May 2, 2014
beck.christopher I was reviewing service plans today and when I went to the site I noticed the ranger plans are gone. Is this something that changed recently?
�
May 2, 2014
stevezzzz That's interesting: a lot of owners depend on Ranger service. Makes me happy I plunked down the cash for the Ranger plan when it was offered.
Notice in the paragraph about Valet above the table that Tesla "is putting in place" valet service and that it will not cost extra.�
May 2, 2014
jweinstein I wonder what this "update" means for remote areas like Alaska.�
May 2, 2014
efusco Or Missouri! ;-)�
May 2, 2014
Afdyce It went off the UK site today as well�
May 2, 2014
liuping If they are making changes to the site, I wish they would update the "One Year or 12,000 miles, whichever comes first" wording.
They told many people via email it can be either one, not the one that comes first, but the official wording still has not changed.
This is important for people like me who drive around 24k miles a year. My 8 year prepaid service will be over in 4 years if I have to do it every 12k miles instead of every year.�
May 2, 2014
AmpedRealtor What happens to those who paid for the ranger option. SOL?�
May 2, 2014
jweinstein I hope not! I have service scheduled next week.�
May 2, 2014
kendallpb IMHO you're jumping the gun. Removing it from the site for new purchases isn't the same as telling owners "we won't provide this service to people who paid for it already." IMHO there's no reason to think they would.
For example, they're no longer selling one of the UMC adapters (14-50? 6-50? I forget), but they haven't stolen mine back yet. (Actually, I just had service; I should double-check, LOL...I never use those adapters.)
I suspect the price is changing, or the service is going to change, or they're just revamping some things and it got lost in the shuffle; they have occasionally flaked out on web site updates and fixed it later.�
May 2, 2014
NigelM Valet concept has been operating here for about a year. It makes more sense to have a Valet come get the car than have a qualified Technician spending hours on the road. I find it easier than having a Ranger come as the valet just swaps a loaner for my car and leaves again; although I love chatting with the Rangers that takes up more of my time.
P.S. Be grateful you live in States where service plans are actually available.�
May 2, 2014
matbl In europe they just removed the ranger option but say nothing about valet...�
May 3, 2014
Brightonuk Sorry for the dumb questions but I don't get it.
I see the plan includes replacement parts brake pads if you use the regen as it is supposed to be used then I don't see how brake pad will ever need changing, especially in the first 12000 miles
24 hour roadside, I have my insurance for that, and windshield wipers?
System monitoring, does this mean they are always watching my car 24/7 and if I don't get the plan they don't watch 24/7? Do they alert me if there is a problem, and if there is a problem the car should tell me anyway?
Remote Diagnostics, I am 5 miles from the service center so that does not seem relevant unless I am on a trip then is something goes wrong but even then I have my insurance to flat bed the car.
Hardware upgrades, what Hardware upgrades have people received over those who did not buy the plan?
I am not trying to be a smart ass but I don't understand what they are offering vs if I don't buy the plan.
Thanks�
May 3, 2014
matbl They way I read it is that you will still get those things if you do just annual service at the listed price. The 4 or 8-year plan is just prepaid annual service. If you pay for several years in advance you get a rebate...
ohh... And the roadside assistance provided by your insurance, can it handle a Tesla?�
May 3, 2014
Brightonuk Once again excuse my ignorance, :cursing:
I looked at the Tesla tow instructions its not like you need a specialized flat bed just the ability to engage/disengage various attributes of the car�
May 3, 2014
GSP It looks like you can still buy ranger service. It is $100 per visit, but the pre-pay option is no longer on the Tesla website.
Tesla Service | Tesla Motors
GSP�
May 3, 2014
dsm363 That's what Jerome said last night. With all the service centers opening up he said it didn't make sense for Tesla to keep prepaid ranger plans. People who already have them keep them of course.�
May 3, 2014
matbl I might be wrong. But I think Teslas roadside assistance actually tries to fix the car. Not just tow it.�
May 3, 2014
tga Can someone explain to me the difference between ranger and valet service? I thought valet was only available if the car was within 50 miles of a service center, otherwise you needed a ranger (for an extra fee). Now I hear of people who live 300 miles or more from a SC getting valet service without an extra fee. So is the only benefit to a ranger is that they don't take away my car for a while an leave me a (non-Tesla) loaner?
