fix misalignments detected after delivery while they agree to fix misalignments identified at delivery and noted on the due bill as some folks did. That's basically punishing those of us who were trusting enough to assume that the minor cosmetic issues could be and would be fixed.�
May 2, 2016
ModelXBoy Don't worry. As long as the doors are good. Everything else does not matter. Lol.
I love the X. I know how messed up my X is and I still love driving, sitting and enjoy every min of the car. No doublt about it. Be confident. Your X will be built better in quality. At least better than mine, which doesn't really make a statement. Lol�
May 2, 2016
Mark Z I have noticed a few newer X with parts not as well aligned as my old teenage Signature VIN. While I have had plenty of seat and seal issues, the exterior alignment was very good in the early days perhaps with a slower assembly process where extra time may have helped with extra care in fitting parts.
The seals on the newer X are installed with a higher quality fit that I do not have. That is very good to see and the exterior alignment can vary, so don't get concerned until you see your vehicle. Compare anything that doesn't seem right with other X cars if you can.
There are some new concerns as wear and tear occur. I have requested that Tesla Motors sell a touch up substance that can restore scrapes to the soft rubber like finish on the door interior. The soft dark material can be abraded off with a shoe scuff leaving a light lower layer that is easily visible. This appears to be a more delicate surface than Model S and I hope can be touched up with an invisible repair that blends in. I am also seeing wear at the side pillar where the seat belt buckle or clothing can scrape the same type of material at that location. This could be happening at the SC, so I might use some protective blue painter's tape when taking the car in for service.�
May 2, 2016
ModelXBoy @Mark Z Thanks Mark. I think we are all need to do some patch ups on the X regardless what Vin you have. There are minor imperfections with each and every X. The question is how tolerable are you to each situation. Some misalignments are extremely obvious like mine, I can see my dislocated silver panel from my house looking toward the car. Sad, i Know. But keep thinking positively. I created this thread: Quality feedback for Model Xs delivered after April. Hopefully we can get some very useful feedbacks on recent delivered Xs to see any quality improvements. This is going to help out future buyers or at least our hardships in going through the trouble with the current Xs helped Tesla for making better Xs going forward. To me, it does not make sense where we already constantly, repeatedly reported problems and Tesla still made the same mistake again in later builds. If so, I will be super disappointed in Tesla, which I do not want to do.�
May 3, 2016
systemcrashed What is making me feel a little better is that I saw two MXs at a FL showroom, was able to drive one if them last weekend. I checked them both over as best as I could, and was satisfied with the fitting if the doors and panels, nothing like the photos in this thread, that would be hard to accept. I'm hopeful that those two were representative of the current QC process.�
May 3, 2016
X Fan How was front window noise/air tightness & overall road noise during test?�
May 3, 2016
systemcrashed I drove it at speed, it had 22" wheels and was quieter and much tighter than my 2015 X5, albeit I do not have air suspension on my X5 and it is riding on 19s. No wind noise whatsoever. Doors and Windows all worked well we tried them several times and in different parking scenarios, even in a parking structure. Autopilot was impressive, we were able to take some tight curves without a problem and it even recognized when a truck came too close and encroached into my lane and cleared away from it. I am really hoping these issues that some of the early adopters have/had are no longer seen in the current production. There seems to be a sense of delayed reaction on the forums regarding what is actually happening at the factory. Last month we were hearing about a ramp up then we actually find out that as we were expecting an increase in output things were being held back for extensive QC. This is all good, we just need to take it in stride. I'm assuming things are back on track since a lot of people are getting delivery dates assigned again, just hope quality remains high during this push.�
May 3, 2016
hill Maybe corporate needs to explain to your tech (and/or other tech's) that their job performance is based on corporate's "expectations" on customer satisfaction.
