Apr 15, 2013
Al Sherman I guess it's my turn in the barrel.
I was running errands and I got the update notification. We don't get 3G at home and it's a beautiful Spring day so I decided to go to the park and park. 4.3 took about 20 minutes. So, after over 2 hours I called roadside to confirm I was really getting the update. The tech guys confirmed that my 12 volt was dead.
Door handles presented, and lights flashed but that's about it. I'm home now waiting for a call from the truck driver who is going to take it to Columbus. He estimates pickup at about 6PM EST so it'll be in Columbus by about 8PM. They emailed me to let me know that they know it's coming and are waiting for it.
Questions? Answers? I'll update as soon as I know anything at all.
In the meantime: I definitely get my "first adopter" pin!:smile:�
Apr 15, 2013
Rodolfo Paiz Ouch. Sorry to hear that!�
Apr 15, 2013
andrewket Wow that's frustrating. Hey Tesla - where is that Wi-Fi support? :wink:�
Apr 15, 2013
Stoneymonster Yeah, Tesla should make it required for the car to be plugged in for updates to apply except in special circumstances.
Jeez, even my iPhone won't let me do that. Does sounds like maybe your 12V was on the edge though.�
Apr 15, 2013
yobigd20 I thought it said on the console that it was required to be plugged-in in order to update the software. Either that or it said they highly recommend it before starting. In either case, like Broder, you didn't follow the directions
�
Apr 15, 2013
Al Sherman Not sure where you're getting that. My screen just says an update is available. When do you want it? I said "Install now." I've never seen anything about the car being plugged in.
It does seem as though if the 12 volt isn't capable of doing a two hour update, then the car being plugged in should be important. I've just never seen anything like that on the screen or on the forum. Where are you getting that?�
Apr 15, 2013
Zythryn No, it tells you the car can't be charged while updating.
I could see updates affecting how the inner workings of the charger system works requiring that the charger not be active during update. But that is pure speculation.
The vampire load is putting a lot of stress on the 12v batteries. I really hope they can get that issue resolved.�
Apr 15, 2013
vfx So should the screen read, "Please plug in and Install Now"
or after hitting the button a popup reading, "We recommend being plugged in" ?
PS
The definition of Brodering has gone off the rails!�
Apr 15, 2013
Wattson Hey Al Sherman,
Since your car is completely disabled, be sure to ask the tow driver in advance if they're bring "GoJacks" or similar for the rear axle wheels. They'll be needed since the parking brake can not be released.
I'm going through the same thing, had 4.4, next day 12V battery dead. I didn't think they are related.
David�
Apr 15, 2013
Al Sherman Thanks David. Dave H. just called from Columbus SC. He said they'd need "dollies." I guess that's what you're talking about. I called the towing company and they don't have them so I'm waiting for a call back from roadside.
As a slight update; Dave feels confident that it's just a bad 12 volt. Not necessarily a coincidence since a "good" 12 volt should be able to handle the update without going dead. Just want to make sure folks don't think 4.4 had anything to do with it since the update apparently never completed.�
Apr 15, 2013
andrewket Anyone know what the capacity of the 12V battery is? It sounds like Tesla should consider upsizing it whatever it is.�
Apr 15, 2013
Puyallup Bill I updated to 4.4 earlier this morning, and all it said was that I had to be in park. Nothing about charging or not charging. I since have moved the car without problem.
Shortly after I started the update, I returned to the garage and the headlights were on. WTF? I stupidly stood there for a minute, and they turned off. Like a VW Herbie?�
Apr 15, 2013
yobigd20 I think someone said its a small battery, like the kind you see in lawnmowers.�
Apr 15, 2013
Zythryn Not sure how it works, but I don't believe it is the size of the 12v battery so much as the depth and number of charging cycles. Not very familiar with standard car batteries though.�
Apr 15, 2013
artsci These kinds of things really shouldn't be happening. Makes me wonder about the sufficiency of the testing and quality control regarding the updates. It's a loser for Tesla and for us.�
Apr 15, 2013
AnOutsider Yeah the broder definition needs to be ironed out. As for forcing being plugged in, no thanks. I've installed 2 updates on the go with no issue�
Apr 15, 2013
dtich i do think the 12v is too small, but i really don't think that's related to these issues. the 12v can power the electronics long enough to update with no issue. i've updated while in an outdoor parking lot twice, no shore power. it's no problem. the update instructions make no mention of being plugged in as far as i remember either. it's not, and should not be, necessary.