I currently live ~25 miles from a SC, but there's a good chance that during my ownership, I'll be moving 100 miles further away. I was told at the Tesla store I couldn't add ranger service to a pre-paid plan. They said I had to either buy the ranger plan now, or stick with valet service for the life of the plan.�
May 3, 2014
RiverBrick Is tire rotation and balancing included in the service plans? If so, at what frequency?�
May 3, 2014
dirkhh IIRC every 6k miles. Mine were rotated at 6k and then again at 13k as part of the 1yr/12k miles service�
May 3, 2014
dsm363 With ranger service they try and fix it right in your garage if they can. Hopefully your car would only need annual service so 125 miles isn't too bad but might have to lock down ranger service if you think you'll need it.�
May 3, 2014
mknox This has always bugged me. I pre-paid for 8 years because of this. It was said to be the ONLY way you would be entitled to the things you mention above. I now know that people who did not get the plan are receiving all of these things for "free". When I took my car in for its first "annual", all I got were fob batteries and wiper blades. I didn't get an alignment or a tire rotation. All of the other TSB work, inspections and upgrades they did I know for a fact were made available to people without the plan and/or who did not pay for an annual service. I don't begrudge folks getting great service from Tesla, but I do feel like I wasted my money on this.�
May 3, 2014
mibaro2 This is really bad timing for me. I need to pick a service plan is the next 10 days, so I'll be watching these changes closely, and try to get some clarification from Tesla.�
May 3, 2014
HankLloydRight You're still getting the annual service/inspection at a discounted rate.
The people getting these things "for free" likely paid $600 for the annual inspection.
I also suspect that as the number of cars increases quickly, the people getting stuff "for free" will diminish.�
May 3, 2014
highfalutintodd If "true" Ranger service is indeed no longer available as an option, I can't say I'm surprised. It always seemed like one of those things that simply wouldn't be feasible to scale (at least not at the rates they were charging).
Although I've enjoyed the uniqueness of the couple of ranger visits I've had, hopefully this will simply end up being semantics. If the "valet" service brings me a loaner and then brings my car back when it's done I really don't care. The end result - that I wasn't inconvenienced and tesla came to me - is the same.�
May 3, 2014
sbronle1 I am a bit confused. Is there not a "free warrantee plan" that comes with the car when purchased? Mine is due delivery in 14 days and this is the first time I have looked into the warrantee. I guess if they are going to charge you for a center console as an add on that in a way is a design flaw, they can charge you for a warrantee that should be included in the purchase price.�
May 3, 2014
EarlyAdopter Per dsm363 and Jerome of Tesla noted above, it appears it's still available, just ala cart ($100 per visit). That still matters for the increasingly smaller and smaller number of people still >50 miles away from a service center, out of range for valet.�
May 3, 2014
dsm363 I don't think the charge will stay at $100 in the future either at least for people not locked into a plan.�
May 3, 2014
stevezzzz @sbronle1: All work needed during the warranty period is covered, except for the 'annual' service visits. Everybody pays for annual service; some just choose to pay up front for a discount.�
May 3, 2014
tga But it appears that people who live >50 miles are now getting free valet service. Someone over on the factory forums says he got valet service 310 miles from a SC.
I agree with highfalutintodd - if they are going to come to me, why would I care if it's valet or ranger? Why would anyone care if the car is fixed in their driveway or back at a SC? Why would they care enough to pay $100?
If I can get valet service if I move further from the SC, I don't see why I (or anyone else) would want ranger service.�
May 4, 2014
capt601 Exactly!! The plan is only getting people a discount. Very simple. No other special services. Others will pay $150 more annually but get the same annual service.�
May 4, 2014
EarlyAdopter The Ranger Service option is back on the website, just a la carte. No more bundled package. Like I was saying...
�
May 4, 2014
gg_got_a_tesla $125 to be precise but, yes, by prepaying for a 4- or an 8-year service plan, one's just getting a discount.
