Chủ Nhật, 1 tháng 1, 2017

How far will Tesla go to fix alignment issues (doors, chrome trim, etc.) part 2

  • May 20, 2016
    KaiserSoze
    The sad thing is that the service loaner Tesla have us cannot be legally driven by the caregiver that drives our children to school, so it's of no use to us. We returned it as it was just sitting in our driveway. We've been paying for a Tesla that we've been unable to use for almost a month.

    My wife is now afraid, not unreasonably, of more critical safety issues with the drivetrain, brakes, or autopilot.
  • May 20, 2016
    KaiserSoze
    image.jpeg image.jpeg image.jpeg image.jpeg image.jpeg image.jpeg image.jpeg image.jpeg image.jpeg image.jpeg Remaining issues (besides the door).
  • May 20, 2016
    systemcrashed
  • May 20, 2016
    ModelXBoy
    Besides the bumper poped out problems, I have everything else exactly the same as your X. The service center might be able to fix as many and as closest to alignment as possible. The reality of it is our cars (early deliveries) were not put together to fit exactly the way it should be. If you find 10 misalignments to fix, you might end up having more misalignments somewhere else. My suggestion is to fix the obvious ones to the specification of your personal acceptance level and don't look further. The more I look at those misalignment issues on this forum, the most problem i find with my X. lol!
  • May 20, 2016
    Mark Z
    Check out my post about the hidden wire harness improvement with my seat replacement. The quality difference is appreciated and does demonstrate how Tesla Motors improves the vehicle over time.

    3rd Row Seats Replaced: New Unlatching Procedure?
  • May 20, 2016
    KaiserSoze
    That's a very positive attitude to take. I'm having a hard time bringing myself around to it. I thought that after four years of development, seven months of production, and 4,500 copies, I could expect that the X was of reasonable quality--or at least that any problems found could be fixed. Now I feel like a fool.

    But most of all, I admit I'm rather upset to pay $1700 for a month's worth of car sitting in the service center (mainly for a defective spoiler and door), all with the offer of a loaner that we can't use--we bought the car for the kids commute to school, and our caregiver can't drive it. The door issue, in particular, has been known for months with no recall AFAIK.
  • May 20, 2016
    Dr ValueSeeker
    You make some very valid points. Lemon law was created exactly for these reasons to protect the consumers. To save its quality image, recall is the last thing Tesla wants to do. Instead, it likes to make recall repairs secretly, so no one knows.

    Why can't you drive the loaner? Is it unsafe for kids?
  • May 20, 2016
    KaiserSoze
    Apparently the loaners cannot be driven by third parties. The X is the kid car, which means our nanny drives it during the week. Because she cannot drive the loaner we cannot use it. My wife commutes with our second car (which can't hold all the kids) and I bike or take the bus.
  • May 20, 2016
    ModelXBoy
    It's awesome that you have the X as the kid car. But this concerns me because X is a very complicated and high tech car just to pick up kids from and to schools, the nanny might not know how to open the door, close the door with proper procedure and guideline. For example, underground parking with beam might cause damage to the FWD, auto presenting door is little glitchy etc. My suggestion to you is to have a regular ICE car or a model S as kid car and you personally take care of the X. The price of the X is not the problem here for nanny, it's the technologically advanced features and early problems that make the X unsuitable to be driven by anyone else beside yourself IMHO.

    Model X needs at least 1-2 years of road test by various people with various daily uses to fully test the reliability of the car. At the time with my current X, I just don't feel very comfortable having my wife drive it let alone having her drive the car with my newborn daughter.
  • May 20, 2016
    KaiserSoze
    I fully agree with you--for most people this arrangement makes no sense.

    In our case, the situation is constrained. My wife's electric car is leased and it won't fit all of our kids, so we can't give it to the nanny, or get rid of it. More importantly, the kids commute twenty miles on the highway each day, and safety is important to us. Besides the HEPA filter shielding the kids from particulates, due to the conservation of momentum, etc. heavier cars are safer, and the X is the heaviest (and biggest) electric car. My wife and I feel very strongly that we should reduce our carbon footprint and in Seattle electricity is 100% carbon free due to plentiful hydroelectric generation. We haven't driven an ICE in more than three years.