this 12v battery issue is insane. this should be a recall situation really. how many have to go bad before they decide it's a widespread issue?
that said, however, i should say that for the last two weeks i've had a meter on my battery at the utility socket next to the usbs in the cabin (not fulltime, but once each time i get in the car), and i've seen 14+ vdc when charging, and around 13.5/6 when driving. never, never, have i seen it below 13v. even after not charging overnight and essentially going two full days with driving and vampire load while parked, still above 13vdc. fwiw.�
Apr 15, 2013
dsm363 The car doesn't have to be charging I think but makes sense to have a full standard charge before an update. If something happens, have more time to get issue addressed before vampire drain becomes a problem.�
Apr 15, 2013
spatterso911 Artsci, I have to disagree with you on this. It's way too premature to insinuate that testing and quality control of the updates is a factor. No indication whatsoever that his issue with the 12V had anything to do with the update. More likely than not it was circumstantial. Many others have updated without this problem occurring. Perhaps we shall see if others report a similar problem before considering this an update-related software issue...�
Apr 15, 2013
Rodolfo Paiz And now come 62 posts with "mine updated with no problem" plus another 38 saying "I don't have the update yet". :-D�
Apr 15, 2013
Elshout Al Sherman is right, there was never a message about being plugged in.�
Apr 15, 2013
100thMonkey :tongue: just did the update with the car unplugged and no dead battery!
�
Apr 15, 2013
toto_48313 When I tried to update to 4.4 this morning, it took approx. 20 min. I got the light on/off etc as usual. The unsual part comes when the update finish. I got a message on the display. This panel stated that the update didn't succeed and I will receive another notification later.
Now i'm a little bit affraid doing it now.�
Apr 15, 2013
jomo25 Really 12V issues seem to be striking everyone, eventually. Definitely getting a volt meter and gonna have to check it daily, if not more often.�
Apr 15, 2013
JRP3 It's possible that the update process causes the DC/DC circuit that converts pack voltage to charge the 12V battery to be switched off during the update in some cases. If that happens then the small 12V battery may not have enough capacity to survive the update.�
Apr 15, 2013
kendallpb Sorry to hear about your trouble, Al. I did the update earlier this evening with no trouble. I suspect coincidence in your case (obviously just a guess).
- - - Updated - - -
Mine did that, too--I think (from someone else's comment) that's normal. But it is kinda weird/confusing. My other updates were late at night and I wasn't watching the car; this time I just happened to go outside shortly after starting, like you.
- - - Updated - - -
Whoops, missed this. Thanks for the follow-up! ;-)�
Apr 15, 2013
K Hall Not everyone every where. I haven't had any issues with the car, "Knock on Wood" and have over 4,000 miles on him. Then the "Recall Comment" Really? So much drama. Sorry to hear about this Al, and yes you now can proudly wear your early adopter pin.�
Apr 15, 2013
spatterso911 Just got my volt meter today in the mail. Tested it on my SUV, since I haven't picked up my Tesla from the sound installer yet. Works reliably, tested against the onboard voltmeter of the SUV. Now I will be watching the 12V battery like a hungry hawk.�
Apr 15, 2013
kcveins I tried to do my update, but it said that the 12V battery was too low to do the update. I talked to Tesla and they are going to come out next week to replace my battery; in the meantime they said to postpone the update.�
Apr 15, 2013
FlasherZ On some cars the DC-DC firmware needs to be updated as it does not charge the 12v battery under certain conditions. This may also be an issue.�
Apr 15, 2013
jomo25 OK, I know it's not 'everyone', but you know its a quite a high percentage of the people on the forum. It may not exactly representative of the overall population, but I bet it's not dissimilar in the types of issues people are seeing. I wasnt the one asking for a recall. But I will say its concerning.