�
May 3, 2016
Coolcarx I have most all the above issues plus more. I've tried to escalate. In three days it will be two weeks. No email response. Do I need to start writing letters to Mr Elon Musk? This is starting to become more intense and serious.�
May 3, 2016
wiredmeyer In Palo Alto the cue is pretty long at SC. They have had my X a week and a day and it should make it into the bay today. My SA has been helpful and is diligently documenting the issues. I had never drove an S before and the S85 base model loaner has proven to be good fun. AP truly is a killer app though, could not imagine having a Tesla without it. Will update everybody later in the week as to their remedy for the malformed driver door frame.�
May 3, 2016
aesculus I agree that your alignment is not acceptable. Oddly enough our cars were delivered at the same time and our VINs are just a few digits different (mine is also 15xx). My car has almost perfect alignment everywhere. One FWD is just a few mm out on the back side, but nothing like the pictures shown on these pages you and others are having.
Maybe this is why Elon has slowed things down at the factory again. Something is not right here. And from what I saw on my factory tour, it seems unfathomable that cars could leave the factory, or even be constructed, with these issues. Somebody's got some splainin to do.�
May 3, 2016
X Fan Very encouraging, thanks.
Funny, I drive a '14 X5 now (my 4th one) and think that road noise is very noticeable vs. my previous 3 (moon roof seal issue I believe). So, looking forward to a quiet X and disposing of the X5.
btw: i gather that there a few X's right now heading to Florida (including mine that is off the train). From what I understand, they go by rail to Alabama and truck to Florida.�
May 3, 2016
commasign I'm getting blackballed by my otherwise highly responsive and helpful service center. Emails to multiple levels of the local chain of command have been ignored. I have a theory that Tesla corporate has asked all service centers not to reply to requests regarding falcon wing door alignment for the time being. That's the only explanation for this odd behavior. Has anyone in recent days been successful in getting any sort of email reply regarding falcon door/trim misalignment?�
May 3, 2016
systemcrashed My X5 is a diesel, but surprisingly quite, the MX was much quieter. I think having 20" wheels instead of the 22" will help even more. Are you still picking up in Dania?�
May 4, 2016
sukhi Since we moved to MX from X5, I can also confirm that MX is much louder. I do not think there is a wind leak but SC is taking a look at it. My car has been SC for more than a week now and then have not even started working on it despite the fact it was an appointment scheduled three weeks in advance.�
May 4, 2016
systemcrashed @sukhi are you comparing wind noise or road noise? I was not able to drive the MX faster than 55mph, but I can confirm that my X5 does not have wind noise at 85mph.�
May 4, 2016
Coolcarx In 2 days it will be two weeks without response for serious issues. How do they expect to be successful doing this? It seems door alignment is changing as seals break in. I can't see how the doors could ever align without more latches and adjustable stops. Perhaps the solution will be an "as is" take it or leave it contract.�
May 4, 2016
commasign I finally got a reply and got service scheduled. Not sure if the delay was just from a backlog of emails or from me emailing the higher ups. Have you had any service already and they just didn't fix the alignment issues or have you not even had a first service yet? Typical service center should have a service concierge, service rep/coordinator, shop foreman/assistant foreman, manager/assistant manager. Definitely keep going up the chain until you are satisfied.�
May 4, 2016
CaliX Well I just took my X into my local SC with 30 items that need to fixed and they said they will fix all of them and any other issues until I am satisfied.�
May 4, 2016
Drivin That is great..and expected.
Tesla has the reputation for fixing everything so there is no reason not to ask. This is a $130k car after all, not a toaster.�
May 4, 2016
wiredmeyer Only down side so far is that I am on day 9 that SC has had my X and I still have not made it into the service bay. Getting tired of this S.�
May 4, 2016
JimVandegriff I emailed my delivery specialist with pictures and a short list of misalignments (and a wind noise complaint which we think is caused by the passenger falcon wing door sticking out a bit further than the passenger door) as well as seal problems, and she sent this on to the service specialist who contacted me to schedule a pickup of our X (vin 50XX), and delivery of a loaner vehicle. I am impressed with her willingness to make things right. We had to put off the pickup because my daughter is giving birth to her first child very shortly, and we are traveling to her home in the X. So we are scheduled for service work pickup on June 20.