Don't know why there's still angst about the non-plan folks (such as myself) getting the same service (TSBs, wheel alignment, tire rotation, etc.) when we are indeed paying ($600) for it.
I preferred to go this route as I could invest the $1,900 (or $3,800) and gain way more than the $125 discount (x4 or x8) rather than lock up all that money up front. Also, I was not strictly locked into using the 4 or 8 service vouchers within the 4 or 8 year windows; I got my first service done at 14 months and will maintain a 16-18 month cadence from here on.
The only risk in not having a locked-in price is that Tesla could conceivably raise it beyond $600 but, I'm betting that the price will hold and even drop for Gen 3 as more owners come on board. There's no way Tesla can continue touting a no/low maintenance slogan for an EV while raising these scheduled visit costs into high end ICE territory.
@mknox, not providing you with the alignment and rotation at your first annual visit was definitely an oversight from your service center. You should be able to justifiably get that rectified.�
May 4, 2014
HankLloydRight I bought the 8 year pre-pay plan for a few reasons. Anecdotally, I've heard people receiving preferential treatment at the service centers who have purchased the pre-payment service plan. Might be true, might not be. But if I'm going in for some other non-warranty repair or maintenance, why not maximize the chances of getting preferential treatment for something I'd be paying for anyway? I also want to show my commitment in the future success of Tesla Motors, and if buying the service plan demonstrates that, and the service centers see that, I think they'd be more willing to offer "freebies" than someone who hasn't pre-paid. I'm also not concerned about the opportunity cost of the $3800 versus just paying $600 each time. I'd rather let TM use that cash to fund their growth then try to invest it at a slightly better return for myself. I think we're all invested in the long-term viability of TM.
I also bought an inventory car with 8000 miles on it, and since I didn't know it's previous history of the car, I thought it was prudent to get the service/inspection plan. I also feel that in case I sell the car before the 8 years, the inclusion of the balance of the service plan helps resale value.�
May 4, 2014
David_Cary Of course, those who chose to not do annual inspections at all still get all the TSB and warranty work. They might even get a key fob battery too....
Given the warranty clarification (ie inspections not required), the best value (ie smartest thing to do) is forego annual inspections completely. I have never seen a justification that changes this basic fact.
I suppose I might pay for an inspection at the 49k mark. That might have some value. Otherwise, any problems are on Tesla anyway.
$30 for wipers and $5 for a key fob battery does not equal $475 or $600... if they aren't doing alignment and tire rotation balance. But even adding those things in, the value just isn't there.�
May 4, 2014
HankLloydRight Just not true.. when I asked my delivery specialist about the service plan and "hardware upgrades" this is what he said:
So there's plenty of value in upgraded hardware replacements over the course of the next 8 years that people not on the plan do not get.�
May 4, 2014
dirkhh Have we seen any evidence that people without the service plan had to pay for, say, the new vents? Or the improved cover for the lower part of the trunk?
For the record, I bought the 8 year service plan assuming that it would provide additional value over just buying annual service. At $3800 / 8yrs it's $125 a year compared to buying annually, sure, but when I asked in July last year I was similarly told that I would get "more" compared to paying for service on a yearly basis.
And I haven't seen evidence that this true. I'm not upset about it, I simply don't know what people without the service contract experience... so I guess I'm just wondering.�
May 4, 2014
Doug_G That's why I jumped on the "anywhere" service plan. Who knows when they'll put a service center in Ottawa? I've had a lot of Ranger visits (early Sig VIN) so it's been a fantastic value for me.
And let's admit it, this excuse about "all the service centers opening up" doesn't make sense (to put it rudely, it's "spin"). If anything more service centers just means there will be less uptake, but it would be still invaluable for new/wider market areas. The reality is that they are discontinuing it because it's costing them too much money.�
May 4, 2014
dirkhh Yes, I was stunned how "cheap" it was (the incremental cost). Certainly seemed implausible that this would cover their cost.
