Jan 30, 2013
joepruitt Is anyone else having a problem with the key fob cracking on the center button? The top is cracking around the circular button below it. I've had the car for 3 months now and wouldn't think the fob would have problems so soon. I called customer experience and they said that the service center could take care of it. I plan on calling them today but wanted to see if anyone else seeing this?
-Joe�
Jan 30, 2013
jerry33 In Revenge of the Electric Car there is a scene where Elon's Roadster fob falls apart. I think you are the first for a Model S fob.�
Jan 30, 2013
Trnsl8r I guess since I've relied on the locks to work automagically and have pressed the button maybe seven times in six weeks, I hope it won't happen to me...�
Jan 30, 2013
efusco Not cracking yet, but I can see the outline of the button below on mine.�
Jan 30, 2013
Ditpixs It is funny this came up, as I was thinking the other day just how worn my keyfob was starting to look after just 2 months. It took years to get that much wear on my old Acura fob.
I can see that the buttons are showing and my fingernail catches on the edge where the buttons showing. I suspect it will crack soon based on your report. Something else for the list when I go in next time.�
Jan 30, 2013
dsm363 Me too. I got my car in late September and started noticing the buttons eating through the plastic covering (creating the ring you described) by late December. I passed a picture of it along to ownership so that can look into in and hopefully improve future ones. They might replace the one I have too although it still works fine.�
Jan 30, 2013
montgom626 Someone post a pic?�
Jan 30, 2013
artsci No doubt this is a quality control issue with the key fob supplier. Or does Tesla make its own? In any case I'm sure Tesla will address this issue.�
Jan 30, 2013
dsm363 Here's a picture. I knew that fancy macro lens I bought but never use would come in handy at some point.
�
Jan 30, 2013
mulder1231 Speaking of the fob, wasn't there talk at some point of the key fob matching the exterior color of the car? Or did I dream that?
Maybe they can change suppliers and pick one that is capable of doing multi colors.�
Jan 30, 2013
EVTECH Anyone know if Tesla makes there own fobs? Or if they have a supplier for them? Seems to be a common problem on all the early Sig cars which will lead to every car with enough time.�
Jan 30, 2013
brianman My recollection is...
1. Color-matched keyfob was a "forum hope" that maybe became a rumor, rather than something Tesla suggested or promised.
2. Color-matched HPWC was something publicly stated by Tesla that was later changed to "silver for all" initially through "just pictures" and later officially confirmed at one of the stores.�
Jan 31, 2013
Jason S Well... kinda depends on the usage of the fob. My wife and I rarely use the buttons so our fobs are looking just fine.�
Jan 31, 2013
brianman I kind of wish there was a gesture or something that can be done outside the vehicle (with fob in pocket) that acts as a request to immediately lock. With that, I'd never need to pull the fob out of my pocket (since I basically never use the frunk).�
Jan 31, 2013
Laumb *hop, turn, take one step left, bend down, clap, get up, clap, turn and walk away*
_____
Tapatalkin' from iTalatut.�
Jan 31, 2013
brianman I was thinking hand gesture not full body chicken dance or somesuch.
�
Jan 31, 2013
Arnold Panz Up, up, down, down, left, right, left, right, B, A, B, A, Start!
BTW, I have had the car since Oct. 30th and have had no issues with the key fob (and I just got 4.2 last week, so have been using it frequently to lock and unlock the doors). No scratches, no visibility of the buttons etc. So it's probably dependent on usage to some extent.�
Jan 31, 2013
Laumb On our Toyota iQ there is a small area on the handle, maybe half a square inch, just swipe your finger gently over it and it locks the doors.
Maybe the Tesla should have a similar area on the front side of the front handles. Short swipe, lock.
Walk away. Still lock some seconds later.
_____
Tapatalkin' from iTalatut.�
Feb 1, 2013
Robert.Boston Given the wear-and-tear on the fob, perhaps we find someone to do vinyl wraps? (only half-joking)
- - - Updated - - -
Given that the handles have a pressure gauge (to open them), could a gentle inward push on an open handle send a message to retract the handle and lock the car?�
Feb 12, 2013
Steven Scheck I noticed the circle outline of the top button last week and today when I went to press the top button, I noticed that the whole plastic circle came off showing the button underneath. I assume they would replace this so I will just take it in next time. It does look kind of cool though so maybe I will keep it.