On another note, I almost caused a small riot in the parking lot of our local building supply store during their big annual sale today. One person came over to ask about the X, and when I raised the doors for them, the entire lumber yard crew dropped what they were doing and came over to discuss the car. It was fun to give them info, and they were universally impressed. That was my second demo of the day after my inhalation therapist and her crew quizzed me about the car for 15 minutes.
Our issues are not severe, but the wind noise on the passenger side needs addressing. Other than that, we are in heaven with our X.�
May 4, 2016
aesculus OK. I have another point now that everyone will hate me for (after my flawless Model X).
I went to the Rocklin, CA service center today to have my rear seats swapped. Got their at 11am for my appointment and the service manager contacted me within 2 minutes of arrival. He asked me if I was going to wait for the service and I said yes. He offered to have someone drive me the 1/2 mile to the 'preferred' burger place but I decided to walk. After doing some emails and calls for 45 minutes I went to lunch and stopped at the local Target in the area for a quick purchase. All told I was at the SC for 2 1/2 hours. Almost as soon as I got back the service manager came by and told me car was sitting in the supercharger, washed and the seats were already installed and checked. They also sold me a $95 SAE J1772 and gave me a hunk of hardware and a dupe license plate frame to match the rear one. They would have mounted the plate for me too but I decide just to do it myself.
While I was waiting for the last 20 minutes of charging I glanced at all the Tesla's in the back parked for service. Not sure how many were there because I could only see a small part of the lot but I saw at least 20. Most if not all were Model S's.
So don't hate me because I am getting all of the love.�
May 4, 2016
K-MTG Too bad they didn't give you a sunshade to fulfill all of your needs�
May 4, 2016
Keith Meanwhile my SC still won't call me back. At least they answer when I call and seem to always tell me "one more week, we're still waiting on a part and we think it will be here by then, and then we can schedule you".�
May 4, 2016
bonnie We have the best service center.�
May 4, 2016
K-MTG If they start giving out sunshades...I am moving to NoCal from SoCal but I won't be able to "test" my sunshade as the folks in NoCal do not get any sun�
May 4, 2016
bonnie It's possible that many of us have received sunshades, but were required to sign paperwork saying we wouldn't tell you about it. Not that that's what happened. But it's possible.�
May 4, 2016
K-MTG Send me a PM if this is true and you had to sign a NDA�
May 4, 2016
ohmman Just to add to the consensus here - I dropped my X off for droopy falcon wing door and a punch list of cosmetic issues last week. My service center in San Rafael, which is clearly the best, has convinced me to let them keep it for another week or more in order to deal with some panel alignment issues, among other things. They are doing absolutely everything, no matter how minor, and then some. I have avoided making a list of my issues for obvious reasons, but to demonstrate their willingness to fix minor issues, here are three small examples:
So to answer the question posted in the title - how far will Tesla go to fix alignment (and other) issues? Very, very far. As always, I am thankful to the staff at my excellent Service Center who are a major reason I continue to love my Teslas.
- Carpet was glued in a haphazard fashion behind the console. Crumpled and folded over in multiple places. They are replacing the entire carpet.
- Headliner seam had a small alignment issue at the passenger side door. They're replacing the entire headliner.
- A small scuff on the UW material on one of the 2nd row seats. They're replacing the entire seat.
�
May 4, 2016
Keith Wow, that sounds fantastic. I hope when my car finally gets in that they will do the same. To be fair, my SC has been nice to deal with, they just seemed like they didn't know what they were going to do about the alignment issues, and were worried it would be too difficult to correct.�
May 4, 2016
Gas Guzzler My closest SC in SF is Burlingame and they have only been "so/so" at solving problems and only the ones I've mentioned. Per ohmman, it seems like the SC in San Rafael will go the extra mile to make things right. Does anyone know if you can go to a different SC?�
May 5, 2016
CaliX You can go to any SC you want. I have 3 to pick from and have used them all.�
May 5, 2016
Drivin If they can replace carpet, they can fix alignment issues.