    Thus, the only choice is the X, but I fully expect a minor accident or two within the next few years, with at least one coming from me!
  • May 20, 2016
    Dr ValueSeeker
    That's a real bummer!
  • May 20, 2016
    ModelXBoy
    Totally understandable! As long as our Xs are not giving us any problems that can possibly strand us, we should be good. X is the safest SUV and also the cleanest. I just wish I can trust it strong enough even after all those problems I have went through with my X. My X right now is good, doors are behaving nicely, everything else is also working as they should. Just don't look at the misalignments, if i count the misalignments, the car probably will be in SC for months.
  • May 20, 2016
    Dr ValueSeeker
    MXB, Are you still getting a new X or keeping the original one?
  • May 20, 2016
    ModelXBoy
    Still waiting for the replacement. The current X will be sent back to Fremont, therefore there is really no need to bring back to SC to fix all the misalignments etc. Really hope the current X can handle itself well until the replacement X is here. There is no rush for the replacement, I do not want a fix upper X again, the quality has to be better, that is why I am so eager to see the improvements Tesla made for some of the later build qualities of the model Xs.
  • May 20, 2016
    MonsterCarter
    I noticed some paint issues(chips with horrible touch up) and minor alignment issues a few days after pick up. They sent the vehicle to a certified body shop in Fremont.

    http://www.brooksmotorcarsfremont.com/
  • May 21, 2016
    WATTS-UP
    Years ago I purchased a 450 SL and I violated one of my primary rules of car buying, I took delivery a night. The next day I noticed scratches in the hood and some paint problems, needless to say it when back to the dealer. After two re-paints and month at the dealership the car still had problems. Eighteen months down the road and going up the chain of command ending with phone calls to Germany my car was no better then when first delivered.

    Rule one - Never take delivery at night

    Rule two - Inspect the car before signing any papers

    Rule three - Never purchase year one of a production run

    I know that this don�t help, however, maybe we can stop the next person form avoiding the problems that you are currently having. When I picked up my �S� it was parked in front so I had a chance to look at it before we did the paper work. I would highly recommend inspecting the car before you sign anything.
  • May 21, 2016
    Dr ValueSeeker
    Good luck. Do you have a written promise about your replacement? Tesla is notorious about walking back on its promises, ranging from unlimited ranger service to unlimited supercharging to many other things.
  • May 21, 2016
    Drivin
    If a person trusts someone with their kids, I am sure they could trust them them with their X

    Nannies aren't stupid. Ours knew more about tech than we did. I am sure that they can learn how to open doors.
  • May 21, 2016
    ModelXBoy
    Totally agree! Who would have thought that after 2 years and some change Tesla still managed to mess up the X so badly. I just made the same mistake again with Model 3. I guess i will go through all the trouble again just because i love Tesla so much.
  • May 22, 2016
    Coolcarx
    Even with all the fit/finish issues no one else is even close to making an EV this cool. Come on Tesla, just build them with more quality.
  • May 25, 2016
    Darryl
    I had alignment issues with the headlights and various panels. Their response was "they are within specification". I asked to see the specifications which they were never were able to provide. They fixed most of the misalignments. The first time I hand washed the car I found additional misalignments. I am taking the car in for service this week and I am having them look at the misalignments.

    I am part of The Space Coast Electric Vehicle Drivers club. We frequently show our cars at events to promote the use of electric vehicles. The Model X is a big draw at these events as very few people have ever seen a Model X. Over the last several months I have had over a 1,000 people look at the car. Not one has noticed any of the misaligned panels.
  • May 25, 2016
    Keith
    I just wanted to add that since owning a Model X with misalignments, I have been eagle eyed when it comes to other cars. Today I was watching a video (MotorTrend Head 2 Head) between a Model X and a Bentley Bentayga, and the Bentley had some misaligned chrome!! Or a misaligned door? So I feel a little better now. That Bentley is $275k as tested too.

    upload_2016-5-25_16-2-47.png
    Check it out!