That people feel the need to get a Voltmeter speaks to the commonality and the consequences of the issues. I mean, I dont even have the car yet, but I did order one on Amazon today, so I can have it when my car arrives.
- - - Updated - - -
Someone mentioned (I believe) there is actually a Service Bulletin for this in another thread. Is this on the Tesla site or elsewhere officially?�
Apr 15, 2013
kishdude This same thing happened to me with the 4.3 update. Curious as to why Al was not given this message? Tesla service came over to our house and replaced the 12V and everything has been fine. Never lost use of the car. I watched them change the 12V. It is buried in the passenger side of the frunk and underneath the cabin air intake and is really not user-replaceable. Took the tech about an hour to complete the job. Maybe there should be a voltmeter in the display as part of a software update.�
Apr 15, 2013
dtich i guess the 'recall comment' was mine, and no, no drama in the least. i am a dyed in the wool tesla supporter (owner, stockholder, cheerleader), but there are SO many 12v issues, that, yes, i believe this could qualify as a recall issue. i think it seems clear something about the 12v is very wrong, and although i've personally had no issues with it, and many others likewise, there are enough that i think a service bulletin for all owners offering/suggesting/insisting on a 12v battery replacement isn't beyond the pale. many cars have been recalled for less. and at this point it's also a potential pr issue. anything that could potentially ground a car should be dealt with proactively in my book. where possible.
no drama. just characters.
at the very least, tm could implement a 12v monitoring handler on their server side that will flag any units with out of spec readings and preemptively contact those owners and take care of it that way. doesn't have to be a model-wide recall or anything... dramatic.�
Apr 15, 2013
Doug_G I believe the coreect term in a case like this would be "technical service bulletin", or TSB, not "recall".�
Apr 15, 2013
dtich my understanding is that a recall is a mandatory repair usually related to safety and almost always at dealer cost; a tsb is usually not safety related, often elective and frequently an owner cost item. i think this would qualify as a recall, but in any case a non-owner cost situation. afaic. but as i indicated in my post above i just think a tsb, or recall, whichever, is in order. i wasn't saying it has to be a recall.�
Apr 15, 2013
brianman This guy on the street told me that the 12V is more reliable if you point your car East while updating.�
Apr 16, 2013
vfx Batteries. One bad batch does not spoil the MY.�
Apr 16, 2013
Al Sherman It may just be as simple as this. Bad batch. I have no reason to believe it isn't. That's certainly what I'm hearing from the SC manager. He said he's attempting to keep a dozen batteries at the SC 'til they cull through the bad ones in peoples cars.
This isn't much of an update since my car isn't at the SC yet.
It HAS been a very interesting experience. A learning experience for certain. Trust me, it's different than reading about issues on TMC when it first hits you that it's YOUR car that wont start. Honestly, after my initial shock that my "perfect"car wouldn't drive; I was proud that I'm a part of the troubleshooting. Seriously, that's how I feel. Our goal even as we drive this amazingly powerful, and fast luxury car is to get Gen III to the masses. Working this stuff out is part of the process.
I was also glad to experience roadside assistance. Very competent, I knew they were there to help me. The Columbus Service Center manager got in touch with me immediately after he heard my car was coming in. I can't say enough about how good that made me feel. I don't know how Tesla keeps hiring these awesome people but kudos to whoever gets it done. The manager at the Columbus SC was communicating with me as late as 10PM last night. Not because I bugged him either. He just REALLY cares.
The only weak link (other than the obvious offending battery :wink
FWIW: I started the upgrade with a full standard charge minus about 10 miles of driving. I was parked in the exact same spot (lots of 3G bars) as my last update. Did not get any 12 volt warning. The update appeared normal with the scheduling or install now option, the 2 minute countdown and then the window saying that the update was in progress. Not sure where yobigd20 got that silliness about not following instructions. I'm a "checklist" guy. I do these things exactly according to instructions and I always double check before selecting anything. I've never seen, and frankly can't imagine that I would have missed anything about being plugged in.