A particular SC may not have the background, but the company does and so it makes no sense to have poorly aligned panels on a $130k car.�
May 5, 2016
Roentgen Are you sure this is the correct way? I was checking my X last night, and both my driver and pass windows are like MXBs above. I actually have not noticed any wind noise, though. I can see in the gasket how it looks like the window could go in there, but wanted to find out if you'd spoken to any SCs about how it's supposed to officially look.�
May 5, 2016
wiredmeyer Got mine back today. My main concern is item 3 which has not been addressed. Here is the summary of work:
Job Number Description Of Work Amount (USD)
1
Concern: Replace 3rd Row Seatbacks
Corrections: Replace 3rd Row Seatbacks
Replaced seatbacks per bulletin
Parts Replaced or Added
Part Quantity
3RD ROW SEAT BACK, RH, TAN, SERVICE
(1091084-03-A)
3RD ROW SEAT BACK, LH, TAN, SERVICE
(1091079-03-A)
BOLT, TORX, M10x28.4 (1022449-00-A) 8
WSHR FL M10x24x3 [10]-G720 (1055365-00-
B)
BOLT M12 X 21.5 TORX LK PC10.9 BZ
(1068442-00-A)
MX 3R ASSY TRAY CABLE LH (1068161-00-
A)
MX 3R ASSY TRAY CABLE RH (1068160-00-
A)
SCREW M5 X 65 PAN PC4.4 CZ (1073271-
00-A)
NUT HEX M5x5 STL NYLOC (1073325-00-A) 4
BLIND RIVET, 4.8x1.5-9.5, STL, BLK
(1076298-00-A)
WASHER, 13MM OD, 5.3MM ID, T=3MM
(1088730-00-A)
Pay Type: Warranty
RONC9870016009 05-May-2016 10:24 a.m. 1 of 5
Concern: Check Tire Pressure per CA mandate
Corrections: Check and Adjust Tire Pressure - CA MANDATE
checked and set tire pressures to manufactures specification.
2
Pay Type: Goodwill
Concern: Perform courtesy inspection.
Corrections: Courtesy Inspection
performed courtesy inspection check list.
3
Pay Type: Goodwill
Concern: Customer states: Door has poor visual alignment (FL). Customer reports the Left
Falcon wing door and the front Left door at the very top has poor alignment. The section for
the front door is higher then the falcon door section. Customer request to check and advise.
Corrections: NO LABOR PERFORMED
no labor performed, currently no fix available at this time.
4
Pay Type: Warranty
RONC9870016009 05-May-2016 10:24 a.m. 2 of 5
Concern: Customer states: Customer reports the 2nd row seat belt on the left (driver's side
seat is twisted. Customer request to check seat belt and advise.
Corrections: Seat Belts General Diagnosis
twisted seatbelt back to normal position.
5
Pay Type: Warranty
Concern: Customer states: Customer reports while driving especially at night, there is a Halo
affect, or a double image affect from the front windshield. Customer request to check and
advise.
Corrections: Windshield Liftgate Glass and Body Glass General Diagnosis
confirmed customers complaint and found that engineering is aware and working on a fix
for this issue.
6
Pay Type: Warranty
Concern: Customer states: Customer reports the front seat cooler or cooling system has very
poor operation. Seat coolers do not work very well. Please check and advise.
Corrections: Cabin HVAC General Diagnosis
tested both front seat coolers and compared to another Model X and found them to be
workign as designed.
7
Pay Type: Warranty
RONC9870016009 05-May-2016 10:24 a.m. 3 of 5
Concern: Customer states: Customer reports the falcon door bright work molding has poor
fitment and or alignment, Customer request to check the bright work and also the door itself
for poor alignment and advise.
Corrections: Adjustment General Diagnosis
confirmed customers complaint and found that the bright work will need to be replaced.
part will need to be ordered. special order part not available currently.