�
Feb 12, 2013
Babylonfive Look very closely at the vinyl and you can actually see all three button outlines, similar to the center one shown above.�
Feb 12, 2013
dsm363 They will replace it. Make sure you bring both keys with you as they need to reprogram both your new key and the non-broken second key.�
Mar 15, 2013
jvonbokel I'd like to see this too. I don't have the tech package, so having to fish the fob out of my pocket and watch to make sure the lock command is received (sometimes it isn't) gets a bit annoying. That and the wear on the fob is showing much sooner than I anticipated (<2 months).�
Mar 15, 2013
Doug_G Not a pressure gauge. It uses a simple microswitch. I don't believe the microswitch is mechanically connected to the handle when it is extended.�
Apr 7, 2013
Electric1 My battery door fell off and got lost after 3 days. Reportred it to thye store and area service manager and was told that I had to BUY a new forb for $250. This made me quite unhappy and I let TM know how unhappy is was. Supposedly I am going to get a new battery door (MSRP $.03?) when the ranger comes to fix some other things. I guess time will tell, but it is really embarrasing for me to show off my new Tesla and it's fob with gaffer's tape on the doorpost AND the keyfob!�
Apr 7, 2013
Lloyd Don't you have a 2nd one?�
Apr 7, 2013
scriptacus Key fob is cracking on top after 1.5 months of infrequent use (I use the auto-present and walk away door locks 95% of the time). Anyone else having this issue?�
Apr 7, 2013
ModelS1079 Yep, my the trunk of my Tesla just fell off the other day. In my pocket. Oh yes, the Fob, not the car... Service had not seen his before here in the East.
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Yes, wish I'd read that before I went to Service... will bring the second key next time...�
Apr 8, 2013
MarkR Looks like a design flaw. Great concept, but the material needs to be both flexible and strong. Mine hasn't broken, but the little circles on the plastic have appeared. Going forward, this issue looks like real problem for Tesla.
i don't have the tech package so my fob gets a bit more wear. Tesla might be able to minimize fob wear for non-tech owners by enabling the auto-presenting door handles, but that really wouldn't "solve" the problem (and would likely piss off the owners who paid for the tech package).�
Apr 8, 2013
UMD86 If you look at the key fob that piece can be replaced easily. Just request more than 1 so you will have for the future.�
Apr 8, 2013
childressmd Mine started cracking within 3 days.
Called Chicago service center, and it's on the list to replace next time I am up there.�
Apr 9, 2013
Zas mine is cracking too, and i was told this was common problem.. so they will not be replacing the key fobs ( as they will simply crack again ) - but instead are working on a new material that will no longer crack and then replace at that time - at least this is what i was told.�
Apr 9, 2013
jvonbokel This is more like what I would expect. I wonder why it took so long for them to discover this issue?
Same here (non-tech). It seems a bit silly to me that they charge for this feature. I know that the car sees the fob, because I can touch the handle to bring it out as long as the fob is in range of the car. If it would placate Tech Package buyers, I'd probably be willing to pay a small upgrade fee to enable the feature. Not 1/10th the cost of the Tech Package (assuming equal pricing for each of the 10 features). More like 1/40th to 1/80th.�
Apr 9, 2013
Steven Scheck The plastic on my key came totally off and Tesla replaced it with no problem. Make sure you bring both keys with you. I wanted to keep the broken key since it makes for a cool toy but they had to send it back to HQ. Here is the pic.
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Apr 9, 2013
Doug_G Mine's cracking, but I'll wait until Tesla has a more permanent solution...�
Apr 10, 2013
unclfuzzy Yeah, when my S was delivered in October one of the keys had a crack all the way across it. When they replaced it they insisted on keeping the cracked key. I was a little annoyed that they would insist on sending the thing back to get tossed or dropped in a parts bin rather than letting me keep it as a spare, since it worked just fine.�
Apr 11, 2013
dsm363 Wouldn't you rather they check the key out and figure out how to make a better one since they replaced the key for free? You had the option of keeping the old one instead of getting a new one since it worked fine.�
Apr 12, 2013
ZestyChicken I would like if they changed the fob to die cast metal. Would be heavier but would also would feel more substantial. They could just have recessed areas for the buttons. It would scratch but, then, so does the plastic.�
Apr 12, 2013
andrewket I'd prefer a standard shaped and more robust fob. My BMW fobs have survived years of constant use and they appear almost new.�
Apr 14, 2013
Chas F I'd like the same material as my Nissan Altima key fob. Its a high-impact plastic with sort of a textured finish that doesn't show scratches or swirls. Still looks new after 5 years.�
Apr 15, 2013
digitaltim Just to pile on...
The circles have appeared on my fob after nearly zero use over 5 months of ownership - handles auto-present and walk-away lock. I will have it addressed at my next service (Saturday).�
Apr 15, 2013
dsm363 I like the key design but the plastic covering is simply too flimsy to hold up over time.�
Apr 15, 2013
jerry33 Mine is in one of those thumb drive cases, so unless something falls off, I'll never notice it.�
Apr 15, 2013
MikeK A friend drives a Panamera, and the other day I happened to get a glimpse of his key fob. I wish Tesla had gone this route.