I live literally 10 minutes from the Portland service center so it wasn't worth it, but if I had been more than 30 minutes away, I would certainly have ponied up the money.�
May 4, 2014
mknox But what I'm saying is that I know for a fact that people who did not buy the plan (or paid the $600 at the door) are taking their cars in for warranty items and getting the full service for "free", minus just the wiper blades and fob batteries. They're getting hardware upgrades (i.e. door handles) and still get all of the software upgrades that you were only supposed to get with the plan.
- - - Updated - - -
LOTS of people got the new defroster vents without the service plan or paying for it a la carte. I have the 8 year plan and didn't know about the trunk cover. What's that all about?�
May 4, 2014
dirkhh Early production and Sigs had a rather flimsy cover for that - which was replaced for a much sturdier one at some point in Q2 last year. And it was retrofit for the asking, I believe. I got mine when I took possession of the car (bought a showroom model that had been produced three months earlier)�
May 4, 2014
mknox Mine has a kind of flimsy cover. Feels almost like fabric covered cardboard. I guess I'll have to ask.�
May 4, 2014
Doug_G Yes, just ask. If you complain they should replace it. Worked for me.�
May 4, 2014
dirkhh Yes, based on your delivery date your car is a couple of months older than mine. High four digit VIN I guess? They'll replace it for sure. I'm surprised they didn't do so at the one year service...�
May 4, 2014
HankLloydRight I agree that there is little current evidence to the contrary, but as I mentioned above, I think that practice will diminish as more and more Model S and Model Xs are sold and serviced. A lot of TM is still in the early-adopter phase and wanting to please everyone.. and service might be a cost-center instead of breaking even as Elon said it should. As soon as the number-crunchers take a hard look at what's going on at the SCs and how these practices may be affecting the bottom line, I think the give-aways to the non-plan holders will stop.�
May 4, 2014
capt601 However, someone going in for annual service and paying the $600, is in the "plan". Just at a slightly higher cost. Nothing special for prepaying except giving tesla the money ahead of time.�
May 5, 2014
Cottonwood Being almost 300 miles from the Service Center in Denver, I always feel a little guilty about the distance, and, whenever possible, try to let the techs combine my service with others out towards me. With the Service Center opening in Albuquerque, it will only be 200 miles or so... Glad I signed up for the Ranger Plan, but $100 per visit still seems like a deal when you live in Pagosa Springs, Durango, etc. I'm not sure it pays for the diesel in the big pickup, much less the drive time!�
May 5, 2014
gimp_dad This statement (below) is way more broad than what they actually do. You might want to get someone to sign that for you
"you would be eligible to receive any of the upgrades that we come out with at no extra charge."
By this definition "A" batteries would be upgraded to "B", "C", "D", etc. for free; original wiggly P85 suspension would be upgraded for free; etc. As an early owner I can tell you that this is not even close to true. Even asking for these upgrades at substantial cost is generally completely ignored. I have the 8 year service, the 8 year ranger option and the 8 year extra warranty all prepaid. As far as I can tell all of that has bought me absolutely nothing in terms of special treatment. Generally, they try as hard as possible to address my issues with valet service saying they need to bring it in to the service center to make sure they take care of it properly.
Anyway the actual wording of Hardware Upgrades includes the word "necessary" which, I guess, is why they won't do any of the things your delivery specialist erroneously promised you.�
May 5, 2014
stevezzzz I had one of the early footwell covers, too (you just have to ask your service center manager for the newer version). It was a POS; the new one is far sturdier and I routinely put my weight on it without worrying that I'll end up in the footwell.�
May 6, 2014
neroden It didn't make sense... for Tesla's bottom line.
For anyone who lives in a rural area far form a service center, the prepaid Ranger service was pretty much mandatory. Tesla is, frankly, not rolling out very many new service centers.
But the rural Tesla owners are an expensive and unprofitable market for Tesla Motors. Probably Tesla's just trying to discourage people who live far from a service center from buying the car at all.
- - - Updated - - -
It could easily have been made available only for those more than XXX miles from the service center.
- - - Updated - - -
The planned addition of service centers will still leave most of the US more than 50 miles away from a service center -- to say nothing of Canada. I suppose Tesla doesn't actually want this market.