8
Pay Type: Warranty
Concern: Customer states: Customer reports the bright work molding on the rear left at the
very end of the vehicle or quarter panel has very poor fitment and alignment with the rest of
the trims. Please check and advise.
Corrections: NO LABOR PERFORMED
right rear corner glass and v shaped bright work will need to be ordered before performing
work. need to remove glass and adjust guide pin to correct issue.
9
Pay Type: Warranty
Concern: Customer states: Customer reports the driver's window generates a very loud
noise, grinding, moaning, groaning type noise while in operation, rolling up. Customer request
to check operation and advise.
Corrections: NO LABOR PERFORMED
front bright work will need to be ordered. bottom of brightwork is contacting window as it
rolls up.
10
Pay Type: Warranty
Service Center hourly rate: USD 175.00
All parts are new unless otherwise specified.
Notes:�
May 5, 2016
Drivin Very useful, thanks.
Good to see that they acknowledge the ghosting and working on that.
What was your seat cooler issue?
On the twisted seat belt, I assume this was a twist somewhere within the car framing (or whatever it is called?)�
May 5, 2016
ohmman My SC is correcting panel alignment issues for me.�
May 5, 2016
wiredmeyer Seat cooler did not seem cool but I understand now that they just circulate air. The seat belt was twisted inside the seat.�
May 5, 2016
commasign This is what mine said (first try):
Concern: Customer states: The drivers side Falcon door is out of alignment-the front is down and the rear is up.
Corrections: Door Assembly - Rear - LH - Alignment
falcon doors cannot be adjusted. if they were to be adjusted then water leaks and or wind noise will result. they are adjusted in that manner to prevent those issues.�
May 5, 2016
Drivin It is time to go back.
Other people are able to have their alignment fixed - maybe they are just not aware of the correct way to make the adjustments�
May 5, 2016
commasign Yes. Have appointment next week.�
May 5, 2016
FarmerDave I had one of my FWD's adjusted for misalignment. It was noted on the due bill when I took delivery, and corrected on the first Service Center visit.�
May 5, 2016
ohmman One issue with panel alignment is that some panels are fixed (front fenders, for instance) and some are adjustable (front door adjacent to that fender). Once you adjust one panel, you have to adjust another. If the FWD is straight relative to the rear quarter panel, which is immobile, and is also straight relative to the front door, but the front door is crooked compared to the front fender, how do you resolve that? You have to minimize the noticeable gap by spreading it between all of the mobile pieces, I suppose.
I was told that minor adjustments can be accomplished at the Service Center. Once you're impacting more than one panel, they need to send it to an authorized body shop.�
May 5, 2016
commasign And after correction, they look "perfect"?
Yeah, hoping that mine isn't so far out of whack that it's impossible to fix. I don't think it is. And I think once it's in the ballpark, the chrome trim can be tweaked to hide any remaining imperfection.�
May 6, 2016
Xtatic I have the same issue with the driver's FWD (also created a due bill at delivery). Took it to the SC yesterday and they told me they had fixed it to 'specifications' but the door looks just the same�
May 6, 2016
Xtatic Would you happen to have a picture of the misalignment before the fix? THX!�
May 6, 2016
Sony SS-M7 Sure, will do!�
May 6, 2016
wiredmeyer To be clear my driver's door to FWD is no alignment issue, pretty clearly a fixed frame defect. There is no adjusting it out. Holding out hope they will own the issue. Early VIN issue, I am 16xx�
May 6, 2016
Drivin You answered your own question.
While the SC may be limited in terms of what they can do, a body shop has far fewer limitations...especially for a $130k car!�
May 6, 2016
KaiserSoze 
In addition to alignment, I wonder if anyone has had misshapen body panels fixed. For example, on my X the bulge of the driver's door and FWD are different.
�
May 6, 2016
ohmman I get the feeling that all reasonable requests are being honored at this time. My suggestion is that you document and submit your reasonable requests, and your X will see a body shop visit.