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Apr 15, 2013
joshuaeven Business idea- someone make a vinyl 'wrap' for the fob in all the available paint colors, please. Little cutouts where the grill and lights are, black strip for pano and black roof, etc.�
Apr 26, 2013
JackA OK, I admit it... has anyone recovered their Model S fob after a ride in the washing machine? One of ours took that trip it is now disassembled and in a plastic bag with some silica dryer packets. We headed for S Cal tomorrow so will leave it alone for five days of drying out. Hope it acts sober when we get home.�
Apr 26, 2013
brianman It looks like a sturdy metallic key. While I like that my S fob is light weight, I also think I'd prefer a little heft for the metallic strength. Not having the Panamera fob in hand, I'm guessing a little based on my visual impression.�
Apr 28, 2013
pilotSteve yup, another owner "piling on". I try to only use one key (keeping the other as a spare) and yesterday noticed the cracked top on the key I regularly use. Clearly Tesla will need to address this with either a new "sleeve" (replace the guts) or else they could do an "iPhone antenna gate" and send us all free cases :redface:�
May 28, 2013
Andrew Wolfe OK - mine fell apart as well. It's like having a Pano roof on the key fob.
I have the circle. Anyone know if you can put it back on?�
May 28, 2013
teslasguy Mine came off as well. DC replacing it next week.�
May 28, 2013
Teriyaki88 After one week my FOB is still holding up well.
http://www.teslamotorsclub.com/showthread.php/17011-Fun-with-FOB-Wrap?p=344622#post344622�
May 28, 2013
dsm363 It takes longer than a week. You'll probably state to see the rings by October though. The covering is simply too thin to last.�
May 28, 2013
Clint Eastwood It's a solid plastic. I like it fine, but the tesla one looks nice too. If only it was more sturdy from what I'm reading here�
May 28, 2013
Mike_Schlechter Just noticed this on my wife's fob, which by all accounts has been lost somewhere in her purse for months. We pulled it out this weekend as I left mine at home and the top is basically cracking in a perfect circle. It has been is a small zippered part of her purse mostly, so I'm pretty surprised that this is happening.
Strangely, mine, which gets abused and used regularly, is not cracking at all.�
May 28, 2013
aviators99 Mine is about to come off. I rarely use it.�
May 28, 2013
MikeK Mine had a faint crack visible in it when it was basically brand new. So far, the top is still attached.
I would happily trade it for a Panamera-style fob with visible buttons, but perhaps they'll be able to figure out how to keep the concealed look and make it more durable.�
Jun 30, 2013
CharliePetit I don't know if anybody is following this thread. We received our brown "otter" just before Christmas, 2012. A month or so ago I noticed the top starting to crack, then the trunk end. Now both tops have fallen off. I retrieved one from the ground, another from my pants pocket. Wonder if this lets moisture in, does anything else?
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Jul 1, 2013
jerry33 It probably does but I don't think it's watertight to begin with.�
Jul 1, 2013
kvietor You do know Tesla will replace those fobs at no cost and the new design should prevent this from happening again.�
Jul 1, 2013
epley Mine's cracking around the top button, too. Started around 4 months--I've had the car8 months now. Not progressing. I've heard they'll replace it, but it's not that bad or bothersome, so I haven't bothered.
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Jul 1, 2013
dsm363 Is there a new design? Hadn't seen pictures of it yet.�
Jul 1, 2013
Jack A bit of superglue did the trick for me - this is the top issue I've had after 7 months of pure joy - and having just spend $3K fixing parts on my ice car (which is on ice) that my S doesn't even have.�
Jul 10, 2013
AC1K Since the model s is well over $80K you would expect them to use a material like tungsten for the outter shell of key fob, tungsten doesn't scratch very easily since its so hard.
Also for the buttons they should get mechanical switches rated for 50-60 million clicks (like mechanical gaming keyboards), the circuit board should be shock mounted and water proofed, the case should also be waterproofed/sealed.
its not a cheap car, it shouldn't have a cheap fob.�
Jul 10, 2013
jvonbokel Maybe you should buy a different car, or go make one yourself.