Hoping it's just a bad 12 volt. I'll update as soon as I hear anything.�
Apr 16, 2013
steve841 Another FWIW .... I just updated to 4.4 and got the message, "Update did not complete ....." Called Tesla and they asked if I was charging when installing the update and I was...
She told me Tesla does NOT recommend charging during an update.�
Apr 16, 2013
JRP3 The fact that there seems to be no easy way to manually release the parking brake is basic design flaw.�
Apr 16, 2013
rogbmw I updated yesterday. For both 4.3 and 4.4 I have updated at work while inside with no problems. We'll keep our fingers crossed.
Regarding someone in the thread checking the battery voltage, the 12V battery is not easily accessable to just check it daily. Remember, its not an ICE.�
Apr 16, 2013
Zapped I charged my "dead" battery for 5 hours when my car lost power 2 months ago.
Perhaps the batteries had a low initial charge and version 4.x fixed a re-charge issue.
TELSA wanted to pickup my car and replace the battery but I said I'll try charging it up first.
Thanks to this forum it was a easy procedure to remove the front cone etc. and TESLA actually phoned to tell me the re-charge was complete.
Anyway I'm glad it worked. Never lost the use of my car. Never had an issue since.�
Apr 16, 2013
zax123 Al, sorry to hear about your experience, but I'm glad TM is taking good care of you. If there's one consistent message here, it's that they do just that.
Am I completely wrong in thinking that when the car informs us that an update is ready, it means it has already completely downloaded the update and is just waiting to install it? Does the car absolutely have to have 3G signal while actually PERFORMING the update?
I'm asking because Al always goes to a strong 3G signal area to update his car, but I'm thinking that he could update it anywhere once the car has downloaded the firmware onto non-volatile memory somewhere in the system...�
Apr 16, 2013
JRP3 You could access the posts behind the nose and run some wires to an easily accessible location, maybe in the frunk.�
Apr 16, 2013
mknox I wonder if something like this plugged into the 12v socket would be enough to juice up the 12v battery enough to get you going. There are lots of makes and models of these on the market.�
Apr 16, 2013
WarpedOne Aren't there any 12V plugs in the car?�
Apr 16, 2013
dsm363 There are behind the nose cone.�
Apr 16, 2013
Doug_G There is a 12V plug beside the USB port. You can use that to monitor the voltage, in fact there are gadgets you can buy for the purpose. It might be possible to charge the battery through the plug, but you should check with Tesla on that. For charging it is probably safer to pop the nose cone off - which is pretty easy to do.
The updates are fully downloaded before you get the notice to install.�
Apr 16, 2013
wycolo Go to 3G land to do the download but return home to do the actual upgrade. For 4.3 it asked me: "Do you want to Install 4.3 NOW??" The answer should be NO!!
Re 4.4 - they'll have to pry 4.3 out of my cold dead hands. If it works don't change it!!
Broder had a few problems but the 12v batt was NOT one of them. Can't touch him with this.
POWER OUTLET is turned OFF with car. Might be best to trickle charge the spare frunk batt with an onboard trickle charger using a dangle-down 120v plug ala block heaters on ICEs. So 'plugging in' now will entail two plugs!!
--�
Apr 16, 2013
ckessel Ok, that is a completely absurd policy on Tesla's part. The updates install very late at night (or early in the morning) by default, exactly the time most people have their car plugged in.�
Apr 16, 2013
Al Sherman Wow. I did not know that. Obviously. Next time I'm gonna wait til I get home for certain.