Mine is in the body shop now for some alignment issues. My SC has been proactive in getting it done properly with plans to return it to me in customer-pleasing condition. Having to wait for it is annoying, and having it in the body shop is also. But it'll be worth it to get an appropriately lined up vehicle for my eagle-eyed wife.�
May 6, 2016
FarmerDave Yes.�
May 7, 2016
sukhi Sorry for the delayed reply (I was in Europe for a couple of weeks).
I am comparing the wind noise for the most part although I feel the road noise is higher as well. X5 is silent even at high speeds.�
May 9, 2016
vandacca I wish I ordered the invisibility cloak paint. I wonder if it's too late to switch?�
May 11, 2016
commasign Got my car back today. They claimed to have adjusted the falcon wing doors and brightwork "as close as could without reducing quality of body lines" but the main misalignments look exactly as they did when I brought it in. Anyone know the best way to escalate further? Is there a Northern California regional service manager I can talk to or something like that? I hate to make a fuss for something minor like this but I just feel like it's reasonably correctable.
�
May 11, 2016
Drivin A little unbelievable that after all that you still have that "alignment".
There is always someone you can escalate to, including Elon.
You can also reach out to that one exec who is leaving. He is still there till the replacement is found so he may try to fix things on his way out.�
May 11, 2016
aesculus Man. Since you live in Davis I would push them to have you take it back to the factory and have them deal with it there. That is totally unacceptable and if they can make other cars perfect there, then they should be able to do yours too.�
May 11, 2016
ohmman Lest I speak too soon, I will wait until mine gets back from the SC on Friday. If my alignment issues look properly corrected, I'd say you should bring it to San Rafael. Staff knows what's up there.
There's also a (decent) possibility that because of the way the FWD works, it will not always line up with the driver's door. One hinges on the side, one hinges in two places on the top. Having those two door handles line up was probably not the best idea given this constraint.�
May 11, 2016
Mark Z Time for me to post a comparison of what was in November and the quality today. Click and look at the improvement between the teenage VIN Signature and the current tight alignment of the rear window trim next to the hatch on Model X. OTOH, there are some wider gaps in other locations and a slight alignment difference on the top edge.
�
May 11, 2016
K-MTG Does it seem to be more reliable and better-fit? Has significant progress accomplished?�
May 11, 2016
ModelXBoy Yes it has been improved significantly. The newest batch I saw in SC does have much better alignment and fitment, still tiny bit off but it's in my comfort zone now.�
May 12, 2016
K-MTG Who is your DS or the person you are communicating with at the Costa Mesa SC?�
May 12, 2016
Coolcarx I'm trying to figure out what caused this. Was the frame manufactured to wide at first? Was the trunk made too narrow? The only way to reto-fix would be to pull the trunk out to match the curve. This would be a major body shop repaint situation. Basically the same thing with the doors IMHO.�
May 12, 2016
Mark Z It almost appears that the hatch was made slightly wider. If not, then the existing hatch and window chrome have improved positioning.
Since many of the early Model X had the same appearance, it will be easy for others to study the comparison. The Model S Signature has a similar gap next to the hatch that is hardly noticeable.
I will be addressing the question with the SC to get their opinion and if the factory has issued a bulletin for older Model X.�
May 12, 2016
ModelXBoy It was Andrew.�
May 12, 2016
Coolcarx I think you are correct. Maybe a simple measure could verify. The good fit hatch would have to be almost an inch greater in total width. Of course it could just be flared out with accurate initial stamping. This would have been a basic check during manufacturing. What where they thinking? Maybe have them watch an episode of American Hot Rod for how to make panels line up.�
May 13, 2016
roser Does anyone know if repair time of "fit and finish" issues count towards the 30 days in the California lemon law?�
May 13, 2016
CaliX How many days are you in? As of Monday I will be at 21 days. I think my issues fall under Value. But I am 100% Tesla will take care of it.