Sorry, I don't mean to be rude. I actually agree that the fob should be improved, and I fully expect it will be... just probably not up to your standards. In the mean time, the service center will gladly replace any worn fobs free of charge.�
Jul 10, 2013
ElSupreme I don't want my key fob to weigh a pound. Tungsten is heavy!
http://www.wolframalpha.com/input/?i=density+of+tungsten�
Jul 11, 2013
pilotSteve I'm in for service now and the manager said Tesla would replace my fobs. I asked if the new one is any different... and he said not to his knowledge. So I decided to stick with my pop-top-fob until they have a final solution. Nice to hear him offer to replace it however�
Jan 30, 2014
Raven Any updates on fob design/quality?�
Jan 31, 2014
jvonbokel My 2nd replacement was done a few months ago, and I haven't seen any cracking since then. I also started using the new fob protector that they gave me at the same time, so technically it could be related to that, but I'm pretty sure it's an improved fob design/manufacturing.�
Jan 31, 2014
caddieo I've had mine since July and it still looks pristine (picture attached). Here's what I've done (and not done):
1. Soft plastic decor piece attached by small zip tie. All plastic. Nothing that can scratch. Adds a little bulk so I am always aware of where it is.
2. Nothing else attached - keys especially. I keep the fob separate from the keys.
3. I make sure there is nothing else in the pocket the fob goes into - keys, coins or whatever. A handkerchief at the most.
4. I do make use of the buttons, especially the top/middle since I am paranoid about it taking so long to auto-lock. Still no marks or signs of impending breakdown.
5. Or maybe I'm just lucky. :smile:
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Jan 31, 2014
jvonbokel Perhaps I should have also mentioned that because I don't have the tech package, I use the primary button to unlock/lock the car 99% of the time (occasionally the app).�
Feb 2, 2014
jcadman22 The 'new design' mentioned earlier just uses smaller O-rings inside to relieve stress on the plastic top. The look and function are the same.�
Feb 2, 2014
AMPd An Aston Martin like key fob would have been awesome! :smile:
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Sep 5, 2014
SBerg I know this thread is old, but has anyone successfully put the little circle back in the top of the fob? If so, how did you do it?�
Sep 5, 2014
ToddRLockwood Tesla service will replace your worn out key fob if your car is still under warranty. That is my experience, anyway.�
Sep 5, 2014
ThosEM Confirmed. In my case, they spotted that the key top was losing its shine and offered to replace it. They don't replace the entire fob; the guts remain the same and get a new wrapper. I doubt it costs them much to do this.�
Sep 5, 2014
jerry33 Tesla will replace the fob, but it will just crack again. Get one of those silicone fob covers from Abstract Ocean. They look better than the original fob anyway.�
Sep 6, 2014
TsRocket Or, cheap cover, my key looks brand new at one year and a half, here,s my key inca RemoteKote found on Amazon. But i dont push the top, the key reads to the cars through the neoprene cover..�
Sep 7, 2014
dtich or just let it crack. the covers to two of my buttons peeled off months ago--despite the fact that i've pressed those buttons maybe a total of 20 times each in two years--however, the function of the fob and buttons is not impacted at all. now it just looks like the fob, but you can see two buttons with small orange o-rings (or whatever) around them. doesn't bother me at all really. all that thing does is sit in my pocket all day long. that said, next time i'm in for service i will see about replacing it. fwiw.
.. and now that i'm looking at a picture of it, it definitely does not look as good as a new, un-cracked one, lol. will def. be replacing, if only for when other people see it.
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May 22, 2015
tliving Ugh, this just happened to me. Sure it sits in my pocket but I do take it out periodically (every night for example) and I also show it to people when demo'ing the car.
I looked through the threads but other than taking it to Tesla and bothering them has anyone managed to stick the little buttons back on?
I got a free fob holder from Tesla but they add bulk and dont slide into my pocket as well. I just want to put it back together.
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May 22, 2015
JPP FWIW, TM Service has a fob 'refurb' kit with all of the 4 black plastic pieces that they use to rebuild the fob, keeping the PC board as appropriate. They can do the fix for you, or if you are far away, they might mail you a kit. Be sure to ask for detailed instructions. It is not intuitively obvious how to disassemble the covers (...unsnap the long side pieces--the front/rear quarter panel-door constructs--then the top--the battery compartment door is separate). Also, using a small flat screwdriver to pop off the parts is a bit destructive, so you don't want to do this until you have the refurb kit. I've done this myself as I was repeatedly breaking the key ring loop with a too stiff metal snap ring. Did not want to make the drive to the service center or bug the techs, so asked them to send me a kit.�
May 22, 2015
tliving Ok thanks. I emailed service and they encouraged me to just drop by any service center to have a quick fix done so that will be my plan I guess since the rest sounds like a pain!�
May 22, 2015
markb1 They fixed mine without even asking, last time I was in.�
May 22, 2015
Cyclone Both of my fobs are on the verge on losing the covers and are pretty scratched up. I was waiting till one of the covers pops off, but maybe I'll toss them my fobs when my car goes in for service next. Should be a simple procedure I imagine.�
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