    Here is the link to the video if anyone is curious about it.
  • May 25, 2016
    ModelXBoy
    This is true until someone who also owns a Model X with alignment issues will purposely looking for misalignment out of nature reaction, for example, me : ). But regardless, what you are doing is wonderful, showing off the power of electric car and promote the green energy that will soon replace most if not all ICE car on the road in the next decade or so.
  • May 25, 2016
    sukhi
    Guys,
    Looking at some of the major issues mentioned here, I have stayed away from complaining about the smaller issues but I wanted to check.
    When I look at our X, it does look a bit imperfect in many areas. I will post the pictures and you be the judge.
    Just to make sure I was not being nit picky, I looked for similar issues on our two BMWs (i3 and x5) and I do not see any of these issues and in fact I have new appreciation for the workmanship on our BMWs.
    Is this your experience as well? Or are the folks now getting perfect Model Xs?

    image.jpeg Misaligned between the FWD leading top edge and the front frame edge.

    image.jpeg Gap at the top edge of the life gate and the body frame. It is just one side. The other side is very neat and closer together

    image.jpeg The gap in the previous picture with my finger in that gap.

    image.jpeg Misalignment between the trim on FWD and the rear frame

    image.jpeg Gap between the drunk hood and the headlight
    I can easily put my finger in that gap between the hood and the headlight
  • May 25, 2016
    sukhi
    image.jpeg Shoddy sealing work...

    image.jpeg Misaligned handles.
  • May 25, 2016
    aesculus
    Yes my Model X has 2-3 mm inconsistencies in a number of places. I would expect more precision on a large scale car manufacturer and hope Tesla can close the gap in later cars.

    Having said that they are really not that noticeable even by my standards and I am used to looking at and judging concours cars, where 1 mm will lose you the day. And most importantly the gaps should be consistent. On the Model X you will find the gaps within their tolerances but they can vary from the front to back or side to side.
  • May 25, 2016
    sukhi
    That's what I am seeing. As if the parts were not made to fit each other.
  • May 25, 2016
    aesculus
    I could really only understand your door handle picture. Not sure what I was supposed to see in the others.

    On the door handle one how good is the alignment on the other side of the FWD? Is the gap the same? Is the vertical part of the door gap consistent or is it tighter on the top/bottom?

    If its the same then perhaps the latch can be adjusted tighter. If it's inconsistent then the door may be angled a bit in the opening and I am not sure how much fine adjustment the have. You would think there should be some way to adjust the door in any plain a few millimeters each way to 'tune' it to an opening.
  • May 25, 2016
    sukhi
    Thanks I should have labeled these. I will do that tomorrow but issue I see
    - noticebale gap between the frunk hood and the headlights
    - noticeable gap on one side between the life gate and the frame
    - Window seals are cut shoddily.. Uneven and edges on the corners look rough.
    - Different frame parts not really comne together evenly at many places. One part is high at some places but then the other.
  • May 25, 2016
    aesculus
    This is my worst place. The passenger FWD rear is about 2-3mm lower than it should be. The front is perfect. It's that way the whole way up. Each place it aligns with the rear of the car is 2-3mm lower on the FWD side. I doubt there is anything that could be done to fix it because if you lifted up the left side it would skew the door and then both gaps would be inconsistent across their length. Right now one side is 2mm wider than the other. The front is probably only 2mm wide (which is the way I think it should be) and the back can be as wide as 4mm.

    The picture is lousy because I just took it with the flash.

    I agree on some of the seals. Mine work fine but there are rough edges and places they have torn. I am going to wait to see if they redesign any of these over the next year and get them to replace them later.

    20160525_213243_resized.jpg
  • May 25, 2016
    ohmman
    I've said this before, but aligning the front and falcon wing door handles was one of the bigger mistakes Tesla made with the X. It's a neat design element, but it's also the canary in the coal mine for misalignment.
  • May 25, 2016
    sukhi

    I see that as well. Thanks for sharing. Also I labeled my pictures.

    Now the question for me is, should I ask and expect SC to fix these issues? I feel like I should as it just not look professional but do not want to give me car away for a month.
  • May 25, 2016
    ohmman
    You'll have to be comfortable with it going to a body shop. That's where they'll send it, and the outcome will be good, but probably not perfect. I allowed them to send mine to the body shop, and I'm really happy with the results around the front doors (panels were touching) and hood (very big gaps at the front). But I realized I was taking a risk of getting it back worse than before.