There is no proposal to have a service center within 50 miles of me, and I live in central NY. The closest rumored location is 100 miles away.
- - - Updated - - -
Well, if that's the new model, that seems perfectly reasonable... except for those Alaska and Saskachewan folks.�
May 7, 2014
smartypnz As I understand it, I have 8 year (100K miles) warranty (purchased), but 4 years (50K miles) service. We decided to hold off on the extra 4 years for the extended service.
But now, the service extension is gone. What they called Extended Service is a warranty for Parts and Defects.�
May 7, 2014
dirkhh <sarcasm>if only Tesla worked with a dealership model then the free market would create a service center right where there are customers. And multi-brand dealerships would make it economically feasible even in rural areas</sarcasm>�
May 7, 2014
Al Sherman Sorry about being confused. I got both plans with "anywhere", and unlimited Ranger Service plus both extensions. Do I still get unlimited Ranger Service for 8 years?�
May 7, 2014
DrComputer I had purchased the exact same options as you. If l look in the portal it still allows me to purchase the 4 year extension plan for $1900 for a total of 8 years or 100K miles if I want.�
May 7, 2014
Gizmotoy Same for me. I have the 4 year prepaid service and can still opt to purchase the additional 4 years, or the Extended Service Agreement, should I choose.�
May 7, 2014
Newscutter I might be repeating known info so bear with me--- but make sure I'm getting this right:
Factory warranty covers parts/labor for defects 4 year/50K. Does not include any preventative/annual services.
Service Plans are offered as 4 years (overlapping the factory warranty) and 4 years + 4 years (8 year/100k). These cover ONLY annual services and must be purchased around the time of delivery.
After the initial factory warranty for parts/labor expires, even though the owner may have purchased the extended service plan (4 + 4), new repairs/parts/labor would NOT be covered-- even if discovered during the remaining 4 annual services.
For parts/labor coverage for years 4-8 of ownership (up to 100k) there is an Extended Service Agreement which can be purchased at any time during the warranty period, though the price may change. Repairs have a $200 deductible and are subject to proof of prior service per Tesla's recommendations (see Service Plans above) in order for ANY repairs to be considered covered. (Read part C of the ESA).
--------------------
In summary: If you want "bumper to bumper" coverage for 8 years/100k, you must purchase BOTH the Service Plan AND the Extended Service Agreement, $3800 + $4000 = $7800.
If you EVER want to purchase the ESA later, you must have all annual and recommended services done within Tesla recommendations, in order for the ESA to be valid (so 4 services at $600 (price subject to change) or the 4 year Service Plan for $1900). Skipping services during the initial 4 year ownership period could render any later repairs under the ESA "invalid" (though I'm sure the website will happily let you spend the $4000 on the ESA without warning you).
--------------------
So, if you want to be a "proper owner" and mitigate expenses... you pretty much HAVE to buy at least the 4 year service plan since skipping annual services renders you ineligible (potentially) for coverage under the ESA, should you want it later. That being the case, why risk the prices rising-- lock in the service costs now rather than counting on them being $600 four years later (Roadster prices just went up to $750). If Tesla lowered annual service costs, you'd still come out ahead as long as the price was $475 or more.
In ownership year 4, you have the option of "repurchasing" your warranty at whatever the current price is ($4000 now). If you deem it worthwhile, you are also committing to paying 4 additional years' worth of annual services (to keep the ESA valid) if you have not already purchased the 4 + 4 Service Plan. On the other hand, if you decide the Extended Service Agreement is not worth the current cost, then you can now start skipping annual services as you see fit based on the history of your particular car.