The car is still "enjoying" the park. The second tow guy waited for his dollies to come and then they were too small for the 21" inch wheels. So they'll be back sometime today with the bigger dollie thingies.:smile:�
Apr 16, 2013
zax123 I agree, and I would be tempted to say that "she" was perhaps misinformed...�
Apr 16, 2013
JRP3 It's possible the 12V sockets are not on the same channel as the 12V battery. I think the DC/DC has two circuits, one of them keeps the 12V battery charged and may or may not power other devices, and the other powers the rest of the 12V accessories.�
Apr 16, 2013
mknox That I didn't know. I assumed the DC/DC was the EV equivalent of an ICE's alternator, and everything was powered from the 12 volt battery.�
Apr 16, 2013
Doug_G I'm not so sure. The Roadster had trouble with some accessories blowing out the converter. I thought part of the reason for the larger 12V battery was so that accessories could be more safely operated.�
Apr 16, 2013
MichaelS I did one update while I was at work charging. No problems at all. I don't think it matters if the car is charging or not. It just terminates the charge process and then restarts charging at the end of the update.
- - - Updated - - -
Here is a chart of a three day logging of the 12V battery at the terminals behind the nose cone. I think there is a problem when the voltage goes to 15.6V for hours at an end. The response from ownership was "That is a very healthy voltage"! Yeah duh. the battery is getting cooked.
Opinions if this is a good way to treat the battery?
�
Apr 16, 2013
vfx I have not been following close enough to have noted .
If there is a problem with the car the we would see multiple battery replacements in the same vehicle. Has that been the case?
Also a 12V battery readout is looking like a good idea right now.�
Apr 16, 2013
JRP3 Definitely not. AGM's usually max out around 14.7V and usually are kept around 14.2V max, but float around 13.2V. Certainly looks as if the DC/DC charge circuit is going out of spec there for a while.
- - - Updated - - -
Could be but that doesn't seem like the right way to do it. Running everything through the 12V battery seems as if it's going to wear it out much faster. I'd rather see the DC/DC accessory circuit upgraded for higher current and have the 12V battery on a separate circuit for crucial systems that need a backup.�
Apr 16, 2013
justduckyangie Maybe I should feel lucky my car won't let me update. My car is currently on software version 4.2 When I try to update it, it gives me the warning that the 12 volt battery is too low to perform the update-contact service...Call/email into service. At least I always feel better when I can come on here and see people having the same issues.�
Apr 16, 2013
Zapped I was getting low battery warnings from my 2012 BMW 535 after 2 months. Had never seen that in a new vehicle before. Service told me to lock the car when leaving to turn off all the systems and put a charger on the battery. Apparently short trips to work didn't help either.
When it happened, I just charged the TESLA battery and never had a problem since. (no tow , no ranger)
Just updated to 4.4 ( 1.31.11 ) tonight and no issues.
BTW, dislike driving the BMW now.�
Apr 17, 2013
pbrulott Got scared as hell last night with the V4.4 install. My car came with 4.2 so I had no lived through an update yet.
Instead of letting it install at 2am, I decided late last night to trigger the "install now" button
Pressed it, then a 2 min countdown window appeared
After 2 min, lots of clicks, lights closing and... a red warning banner at the top of the 17inch display: "Car needs service, call Tesla Roadside assistance"
Then the red banner disappeared and was replaced by a "Car needs Service" on the odometer display
I went to bed and came back this morning with Upgrade succeeded and the Release notes....
Is that normal?�
Apr 17, 2013
Todd Burch Yes. Car posessed by demons, with error messages, during update.�
Apr 17, 2013
pbrulott Thanks Todd�
Apr 17, 2013
FlasherZ During the balance phase for some high-quality AGM batteries, chargers will boost to 15.6V for up to 4 hours, but limit current. I think the "standard" balancing spec for those AGM batteries is 2.6v per cell, or at least that's what I learned some time ago. I'm certainly not an expert on batteries, though, and my head gets confused between AGM, advanced AGM, dry-cell AGM, etc...�
Apr 17, 2013
brianman Yup. Reported this months ago to ownership.�
Apr 17, 2013
toto_48313 Yes this is perfectly normal, you can discover many funny behavior during update.
One that I never experience other than during update, is getting the icon on the wheel button illuminated. I ask at the service center, when the lights in the steering wheel button turn on during the "normal " operation? ,and no one was able to answer me so far.�
Apr 17, 2013
mknox If you're referring to the illumination of the steering wheel buttons, I believe they come on when the headlights come on (i.e. the same time the accent lighting comes on, if you have it enabled). Now I'm curious too...�
Apr 17, 2013
pilotSteve Its like watching sausage (or laws) being made. Not pretty! I've sat thru this three different times and after being freaked out a bit the first time now its "normal".