    They can't reform panels. They can just even out the gaps between the ones that will move. I see some things that bother me in your photos, and others that I just don't think are worth it.
  • May 25, 2016
    sukhi
    Thanks @ohmman, would you mind pointing out the worrisome ones, if that's ok.
  • May 25, 2016
    ohmman
    To my eye, the hood and the window seal are the ones I'd probably bring up. I realize I'm completely off base scientifically on this, but those hood gaps seem like they'll jack with the aerodynamics of the car. I think I posted my hood gap photos upthread. I joked with my SC manager that I'll have an extra 25 miles of range now that the gaps are closed.

    The downside to closing those hood gaps is that I now have new ones at the back of the hood closer to the windshield. But I prefer them there, and I'm happy with the results.

    The door handles align slightly differently when the falcon wing door closes. Don't worry about that - they always look off. In general, the door alignments are not body issues and are things that I would wait on. You've got time to let them iron out latches and software and everything else. If you really want to do it, make a note and send it to them, not for current repair, but just to put on file. That way the SC knows, and if you bring it back in 6 months, it's on the record.

    A few days ago, I spent some time looking over my Model S. There are a lot of issues on it that I never saw before. Some that I had, of course, but plenty I hadn't. And I've been thrilled with that car for 2 years, so it goes to show that sometimes it's not worth looking so closely. Make a decision on what you need fixed to be happy, and then be happy when it's fixed. No more second looks. Just my advice.
  • May 25, 2016
    sukhi
    Thank you! This is insightful.
  • May 25, 2016
    CaliX
    Everything you showed us looks fixable. Aren't you near the factory? Will they service your car at the factory? Or check the Yelp reviews for the SC you are thinking of taking your tesla to and if you don't like their rating take it to the one with the highest rating for your peace of mind.

    Mine is in the SC right now with similar issues I should get it back on Friday I will let you know how it went. But I feel much better myself after reading @ohmman feedback on his repairs.
  • May 25, 2016
    sukhi
    Great suggestion. I will do that.
  • May 26, 2016
    KaiserSoze
    Good news: the passenger door opens again.

    Bad news: the chrome trim was replaced and looks exactly the same. I suspect the falcon wing door body panel was just badly stamped, but service suspects the trim kit.

    I found a new misalignment in the hood which will likely be fixed, along with some molding issues.
  • May 26, 2016
    Coolcarx
    That's funny. I saw the same thing. That's a good sign to get away from the X for a while.
  • May 26, 2016
    Drivin
    Yes. We know that you keep harping on this minor point. We get it

    You can keep repeating that and being a Debby Downer or you can enjoy and spread the love of the most important vehicle ever created.
  • May 26, 2016
    ohmman
    haha. Thanks for the laugh, Mr. Positive.
  • May 26, 2016
    aesculus
    This is when you should have rolled your eyes. ;)
  • Jun 3, 2016
    Sony SS-M7
    We got our X back from the SC after about 4-5 working days there - we had a driver's side FWD misalignment that was cosmetic - door always opened and closed fine.

    They didn't take it back to the factory. A team came out to the SC and worked on alignment.

    It's much better now and still seems to open/close fine. It's not 100% perfect, but enough that I'm satisfied and it doesn't bother me.

    I can post pics later if people are interested.
  • Jun 3, 2016
    cuse44
    We are both in the same boat. My driver's side door was noticeable higher at the roof than the FWD. Service center just returned it to me today. It is very close to perfect, but now the back of the door sticks out ever so slightly, so I most likely will be having them look at it when it goes to the body shop for a fix of a slight panel nick on the Passenger FWD (didn't sense my garage rails).

    Also had a few other things fixed - trunk alignment, a few interior panels needing refitting, and the piece of glass? on the roof between the top of the windshield and the falcon wing doors (Tesla calls it the front roof aplique). It was significantly bowed on one side. The SC also confirmed the ghosting issue, and that Tesla is working to identify the root cause.