What to do? $7800 seems like a lot for full warranty coverage... on a car that ostensibly won't need it.�
May 7, 2014
HankLloydRight I figure in about 4 years, there will be the option to "trade up" to a better Model S with longer range, better seats, etc, so the loss of the factory warranty doesn't matter to me that much. I bought the 8 year service plan to cover the 4 (or so) years I'll have the car, plus add a nice perk for the resale value. But then again, I might just hold onto this car for 10 years. Who knows?�
May 7, 2014
yobigd20 and that is exactly why I purchased neither. with "no" to "low" maintenance being marketed by Tesla all over the place as one of it's primary selling points, why the hell would I pay them another $7800? that plus 100k miles coverage wouldn't last me 24 months anyway.�
May 7, 2014
brianman Except for WA and FL where we're currently just screwed if something happens just one day after the 4th year. No, I'm not happy about it. No, I don't know enough to blame Tesla solely but I do have some stress over this. I don't want a five-digit repair 2 days after the 4th year mark.
- - - Updated - - -
Awesome. They'll have a trade up option for Signatures? Oh, wait...
�
May 7, 2014
sbronle1 Turns out that Florida prohibits pre-paid extended service plans and warrantees because a law was in acted to prevent these because some A/C companies did same and bailed leaving customers holding the bill. Makes decisions for this even easier for me I guess.�
May 7, 2014
green1 Seems to me that the best way of dealing with this "low maintenance" EV is to skip the service plan, and spend the $600 a-la-carte every 2-3 years, that way you get the factory service, TSBs, etc. And you don't spend more servicing your "low maintenance" vehicle than you would your old "high maintenance" ICE�
May 7, 2014
Newscutter The only catch with that, is that by the "letter of the law" on Extended Service Agreement, you have made yourself ineligible for covered repairs.
Let's say 2-3 years from now there turns out to be a rash of pricey failures/issues and you think perhaps you'd like to buy in to the ESA (which would be priced accordingly if the cars proved problematic). Since you'd skipped recommended service intervals, Tesla could deny repair coverage under the ESA. I imagine the website would still let you buy it, however, but you'd never get it refunded if denied service was what prompted the request.
In for a penny, in for a pound. The 4 year Service Plan (and/or minimum 3 a-la-carte annual inspections, depending how you interpret the calendar) are REQUIRED to maintain even the OPTION of buying into the Extended Service Agreement later.�
May 7, 2014
green1 Except that I can't even stomach the concept of paying more in maintenance for this "low maintenance" EV than I pay for servicing an ICE vehicle. It seems to me that the plans are insanely overpriced, and the best bet is to make sure everything works perfectly at the end of the warranty, and do the occasional service every few years thereafter.
The car is already extremely expensive, It's supposed to make up for it in savings on fuel and maintenance, but if the maintenance is more expensive than an ICE vehicle, all that's left is fuel savings, and it takes a very long time to make up 100,000 (plus maintenance) by those fuel savings.�
May 7, 2014
Stuart You�re right. I bought a NEMA 6-50 adapter last September, but they no longer appear on the Tesla web site. The NEMA 14-50 is the only 50A (40A continuous) adapter they still sell.�
May 8, 2014
smsprague The service plan cost is on par with an 80k Mercedes ICE - this seems way out of line and debunks the statement that the Model S has low maintenance costs�
May 11, 2014
sbronle1 It is not Tesla's fault in Fla. I take delivery in 6 days and looked into the extended service plans but Fla has a law that prevents these from being available due to some unscrupulous air conditioning companies that offered extended plans then left the state leaving the buyers empty handed. It kind of makes my choice easy. I have no choice. Just counting on Tesla to provide a near maintenance free machine.�
May 11, 2014
tezco At some point Tesla may also quit installing those free upgrades that became available during the period that you "went bare". I paid for the full meal deal, and my service guys really roll out the red carpet, although I need to ask about the beefed up trunk floor panel since I think I have the flimsy version....�
May 11, 2014
apacheguy Have we determined that TSBs will be covered under annual service? Last I checked they were under warranty and all cars got them regardless of whether they were paying for service or not.�
May 11, 2014
cschock TSBs have always been listed as "Warranty" on my service repair paperwork. So I think that implies rather strongly that they would be covered whether or not you have a service plan.
For what it is worth, I got the 8 year service up front as a full disclosure sort of thing.�
May 16, 2014
tliving I don't think if you drive a lot of miles in a year its a good idea to do the pre-paid service. If you do "average" miles, then the 4 year plan makes sense, not so sure the 8 year plan ever makes sense.