This is off the CA website:
The �Lemon Law�: A special provision, often called the "Lemon Law," helps determine what is a reasonable number of repair attempts for problems that substantially impair the use, value, or safety of the vehicle. The "Lemon Law" applies to these problems if they arise during the first 18 months after the consumer received delivery of the vehicle or within the first 18,000 miles on the odometer, whichever occurs first. During the first 18 months or 18,000 miles, the "Lemon Law" presumes that a manufacturer has had a reasonable number of attempts to repair the vehicle if either (1) the same problem results in a condition that is likely to cause death or serious bodily injury if the vehicle is driven and the problem has been subject to repair two or more times by the manufacturer or its agents, and the buyer or lessee has at least once directly notified the manufacturer of the need for the repair of the problem as provided in the warranty or owner's manual or (2) the same problem has been subject to repair four or more times by the manufacturer or its agents and the buyer has at least once directly notified the manufacturer of the need for the repair of the problem as provided in the warranty or owner's manual or (3) the vehicle is out of service because of the repair of any number of problems by the manufacturer or its agents for a cumulative total of more than 30 days since delivery of the vehicle.�
May 13, 2016
ohmman I think it's probably arguable either way. If Tesla's going above and beyond what they might normally consider "within tolerance", then it could be argued that this time shouldn't count against the lemon law timeframe. However, if the fit and finish issues are egregious, then the opposite argument might be more reasonable.
In my case, I think Tesla is going above and beyond on some issues while others fall into the other category.�
May 13, 2016
Drivin An argument could be about the "value" (e.g. not typical that a 120k car would have such misalignment and it will impact resale value) and would apply.
They could argue that it is within tolerance, but then I expect people to ask what exactly are the specified tolerances.�
May 13, 2016
roser �
May 13, 2016
Coolcarx I think to be in the tolerance range equal to a $15,000.00 Honda Fit could be trouble for them. It blows the X out of the water on body tolerance. Keep in mind the price of Ludicrous software upgrade alone is $10,000.00.�
May 13, 2016
K-MTG I could have bought 10 Honda Fit's instead with some $$$ leftover for a sunshade�
May 13, 2016
CaliX @roser I am going to see how they fixed all my issues then I will decide what to do. I leased and still within my 90 days to return my X. Or if it hits 30 days pull the trigger on it being a lemon. At this point I believe tesla will take care of it. My first S I bought in early 13 had a lot of issues and they took care of all of them including rattles. So based on the history I have with tesla I think it will be ok.
You could also just be upfront with the SC and ask them if you are in a Lemon situation with this car. That's what I did and they really are knocking themselves out fixing my X. So if I do hit 30 days it won't be like it's a surprise to anyone.
Hope it works out for you�
May 13, 2016
ohmman On a positive note, if there's a place that knows how to make lemonade out of lemons, it's the Tesla Service Center.
I think @CaliX has good advice about being up front and making it a cooperative discussion instead of having it turn into positioning. I view my Service Center interactions as an effort where we're both on the same side. We both want the car to be right, and it's in both of our best interests for that to be the case.�
May 17, 2016
wiredmeyer Got word today from my SA that Tesla is going to take my X back to the mother ship for the repairs. Pretty sure being across the bridge from Fremont is why my Config to Driveway time was 6 weeks, close enough to do major fixes if need be. Going to miss the X as it is a much more refined ride than the S, but the S loaner is fun.�
May 20, 2016
KaiserSoze After three weeks at the service center, my Model X is back. Most of the body issues are fixed. Some parts are still in order (center console).
Sadly, but some trim is still misaligned. In one case it's because they "fixed" the wrong side of the car. In other cases it seems impossible to actually align the trim properly.
The car is going right back to the service center, but for another reason: after taking delivery I noticed that the passenger door no longer opens. It must have failed while in service. After three weeks in the service center, they did not check all the doors before delivery.
Hopefully this won't turn into a lemon law situation, as I really like the car--but the doors must all open and close. I'm funny that way.�
May 20, 2016
WATTS-UP First rule of buying a new car, never buy the first year of production.�
Không có nhận xét nào:
Đăng nhận xét