    Overall, great experience with the Dallas Service Center as usual. I would also be happy to post photos for those interested.
  • Jun 3, 2016
    Xtatic
    Pictures would be great! I have alignment issues with the FWD on the driver's side and I don't know whether is something I'll have to get used to or something that can be fixed. Looking from the back of the car one can see that the right FWD is flashed while the left one is slightly raised. I also noticed that, on both sides, the bottom of the FWDs stick out. I don't think this can be good for the drag. Besides, when I open the doors the frame is all splashed and dirty which suggests water and dirt are getting in through those gaps.
  • Jun 3, 2016
    Xtatic
    I think this picture shows the misalignment better...
  • Jun 3, 2016
    K-MTG
    I thought my passenger FWD was misaligned with the passenger door but it turned out that the regulators need to be replaced as the passenger door is sagging so it doesn't have to go to the body shop. Otherwise everything is almost perfect except for the rattle noise in the trunk, the car went to the SC for the first time today. Hopefully they will take care of everything on my list
  • Jun 3, 2016
    CaliX
    @Xtatic all the pictures you showed us are fixable take in and have them fix it. I get mine back from the SC on Tuesday with some of your issues.
  • Jun 4, 2016
    ModelXBoy
    @CaliX, how is your X? Did Tesla fix everything to your satisfaction?
  • Jun 4, 2016
    CaliX
    The SC said it will be done on Tuesday after they go over it to make sure everything is done. I feel hopeful. I will be reporting back. How is yours doing?
  • Jun 5, 2016
    Sony SS-M7
    Here's a pic of the driver's side FWD before going to the SC:
    IMG_3151.JPG

    And after - you can see the improvement in alignment both at the roofline and the chrome:
    IMG_3248.JPG


    Another angle (before):
    IMG_3152.JPG

    And after:

    IMG_3244.JPG

    While there was significant improvement, I'd say it's still not as good as the passenger's side FWD, and one impact of this is that the front and FWD "handles" now are a bit offset/misaligned:

    IMG_3250.JPG

    While not ideal/perfect, I am not inclined to bring it back and spend another week or so trying to get it improved further. The service advisor said the door was now within Tesla's spec/tolerances.

    Given that we made the choice to go ahead and get the first year production model and everything else seems to be working well, I'm thinking we can live with it the way it is now.
  • Jun 6, 2016
    aesculus
    Glad they could improve it for you.

    Yes. There is a point of no return here. Tesla still has a lot to do to get all of these parts manufactured to tolerances and then get an assembly line that can work within their specs. It will probably be at least a year or more IMHO. So for now we all are driving around in hand built cars of various quality.

    Another thing that Tesla needs to learn is that they need to accommodate slop into their parts as well as the ability to adjust the slop out. They are trying to be too precise and the world is just not ready for that. Plus the environment and user will disrupt that every day.
  • Jun 6, 2016
    mkaresh
    At established auto makers the body engineers usually have to approve a design, so they won't end up with a body they can't build well. The designers come to see the engineers as "can't do" people who won't let them have what they really want.

    I do wonder who Tesla hired for body engineering, and how much power they have. They might be people with sufficient experience, but good luck telling Elon Musk he can't have the design he wants :)

    If they feel enough pain they'll learn from the experience.
  • Jun 6, 2016
    ModelXBoy
    Hopefully yours are all fixed. I am waiting for a DS to assign to me to configure the replacement X. This time I will be choosing red and black wheel, my current color gives me bad taste in my mouth everything I look at it. Figure a new color will greatly help and brings a fresh new start for me.
  • Jun 6, 2016
    Colby Boles
    Wow. I really hope they can do better for you than this. Otherwise Tesla tolerances are much looser than any other car made.

  • Jun 6, 2016
    182RG
    The seals look like kindergarteners cut them with the round scissors you can run with. Utterly pathetic on a $140K car.

    It's almost like seals were an afterthought on these cars?
  • Jun 6, 2016
    ohmman
    The seals are definitely in need of evolution. I live on a very dusty California dirt road, and that makes for very revealing imagery when it comes to where seals are underperforming. I certainly assume that Tesla is working on seal redesign/refactoring. I'll leave it at that for now.
  • Jun 6, 2016
    K-MTG
    The only misalignment I see are the FWD and my passenger door FWD is similar as the "after" of @Sony SS-M7. Should I look into it and see if it is even possible to get it fixed? The body shop apparently is full until August, seriously Tesla!!!