Or you could just say "Update Now"...... and stay away for at least an hour.
�
Apr 17, 2013
wycolo > Opinions if this is a good way to treat the battery? [MichaelS]
I suspect this is a rather sophisticated approach to battery maintenance. Note the pulsing near the upper voltage range. High frequency pulsing is used to desulfate lead acid batteries (or is it some other chemical component?). Anyway serves to refresh battery. This is applying hyper-voltage onto a fully charged battery so the current involved is very low. So not a stress in the usual sense.
These charts are much appreciated! :love:
--�
Apr 17, 2013
MichaelS it could be an equalizing cycle. But it seems that 6 hours of equalizing is a bit excessive. I would think that the pulsing would be positive rather than negative to rejuvenate the battery. And it could be doing exactly what Tesla designed into the software. I have a message into engineering through the service department. See what they say.
The service center updated the DC-DC converter firmware, so I will be doing another long term test to see if anything is different. The previous charts take a voltage reading every 5 seconds. i will run another longer term test at one minute intervals.
�
Apr 17, 2013
JRP3 I've used a high frequency pulse charger before and it didn't take the voltage that high that I'm aware of, but it did successfully recover a number of batteries.�
Apr 17, 2013
FlasherZ Just a brief search for "equalization charge voltage AGM" leads to a number of sources specifying equalization voltages of 2.6v per cell, across battery manufacturers and charger manufacturers. Certainly 6 hours is a long time, though - several sites recommended maximum 2-4 hour equalization time.�
Apr 17, 2013
MichaelS I heard back from Tesla Engineering today and they say that the charging profile is correct.
And I keep hearing on other threads about 12V batteries failing.�
Apr 17, 2013
JRP3 Seems as if it's a last ditch attempt to save a dying AGM battery, not something that should be done regularly.
http://www.garageforklift.com/charged.php�
Apr 17, 2013
kendallpb Odd, never heard that and both? all three? updates I've done were while plugged in--whether charging or not, I admit, I can't say for sure. "Not charging during an update" isn't the same as "not being plugged in" so I wonder which she meant. Anyway in either case, if that's actually their recommendation (and not something random this woman said--I've seen cases where person X from Tesla says one thing and person Y, also from Tesla, says something else, sorry...), then they should alert all drivers to this.�
Apr 17, 2013
aaronw I installed 4.4 while I was at work and the car was not plugged in at the time. I had no issues upgrading from 4.3 and don't really notice any changes.�
Apr 18, 2013
mknox Ditto, although I waited until I was home.�
Apr 18, 2013
dave Sorry to hear about your bad luck Al! I have yet to have any problems with my car, and reading this stuff makes me nervous. A few thoughts I had while reading your story:
Never do a firmware update away from home!!! This applies to any electronics whether it be your computer, cell phone, or car. Any type of software update carries inherent risk, so definitely plan to do it when you're safe at home and have the time to mess with it afterwards even if the chances are small. I'm pretty sure when the car says it has an "Update Available" it means it's already downloaded, so 3G coverage is no longer necessary.
The second thought I had was, why don't they send a ranger to install the battery?? I live in Northern KY - probably about the same distance from the Columbus SC as you. From my early days of researching the car, and my subsequent purchase of the service plan, my understanding is that they will send rangers out for warranty repairs like this. I certainly don't want my car being towed hundreds of miles for little things like dead batteries, and if/when I do require service I certainly hope they will send out a ranger instead of requiring towing and the associated hassles.�
Apr 18, 2013
Al Sherman @dave. Yes I had similar thoughts about the Ranger thing. Mostly after the initial shock that my car wouldn't start. I can't say for certain but I think they wanted the car in case it wasn't JUST the 12 volt. Seems as though a variety if major and minor issues will present the same way. The techs only seemed to know that the 12 volt was dead from looking at the car from Fremont. I guess they wanted to check out the related systems that could have ended the car up at the SC anyway. Just a guess.