More thoughts here:
Should you buy the Tesla Pre-Paid Service Plan? - TESLARATI.com�
May 16, 2014
chickensevil Changes to service plans... And the debate continues... Sigh... To buy or not to buy. One thing is for certain, according to my service center, unless you prepay for service they will only give you an alignment/rotation at the date of service vice every 6k miles...
this is makes no sense to me, but is what I was told... Hrmmmm�
May 17, 2014
russman I think it's the opposite, since there is supposedly no longer a mileage limitation to the service plans, if you drive a lot of miles it makes sense to get the 4 year prepaid. If you don't drive a lot then it makes sense to skip the annual. I will probably be getting the 4 years as I have to decide in 3 days.
�
May 17, 2014
russman Well, I emailed ownership again about the mileage restriction and the response I received was, that there is still a mileage restriction:
"This is Akalin from Technical Support in Fremont, CA. Thank you for contacting Tesla Motors Service regarding your concern about the service plans. The service plans all have a mileage restriction, please see below: (screen shot of the service plan pages)"�
May 17, 2014
johnnyS I have the prepaid plan and I called in for an appointment for my 25,000 mile service yesterday May16. The first available appointment in Orange County is June 25 more than a month away. I asked for a loaner and was told they do not know if they will have any available. If necessary they will valet an Enterprise rental to me! Nothing is wrong with the car so it is no big deal. I know they are slammed with work, but 5-6 weeks for a service appointment. I stopped by (with an appointment) on a Saturday a couple of months ago to have the tires rotated. 1 1/2 hours later they had it done--this is with an appointment. After they rotated the tires they asked if I would like the car washed--no thank you I have already waited 1 1/2 hours. Tesla needs to scale up the service centers quickly.�
May 17, 2014
liuping That is extremely disappointing to hear. I wish I did not buy my service plan now. I bought it in part on the assumption (based on emails from Tesla posted here) that it could be used once a year, instead of every 12K miles.
I'm not even at 5 months and I'm almost at 11k miles. I do not need service 2 times a year, for a car that is supposed to be low maintenance.�
May 17, 2014
apacheguy @johnnyS - yes Costa Mesa is incredibly busy. I have never received a loaner from them and I always have to book a month in advance.�
May 17, 2014
DaveT Hopefully the coming Brea and Mission Viejo service centers will help.�
May 17, 2014
chickensevil the agreement you made with Tesla is still unfortunately based on the following:
This is what they are bound to. If they do anything else I would be thankful, but there isn't really anything you can do about it. If someone has a copy of an agreement which states otherwise (even through email) you might be able to leverage that to get what you want, but otherwise this is what we all agreed to.
PS: I broke down and decided to pay for the service for 4 years... Worst case, I just say screw it, and sell the car in 4 years.�
May 18, 2014
capt601 Unless something new has happened, but both of those are stores not service centers.�
May 18, 2014
russman Another clarification for service plan:
"As far as the service plan/ annual services go. I apologize that you keep getting the run around. It's either 12,500/or 1 yr which ever comes first. To give you an example it's like when you first buy a gas powered car and they tell you the basic warranty is either three yrs or 36,000 miles which ever comes first. So based on that principal if your coming near the mileage or the year I would advise to have an annual service completed. Remember even though this car is packed with amazing technology it does need a check up to make sure that technology is running up to par. It's up to you in deciding whether or not you want to go a head and purchase the service plan or not. It's a good idea just because every bring is pre paid a head of time rather than paying every time you do have an appointment. "�
May 18, 2014
liuping I know that what it says on the site, but they told several people it could be 12500 miles OR 1 year, not which ever comes first. Unfortunately I did not get that in writing, so I have to chalk it up to my own stupidity and the excitement of getting my new Tesla.
I would not recommend anyone get the prepaid plan, unless they plan on driving exactly 12500 miles a year. It's just better to pay the $600 once a year if you drive more or when needed if you drive less. I'm basically paying $900 a year for service, since I' forced to use 2 of my 8 total service visits each year.