    The only issue that is really driving me nuts is the rattle from the trunk, they said they fixed it when I picked it up on Saturday but it is still noticeable.
  • Jun 6, 2016
    182RG
    I'm picturing 500' bulk spools of weatherstripping on the factory floor. Grab a length, spot some silicone on it, and trim it with a razor blade? It's not even like its custom designed, and machine produced. Wow.
  • Jun 6, 2016
    SMSMD
    Its very concerning, temperatures in my city fall as low as -30�C with wind chills -40�C on some days , my ICE car is my winter back up,
  • Jun 6, 2016
    K-MTG
    How does Elon mange to get the seals to work on his Space X rockets? I would assume seals on the Telsa should be much easier
  • Jun 6, 2016
    ohmman
    But less critical.
  • Jun 7, 2016
    CaliX
    Ok @ModelXBoy I picked up my X today and they fixed all the major and minor stuff (alignment issues that the other SC said couldn't be fixed etc...) now my X looks like it just came off the production line instead of looking like it was an early build. I am very happy.

    Thank you to Tesla Van Nuys, Fernando who is amazing, Raymond and Bridgette. I highly recommend going to see Fernando at Van Nuys if you live in the Los Angeles area.
  • Jun 29, 2016
    wiredmeyer
    Sorry for the delayed update. TM took my X back to the mother-ship to fix my alignment issues. It now looks like it is supposed to. Very happy with the service and have total faith in TM making any issue right. IMG_20160629_071852.jpg IMG_20160629_071852.jpg IMG_20160629_071841.jpg
  • Jun 29, 2016
    aesculus
    Very nice. Glad they can fix this. It really makes a huge difference when all the parts line up properly.
  • Jun 30, 2016
    MattXowner
    The design features of the car make the alignment issues glaring. My SC went above and beyond to fix mine. Big shout out to Tim at the Scottsdale shop.

    Still some wind noise that I will ask them to address. See some of the seals are a bit scrunched. Anyone out there have no wind noise?
  • Jun 30, 2016
    aesculus
    None that I have noticed up to 85 mph. Once the door did not close all the way because it was very windy. Once I got up to speed I really noticed the wind coming in from the back of the drivers door window. I slowed down, cracked the door open and had it reset itself. It was quiet all the way home even though I was going 70 mph and the wind was a drivers side cross wind at 30 mph.
  • Jul 2, 2016
    FalcnX
    I had a similar problem at the same location on the drivers window. I could slip a piece of paper between the window and the seal. I took it to the service center and they fixed it
  • Aug 5, 2016
    commasign
    Update: Took 4 separate service center visits (none of which were only for this issue), but I finally got the brightwork / chrome trim adjusted to my satisfaction. The final adjustment which made the most difference was to inject some window sealant to basically lift up the right side a millimeter or two and also correct some sagging/looseness of that piece. Before and after pics:

    Before
    image.jpeg



    After
    image.jpeg
  • Aug 6, 2016
    Darryl
    My car came off the assembly line the first week they started making cars in early January. In the six months since the car was delivered to the SC it has spend over 16 weeks in for service for various repairs. I won't go over all the issues as I have posted about them in the past.

    One problem which caused multiple trips in for service was a very loud wind noice coming from both the driver and passenger windows. During the last trip in for service it looks like they fixed this problem. This was after replacing the glass and gaskets. The only major thing left to do is to replace the rear tail gate assembly. It is cocked to one side which causes a misalignment problem. They said they will need my car for about 4 -6 weeks to do the work.

    Even though I have had a lot of problems Tesla has been good at addressing every issue I have had. We love our Tesla and have really gotten spoiled with the Model X.

    My recommendation is don't get one of the first Model 3's off the line. Wait at least until the first 10,000 - 20,000 have been produced.
  • Aug 6, 2016
    aesculus
    Which glass and gaskets? The large window glass or that little triangle up front?