As far as the updates; Yes good advice. It just never occurred to me that the upgrade was already in the car when I got the window. From now on, no question. Only at the house. Any future problems and I think it'll just sit in the garage and wait for the Ranger service.
As always the SC folks have been wonderful and responsive. They were working on my car at 11pm last night. The towing was a slight fiasco and needs to be tweaked. Specifically, they new to make it clear that the Ebrake is locked and cannot be released. In this case they MUST bring at least 2 dollies that will fit 21 inch wheels. Pretty simple fix and I'll email my suggestions to ownership.�
Apr 18, 2013
Al Sherman Ouch! Update is not a warm fuzzy.
As my niece would say: Oh Poopy!
I thought he was ok since the app found him. Just got an update and they don't know what's wrong.
My saga continues. The only bad part is I'm gonna have to come clean at the golf course on Saturday. Ill never hear the end of it. Been driving the '96 Dodge Ram. Maybe it's time to ask for the P85 loaner? :smile:�
Apr 18, 2013
DCWitt
Oh. Boy...if your golf buddy's are anything like mine and if your Tesla Grin caused you to Brag a bit too much, like I may have, you are going to take a beating on Saturday.
I'll be thinking of you, and praying that my S didn't catch whatever yours has, as they came down the line together.�
Apr 19, 2013
Al Sherman
No question Dennis.It's gonna be brutal.:smile:
By way of an update for those who are interested: Shane is being a very BAD boy. The SC got him on Wednesday evening. They installed a new 12 volt while it was still on the truck. They WERE able to drive it off the truck. I got an email saying that he was fixed and I kind of expected him back late Thursday. Thursday evening I got an email saying that they are still working on it and would keep me posted. They still think it was just the 12 volt but because the car went dark during an update they are having trouble installing 4.4. Because of this some parts of the car are not communicating with others. They weren't any more specific.
I'm totally speculating here but my guess is it has something to do with not being able to charge. The app got in touch with the car almost as soon as they had the new 12 volt in. When it went dark it had 217 rated range. Currently it is at 193. I don't think they drove it other than getting it off the truck and inside. The charge screen showed "charge port open" "not Charging" "connect charger" for a pretty long time.
Still driving the '96 Dodge Ram. Needless to say I REALLY want Shane back!�
Apr 24, 2013
Al Sherman He's Back!
Got him back yesterday morning. He's running "as advertised" again. Fingers crossed. The SC still thinks it was just a bad 12 volt that failed during the update which complicated things a little. Don't know why I never got the 12 volt low warning. Probably didn't drop below a threshold until during the update.
Serious advice: If you get the 12 volt warning deal with it right away before it fails. Towing this car with the eBrake engaged was a serious goat rope for me. The first tow company was very nice but didn't have any of the equipment that was necessary. The second company had the equipment but didn't bring it. Plus, if you have the 21 inch wheels make sure the tow company knows this. The "dollies" do not all fit this big a wheel. The company that finally had the "right"equipment scratched 3 of the wheels. If you get the 12 volt warning take care of it!
Having said that; the customer service from the Columbus SC was nothing short of stunning. I've never experienced anything even close to this level of care, and consideration. They kept me in the loop all the way, worked as much and as hard as they could to get the car back to me in perfect shape. Kudos to TM for hiring these smart, motivated people who keep smiling even though they're working their butts off.�
Apr 24, 2013
mknox It's still not clear to me why the Model S requires a flatbed and cannot be towed like this:
Towing companies around my area all carry this equipment by default, and use it like crazy towing cars parked illegally all over the city when they can't get inside the car. The rear dolly can be set up with no need to get inside the car, and the car can remain in "Park".�
Apr 24, 2013
jomo25 If my car is ever Brodered in my garage, this is the way the car would need to be towed out. Clearance in the underground garage will not Allow a normal flatbed. Unless they can jump or swap the battery so I can drive it out of the garage.�
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