Like I said, it's my fault, I should not have purchased the plan. I will get some value out of it for sure, so it's not a total waste. I'll just consider it doing my part to help Tesla get/stay profitable, so they can make the Gen III and really change the world.�
May 18, 2014
yobigd20 When asked this question at a Q&A session I specifically recall Elon saying that high mileage drivers do not need to bring their car in every 12k miles and that once a year is fine. He also said he agreed that $600 was too high for the service fee and that they would look into doubt something about that but nothing's come to fruition regarding that yet either.�
May 18, 2014
russman I have a separate email from Ownership which says this, the problem is, who can you go by:
We have indeed eased out restrictions around the mileage on Model S, unless the customer has financed through one of our partners for the Buy Back Guarantee. In these cases, the customer is required to bring the vehicle in for an inspection every 12 months or 12,500 miles, whichever comes first.
Our specifics on the service appointments are as follows:
Tesla Service includes
- Annual inspection (or every 12,500 miles)
- Replacement parts like brake pads and windshield wipers (excluding tires)
- 24 hour roadside assistance
- System monitoring
- Remote diagnostics
- Hardware upgrades
We do include tire rotation as well. The frequency of the rotation is based on size of wheel and driving style. This, and whatever else is covered by the annual inspection, is something that should be discussed with your local service manager.�
May 19, 2014
liuping I remember something like that too, but can't find the video, and they never changed the website of agreement, so I think they decided not to do it after all.
I'm not going to fret it. I love my car and so far every time I've been in for service, it has been a great experience.�
May 19, 2014
chickensevil Technically, the wording on this still says annual or 12,500... so since it doesn't specify what the threshold is here, then they could claim that the service agreement defines what that means, and the service agreement says whichever comes first.
The "eased out restrictions around the mileage" since it is vague, could simply be referring to back when they tried to claim that in order to get regular warranty service (for the original warranty) that you had to have your car regularly serviced. That has been officially changed even on the website.
Not trying to be negative about all this at all, just being a realist here.
Honestly, when have you ever had a car that you could do service based on the greater of two variables, vice the lower? Oil changes are 6,000 miles OR every 6 months... whichever comes first. People who drive more, are technically supposed to get their oil changed more often. Everything has always been based on miles or time whichever comes first. Now, do you NEED this service? that remains to be seen. It is the same crap we have all had to put up with every time we go into Jiffy Lube and they try to tell you your car is going to break down on you if you don't spend an extra 300$ and get this special fluid put in your oil every year.�
May 19, 2014
russman I got yet another new reply:
"To confirm on the service plan you may perform your services annually as opposed to by mileage."�
May 19, 2014
apacheguy Like most things with Tesla, it depends on who you talk to.
Indeed, you recall correctly. I think it was at some event in Norway or Germany where he was speaking to an owner who drove an insane amount of miles per year.�
May 20, 2014
chickensevil Who did you hear this from, and any chance you can copy the whole message into the thread? This might help with using it as leverage to get them to honor this for other people if they have a specific person in Tesla to point the finger at.�
May 20, 2014
russman Another reply from Ownership:
"The only real concern you might have will be if you have financed your Model S, and have the buy back guarantee. This will require you to bring your Model S in for an inspection every 12,500 miles. If you are not concerned about the buyback guarantee, we can waive the mileage limit, and just recommend that you bring the vehicle in once a year for inspection."
I had 1 day left, so I went ahead and purchased my 4 year plan and intend to bring my car in at the 1 year mark, with whatever mileage I have on it, which will be greater than 12,500 and closer to 24,000.
- - - Updated - - -
This particular reply came from my service advisor. So this email combined with the email from ownership made me take the risk of buying the 4 year program, but only going by the calendar, not the mileage as I will have over 12,500 each year at this rate. So basically getting 4 years for the price of 3 years.
�
May 20, 2014
chickensevil Appreciate the insight, I would keep a copy of those emails for your records haha. I only add and caution the notion on if you were or are planning to get the extended warranty since it seems based on wording they could try to get you on that one (based on you not getting the car serviced "regularly"). Maybe something else to ask them while you have their attention?�
Không có nhận xét nào:
Đăng nhận xét