    My car has a bit of wind noise coming from the rear of the large door window. Most noticeable during cross winds. I think a thicker gasket could fix it, or perhaps a slight tilting of the glass. The door cannot move into the car more as it is flush with the FWDs.
  • Aug 8, 2016
    Darryl
    At the various times they did different things. First they tried just adjusting the gasket. Next thing they did was to replace the triangular piece of glass at the front of each window and then just the gaskets around the triangular glass. I believe in the end they had to replace the entire Windows and surrounding gaskets. At one point they were insisting the wind noise was no more than other Model X's. The service manager drove to my house which is 65 miles from the service center to take a test drive with me in the car. As soon as he got in the car and we started down the road along the beach and the crosswind started blowing not only could you hear the noise you could feel the wind. This is the first time they finally admitted there was a problem.

    With the latest software upgrade I now have a different problem with the windows. In the past the window would automatically go down an inch and then when the door would close and the window would go up to make the seal. Now it doesn't go down before closing and therefore the window is hitting the frame and it causes an inch gap between the window and gasket. I was hoping they would send out another update so I wouldn't have to call the SC to pick up the car for service again. I have tried going through the adjustment process with no luck.
  • Aug 8, 2016
    vangogh
    I got an early signiture model and had many issues with hatch and trim alignment. After a couple of SC adjestments, they still were not to my liking event though they were within the cars specs. They finally outsources the alignment to a 3rd party (i guess this infrequent requirement does not warrant full SC capability) and now the alignment is perfect....Love the X
  • Aug 8, 2016
    hill
    How many days did you have to keep taking it in before it was perfect?
    .
  • Aug 8, 2016
    vangogh
    The SC had my car for a total of about 4 weeks in 3 sessions for the alignment and a number of other issues (fwd/service notifications/suspension/etc)..(luckily I was away on trips and did not need the car for much of this time. After these, I gave them the car for another 3 week (again while I was on a scheduled trip), and they sent it to the 3rd party and performed some other minor fixes. It is so nice now to have a fully functional car with perfect trim/hatch alignment.
  • Aug 8, 2016
    aesculus
    This is how mine is but to a smaller extent it sounds like. None the less there should be no air coming in when there are cross winds.

    I will put up with this for the remainder of the year and see what they discover on their own. We do need others like you and me reporting cross wind problems or it will never get attention.
  • Aug 8, 2016
    ohmman
    Add me to that list. My cross-wind issue is very noticeable. It's on my list for the appointment this month.
  • Aug 9, 2016
    systemcrashed
    I also have a crosswind noise.
  • Aug 9, 2016
    KZKZ
    It looks better but the rear door is still lower than the front by a noticeable amount.

    It also looks like there is some debris painted over under the rear door trim.
  • Aug 9, 2016
    commasign
    Yes. Not perfect but any further attempts at correction would mean trying to adjust the falcon door alignment and I'd be without the car for who knows how long.

    The little black dot wipes away. Just dirt. But nice catch. ;)
  • Aug 9, 2016
    ohmman
    And it might not be fixable. I've got some issues after the body shop had mine, too. But there's a point at which you have to decide to be satisfied.

    On the overall door alignment, I notice that varies a little from falcon wing door open and close. Maybe it's my imagination.
  • Aug 9, 2016
    vangogh
    I also had significant cross wind noise but a recent quarter panel window and seal replacement reduced it significantly. I mentioned to my SC, that the wind noise only seemed to appear with cross wind. They made a note to forward the info to the factory...
  • Aug 9, 2016
    F123456
    Not your imagination! Mine varies on that, too.
  • Aug 9, 2016
    commasign
    Agree, and I think spending too much time on these forums has turned us all into hypochondriacs. Looking at my Model S and my 2011 Honda Odyssey, I see quite a bit of misalignment of the brightwork/trim that's never bothered me before and isn't bothering me now. As for the X, the one misalignment pictured in my earlier post was really noticeable even from a distance, partly because it had a rotational component (due to not firmly adhering to the underlying rubber seal) that caused a significant difference in how light reflected off it. Now after 4 tries, they've got it down to just a slight up/down misalignment that is not any better or worse than all the other minor misalignments in all my cars.
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